HR Florida PHR/SPHR Certification Prep Class Final Exam

225 Questions | Total Attempts: 133

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IT Certification Quizzes & Trivia

While no one knows exactly what questions will be on the certification exam, this final exam provides a practice opportunity and serves as an additional study guide. Some questions may not have been covered in the class. Allow yourself four (4) hours to take the exam. You may take the exam multiple times.


Questions and Answers
  • 1. 
    The most basic activity of sound human resources practices is the ______.
    • A. 

      Job evaluation

    • B. 

      Job selection

    • C. 

      Job ranking

    • D. 

      Job analysis

  • 2. 
    International HR management practices focus heavily on:
    • A. 

      Selection, training and compensation

    • B. 

      Host country's laws and regulations

    • C. 

      Technical competence

    • D. 

      Willingness of families to accept an overseas assignment

  • 3. 
    Which statement is TRUE about an organization that does NOT report a compliance breach without delay?
    • A. 

      The ethics program is ineffective

    • B. 

      The ethics program is incomplete

    • C. 

      The company must prove periodic audits of risks

    • D. 

      The company does not have an ethics program

  • 4. 
     Development is different from training because:
    • A. 

      It emphasizes ethics rather than skills

    • B. 

      It focuses on less tangible aspects of performance, such as attitudes and values

    • C. 

      It is an independent, encapsulated activity

    • D. 

      It is solely a process of maturation

  • 5. 
    Which of the following statement is NOT a strategic role of HR Management?
    • A. 

      Planning

    • B. 

      Attainment of organizational objectives

    • C. 

      Viewing the strategic role of HR management in the same context as financial, technological, and other resources

    • D. 

      Implementing a new training program for managers

  • 6. 
    Under OWBPA, what length of time must an employer give to an employee to consider whether to sign a waiver of their rights under ADEA?
    • A. 

      At least 15 days

    • B. 

      At least 21 days

    • C. 

      At least 30 days

    • D. 

      At least 45 days

  • 7. 
    The NLRB can waive an election based on all EXCEPT:
    • A. 

      The authorization cards are clear and unambiguous

    • B. 

      A fair and impartial election is impossible based on employer’s conduct

    • C. 

      Employee’s signatures were obtained through threatening and coercing

    • D. 

      The majority of employees have signed union authorization cards

  • 8. 
    The four stages in the life cycles of a business are:
    • A. 

      Recruiting, hiring, promotion, evaluation

    • B. 

      Introduction, growth, maturity, decline

    • C. 

      Job analysis, job design, job description, job evaluation

    • D. 

      Planning, implementing, evaluating, revising

  • 9. 
    One hundred applicants were interviewed for 10 vacancies in a manufacturing plant.  Six out of 60 white males, one out of 20 African-American males and two out of 20 female applicants are hired.  The selection procedure resulted in:
    • A. 

      Adverse impact upon African-American males

    • B. 

      Adverse impact upon females

    • C. 

      Adverse impact upon both African-American males and females

    • D. 

      No adverse impact

  • 10. 
    The job characteristics model includes:
    • A. 

      Implementation, attitude surveys, responses, feedback

    • B. 

      Motivation factors and incentives

    • C. 

      Skill variety, task identity, task significance, autonomy, feedback

    • D. 

      Job analysis, task significance, feedback

  • 11. 
    Decentralization is recommended for organizations where:
    • A. 

      The operating units’ staff performs organizational tasks completely

    • B. 

      There is a need for corporate level economy of scale and uniform policy

    • C. 

      There is a need for contract negotiations with external agents

    • D. 

      Decision making is complex

  • 12. 
    Which type of organizational structure would be most effective for maintaining centralized authority and accountability of specialized departments?
    • A. 

      Line and staff

    • B. 

      Functional

    • C. 

      Divisional

    • D. 

      Matrix

  • 13. 
    A useful way to measure organizational HR productivity is by unit labor cost, defined as the ______.  
    • A. 

      Average cost of workers divided by their average levels of output

    • B. 

      Average cost of output divided by the total cost of labor

    • C. 

      Total cost of labor divided by the total levels of output

    • D. 

      Total cost of output divided by the average cost of labor

  • 14. 
    Which of the following methods is NOT a mathematical method for forecasting HR demand?
    • A. 

      Simulation models

    • B. 

      Productivity ratios

    • C. 

      Estimates

    • D. 

      Statistical regression analysis

  • 15. 
    Which one of Hoffstede’s cultural dimensions describes how cultures seek to deal with the fact that the future is not perfectly predictable? It is more significant in ____ than _____.  
    • A. 

      Individualism/collectivism; United States, China

    • B. 

      Power distance; China, United States

    • C. 

      Masculinity/femininity; India, United States

    • D. 

      Uncertainty avoidance; Russia, United States

  • 16. 
    A unique capability in the organization that creates high value and that differentiates the organization from its competition:
    • A. 

      SWOT

    • B. 

      Organizational culture

    • C. 

      Core competency

    • D. 

      Differentiation

  • 17. 
    A technology firm is experiencing high turnover among its systems programmers.  Top management is not concerned. HR is aware of internal complaints concerning pay equity.  Female employees have asked if pay is equal among males and females.  Several key employees have been lost to competitors.  A formal job evaluation program is going to be implemented.  What would be the best pay program in this situation?
    • A. 

      Seniority Based

    • B. 

      Knowledge Based

    • C. 

      Step Increase

    • D. 

      Out-put based

  • 18. 
    Development of a business strategy includes:
    • A. 

      Mission Statement

    • B. 

      Internal scan

    • C. 

      Environmental scan

    • D. 

      External and Internal scan

  • 19. 
    In the strategic HR planning process, which of the following should be completed first?
    • A. 

      Define the organizational mission

    • B. 

      Scan the environment

    • C. 

      Forecast internal HR supply and demand

    • D. 

      Complete a human resource inventory

  • 20. 
    A non-exempt worker in a manufacturing facility works 38 hours in the first week of the pay period, 42 hours in the next.  The company pays its employees every 2 weeks.  How should the overtime issue be handled?
    • A. 

      Average the hours to 40 hours – no O/T due

    • B. 

      Pay five hours O/T in week two

    • C. 

      Pay two hours O/T in week two

    • D. 

      Offer comp time the following week

  • 21. 
    According to Stephen Covey’s two principal components of leadership, leaders  _____.
    • A. 

      Challenge people to test their limits and expand the range of their skills beyond their routine jobs.

    • B. 

      Provide vision and direction, values and purposes; and inspire and motivate people to work together.

    • C. 

      Intervene only if standards are not met and then give personal attention.

    • D. 

      Contract exchange of reward for effort and recognize accomplishments that exceed expectations.

  • 22. 
    Which of the following actions would most likely be considered to be a discriminatory act?
    • A. 

      Refusing to hire a female in a private for profit business with eight male employees.

    • B. 

      A seniority based pay system.

    • C. 

      Requiring disabled employees to perform the essential functions of their job.

    • D. 

      Replacing a 60-year old employee with a 42-year old employee.

  • 23. 
    In a unionized organization which group of employees is more likely to have their own bargaining unit?
    • A. 

      Security Guards

    • B. 

      Janitors

    • C. 

      Electricians and other skilled employees

    • D. 

      Unskilled laborers

  • 24. 
    HR staff and line management are collaborating on the design and development of a cross‑functional team building training. Which of the following responsibilities is most appropriate for HR staff to assume?  
    • A. 

      Provide experiences to describe performance problems.

    • B. 

      Schedule training around workloads.

    • C. 

      Establish an evaluation mechanism and expedite measurement.

    • D. 

      Determine which employees should participate in training.

  • 25. 
    Which of the following exemplifies Hersey-Blanchard’s situational leadership theory?
    • A. 

      A leader’s style must change over time as individuals develop and require a different type of direction and leadership.

    • B. 

      Leaders don’t necessarily need personal relationships with mentors to learn from them.

    • C. 

      Leaders need to be charismatic because employees dislike rigid controls and inherently want to accomplish something.

    • D. 

      A team leader is one equally concerned with people and production to the maximum degree.

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