PHR/SPHR - Partial Chapter 5 Quiz

Would you agree that "effective" organizations are those in which values and beliefs are shared at all levels in the organization?

• Yes

• No

True or False: Individuals of protected classes must be provided with equal opportunity to participate in workplace training and development programs.

• True

• False

True or False: Knowledge Management (KM) generally encompasses activities related to the creation, retention and distribution of organizational knowledge.

• True

• False

The Six Sigma methodology is referred to as DMAIC.  Please tell me what these letters stand for.  Use all lower case, please.

What are the four elements identified by Edward Lawler that are needed to create a HIO?  Please enter your response in lower case.

HiPo stands for...?  Select the correct answer from the list of options below.

• High Potency Employees

• High Potential Employees

• Highly Principled Employees

True or False: The Fair Use Doctrine will, in some cases, allow for the use of copyrighted material without its author's permission.

• True

• False

A mentor relationship generally occurs when...?  Please select the best response from the options below.

• An experienced individual provides guidance to a more junior colleague

• A young individual helps a more senor colleague understand the "younger generation"

In his book, the Fifth Discipline, Peter Senge identified 5 disciplines that will enable organizations to, among other things, increase their ability to realize desired results.  Please name these five discipline.  Use only lower case, please.

True or False: Six Sigma is the most popular fraternity at Harvard University?

• True

• False

Can a conflict resolution intervention only be conducted by internal staff?

• Yes

• No

True or False: The ultimate goal of a talent assessment process is to align the organization workforce with key business initiatives (KBIs).

• True

• False

True or False: The Copyright Act of 1976 does not have any "work for hire" exceptions.

• True

• False

True or False: Market research and product development are key components of a TQM system.

• True

• False

True or False: An "action strategy" in OD is known as an OD Intervention.

• True

• False

Is there such a thing as a "reverse mentor"?

• Yes

• No

For change to "take"...  Please pick the best answer from the options below.

• The CEO needs to tell everyone how important the change is for the organization

• People must embrace the change

• A large bonus needs to be paid for all those that accept the change

True or False: Six Sigma initiated a higher level of quality by changing the measure of defects from a basis of "per thousand" to "per million". 

• True

• False

Is Total Quality Management (TQM) an example of a techno-structural OD intervention?

• Yes

• No

True or False: Original works are protected by copyright law for the life of the author plus 80 years.

• True

• False

What are Kurt Lewin's three stages of change?

• Unfreezing

• Heating

• Moving

• Coasting

• Refreezing

True or False: In learning organizations experimenting is minimized due to the wide use of formal training programs.

• True

• False

True of False: The Pareto principal cites that 20% of the problems are caused by 80% of the reasons.

• True

• False

An _________  __________ can also be used to retain valuable employees by keeping them interested and engaged.  Check the correct response from the options below.

• Interest investment

• Interest assessment

• Interest instrument

There are at least 6 different methods organizations use to retain and institutionalize knowledge.  Which of the following is NOT one of these methods?

• Expert registers

• Postmortems

• Worst-practice standards

• Communities of practice

• Knowledge management systems

Which of the following patents are limited to 14 years?

• Design

• Utility

• Plant

There are two common methods for designing jobs.  Check the correct two from the list of options below.

• Job engagement

• Job enlargement

• Job enhancement

• Job enrichment

Identify the three types of US patents from the list below.

• Design

• Uniform

• Plant

• Animal

• Utility

True or False: Deming was so popular in China they named their quality award the Deming Prize.

• True

• False

HRD activities need to consider possible legal ramifications of the use of other's work.  Which of the following is enforced through civil litigation? Check all that apply.

• Civil Rights

• Copyright

• Patent

Which of the following selection procedures can be used to help identify HiPos?  Check all that apply.

• Assessment centers

• Observation

• Behavioral interviews

True or False: Emotional intelligence (EQ) seeks to improve group interactions and increase group effectiveness.

• True

• False

The Cause and Effect Diagram, is also known as...?  Check all that apply.

• Ishikawa diagram

• Fishbone diagram

• Pareto diagram

True of False: Human process OD interventions are directed at the work-team level?

• True

• False

In a quality team, there are...?  Check all that apply.

• Black belts

• Yellow belts

• Green belts

Management by Objectives (MBO) is build on the concepts of...?  Check all that apply.

• Mutual involvement in setting performance goals

• Ongoing communication during performance period

• Rewarding accomplishments

• Mutual respect

Which of the following is an exception to the owner/author copyright law?  Check all that apply.

• An author who creates the work as a part of his/her normal job duties

• A freelance artist who has been commissioned

• A photographer who takes a photograph in a federal park

Which of the following are steps that organizations can take to ensure a successful change initiative?

• Leaders must communicate repeatedly with employees well in advance of the change

• A plan must be developed that clearly articulates the goal of the change, and addresses implications

• Motivate direct supervisors to implement the change, so their reports will be more likely to accept the change.

• Recruit unofficial leaders in the organization to help influence others toward accepting the change

Organization development systematically examines an organization's...?  Check all that apply.

• Technology

• Processes

• Structure

• Human Resources

Thomas Cummings and Christopher Worley identified four categories of OD interventions.  Please fill them in below.  Please use all lower case in your response.

Of the following items, which of the following belong within the category of Human Resource Management (HRM) OD intervention?

• Hiring and selection procedures

• Employee satisfaction

• Performance management

• Diversity program

True or False: Recent research into team-building programs indicate that the results of these efforts are long lasting.

• True

• False

Philip Crosby focused on strategic planning, rather than management as a key factor in quality.  From the items below, check all that apply to his "four absolutes".

• Do it right the fist time

• Zero defects

• Measurement

• Management

What are some of the common human process OD interventions?  Check all that apply.

• Team-building

• Conflict resolution

• High-involvement organization

• Leadership and management development

• Supervisory training

Which of the following patents are limited to 20 years?

• Design

• Utility

• Plant

High involvement organization (HIOs) are characterized by...?  Check all that apply.

• Flat hierarchies

• Continuous feedback

• Self-directed work teams

• High-impact work teams

From the following names, please check all that have been identified as someone who has "significantly contributed" to the quality movement.

• W. Edwards Deming

• Peter Senge

• Joseph M. Juran

• Dr. Kaoru Ishikawa

• Philip B. Crosby