Ag Sales Trivia Questions: Test! Quiz
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- 1.A feature benefit sales presentation is based on____________
- A.
Customers credit ration
- B.
High margin products
- C.
Needs and wants of a customer
- D.
None of the above
- E.
All of the above
- 2.An upset customer comes into your nursery upset about the quality of your products. What response is your customer looking for from you?
- A.
To be taken seriously
- B.
To be respected
- C.
To get immediate action
- D.
To clear up the problem to never happen again
- E.
All of the above
- 3.Which of the following is an open ended question?
- A.
How would this make the loading of the grain faster
- B.
Would this work for you
- C.
Do you want to buy
- D.
All of the above
- E.
None of the Above
- 4.Ms. Jones returns a product. The store owner is the only person allowed to approve a product return and is not at the store. She becomes upset when you tell her of the store policy. Now, you should:
- A.
Attempt to contact the owner by phone
- B.
Assume the customer is right and accept the return
- C.
Ms. Hones is a good customer and you should accept the return
- D.
Listen to Ms. Jones and attempt to calm her
- E.
Both a and d
- 5.Customers have needs and want. During the sales process, what is the best way to identify those needs and wants?
- A.
Listening
- B.
Ask in-depth probing questions
- C.
Tell the customer from the beginning what products they need
- D.
Both a and b
- E.
None of the above
- 6.Every sales call needs to end with a Sale.
- A.
True
- B.
False
- 7.You work for MNO Animal Health as a sales representative. A customer purchased ten(10)- 100 dose bottles of cattle subcutaneous vaccine that must be refrigerated. The customer has complained that the vaccine did not work properly. What skills should you use to gain information about the problem?
- A.
Assumption close
- B.
Listening skills
- C.
Trial close
- D.
Open ended questions
- E.
Both b and d
- 8.A sales person must have good inter-relational habits. Which of these habits would not be supportive of a good selling career?
- A.
Make customers feel good about themselves
- B.
Acknowledging you don't have all the answers to a complex problem
- C.
Be a good organizer of your time
- D.
Except to be turned down now and then
- E.
All are good habits
- 9.George Smith has a 2,000-acre row- crop operation and is considering a different herbicide choice for his soybean acreage. You have successfully maintained his business for the past 4 years; in your recent visit, he mentioned he was shopping around for another choice. It is in your best interest to...
- A.
Let him shop around because you know he'll be back to your product
- B.
Work to uncover the real reason for considering another herbicide
- C.
Suggest to your competitor that George Smith might be interested in their products
- D.
Offer George Smith the chance to meet with your boss.
- 10.Products complaints often arise because the customers misused the product. In the case of customer misuse, what primary factors should you consider when addressing the customer?
- A.
Company policy
- B.
Sales person preference
- C.
Customers preference
- D.
All of the above
- E.
None of the above
- 11.The Process of locating new customers is know as:
- A.
Demonstrating
- B.
Seeking
- C.
Qualifying
- D.
Prospecting
- 12.When talking with their seed rep, Pat Winston, Fox Farms expresses concern that germination rates for the seed they bought from Pat last year were lower than expected. This is an example of:
- A.
An objection
- B.
A feature
- C.
A prospect
- D.
Rapport
- 13.An objection is any reason that is valid in the costumer's mind to not making a purchase.
- A.
True
- B.
False
- 14.Which of the following is that the most important skill when dealing face to face with a customer?
- A.
Dress
- B.
Listening Skills
- C.
Socio-Economic status
- D.
Previous purchase
- E.
All of the above
- 15.Which of these is an attribute of a successful salesperson?
- A.
Commitment
- B.
Effective listening Skills
- C.
A health ego
- D.
A and B
- E.
A, B, and C
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