PHR/SPHR - Partial Chapter 5 Quiz
This is a partial chapter 5 quiz from Anne Bogardus' book; PHR/SPHR Study Guide. This quiz was created for the group members of the HR Certification on-line study group. At some point, I will come back in and complete the entire chapter, but for now this quiz covers pp #215-236 of the Bogardus book.
- 1.
Would you agree that "effective" organizations are those in which values and beliefs are shared at all levels in the organization?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
See p #217 for the context for this statement.Rate this question:
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- 2.
True or False: Individuals of protected classes must be provided with equal opportunity to participate in workplace training and development programs.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
See p #217-218 for a discussion on this topic.Rate this question:
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- 3.
HRD activities need to consider possible legal ramifications of the use of other's work. Which of the following is enforced through civil litigation? Check all that apply.
- A.
Civil Rights
- B.
Copyright
- C.
Patent
Correct Answer(s)
B. Copyright
C. PatentExplanation
Civil rights issues arising from HRD activities are enforced by the EEOC. See p #218.Rate this question:
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- 4.
True or False: The Copyright Act of 1976 does not have any "work for hire" exceptions.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The Act does have two work for hire exceptions. See p #218.Rate this question:
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- 5.
Which of the following is an exception to the owner/author copyright law? Check all that apply.
- A.
An author who creates the work as a part of his/her normal job duties
- B.
A freelance artist who has been commissioned
- C.
A photographer who takes a photograph in a federal park
Correct Answer(s)
A. An author who creates the work as a part of his/her normal job duties
B. A freelance artist who has been commissionedExplanation
See p #218 for a detailed discussion of the Copyright Act.Rate this question:
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- 6.
True or False: Original works are protected by copyright law for the life of the author plus 80 years.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Original works of art are protected for the life of the author plus 70 years. See p #218. Note, the amount of protection is different for "works for hire".Rate this question:
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- 7.
True or False: The Fair Use Doctrine will, in some cases, allow for the use of copyrighted material without its author's permission.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The Fair Use Doctrine relies on four factors to determine whether or not the use of copyrighted material is an infringement. See pp #218-219 for a discussion of this topic.Rate this question:
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- 8.
Identify the three types of US patents from the list below.
- A.
Design
- B.
Uniform
- C.
Plant
- D.
Animal
- E.
Utility
Correct Answer(s)
A. Design
C. Plant
E. UtilityExplanation
The three types of US patents are design, plant, and utility. A design patent protects the unique appearance of a manufactured object. A plant patent is granted to individuals who have invented or discovered a new and distinct variety of plant. A utility patent is the most common type of patent and protects new and useful processes, machines, compositions of matter, or any new and useful improvement thereof. Animal and uniform are not types of US patents.Rate this question:
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- 9.
Which of the following patents are limited to 14 years?
- A.
Design
- B.
Utility
- C.
Plant
Correct Answer
A. DesignExplanation
Design patents are described on p #219.Rate this question:
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- 10.
Which of the following patents are limited to 20 years?
- A.
Design
- B.
Utility
- C.
Plant
Correct Answer(s)
B. Utility
C. PlantExplanation
Utility and Plant patents are limited to 20 years. Design patents, on the other hand, are limited to 15 years. Utility patents protect new and useful processes, machines, compositions of matter, and improvements thereof. Plant patents protect new varieties of plants that are asexually reproduced. Both utility and plant patents are granted for a period of 20 years from the filing date.Rate this question:
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- 11.
Organization development systematically examines an organization's...? Check all that apply.
- A.
Technology
- B.
Processes
- C.
Structure
- D.
Human Resources
Correct Answer(s)
A. Technology
B. Processes
C. Structure
D. Human ResourcesExplanation
See p # 219 for a definition.Rate this question:
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- 12.
True or False: An "action strategy" in OD is known as an OD Intervention.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
See p #219 for a discussion.Rate this question:
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- 13.
Thomas Cummings and Christopher Worley identified four categories of OD interventions. Please fill them in below. Please use all lower case in your response.
Correct Answer
strategic, techno-structural, human process, human resource management
strategic, techno structural, human process, human resource management
strategic, technostructural, human process, human resource managementExplanation
Note, if you name the correct four, but the computer said you got it wrong, it was probably due to the order being different than how it was entered.Rate this question:
- 14.
For change to "take"... Please pick the best answer from the options below.
- A.
The CEO needs to tell everyone how important the change is for the organization
- B.
People must embrace the change
- C.
A large bonus needs to be paid for all those that accept the change
Correct Answer
B. People must embrace the changeExplanation
Although the CEO speaking about the importance of the change, and a monetary reward may help a change effort, the best answer B.Rate this question:
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- 15.
What are Kurt Lewin's three stages of change?
- A.
Unfreezing
- B.
Heating
- C.
Moving
- D.
Coasting
- E.
Refreezing
Correct Answer(s)
A. Unfreezing
C. Moving
E. RefreezingExplanation
See pp #220-221 for a description of Lewin's theory.Rate this question:
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- 16.
Which of the following are steps that organizations can take to ensure a successful change initiative?
- A.
Leaders must communicate repeatedly with employees well in advance of the change
- B.
A plan must be developed that clearly articulates the goal of the change, and addresses implications
- C.
Motivate direct supervisors to implement the change, so their reports will be more likely to accept the change.
- D.
Recruit unofficial leaders in the organization to help influence others toward accepting the change
Correct Answer(s)
A. Leaders must communicate repeatedly with employees well in advance of the change
B. A plan must be developed that clearly articulates the goal of the change, and addresses implications
C. Motivate direct supervisors to implement the change, so their reports will be more likely to accept the change.
D. Recruit unofficial leaders in the organization to help influence others toward accepting the changeExplanation
See the detailed discussion of this topic on pp #221-222.Rate this question:
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- 17.
True or False: Knowledge Management (KM) generally encompasses activities related to the creation, retention and distribution of organizational knowledge.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
See p #222 for definition.Rate this question:
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- 18.
There are at least 6 different methods organizations use to retain and institutionalize knowledge. Which of the following is NOT one of these methods?
- A.
Expert registers
- B.
Postmortems
- C.
Worst-practice standards
- D.
Communities of practice
- E.
Knowledge management systems
Correct Answer
C. Worst-practice standardsExplanation
Read the full discussion of all of the methods on pp #223-224.Rate this question:
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- 19.
True or False: In learning organizations experimenting is minimized due to the wide use of formal training programs.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
On the contrary, experimenting in one of the hallmarks of a learning organization. See p #224 for an explanation.Rate this question:
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- 20.
In his book, the Fifth Discipline, Peter Senge identified 5 disciplines that will enable organizations to, among other things, increase their ability to realize desired results. Please name these five discipline. Use only lower case, please.
Correct Answer
systems thinking, personal mastery, mental models, building a shared vision, team learningExplanation
Note, if you correctly named these five items, but the computer marked your response incorrect, it is mostly likely due to the sequence of your list.Rate this question:
- 21.
Is Total Quality Management (TQM) an example of a techno-structural OD intervention?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
See p # 224 for an explanation.Rate this question:
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- 22.
True or False: Market research and product development are key components of a TQM system.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
See p #224 for more information about this statement.Rate this question:
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- 23.
What is an "essential function" of a TQM environment? Looking for one word, and please use lower case in your response.
Correct Answer
teamwork
teams
teamExplanation
See top of p #225 for more information about the importance of team work in TQM.Rate this question:
- 24.
From the following names, please check all that have been identified as someone who has "significantly contributed" to the quality movement.
- A.
W. Edwards Deming
- B.
Peter Senge
- C.
Joseph M. Juran
- D.
Dr. Kaoru Ishikawa
- E.
Philip B. Crosby
Correct Answer(s)
A. W. Edwards Deming
C. Joseph M. Juran
D. Dr. Kaoru Ishikawa
E. Philip B. CrosbyExplanation
See pp #225-229 for a detailed discussion of each of these contributors.Rate this question:
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- 25.
True or False: Deming was so popular in China they named their quality award the Deming Prize.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
It is Japan, not China, that named their quality award the Deming Prize. See p #225 for a discussion.Rate this question:
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- 26.
The Cause and Effect Diagram, is also known as...? Check all that apply.
- A.
Ishikawa diagram
- B.
Fishbone diagram
- C.
Pareto diagram
Correct Answer(s)
A. Ishikawa diagram
B. Fishbone diagramExplanation
See pp #226-227 for an in-depth discussion of this diagram.Rate this question:
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- 27.
True of False: The Pareto principal cites that 20% of the problems are caused by 80% of the reasons.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
It's the opposite; 80% of the problems are caused by 20% of the reasons. See p #225 for the discussion.Rate this question:
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- 28.
Philip Crosby focused on strategic planning, rather than management as a key factor in quality. From the items below, check all that apply to his "four absolutes".
- A.
Do it right the fist time
- B.
Zero defects
- C.
Measurement
- D.
Management
Correct Answer(s)
A. Do it right the fist time
B. Zero defects
C. MeasurementExplanation
Management was not a key factor identified by Crosby's theory. See p #228 for more information.Rate this question:
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- 29.
True or False: Six Sigma is the most popular fraternity at Harvard University?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Six Sigma is a quality philosophy that was developed by engineers at Motorola during the 1980s. See p #229 for more information.Rate this question:
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- 30.
True or False: Six Sigma initiated a higher level of quality by changing the measure of defects from a basis of "per thousand" to "per million".
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
See p #229 for more information.Rate this question:
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- 31.
The Six Sigma methodology is referred to as DMAIC. Please tell me what these letters stand for. Use all lower case, please.
Correct Answer
define, measure, analyze, improve, controlExplanation
Again, if you got all 5 correct, but were scored incorrect, it is due to the sequence in which you entered your response. See p #229 for detail on the methodology.Rate this question:
- 32.
In a quality team, there are...? Check all that apply.
- A.
Black belts
- B.
Yellow belts
- C.
Green belts
Correct Answer(s)
A. Black belts
C. Green beltsExplanation
See pp # 229-230 for a detailed discussion of the quality team structure.Rate this question:
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- 33.
High involvement organization (HIOs) are characterized by...? Check all that apply.
- A.
Flat hierarchies
- B.
Continuous feedback
- C.
Self-directed work teams
- D.
High-impact work teams
Correct Answer(s)
A. Flat hierarchies
B. Continuous feedback
C. Self-directed work teamsExplanation
See p #230 for a detailed discussion.Rate this question:
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- 34.
What are the four elements identified by Edward Lawler that are needed to create a HIO? Please enter your response in lower case.
Correct Answer(s)
power, information, knowledge, rewardsExplanation
If you got these four elements correct, but were told you are incorrect, it's due to the sequence of you list. See p #230 for the details on each of these elements.Rate this question:
- 35.
True of False: Human process OD interventions are directed at the work-team level?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Human process interventions are directed at individual level. See p# 231 for more information.Rate this question:
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- 36.
What are some of the common human process OD interventions? Check all that apply.
- A.
Team-building
- B.
Conflict resolution
- C.
High-involvement organization
- D.
Leadership and management development
- E.
Supervisory training
Correct Answer(s)
A. Team-building
B. Conflict resolution
D. Leadership and management development
E. Supervisory trainingExplanation
The high-involvement organization is an example of a techno-structural OD intervention. Note, although human process interventions focus at the individual level, team-buiding is included. It must be considered to be an individual intervention as it does not focus on the whole organization. See p #224 for details.Rate this question:
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- 37.
True or False: Recent research into team-building programs indicate that the results of these efforts are long lasting.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The information on p# 231 suggests that effects of team-building activities may not last for the long term.Rate this question:
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- 38.
Can a conflict resolution intervention only be conducted by internal staff?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
On p #231 it is stated that consultants that specialize in the conflict resolution process may conduct the intervention.Rate this question:
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- 39.
Management by Objectives (MBO) is build on the concepts of...? Check all that apply.
- A.
Mutual involvement in setting performance goals
- B.
Ongoing communication during performance period
- C.
Rewarding accomplishments
- D.
Mutual respect
Correct Answer(s)
A. Mutual involvement in setting performance goals
B. Ongoing communication during performance period
C. Rewarding accomplishmentsExplanation
Although mutual respect may be an element of MBO, it is not cited in the discussion on pp 232-233.Rate this question:
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- 40.
True or False: Emotional intelligence (EQ) seeks to improve group interactions and increase group effectiveness.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
EQ focuses at the individual level by heightening awareness of one's self and their reactions. See p #233 for more detail.Rate this question:
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- 41.
Of the following items, which of the following belong within the category of Human Resource Management (HRM) OD intervention?
- A.
Hiring and selection procedures
- B.
Employee satisfaction
- C.
Performance management
- D.
Diversity program
Correct Answer(s)
A. Hiring and selection procedures
B. Employee satisfaction
C. Performance management
D. Diversity programExplanation
Please see p #233 for a list of sample HRM interventions. It is noted that HRM interventions focus at the individual level.Rate this question:
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- 42.
True or False: The ultimate goal of a talent assessment process is to align the organization workforce with key business initiatives (KBIs).
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
See p #234 for more detail on this topic.Rate this question:
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- 43.
An _________ __________ can also be used to retain valuable employees by keeping them interested and engaged. Check the correct response from the options below.
- A.
Interest investment
- B.
Interest assessment
- C.
Interest instrument
Correct Answer
B. Interest assessmentExplanation
See p #234 for the discussion of this topic.Rate this question:
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- 44.
There are two common methods for designing jobs. Check the correct two from the list of options below.
- A.
Job engagement
- B.
Job enlargement
- C.
Job enhancement
- D.
Job enrichment
Correct Answer(s)
B. Job enlargement
D. Job enrichmentExplanation
See p#234 for details about these two important concepts.Rate this question:
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- 45.
HiPo stands for...? Select the correct answer from the list of options below.
- A.
High Potency Employees
- B.
High Potential Employees
- C.
Highly Principled Employees
Correct Answer
B. High Potential EmployeesExplanation
HiPo stands for High Potential Employees. This term is used to refer to employees who have the capability and potential to excel in their roles and contribute significantly to the organization's success. These employees are often identified as future leaders and are provided with additional development opportunities to nurture their skills and abilities.Rate this question:
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- 46.
Which of the following selection procedures can be used to help identify HiPos? Check all that apply.
- A.
Assessment centers
- B.
Observation
- C.
Behavioral interviews
Correct Answer(s)
A. Assessment centers
B. Observation
C. Behavioral interviewsExplanation
See p #235 for a discussion of this topic.Rate this question:
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- 47.
A mentor relationship generally occurs when...? Please select the best response from the options below.
- A.
An experienced individual provides guidance to a more junior colleague
- B.
A young individual helps a more senor colleague understand the "younger generation"
Correct Answer
A. An experienced individual provides guidance to a more junior colleagueExplanation
See p #236 for details about the mentoring relationship.Rate this question:
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- 48.
Is there such a thing as a "reverse mentor"?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
See p #236 for information about the reverse mentor relationship.Rate this question:
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