Priority Banking E-quiz (Call Centre & Customer Assistant)
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E-Quiz for Priority Banking Re-Launch (Call Centre & Customer Assistant)Please input your peoplewise ID under Name.
- 1.Which of the following customer is eligible for Priority Banking status in Singapore?A) Customer A has S$280K in e$aver and S$500K Mortgage loanB) Customer B is a qualified Priority Banking customer in Hong KongC) Customer C is not a qualified Priority Banking customer in Indonesia and Korean but is a qualified customer in IndiaD) Customer D has an SCB payroll account where monthly salary credited is S$20K.
- A.
All of the above
- B.
None of the above
- C.
A, B & D only
- D.
A & B only
- 2.In which of the following scenarios will the cross border outward telegraphic transfer fee rebate apply?A) Customer A is a Priority Banking customer with SG SCB and makes an OTT to SCB HKB) Customer B logs onto SG Internet Banking and makes an OTT to SCB MY.C) Customer C request to be upgraded to be Priority Banking and thereafter makes an OTT to HSBC.
- A.
All of the above
- B.
None of the above
- C.
A & B only
- D.
A only
- 3.Which customers will enjoy a fee waiver on overseas ATM cash withdrawal?A) SG Priority Banking Customer A makes an ATM withdrawal using CitiBank’s ATM in USAB) SG Excel Banking Customer B makes an ATM withdrawal using SCB Thailand ATMC) SG Priority Banking Customer C makes an ATM withdrawal using SCB Hong Kong ATM.D) SG Priority Banking Customer D makes an ATM withdrawal using SCB SG ATM5 network.
- A.
All of the above
- B.
A, B, C only
- C.
A & C only
- D.
A & D only
- 4.Which of the following is not part of the on us cross border outward telegraphic transfer fee rebate?
- A.
Cable/telex/cover charge
- B.
Handling commission including commission in lieu/service fees
- C.
Other miscellaneous charges such as OTT inland exchange/OTTSME/SGG Payment CR Through Hogan Account/Surcharge for AUD Remittance
- D.
Amendment/Cancellation/Overseas Charges will continue to be levied
- 5.Priority Banking Customer requests for his family members to be accorded Priority banking status in SG. Who does not qualify?
- A.
Wife
- B.
Sister in law
- C.
Eldest Son
- D.
Youngest daughter
- 6.What type of services will customer get to enjoy at Singapore international Priority Banking Centres when offshore customers from other SCB footprints presents his/her Priority Banking debit/ ATM and or Credit Card?A) Use of our exclusive Priority Banking lounge facilitiesB) Emergency cash servicesC) Remote account opening assistance and enquiriesD) Free wireless and/or internet access
- A.
All of the above
- B.
None of the above
- C.
A, B & C only
- D.
A & B only
- 7.A SG Priority Banking customer has holdings with SCB Hong Kong, SCB Thailand, SCB Indonesia, SCB Malaysia, SCB India, SCB UAE and SCB Nigeria. Upon logging into SG Online banking, the Global Link feature allows him to link and view their overseas account balances from:
- A.
Up to 5 countries out of Hong Kong, Thailand, Indonesia, Malaysia, India, UAE
- B.
All countries listed here
- C.
Only Hong Kong and Malaysia
- D.
Only Nigeria, UAE & Hong Kong
- 8.When applying for emergency cash application in Singapore, what are the mandatory application requirements in an event customer has lost his SCB ATM card and passport?
- A.
Passport
- B.
NRIC of home country
- C.
Working Permit in SG
- D.
Signature on the completed Emergency Cash Application form should be consistent as records of account to be debited from in originating country. The form should then be faxed over to customer’s originating country.
- 9.Priority Banking status expires after 1 year from the date of PB sign up. How can customer renew his membership?
- A.
Customer cannot renew his membership
- B.
Customer needs to meet our eligibility criteria to become a Priority Banking customer by simply maintaining a minimum of S$100,000 in deposits and/or investments, or taking up S$1 million in housing loans with us.
- C.
Customer needs to meet our eligibility criteria to become a Priority Banking customer by simply maintaining a monthly credit of more than S$16,000 in your SuperSalary Account with us to enjoy a 1-year complimentary Priority Banking membership
- D.
Customer needs to meet our eligibility criteria to become a Priority Banking customer by simply maintaining a minimum of S$200,000 in deposits alone
- 10.What is the dress code for the Priority Banking re launch “White Party” event that happens on 31 July 2009, Friday 7.00pm – 9.00pm held at The Ritz-Carlton Millenia Singapore.
- A.
WHITE, Smart casual
- B.
BLACK, Smart casual
- C.
RED, Smart casual
- D.
PINK, Smart casual
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