Problems At A Hotel
About This Quiz
This quiz titled 'Problems at a hotel' assesses understanding of common hotel issues and appropriate staff responses. It evaluates the learner's ability to identify true or false scenarios and interpret customer service attitudes, enhancing skills in hospitality management.
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- 2.
Miss Wallace thinks the towels are too small.
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True
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False
Correct Answer
A. TrueExplanation
The given statement suggests that Miss Wallace believes the towels are not of an adequate size. This implies that she may find them too small for her needs or preferences. Therefore, the correct answer is true, indicating that Miss Wallace thinks the towels are indeed too small.Rate this question:
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- 3.
The receptionist apologises to Miss Wallace because there's no milk in the minibar.
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True
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False
Correct Answer
A. FalseExplanation
The receptionist does not apologize to Miss Wallace because there is no milk in the minibar. The statement in the question implies that the receptionist apologizes for the absence of milk, but there is no information provided to support this. Therefore, the correct answer is false.Rate this question:
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- 4.
There are no pillows in Miss Wallace's room.
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True
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False
Correct Answer
A. FalseExplanation
The statement "There are no pillows in Miss Wallace's room" is false. This means that there are pillows present in Miss Wallace's room.Rate this question:
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- 5.
How would you describe the receptionist's attitude?
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Rude
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Uncaring
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Patient
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Quick-tempered
Correct Answer
A. PatientExplanation
The receptionist's attitude can be described as patient. This implies that the receptionist is tolerant, understanding, and calm when dealing with people or situations. They are likely to listen attentively and provide assistance without getting easily frustrated or irritated.Rate this question:
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Current Version
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Mar 20, 2024Quiz Edited by
ProProfs Editorial Team -
Apr 05, 2015Quiz Created by
AysegulCetin
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