Register Training Follow Up Quiz
This quiz is for associates who have attended Register Training but were unable to complete the written register quiz with a grade of 90% or higher.
Associates may complete this quiz as many times as needed to reach the score of 90%.
Questions and Answers
- 1.
If the five-digit PLU number for bleach is 26216, what six digits should be entered to ring up a case of bleach?
Explanation
The given PLU number for bleach is 26216, which is a five-digit number. To ring up a case of bleach, an additional digit needs to be entered. Therefore, the correct answer would be 262161, which is a six-digit number.Rate this question:
- 2.
Resale customers are tax exempt
- A.
If they show you their driver’s license
- B.
If they have a card or phone number set up as tax exempt
- C.
If they tell you they are a business
- D.
If they have a business card
Correct Answer
B. If they have a card or phone number set up as tax exemptExplanation
The correct answer is if they have a card or phone number set up as tax exempt. This means that customers who have a card or phone number registered as tax exempt can make purchases without having to pay taxes. This system allows for a streamlined process and ensures that only eligible customers are exempt from taxes.Rate this question:
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- 3.
When processing a WIC transaction, which form of ID should you ask to see?
- A.
No ID is necessary
- B.
A valid Driver’s License
- C.
An government ID
- D.
WIC Identification Folder
Correct Answer
D. WIC Identification FolderExplanation
When processing a WIC transaction, you should ask to see a WIC Identification Folder as it serves as the form of ID for WIC participants. This folder contains the necessary information and documentation to verify the participant's eligibility for WIC benefits.Rate this question:
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- 4.
When should you ask for ID on credit card?
- A.
If the card is not signed
- B.
If you suspect it is a fraudulent card
- C.
If the signature on the card does not match the signature on the screen
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
You should ask for ID on a credit card if the card is not signed, if you suspect it is a fraudulent card, or if the signature on the card does not match the signature on the screen. Asking for ID in these situations helps to verify the identity of the cardholder and prevent fraud. Therefore, the correct answer is "All of the above."Rate this question:
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- 5.
TRUE or FALSE: A customer’s purchase totals $20.21 and she is paying with a $25 SmartCash gift card. It is ok to give her $4.79 in change, if requested.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The customer's purchase totals $20.21 and she is paying with a $25 SmartCash gift card. If she requests $4.79 in change, it is okay to give it to her because the amount she is requesting is less than the difference between the gift card value and the purchase total.Rate this question:
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- 6.
TRUE or FALSE: If the customer’s EBT card cannot be swiped through the card reader, the cashier is allowed to enter the number manually.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
If the customer's EBT card cannot be swiped through the card reader, the cashier is allowed to enter the number manually. This is true because in situations where the card cannot be swiped, such as if the magnetic strip is damaged or the card reader is not functioning properly, the cashier is permitted to manually enter the EBT card number to complete the transaction.Rate this question:
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- 7.
If the register asks for additional information for a check, which of the following pieces of information need to be written on the check in the “crosshair”?
- A.
Store #
- B.
My Initials
- C.
Expiration Date
- D.
Driver's License #
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
When the register asks for additional information for a check, all of the following pieces of information need to be written on the check in the "crosshair": Store #, My Initials, Expiration Date, and Driver's License #. This ensures that all necessary information is provided to the register for processing the check correctly.Rate this question:
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- 8.
TRUE or FALSE: A WIC participant can buy an item not listed on their WIC Food Instrument if the manager approves it.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False. A WIC participant cannot buy an item not listed on their WIC Food Instrument, even if the manager approves it. The WIC program has specific guidelines and restrictions on the types of foods that can be purchased using WIC benefits. Participants are only allowed to buy the specific items listed on their WIC Food Instrument, and they must comply with these guidelines.Rate this question:
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- 9.
TRUE or FALSE: When customers pay with EBT Cash Benefits, they can get cash back.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Customers who pay with EBT Cash Benefits cannot get cash back. EBT Cash Benefits are designed to be used for purchasing eligible food items and cannot be converted into cash.Rate this question:
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- 10.
True or False: A customer can get cash back when writing a check
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A customer cannot get cash back when writing a check. When a customer writes a check, they are authorizing the recipient to withdraw funds from their bank account to pay for the specified amount. The recipient can deposit the check into their own account or cash it, but the customer cannot receive cash back directly from the check.Rate this question:
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- 11.
Which of the credit cards below do we accept in our stores as a form of payment? (Check all that apply)
- A.
Visa
- B.
MasterCard
- C.
Discover
- D.
American Express
Correct Answer(s)
A. Visa
B. MasterCard
C. Discover
D. American ExpressExplanation
The explanation for the given correct answer is that all four credit cards (Visa, MasterCard, Discover, and American Express) are accepted in the stores as a form of payment.Rate this question:
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- 12.
Which of the following items can be weighed at the front end on the register's scale?
- A.
Fresh Meat
- B.
Cheese
- C.
Fish
- D.
Produce
Correct Answer
D. ProduceExplanation
Produce can be weighed at the front end on the register's scale because it typically consists of fruits and vegetables that are sold by weight. This allows the cashier to accurately determine the price based on the weight of the produce. Fresh meat, cheese, and fish may also be sold by weight, but they are typically weighed and priced at the deli or meat counter rather than at the front end register.Rate this question:
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- 13.
To open the register in an emergency, what should you do?
- A.
Panic
- B.
Call for the manager of Person in Charge
- C.
Use the soda code or scan something near you to cash out.
- D.
All of the above
Correct Answer
C. Use the soda code or scan something near you to cash out.Explanation
In an emergency, the best course of action to open the register would be to use the soda code or scan something nearby to cash out. This option provides a practical solution that allows for quick access to the register without the need for additional assistance or causing panic. Calling for the manager or person in charge may not be feasible in a high-pressure situation, and panicking would only hinder the ability to handle the emergency effectively. Therefore, using the soda code or scanning an item nearby is the most logical and efficient choice.Rate this question:
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- 14.
You may only need to use a BOB sticker when a customer has alcohol on the bottom of the basket?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A BOB sticker is not only used when a customer has alcohol on the bottom of the basket. It is used to indicate that the customer is of legal drinking age and can purchase alcohol. The sticker is usually placed on the customer's identification card or on the basket itself. Therefore, the statement is false as the use of a BOB sticker is not limited to situations where alcohol is present in the customer's basket.Rate this question:
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- 15.
We call for back up when there are how many customers in line?
- A.
1
- B.
3
- C.
5
- D.
10
Correct Answer
B. 3Explanation
When there are three customers in line, we call for back up. This suggests that the threshold for calling for back up is when there are three customers waiting in line.Rate this question:
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- 16.
Once a gift card is activated, a customer can return it for a full refund
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Once a gift card is activated, a customer cannot return it for a full refund. Gift cards are typically non-refundable once they have been activated and used. This is because the value of the gift card has been transferred to the recipient and cannot be reversed. Therefore, it is important for customers to carefully consider their purchase before activating a gift card.Rate this question:
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- 17.
What are the legal forms of ID that may be used to purchase alcohol?
- A.
Any Photo ID
- B.
Driver's License, Passport
- C.
Fingerprint
- D.
State ID, State Driver’s License, Passport, Military ID (Varies by State)
Correct Answer
D. State ID, State Driver’s License, Passport, Military ID (Varies by State)Explanation
The legal forms of ID that may be used to purchase alcohol include State ID, State Driver’s License, Passport, and Military ID (Varies by State). These forms of identification are commonly accepted by establishments to verify the age and identity of individuals purchasing alcohol.Rate this question:
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- 18.
What are the three (3) items required for returns that are not Private Label items?
- A.
Signature
- B.
Phone Number
- C.
Receipt
- D.
Manager Signature
- E.
Driver's License
Correct Answer(s)
A. Signature
B. Phone Number
C. ReceiptExplanation
The three items required for returns that are not Private Label items are signature, phone number, and receipt. These items are necessary for verifying the identity of the customer and ensuring that the return is legitimate. The signature serves as a confirmation that the customer has authorized the return, while the phone number can be used for further communication or verification purposes. The receipt is essential for providing proof of purchase and determining the original transaction details.Rate this question:
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- 19.
What are your three (3) main in roles at the front end?
- A.
Cashier
- B.
Greeter
- C.
Customer Service
- D.
Cleaner
- E.
Loss Prevention
Correct Answer(s)
A. Cashier
C. Customer Service
E. Loss PreventionExplanation
The three main roles at the front end are loss prevention, cashier, and customer service. Loss prevention involves ensuring the security and safety of the store by monitoring for theft and implementing preventive measures. Cashiers handle transactions and are responsible for accurately processing payments. Customer service involves assisting and interacting with customers, addressing their inquiries, and providing a positive shopping experience. These roles are crucial in ensuring the smooth operation of the front end and maintaining customer satisfaction.Rate this question:
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- 20.
To purchase Dry Ice, a customer must be how old?
- A.
18
- B.
21
- C.
30
- D.
No Age Limit
Correct Answer
A. 18Explanation
To purchase Dry Ice, a customer must be 18 years old. This age requirement is likely in place due to safety concerns associated with handling and storing Dry Ice. Since Dry Ice is extremely cold and can cause frostbite or burns if not handled properly, it is important for individuals to be of a certain age to understand the risks and handle it responsibly.Rate this question:
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- 21.
What is the maximum amount of cash a customer can get back on a debit card transaction?
- A.
0
- B.
$25
- C.
$50
- D.
$100
- E.
No Limit
Correct Answer
C. $50Explanation
The maximum amount of cash a customer can get back on a debit card transaction is $50. This means that if a customer uses their debit card to make a purchase and requests cash back, the maximum amount they can receive is $50.Rate this question:
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- 22.
If a customer buying alcohol products looks under ___________years old, we should ask for identification.
- A.
21
- B.
30
- C.
35
- D.
50
Correct Answer
C. 35Explanation
If a customer buying alcohol products looks under 35 years old, we should ask for identification. This is because the legal drinking age in many countries is 18 or 21, and it is important to verify the age of the customer to ensure they are of legal drinking age. Asking for identification helps to prevent underage drinking and ensures compliance with the law and responsible alcohol sales practices.Rate this question:
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