This training quiz, titled 'RES\/CPG Best Practices Training', evaluates knowledge on Research Engagement Services. It covers types of support requests, product coverage, team alignment, success metrics, and queue management essentials, aiming to enhance best practices in RES operations.
True
False
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Yes
No
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Point of Contact, Outcome, Specific, Email trail, Due Date
Person submitting the inquiry, Outcome, Specific, Expectation Set, Date of submission
Point of Contact, Outcome, Specific, Expectation Set, Due Date
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A 30 minute phone call between an entitled client and an analyst
A review of a presentation, marketing materials or other documents, not to exceed 20 pages
Provide content for a proactive push to an unengaged seatholder
A review of a vendor contract where the analyst can provide advice regarding industry pricing and standard SLAs
A research request received from an entitled client to help find published research
With analyst approval, a written response to a client question/inquiry
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Core, Gartner for IT Leaders, Industry Services, EITL/ESCL
Core, Gartner for IT Leaders, Industry Services, HTTP, and Supply Chain
Gartner for IT Leaders, Gartner Invest, Industry Services, HTTP, and Supply Chain
Core, Gartner for IT Leaders, Industry Services, HTTP, and ExP
Geographical regions
IT disciplines
IT roles
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True
False
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Priority
Region
Due Date
Aging
Untouched
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Closes Inquiries, Client Satisfaction via Quick Value Rating Survey, and the number of recommended resources (i.e. research notes, analyst conversations, etc.)
Client Satisfaction via Quick Value Rate Survey only
Closed & Scheduled Inquiries, Client Satisfaction via Quick Value Rating survey, and Inquiry Cycle-Time (ICT)
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Quiz Review Timeline (Updated): Sep 8, 2023 +
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