MDP P & P - Level 4

13 Questions | By Granite City | Updated: Mar 21, 2022 | Attempts: 70

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Questions and Answers

1.

A bartender can use the bartender comp tab when there is a new guest, a new drink or a suggestion for a guest, and an occasional regular recognition.
- A.
  
  True
- B.
  
  False
2.

A bartender comp tab is NOT to be used when there are off duty Staff Members, friends and family of the bartender or other Staff or Management, Corporate Staff or off duty Managers and to cover walkouts or for reduced pricing adjustments.
- A.
  
  True
- B.
  
  False
3.

The purpose of having a bartender comp tab is to build advocates.
- A.
  
  True
- B.
  
  False
4.

It is acceptable for a bartender to take tables during peak times if there are at least two bartenders on duty.
- A.
  
  True
- B.
  
  False
5.

A Staff Member can punch in early if it is authorized by a Manager on that shift.
- A.
  
  True
- B.
  
  False
6.

If a Staff Member punches in 15 minutes early at the approval of a Manager, the Manager should adjust their time to reflect the scheduled time.
- A.
  
  True
- B.
  
  False
7.

A Guest can bring their own bottle of wine into Granite City to consume?
- A.
  
  True
- B.
  
  False
8.

If the location implements a corking fee, what is the corking fee should a guest wish to bring in their own bottle of wine?
- A.
  
  $10
- B.
  
  $15
- C.
  
  $20
9.

As outlined in the Food Safety Policy, what temperature range is considered the danger zone?
- A.
  
  30 degrees to 130 degrees Fahrenheit
- B.
  
  35 degrees to 140 degrees Fahrenheit
- C.
  
  41 degrees to 140 degrees Fahrenheit
10.

A Staff Member should wash their hands in order to greatly reduce the likelihood of food contamination after doing the following:
- A.
  
  After using the restroom
- B.
  
  Change in duties
- C.
  
  Coughing/sneezing into hands
- D.
  
  Drying hands on a cloth/towel or clothes
- E.
  
  All of the above
11.

Any tables larger than what, require more than 1 server.
- A.
  
  8
- B.
  
  12
- C.
  
  16
12.

If a guest has an issue a Manager must visit the table regardless on how big or small the issue is.
- A.
  
  True
- B.
  
  False
13.

What is the LAST Technique and when it is used?
- A.
  
  L-Listen, A-Apologize, S-Solve, T-Thank; used for guest recovery purposes.
- B.
  
  L-Laugh, A-Accept, S-Still, T-Think; used for guest recovery purposes.
- C.
  
  L-Last, A-Actual, S-Standing, T-Time; used for guest compliments.