Priority Banking E-quiz (Pfc/ ERM/ Rm/ Rsm/ Csms/Bosms/Stms/Bdms)

The sister-in-law does not qualify for Priority banking status because she is not a direct family member of the Priority Banking Customer.

The mandatory application requirement in the event that a customer has lost his SCB ATM card and passport is that the signature on the completed Emergency Cash Application form should be consistent with the records of the account to be debited from in the originating country. Additionally, the form should be faxed over to the customer's originating country.

The given correct answer states that Amendment/Cancellation/Overseas Charges will continue to be levied. This means that these charges are not part of the on us cross border outward telegraphic transfer fee rebate.

The correct answer suggests that under the Global Recognition service, the Relationship Manager (RM) should request to sight the Priority Banking ATM/Debit card of the originating country. If the customer is a Priority Banking customer in the originating country, the RM should proceed with opening the account and signing up for Priority Banking. An email should be sent to the country champion to verify the customer's status. If the customer is indeed a Priority Banking customer, the RM should continue to engage with the customer. If not, the RM should advise the customer that they will be given a one-year grace period to increase their holdings with Standard Chartered Bank Singapore to meet the minimum eligibility criteria.

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The Global Link feature in SG Online banking allows the SG Priority Banking customer to link and view their overseas account balances from up to 5 countries out of Hong Kong, Thailand, Indonesia, Malaysia, India, and UAE. This means that the customer can choose any combination of these countries to link and view their account balances, up to a maximum of 5 countries.

All of the above customers are eligible for Priority Banking status in Singapore. Customer A meets the eligibility criteria with a high balance in their e$aver account and a significant mortgage loan. Customer B's qualification as a Priority Banking customer in Hong Kong suggests they would also be eligible in Singapore. Customer C may not be eligible in Indonesia and Korea, but their qualification in India suggests they meet the criteria in Singapore as well. Customer D's SCB payroll account with a high monthly salary also makes them eligible. Therefore, all of the above customers are eligible for Priority Banking status in Singapore.

Customers who present their Priority Banking debit/ATM and/or Credit Card at Singapore international Priority Banking Centres will get to enjoy the use of exclusive Priority Banking lounge facilities, emergency cash services, and remote account opening assistance and inquiries. They will not receive free wireless and/or internet access, as this is not mentioned in the given options. Therefore, the correct answer is A, B & C only.

The cross border outward telegraphic transfer fee rebate will apply in scenarios A and B only. In scenario A, Customer A is a Priority Banking customer with SG SCB and makes an OTT to SCB HK. In scenario B, Customer B logs onto SG Internet Banking and makes an OTT to SCB MY. In both of these scenarios, the customers are eligible for the fee rebate because they meet the specified criteria. Scenario C is not eligible for the fee rebate because Customer C requests to be upgraded to Priority Banking after making the OTT to HSBC.

To renew his membership, the customer needs to meet the eligibility criteria of maintaining a monthly credit of more than S$16,000 in his SuperSalary Account. By doing so, he will be able to enjoy a 1-year complimentary Priority Banking membership.