Register Training Follow Up Quiz

22 Questions | By Smartu | Last updated: Mar 16, 2022 | Total Attempts: 638

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This quiz is for associates who have attended Register Training but were unable to complete the written register quiz with a grade of 90% or higher. Associates may complete this quiz as many times as needed to reach the score of 90%.

Questions and Answers

1.

If the five-digit PLU number for bleach is 26216, what six digits should be entered to ring up a case of bleach?
2.

Resale customers are tax exempt
- A.
  
  If they show you their driver’s license
- B.
  
  If they have a card or phone number set up as tax exempt
- C.
  
  If they tell you they are a business
- D.
  
  If they have a business card
3.

When processing a WIC transaction, which form of ID should you ask to see?
- A.
  
  No ID is necessary
- B.
  
  A valid Driver’s License
- C.
  
  An government ID
- D.
  
  WIC Identification Folder
4.

When should you ask for ID on credit card?
- A.
  
  If the card is not signed
- B.
  
  If you suspect it is a fraudulent card
- C.
  
  If the signature on the card does not match the signature on the screen
- D.
  
  All of the above
5.

TRUE or FALSE: A customer’s purchase totals $20.21 and she is paying with a $25 SmartCash gift card. It is ok to give her $4.79 in change, if requested.
- A.
  
  True
- B.
  
  False
6.

TRUE or FALSE: If the customer’s EBT card cannot be swiped through the card reader, the cashier is allowed to enter the number manually.
- A.
  
  True
- B.
  
  False
7.

If the register asks for additional information for a check, which of the following pieces of information need to be written on the check in the “crosshair”?
- A.
  
  Store #
- B.
  
  My Initials
- C.
  
  Expiration Date
- D.
  
  Driver's License #
- E.
  
  All of the above
8.

TRUE or FALSE: A WIC participant can buy an item not listed on their WIC Food Instrument if the manager approves it.
- A.
  
  True
- B.
  
  False
9.

TRUE or FALSE: When customers pay with EBT Cash Benefits, they can get cash back.
- A.
  
  True
- B.
  
  False
10.

True or False: A customer can get cash back when writing a check
- A.
  
  True
- B.
  
  False
11.

Which of the credit cards below do we accept in our stores as a form of payment? (Check all that apply)
- A.
  
  Visa
- B.
  
  MasterCard
- C.
  
  Discover
- D.
  
  American Express
12.

Which of the following items can be weighed at the front end on the register's scale?
- A.
  
  Fresh Meat
- B.
  
  Cheese
- C.
  
  Fish
- D.
  
  Produce
13.

To open the register in an emergency, what should you do?
- A.
  
  Panic
- B.
  
  Call for the manager of Person in Charge
- C.
  
  Use the soda code or scan something near you to cash out.
- D.
  
  All of the above
14.

You may only need to use a BOB sticker when a customer has alcohol on the bottom of the basket?
- A.
  
  True
- B.
  
  False
15.

We call for back up when there are how many customers in line?
- A.
  
  1
- B.
  
  3
- C.
  
  5
- D.
  
  10
16.

Once a gift card is activated, a customer can return it for a full refund
- A.
  
  True
- B.
  
  False
17.

What are the legal forms of ID that may be used to purchase alcohol?
- A.
  
  Any Photo ID
- B.
  
  Driver's License, Passport
- C.
  
  Fingerprint
- D.
  
  State ID, State Driver’s License, Passport, Military ID (Varies by State)
18.

What are the three (3) items required for returns that are not Private Label items?
- A.
  
  Signature
- B.
  
  Phone Number
- C.
  
  Receipt
- D.
  
  Manager Signature
- E.
  
  Driver's License
19.

What are your three (3) main in roles at the front end?
- A.
  
  Cashier
- B.
  
  Greeter
- C.
  
  Customer Service
- D.
  
  Cleaner
- E.
  
  Loss Prevention
20.

To purchase Dry Ice, a customer must be how old?
- A.
  
  18
- B.
  
  21
- C.
  
  30
- D.
  
  No Age Limit
21.

What is the maximum amount of cash a customer can get back on a debit card transaction?
- A.
  
  0
- B.
  
  $25
- C.
  
  $50
- D.
  
  $100
- E.
  
  No Limit
22.

If a customer buying alcohol products looks under ___________years old, we should ask for identification.
- A.
  
  21
- B.
  
  30
- C.
  
  35
- D.
  
  50