MDP P & P - Level 4

Explanation
The correct answer is true because the statement is stating that a bartender can use the bartender comp tab in various situations such as when there is a new guest, a new drink, a suggestion for a guest, and an occasional regular recognition. This implies that the bartender comp tab is a useful tool for the bartender to handle these situations, indicating that the statement is true.

Explanation
The statement is true because a bartender comp tab should not be used for off duty staff members, friends and family of the bartender or other staff or management, corporate staff or off duty managers, or to cover walkouts or for reduced pricing adjustments.

Explanation
Having a bartender comp tab allows bartenders to provide free drinks to customers, which can create a positive experience and build goodwill. When customers receive free drinks, they are more likely to have a favorable impression of the establishment and may become advocates for the bar. These advocates can spread positive word-of-mouth, bring in more customers, and ultimately contribute to the success and growth of the business. Therefore, the statement that the purpose of having a bartender comp tab is to build advocates is true.

Explanation
It is not acceptable for a bartender to take tables during peak times even if there are at least two bartenders on duty. Bartenders should focus on serving drinks and attending to customers at the bar, while waitstaff or servers should handle the tables. This division of responsibilities ensures efficient service and customer satisfaction.

Explanation
A staff member can punch in early if it is authorized by a manager on that shift. This means that if a manager gives permission, a staff member can arrive and start working before their scheduled shift time. Therefore, the statement is true.

Explanation
If a staff member punches in 15 minutes early with the manager's approval, it implies that the manager has authorized the staff member to start work earlier than the scheduled time. In such a case, it is reasonable for the manager to adjust the staff member's time to reflect the scheduled time. This ensures accurate recording of working hours and avoids any discrepancies in payroll calculations.

Explanation
Guests are allowed to bring their own bottle of wine into Granite City to consume.

Explanation
If the location implements a corking fee, the corking fee that a guest should pay to bring in their own bottle of wine is $15.

Explanation
The danger zone refers to the temperature range in which bacteria can multiply rapidly and cause foodborne illnesses. According to the given answer, the danger zone is considered to be between 41 degrees and 140 degrees Fahrenheit. This means that food should be kept either below 41 degrees Fahrenheit or above 140 degrees Fahrenheit to prevent bacterial growth and ensure food safety.

Explanation
Washing hands is important after using the restroom to prevent the spread of bacteria and potential contamination. Changing duties can involve handling different types of food or surfaces, so washing hands helps to prevent cross-contamination. Coughing or sneezing into hands can transfer germs, so washing hands afterwards is necessary. Drying hands on a cloth/towel or clothes can transfer bacteria back onto the hands, so washing hands is important in this case as well. Therefore, all of the given scenarios require washing hands to greatly reduce the likelihood of food contamination.

Explanation
Tables larger than 12 require more than 1 server.

Explanation
The statement suggests that regardless of the size or nature of the issue, a manager is required to visit the table if a guest has a problem. This implies that the manager is responsible for addressing and resolving any issues that guests may have, emphasizing the importance of providing excellent customer service and ensuring guest satisfaction.

Explanation
The LAST Technique, which stands for Listen, Apologize, Solve, and Thank, is used for guest recovery purposes. This technique is employed when a guest has encountered a problem or issue, and the goal is to address their concerns and find a solution to resolve the situation. By actively listening to the guest, apologizing for any inconvenience caused, working towards a resolution, and expressing gratitude for their patience and understanding, the LAST Technique aims to turn a negative experience into a positive one for the guest.