PHR/SPHR - Partial Chapter 5 Quiz

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1. Would you agree that "effective" organizations are those in which values and beliefs are shared at all levels in the organization?

Explanation

See p #217 for the context for this statement.

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About This Quiz
Professional Certification Quizzes & Trivia

This is a partial chapter 5 quiz from Anne Bogardus' book; PHR/SPHR Study Guide. This quiz was created for the group members of the HR Certification on-line... see morestudy group. At some point, I will come back in and complete the entire chapter, but for now this quiz covers pp #215-236 of the Bogardus book. see less

2. True or False: Individuals of protected classes must be provided with equal opportunity to participate in workplace training and development programs.

Explanation

See p #217-218 for a discussion on this topic.

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3. True or False: Knowledge Management (KM) generally encompasses activities related to the creation, retention and distribution of organizational knowledge.

Explanation

See p #222 for definition.

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4. What is an "essential function" of a TQM environment?  Looking for one word, and please use lower case in your response.

Explanation

See top of p #225 for more information about the importance of team work in TQM.

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5. HiPo stands for...?  Select the correct answer from the list of options below.

Explanation

HiPo stands for High Potential Employees. This term is used to refer to employees who have the capability and potential to excel in their roles and contribute significantly to the organization's success. These employees are often identified as future leaders and are provided with additional development opportunities to nurture their skills and abilities.

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6. True or False: The Fair Use Doctrine will, in some cases, allow for the use of copyrighted material without its author's permission.

Explanation

The Fair Use Doctrine relies on four factors to determine whether or not the use of copyrighted material is an infringement. See pp #218-219 for a discussion of this topic.

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7. The Six Sigma methodology is referred to as DMAIC.  Please tell me what these letters stand for.  Use all lower case, please.

Explanation

Again, if you got all 5 correct, but were scored incorrect, it is due to the sequence in which you entered your response. See p #229 for detail on the methodology.

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8. A mentor relationship generally occurs when...?  Please select the best response from the options below.

Explanation

See p #236 for details about the mentoring relationship.

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9. What are the four elements identified by Edward Lawler that are needed to create a HIO?  Please enter your response in lower case.

Explanation

If you got these four elements correct, but were told you are incorrect, it's due to the sequence of you list. See p #230 for the details on each of these elements.

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10. True or False: Six Sigma is the most popular fraternity at Harvard University?

Explanation

Six Sigma is a quality philosophy that was developed by engineers at Motorola during the 1980s. See p #229 for more information.

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11. Can a conflict resolution intervention only be conducted by internal staff?

Explanation

On p #231 it is stated that consultants that specialize in the conflict resolution process may conduct the intervention.

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12. True or False: The ultimate goal of a talent assessment process is to align the organization workforce with key business initiatives (KBIs).

Explanation

See p #234 for more detail on this topic.

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13. True or False: The Copyright Act of 1976 does not have any "work for hire" exceptions.

Explanation

The Act does have two work for hire exceptions. See p #218.

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14. True or False: Market research and product development are key components of a TQM system.

Explanation

See p #224 for more information about this statement.

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15. True or False: An "action strategy" in OD is known as an OD Intervention.

Explanation

See p #219 for a discussion.

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16. In his book, the Fifth Discipline, Peter Senge identified 5 disciplines that will enable organizations to, among other things, increase their ability to realize desired results.  Please name these five discipline.  Use only lower case, please.

Explanation

Note, if you correctly named these five items, but the computer marked your response incorrect, it is mostly likely due to the sequence of your list.

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17. Is there such a thing as a "reverse mentor"?

Explanation

See p #236 for information about the reverse mentor relationship.

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18. For change to "take"...  Please pick the best answer from the options below.

Explanation

Although the CEO speaking about the importance of the change, and a monetary reward may help a change effort, the best answer B.

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19. Is Total Quality Management (TQM) an example of a techno-structural OD intervention?

Explanation

See p # 224 for an explanation.

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20. True or False: Six Sigma initiated a higher level of quality by changing the measure of defects from a basis of "per thousand" to "per million". 

Explanation

See p #229 for more information.

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21. True or False: Original works are protected by copyright law for the life of the author plus 80 years.

Explanation

Original works of art are protected for the life of the author plus 70 years. See p #218. Note, the amount of protection is different for "works for hire".

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22. What are Kurt Lewin's three stages of change?

Explanation

See pp #220-221 for a description of Lewin's theory.

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23. True or False: In learning organizations experimenting is minimized due to the wide use of formal training programs.

Explanation

On the contrary, experimenting in one of the hallmarks of a learning organization. See p #224 for an explanation.

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24. True of False: The Pareto principal cites that 20% of the problems are caused by 80% of the reasons.

Explanation

It's the opposite; 80% of the problems are caused by 20% of the reasons. See p #225 for the discussion.

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25. An _________  __________ can also be used to retain valuable employees by keeping them interested and engaged.  Check the correct response from the options below.

Explanation

See p #234 for the discussion of this topic.

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26. There are at least 6 different methods organizations use to retain and institutionalize knowledge.  Which of the following is NOT one of these methods?

Explanation

Read the full discussion of all of the methods on pp #223-224.

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27. Identify the three types of US patents from the list below.

Explanation

The three types of US patents are design, plant, and utility. A design patent protects the unique appearance of a manufactured object. A plant patent is granted to individuals who have invented or discovered a new and distinct variety of plant. A utility patent is the most common type of patent and protects new and useful processes, machines, compositions of matter, or any new and useful improvement thereof. Animal and uniform are not types of US patents.

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28. Which of the following patents are limited to 14 years?

Explanation

Design patents are described on p #219.

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29. There are two common methods for designing jobs.  Check the correct two from the list of options below.

Explanation

See p#234 for details about these two important concepts.

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30. True or False: Deming was so popular in China they named their quality award the Deming Prize.

Explanation

It is Japan, not China, that named their quality award the Deming Prize. See p #225 for a discussion.

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31. HRD activities need to consider possible legal ramifications of the use of other's work.  Which of the following is enforced through civil litigation? Check all that apply.

Explanation

Civil rights issues arising from HRD activities are enforced by the EEOC. See p #218.

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32. Which of the following selection procedures can be used to help identify HiPos?  Check all that apply.

Explanation

See p #235 for a discussion of this topic.

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33. True or False: Emotional intelligence (EQ) seeks to improve group interactions and increase group effectiveness.

Explanation

EQ focuses at the individual level by heightening awareness of one's self and their reactions. See p #233 for more detail.

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34. True of False: Human process OD interventions are directed at the work-team level?

Explanation

Human process interventions are directed at individual level. See p# 231 for more information.

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35. The Cause and Effect Diagram, is also known as...?  Check all that apply.

Explanation

See pp #226-227 for an in-depth discussion of this diagram.

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36. In a quality team, there are...?  Check all that apply.

Explanation

See pp # 229-230 for a detailed discussion of the quality team structure.

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37. Which of the following is an exception to the owner/author copyright law?  Check all that apply.

Explanation

See p #218 for a detailed discussion of the Copyright Act.

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38. Which of the following are steps that organizations can take to ensure a successful change initiative?

Explanation

See the detailed discussion of this topic on pp #221-222.

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39. Management by Objectives (MBO) is build on the concepts of...?  Check all that apply.

Explanation

Although mutual respect may be an element of MBO, it is not cited in the discussion on pp 232-233.

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40. Organization development systematically examines an organization's...?  Check all that apply.

Explanation

See p # 219 for a definition.

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41. Of the following items, which of the following belong within the category of Human Resource Management (HRM) OD intervention?

Explanation

Please see p #233 for a list of sample HRM interventions. It is noted that HRM interventions focus at the individual level.

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42. True or False: Recent research into team-building programs indicate that the results of these efforts are long lasting.

Explanation

The information on p# 231 suggests that effects of team-building activities may not last for the long term.

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43. Philip Crosby focused on strategic planning, rather than management as a key factor in quality.  From the items below, check all that apply to his "four absolutes".

Explanation

Management was not a key factor identified by Crosby's theory. See p #228 for more information.

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44. What are some of the common human process OD interventions?  Check all that apply.

Explanation

The high-involvement organization is an example of a techno-structural OD intervention. Note, although human process interventions focus at the individual level, team-buiding is included. It must be considered to be an individual intervention as it does not focus on the whole organization. See p #224 for details.

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45. Which of the following patents are limited to 20 years?

Explanation

Utility and Plant patents are limited to 20 years. Design patents, on the other hand, are limited to 15 years. Utility patents protect new and useful processes, machines, compositions of matter, and improvements thereof. Plant patents protect new varieties of plants that are asexually reproduced. Both utility and plant patents are granted for a period of 20 years from the filing date.

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46. Thomas Cummings and Christopher Worley identified four categories of OD interventions.  Please fill them in below.  Please use all lower case in your response.

Explanation

Note, if you name the correct four, but the computer said you got it wrong, it was probably due to the order being different than how it was entered.

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47. High involvement organization (HIOs) are characterized by...?  Check all that apply.

Explanation

See p #230 for a detailed discussion.

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48. From the following names, please check all that have been identified as someone who has "significantly contributed" to the quality movement.

Explanation

See pp #225-229 for a detailed discussion of each of these contributors.

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Would you agree that "effective" organizations are those in which...
True or False: Individuals of protected classes must be provided with...
True or False: Knowledge Management (KM) generally encompasses...
What is an "essential function" of a TQM environment?  Looking...
HiPo stands for...?  Select the correct answer from the list of...
True or False: The Fair Use Doctrine will, in some cases, allow for...
The Six Sigma methodology is referred to as DMAIC.  Please tell...
A mentor relationship generally occurs when...?  Please select...
What are the four elements identified by Edward Lawler that are needed...
True or False: Six Sigma is the most popular fraternity at Harvard...
Can a conflict resolution intervention only be conducted by internal...
True or False: The ultimate goal of a talent assessment process is to...
True or False: The Copyright Act of 1976 does not have any "work for...
True or False: Market research and product development are key...
True or False: An "action strategy" in OD is known as an OD...
In his book, the Fifth Discipline, Peter Senge identified 5...
Is there such a thing as a "reverse mentor"?
For change to "take"...  Please pick the best answer from the...
Is Total Quality Management (TQM) an example of a techno-structural OD...
True or False: Six Sigma initiated a higher level of quality by...
True or False: Original works are protected by copyright law for the...
What are Kurt Lewin's three stages of change?
True or False: In learning organizations experimenting is minimized...
True of False: The Pareto principal cites that 20% of the problems are...
An _________  __________ can also be used to retain valuable...
There are at least 6 different methods organizations use to retain and...
Identify the three types of US patents from the list below.
Which of the following patents are limited to 14 years?
There are two common methods for designing jobs.  Check the...
True or False: Deming was so popular in China they named their quality...
HRD activities need to consider possible legal ramifications of the...
Which of the following selection procedures can be used to help...
True or False: Emotional intelligence (EQ) seeks to improve group...
True of False: Human process OD interventions are directed at the...
The Cause and Effect Diagram, is also known as...?  Check all...
In a quality team, there are...?  Check all that apply.
Which of the following is an exception to the owner/author copyright...
Which of the following are steps that organizations can take to ensure...
Management by Objectives (MBO) is build on the concepts of...? ...
Organization development systematically examines an organization's...?...
Of the following items, which of the following belong within the...
True or False: Recent research into team-building programs indicate...
Philip Crosby focused on strategic planning, rather than management as...
What are some of the common human process OD interventions? ...
Which of the following patents are limited to 20 years?
Thomas Cummings and Christopher Worley identified four categories of...
High involvement organization (HIOs) are characterized by...? ...
From the following names, please check all that have been identified...
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