PHR/SPHR - Partial Chapter 5 Quiz - Quiz, Flashcards & Trivia

1. Would you agree that "effective" organizations are those in which values and beliefs are shared at all levels in the organization?

Yes

No

See p #217 for the context for this statement.

Explanation

See p #217 for the context for this statement.

2. True or False: Individuals of protected classes must be provided with equal opportunity to participate in workplace training and development programs.

True

False

See p #217-218 for a discussion on this topic.

Explanation

See p #217-218 for a discussion on this topic.

3. True or False: Knowledge Management (KM) generally encompasses activities related to the creation, retention and distribution of organizational knowledge.

True

False

See p #222 for definition.

Explanation

See p #222 for definition.

4. HiPo stands for...? Select the correct answer from the list of options below.

High Potency Employees

High Potential Employees

Highly Principled Employees

HiPo stands for High Potential Employees. This term is used to refer to employees who have the capability and potential to excel in their roles and contribute significantly to the organization's success. These employees are often identified as future leaders and are provided with additional development opportunities to nurture their skills and abilities.

Explanation

HiPo stands for High Potential Employees. This term is used to refer to employees who have the capability and potential to excel in their roles and contribute significantly to the organization's success. These employees are often identified as future leaders and are provided with additional development opportunities to nurture their skills and abilities.

5. What is an "essential function" of a TQM environment? Looking for one word, and please use lower case in your response.

See top of p #225 for more information about the importance of team work in TQM.

Explanation

See top of p #225 for more information about the importance of team work in TQM.

Submit

6. True or False: The Fair Use Doctrine will, in some cases, allow for the use of copyrighted material without its author's permission.

True

False

The Fair Use Doctrine relies on four factors to determine whether or not the use of copyrighted material is an infringement. See pp #218-219 for a discussion of this topic.

Explanation

The Fair Use Doctrine relies on four factors to determine whether or not the use of copyrighted material is an infringement. See pp #218-219 for a discussion of this topic.

7. A mentor relationship generally occurs when...? Please select the best response from the options below.

An experienced individual provides guidance to a more junior colleague

A young individual helps a more senor colleague understand the "younger generation"

See p #236 for details about the mentoring relationship.

Explanation

See p #236 for details about the mentoring relationship.

8. The Six Sigma methodology is referred to as DMAIC. Please tell me what these letters stand for. Use all lower case, please.

Again, if you got all 5 correct, but were scored incorrect, it is due to the sequence in which you entered your response. See p #229 for detail on the methodology.

Explanation

Again, if you got all 5 correct, but were scored incorrect, it is due to the sequence in which you entered your response. See p #229 for detail on the methodology.

Submit

9. True or False: Six Sigma is the most popular fraternity at Harvard University?

True

False

Six Sigma is a quality philosophy that was developed by engineers at Motorola during the 1980s. See p #229 for more information.

Explanation

Six Sigma is a quality philosophy that was developed by engineers at Motorola during the 1980s. See p #229 for more information.

10. Can a conflict resolution intervention only be conducted by internal staff?

Yes

No

On p #231 it is stated that consultants that specialize in the conflict resolution process may conduct the intervention.

Explanation

On p #231 it is stated that consultants that specialize in the conflict resolution process may conduct the intervention.

11. What are the four elements identified by Edward Lawler that are needed to create a HIO? Please enter your response in lower case.

If you got these four elements correct, but were told you are incorrect, it's due to the sequence of you list. See p #230 for the details on each of these elements.

Explanation

If you got these four elements correct, but were told you are incorrect, it's due to the sequence of you list. See p #230 for the details on each of these elements.

Submit

12. True or False: The ultimate goal of a talent assessment process is to align the organization workforce with key business initiatives (KBIs).

True

False

See p #234 for more detail on this topic.

Explanation

See p #234 for more detail on this topic.

13. True or False: The Copyright Act of 1976 does not have any "work for hire" exceptions.

True

False

The Act does have two work for hire exceptions. See p #218.

Explanation

The Act does have two work for hire exceptions. See p #218.

14. True or False: Market research and product development are key components of a TQM system.

True

False

See p #224 for more information about this statement.

Explanation

See p #224 for more information about this statement.

15. True or False: An "action strategy" in OD is known as an OD Intervention.

True

False

See p #219 for a discussion.

Explanation

See p #219 for a discussion.

16. Is there such a thing as a "reverse mentor"?

Yes

No

See p #236 for information about the reverse mentor relationship.

Explanation

See p #236 for information about the reverse mentor relationship.

17. For change to "take"... Please pick the best answer from the options below.

The CEO needs to tell everyone how important the change is for the organization

People must embrace the change

A large bonus needs to be paid for all those that accept the change

Although the CEO speaking about the importance of the change, and a monetary reward may help a change effort, the best answer B.

Explanation

Although the CEO speaking about the importance of the change, and a monetary reward may help a change effort, the best answer B.

18. Is Total Quality Management (TQM) an example of a techno-structural OD intervention?

Yes

No

See p # 224 for an explanation.

Explanation

See p # 224 for an explanation.

19. True or False: Six Sigma initiated a higher level of quality by changing the measure of defects from a basis of "per thousand" to "per million".

True

False

See p #229 for more information.

Explanation

See p #229 for more information.

20. In his book, the Fifth Discipline, Peter Senge identified 5 disciplines that will enable organizations to, among other things, increase their ability to realize desired results. Please name these five discipline. Use only lower case, please.

Note, if you correctly named these five items, but the computer marked your response incorrect, it is mostly likely due to the sequence of your list.

Explanation

Note, if you correctly named these five items, but the computer marked your response incorrect, it is mostly likely due to the sequence of your list.

Submit

21. True or False: Original works are protected by copyright law for the life of the author plus 80 years.

True

False

Original works of art are protected for the life of the author plus 70 years. See p #218. Note, the amount of protection is different for "works for hire".

Explanation

Original works of art are protected for the life of the author plus 70 years. See p #218. Note, the amount of protection is different for "works for hire".

22. What are Kurt Lewin's three stages of change?

Unfreezing

Heating

Moving

Coasting

Refreezing

See pp #220-221 for a description of Lewin's theory.

Explanation

See pp #220-221 for a description of Lewin's theory.

Submit

23. True or False: In learning organizations experimenting is minimized due to the wide use of formal training programs.

True

False

On the contrary, experimenting in one of the hallmarks of a learning organization. See p #224 for an explanation.

Explanation

On the contrary, experimenting in one of the hallmarks of a learning organization. See p #224 for an explanation.

24. True of False: The Pareto principal cites that 20% of the problems are caused by 80% of the reasons.

True

False

It's the opposite; 80% of the problems are caused by 20% of the reasons. See p #225 for the discussion.

Explanation

It's the opposite; 80% of the problems are caused by 20% of the reasons. See p #225 for the discussion.

25. An _________ __________ can also be used to retain valuable employees by keeping them interested and engaged. Check the correct response from the options below.

Interest investment

Interest assessment

Interest instrument

See p #234 for the discussion of this topic.

Explanation

See p #234 for the discussion of this topic.

26. There are at least 6 different methods organizations use to retain and institutionalize knowledge. Which of the following is NOT one of these methods?

Expert registers

Postmortems

Worst-practice standards

Communities of practice

Knowledge management systems

Read the full discussion of all of the methods on pp #223-224.

Explanation

Read the full discussion of all of the methods on pp #223-224.

27. Identify the three types of US patents from the list below.

Design

Uniform

Plant

Animal

Utility

The three types of US patents are design, plant, and utility. A design patent protects the unique appearance of a manufactured object. A plant patent is granted to individuals who have invented or discovered a new and distinct variety of plant. A utility patent is the most common type of patent and protects new and useful processes, machines, compositions of matter, or any new and useful improvement thereof. Animal and uniform are not types of US patents.

Explanation

The three types of US patents are design, plant, and utility. A design patent protects the unique appearance of a manufactured object. A plant patent is granted to individuals who have invented or discovered a new and distinct variety of plant. A utility patent is the most common type of patent and protects new and useful processes, machines, compositions of matter, or any new and useful improvement thereof. Animal and uniform are not types of US patents.

Submit

28. Which of the following patents are limited to 14 years?

Design

Utility

Plant

Design patents are described on p #219.

Explanation

Design patents are described on p #219.

29. There are two common methods for designing jobs. Check the correct two from the list of options below.

Job engagement

Job enlargement

Job enhancement

Job enrichment

See p#234 for details about these two important concepts.

Explanation

See p#234 for details about these two important concepts.

Submit

30. True or False: Deming was so popular in China they named their quality award the Deming Prize.

True

False

It is Japan, not China, that named their quality award the Deming Prize. See p #225 for a discussion.

Explanation

It is Japan, not China, that named their quality award the Deming Prize. See p #225 for a discussion.

31. HRD activities need to consider possible legal ramifications of the use of other's work. Which of the following is enforced through civil litigation? Check all that apply.

Civil Rights

Copyright

Patent

Civil rights issues arising from HRD activities are enforced by the EEOC. See p #218.

Explanation

Civil rights issues arising from HRD activities are enforced by the EEOC. See p #218.

Submit

32. Which of the following selection procedures can be used to help identify HiPos? Check all that apply.

Assessment centers

Observation

Behavioral interviews

See p #235 for a discussion of this topic.

Explanation

See p #235 for a discussion of this topic.

Submit

33. True or False: Emotional intelligence (EQ) seeks to improve group interactions and increase group effectiveness.

True

False

EQ focuses at the individual level by heightening awareness of one's self and their reactions. See p #233 for more detail.

Explanation

EQ focuses at the individual level by heightening awareness of one's self and their reactions. See p #233 for more detail.

34. The Cause and Effect Diagram, is also known as...? Check all that apply.

Ishikawa diagram

Fishbone diagram

Pareto diagram

See pp #226-227 for an in-depth discussion of this diagram.

Explanation

See pp #226-227 for an in-depth discussion of this diagram.

Submit

35. True of False: Human process OD interventions are directed at the work-team level?

True

False

Human process interventions are directed at individual level. See p# 231 for more information.

Explanation

Human process interventions are directed at individual level. See p# 231 for more information.

36. In a quality team, there are...? Check all that apply.

Black belts

Yellow belts

Green belts

See pp # 229-230 for a detailed discussion of the quality team structure.

Explanation

See pp # 229-230 for a detailed discussion of the quality team structure.

Submit

37. Which of the following is an exception to the owner/author copyright law? Check all that apply.

An author who creates the work as a part of his/her normal job duties

A freelance artist who has been commissioned

A photographer who takes a photograph in a federal park

See p #218 for a detailed discussion of the Copyright Act.

Explanation

See p #218 for a detailed discussion of the Copyright Act.

Submit

38. Management by Objectives (MBO) is build on the concepts of...? Check all that apply.

Mutual involvement in setting performance goals

Ongoing communication during performance period

Rewarding accomplishments

Mutual respect

Although mutual respect may be an element of MBO, it is not cited in the discussion on pp 232-233.

Explanation

Although mutual respect may be an element of MBO, it is not cited in the discussion on pp 232-233.

Submit

39. Which of the following are steps that organizations can take to ensure a successful change initiative?

Leaders must communicate repeatedly with employees well in advance of the change

A plan must be developed that clearly articulates the goal of the change, and addresses implications

Motivate direct supervisors to implement the change, so their reports will be more likely to accept the change.

Recruit unofficial leaders in the organization to help influence others toward accepting the change

See the detailed discussion of this topic on pp #221-222.

Explanation

See the detailed discussion of this topic on pp #221-222.

Submit

40. Organization development systematically examines an organization's...? Check all that apply.

Technology

Processes

Structure

Human Resources

See p # 219 for a definition.

Explanation

See p # 219 for a definition.

Submit

41. Of the following items, which of the following belong within the category of Human Resource Management (HRM) OD intervention?

Hiring and selection procedures

Employee satisfaction

Performance management

Diversity program

Please see p #233 for a list of sample HRM interventions. It is noted that HRM interventions focus at the individual level.

Explanation

Please see p #233 for a list of sample HRM interventions. It is noted that HRM interventions focus at the individual level.

Submit

42. True or False: Recent research into team-building programs indicate that the results of these efforts are long lasting.

True

False

The information on p# 231 suggests that effects of team-building activities may not last for the long term.

Explanation

The information on p# 231 suggests that effects of team-building activities may not last for the long term.

43. Philip Crosby focused on strategic planning, rather than management as a key factor in quality. From the items below, check all that apply to his "four absolutes".

Do it right the fist time

Zero defects

Measurement

Management

Management was not a key factor identified by Crosby's theory. See p #228 for more information.

Explanation

Management was not a key factor identified by Crosby's theory. See p #228 for more information.

Submit

44. What are some of the common human process OD interventions? Check all that apply.

Team-building

Conflict resolution

High-involvement organization

Leadership and management development

Supervisory training

The high-involvement organization is an example of a techno-structural OD intervention. Note, although human process interventions focus at the individual level, team-buiding is included. It must be considered to be an individual intervention as it does not focus on the whole organization. See p #224 for details.

Explanation

The high-involvement organization is an example of a techno-structural OD intervention. Note, although human process interventions focus at the individual level, team-buiding is included. It must be considered to be an individual intervention as it does not focus on the whole organization. See p #224 for details.

Submit

45. Which of the following patents are limited to 20 years?

Design

Utility

Plant

Utility and Plant patents are limited to 20 years. Design patents, on the other hand, are limited to 15 years. Utility patents protect new and useful processes, machines, compositions of matter, and improvements thereof. Plant patents protect new varieties of plants that are asexually reproduced. Both utility and plant patents are granted for a period of 20 years from the filing date.

Explanation

Utility and Plant patents are limited to 20 years. Design patents, on the other hand, are limited to 15 years. Utility patents protect new and useful processes, machines, compositions of matter, and improvements thereof. Plant patents protect new varieties of plants that are asexually reproduced. Both utility and plant patents are granted for a period of 20 years from the filing date.

Submit

46. Thomas Cummings and Christopher Worley identified four categories of OD interventions. Please fill them in below. Please use all lower case in your response.

Note, if you name the correct four, but the computer said you got it wrong, it was probably due to the order being different than how it was entered.

Explanation

Note, if you name the correct four, but the computer said you got it wrong, it was probably due to the order being different than how it was entered.

Submit

47. High involvement organization (HIOs) are characterized by...? Check all that apply.

Flat hierarchies

Continuous feedback

Self-directed work teams

High-impact work teams

See p #230 for a detailed discussion.

Explanation

See p #230 for a detailed discussion.