PHR/SPHR - Partial Chapter 5 Quiz

48 Questions | Total Attempts: 177

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PHR/SPHR - Partial Chapter 5 Quiz - Quiz

This is a partial chapter 5 quiz from Anne Bogardus' book; PHR/SPHR Study Guide. This quiz was created for the group members of the HR Certification on-line study group. At some point, I will come back in and complete the entire chapter, but for now this quiz covers pp #215-236 of the Bogardus book.


Questions and Answers
  • 1. 
    Would you agree that "effective" organizations are those in which values and beliefs are shared at all levels in the organization?
    • A. 

      Yes

    • B. 

      No

  • 2. 
    True or False: Individuals of protected classes must be provided with equal opportunity to participate in workplace training and development programs.
    • A. 

      True

    • B. 

      False

  • 3. 
    HRD activities need to consider possible legal ramifications of the use of other's work.  Which of the following is enforced through civil litigation? Check all that apply.
    • A. 

      Civil Rights

    • B. 

      Copyright

    • C. 

      Patent

  • 4. 
    True or False: The Copyright Act of 1976 does not have any "work for hire" exceptions.
    • A. 

      True

    • B. 

      False

  • 5. 
    Which of the following is an exception to the owner/author copyright law?  Check all that apply.
    • A. 

      An author who creates the work as a part of his/her normal job duties

    • B. 

      A freelance artist who has been commissioned

    • C. 

      A photographer who takes a photograph in a federal park

  • 6. 
    True or False: Original works are protected by copyright law for the life of the author plus 80 years.
    • A. 

      True

    • B. 

      False

  • 7. 
    True or False: The Fair Use Doctrine will, in some cases, allow for the use of copyrighted material without its author's permission.
    • A. 

      True

    • B. 

      False

  • 8. 
    Identify the three types of US patents from the list below.
    • A. 

      Design

    • B. 

      Uniform

    • C. 

      Plant

    • D. 

      Animal

    • E. 

      Utility

  • 9. 
    Which of the following patents are limited to 14 years?
    • A. 

      Design

    • B. 

      Utility

    • C. 

      Plant

  • 10. 
    Which of the following patents are limited to 20 years?
    • A. 

      Design

    • B. 

      Utility

    • C. 

      Plant

  • 11. 
    Organization development systematically examines an organization's...?  Check all that apply.
    • A. 

      Technology

    • B. 

      Processes

    • C. 

      Structure

    • D. 

      Human Resources

  • 12. 
    True or False: An "action strategy" in OD is known as an OD Intervention.
    • A. 

      True

    • B. 

      False

  • 13. 
    Thomas Cummings and Christopher Worley identified four categories of OD interventions.  Please fill them in below.  Please use all lower case in your response.
  • 14. 
    For change to "take"...  Please pick the best answer from the options below.
    • A. 

      The CEO needs to tell everyone how important the change is for the organization

    • B. 

      People must embrace the change

    • C. 

      A large bonus needs to be paid for all those that accept the change

  • 15. 
    What are Kurt Lewin's three stages of change?
    • A. 

      Unfreezing

    • B. 

      Heating

    • C. 

      Moving

    • D. 

      Coasting

    • E. 

      Refreezing

  • 16. 
    Which of the following are steps that organizations can take to ensure a successful change initiative?
    • A. 

      Leaders must communicate repeatedly with employees well in advance of the change

    • B. 

      A plan must be developed that clearly articulates the goal of the change, and addresses implications

    • C. 

      Motivate direct supervisors to implement the change, so their reports will be more likely to accept the change.

    • D. 

      Recruit unofficial leaders in the organization to help influence others toward accepting the change

  • 17. 
    True or False: Knowledge Management (KM) generally encompasses activities related to the creation, retention and distribution of organizational knowledge.
    • A. 

      True

    • B. 

      False

  • 18. 
    There are at least 6 different methods organizations use to retain and institutionalize knowledge.  Which of the following is NOT one of these methods?
    • A. 

      Expert registers

    • B. 

      Postmortems

    • C. 

      Worst-practice standards

    • D. 

      Communities of practice

    • E. 

      Knowledge management systems

  • 19. 
    True or False: In learning organizations experimenting is minimized due to the wide use of formal training programs.
    • A. 

      True

    • B. 

      False

  • 20. 
    In his book, the Fifth Discipline, Peter Senge identified 5 disciplines that will enable organizations to, among other things, increase their ability to realize desired results.  Please name these five discipline.  Use only lower case, please.
  • 21. 
    Is Total Quality Management (TQM) an example of a techno-structural OD intervention?
    • A. 

      Yes

    • B. 

      No

  • 22. 
    True or False: Market research and product development are key components of a TQM system.
    • A. 

      True

    • B. 

      False

  • 23. 
    What is an "essential function" of a TQM environment?  Looking for one word, and please use lower case in your response.
  • 24. 
    From the following names, please check all that have been identified as someone who has "significantly contributed" to the quality movement.
    • A. 

      W. Edwards Deming

    • B. 

      Peter Senge

    • C. 

      Joseph M. Juran

    • D. 

      Dr. Kaoru Ishikawa

    • E. 

      Philip B. Crosby

  • 25. 
    True or False: Deming was so popular in China they named their quality award the Deming Prize.
    • A. 

      True

    • B. 

      False

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