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1. Twitter was originally conceived as an SMS messaging tool. Because the typical cell phone only shows a certain number of characters on the first page of a message, Twitter posts, or "Tweets", are limited to that number of characters. What is that number?

Explanation

It's 140. Even though Twitter has evolved well beyond SMS for cell phones, the character limit is still in place. Because of this limitation, URL's are often too long to Tweet. Fortunately, url shorteners such as ow.ly and bit.ly help shorten URL's.

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2. Bit.ly is a url shortener.  Instead of tweeting, for example, a long url such as "https://institute.onlinemarketingconnect.com/content-marketing-syllabus", you'll tweet a much shorter "bit.lya1b2c3."  Aside from shortening the url itself, what is an added marketing benefit of using bit.ly?

Explanation

It’s trackable, and thus measurable. Bit.ly tells you exactly how many people have visited that page AND exactly how many people did so through the bit.ly link. It’s a tool worth knowing.

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3. Once a prospect is filling out a form on your website, there is no harm in asking that user to fill in as much information as you can possibly get. 

Explanation

The more information they have to give, the likelier it is for them to abandon. When asking a prospect to fill out a form, ask as LITTLE as you possibly can (name/company/email/job title/phone) to qualify them. Progressive profiling is gathering data from your prospects a little bit at a time to progressively gain a complete profile of your prospect. As opposed to asking your prospects to fill out long data forms, just ask them for the basics the first time they visit. Then, when they return to your website, ask for a little bit more information. As your prospects progress through the buying cycle, you learn progressively more about them. This lessens the resistance people often have to filling out lots of information at a time.

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4. Web Analytics is defined as the study of optimizing the effectiveness of websites through the transformation of web related data into _______________.

Explanation

Actionable knowledge. It’s not enough to simply produce the data, but you need to analyze the data, be vocal in meetings, publicize the data within your company and champion the power of web analytics to effect change. Web Analytics isn’t just about measuring, but about reporting and recommending.

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5. Email marketing is the gateway to social media marketing. Which of the following is the most effective way to use your email marketing to drive traffic to your social media?

Explanation

Using your content in an email to tell part of your story in one channel (email) and then the rest of the story in another channel (social media) is the best way. Multi-channel marketing is key.

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6. Here's the scenario.  Your goal is for readers of your enewsletter to visit a specific landing page and download your white paper.  How do you most accurately measure that goal?

Explanation

This goal measurement is the most popular measurement used in Google Analytics. Set your own goals and measure them easily with Google Analytics.

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7. You decide to have your employees blog as part of your content marketing strategy.  Before they do, however, it is important that they undergo social media training.  What should they learn about in that training?

Explanation

As part of social media training, employees should learn all of the above. It is crucial that employees undergo thorough training before they start speaking on behalf of the company. Otherwise, at best, you likely won’t be maximizing your benefits from such blogging. At worst, you could face HR or legal issues.

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8. What is SaaS?

Explanation

SaaS stands for Software as a Service, essentially software deployed over the internet. There is no hardware to install and no physical storage to consider. This is important because all marketing automation is SaaS.

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9. Between 2007 - 2011, what was the fastest growing social network in terms of users?

Explanation

Facebook's explosive growth helped it reach over half a billion users in 2010.

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10. The same answer fits in each blank.  You should not begin social media marketing until you have a ________________ strategy. One of the biggest roadblocks to maximizing your marketing automation platform is not enough __________. In formulating your online marketing strategy, a ___________ marketing plan is a must so you should budget for it up front.

Explanation

Content is king in online marketing. Focusing on your content benefits your email marketing, website usability, SEO, social media, and your entire online marketing strategy.

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11. Where typical analytics programs such as Google Analytics give you ____________ data, marketing automation systems can provide you with __________ data about the visitors to your website.

Explanation

The difference is aggregate vs individual. Google Analytics can provide actionable and exact data regarding your websites visitors, but marketing automation gives you individual, real time data. To use that data, you’ll want to develop a competency for analyzing digital body language.

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12. Mobile marketing campaigns are generally ______________ traditional online marketing.

Explanation

Mobile marketing is more than twice as effective as regular online marketing in several areas.

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13. What is the process of changing old 404 pages that have link connectivity to 301 redirect pages called?

Explanation

This allows the link metrics and Page Rank that those links carry to be redirected to a relevant page within the site rather than a 404 page where it is no longer counted.

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14. Lead Scoring is the process of assigning numerical scores to your leads for purposes of ranking and qualification. When using marketing automation, the lead score is derived by combining demographic data (e.g. job title, company size, etc..) with ______________________.

Explanation

Scoring online behavior by reading digital body language is the other component of the lead score. How many pages did they go to? What pages did they go to? Demographic data can tell you that they’re qualified, but online behavior can tell you that they’re a HOT lead.

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15. One reason to keep testing different ad copy and different landing pages is to increase your ____________, the measurement which determines the ad's relevance to the search.  

Explanation

In the long term, the higher the quality score, the less you'll have to pay per click.

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16. PDFs should contain all of the following to assist in Optimization EXCEPT:

Explanation

The opposite is true. Dashes are seen as spaces and preserve keyword value.

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17. ______________ is, by far, the #1 most use media channel on mobile devices. 

Explanation

Worldwide, over 6 trillion text messages were sent in 2010. Text messaging is still the #1 mobile channel for marketers.

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18. These types of keywords are worth targeting for several reasons. There is less competition for them. They're generally cheaper. It's easier to achieve a high ranking with them. And they're higher converting because they're more specific. What are they called? 

Explanation

Long tail keywords, specific niche keywords, (as opposed to short tail keywords which are broad, general category keywords with high search volume) are worth developing and targeting for exactly these reasons.

Submit
19. When using Google Analytics to measure traffic to your website from your social media efforts, you'll want to custom segment your data so you can easily compare different campaigns. This is best accomplished by __________________

Explanation

The best way to segment your data within Google Analytics is by tagging the links using UTM parameters. You define the parameters (e.g. utm_source=twitter OR utm_campaign=freeshipping) and Google Analytics segments the reports accordingly. It may look complicated, but it's simple and crucial.

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20. The name of the organization dedicated to promoting a global understanding of web analytics is _______________________

Explanation

It’s the WAA, and it’s one of your best resources for information related to web analytics.

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21. The term "Bounce Rate" is universally understood to mean the percentage of emails that fail to get delivered.

Explanation

False. Email marketers measure “bounces”, the number or percentage of emails that get bounced back to you, the sender, as a result of invalid email addresses. While that could be what a marketer means when she says “bounce rate”, the term is more commonly used in website analytics to demonstrate the percentage of visitors who visit exactly one page of your website and then “bounce” to another site.

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22. The number one measure ISPs use to determine whether to deliver your E-mail or block it is:

Explanation

A reputation score is produced from an algorithm derived from dozens of factors and spam-filtering tools.

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23. 1 in 3 mobile searches have __________ intent.

Explanation

1 in 3 mobile searches have local intent. Hyperlocal marketing is a highly significant mobile marketing opportunity.

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24. Your web analytics program is returning results that don't seem to jibe with what you already know about your visitors' behavior. The first item you check is one of the most common reasons for web analytics program inaccuracies. What is that item?

Explanation

Incomplete or improperly implemented page tags are the reasons for many common analytics program inaccuracies. Page tagging is a technical task, but even the most junior online marketer needs to understand its basic functions and capabilities.

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25. Which of the following is NOT true about cookies, the mechanism that allows the web server to both distinguish users from one another and track page views within and across visits?

Explanation

Cookies are not program code, but data. It’s the page tag that is the code that must be attached to every page of your site.

Submit
26. What is the main measurement challenge to segmentation?

Explanation

The main measurement challenge to segmentation is technical. Advanced tagging and advanced reporting are required in order to accurately segment your data. Segmentation does not require expensive analytics tools. Finally, although defining when a visitor is a segment is an inexact science it requires analysis and decision-making, not technical skill necessarily, so it’s not the main challenge.

Submit
27. One method of collecting data, the industry standard, is page tagging. You'll add page tags to every page from which you'd like to collect data. Which of the following is a disadvantage to page tagging?

Explanation

Page tagging requires that users have cookies and Javascript enabled, and that’s a disadvantage. None of the other answers are true for this method – it limits the useless data collected, it does track the forward and back buttons. The caching issues found in the log file method of data collection are not present when viewing page tags.

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28. How many test subjects are recommended to catch 80-85% of Usability Problems in a simple, focused test of a relatively simple website?

Explanation

For larger, more complex sites, where users can take different paths through the interface, a larger set of participants is recommended.

Submit
29. What open rate (percentage of recipients who open the email) is accurate to use as your baseline expectation for your enewsletters (assume that receipients have opted to receive the enewsletter)?

Explanation

If 20% of your list is not opening your enewsletter, then you may have a bad list or you may have the wrong content.

Submit
30. As related to sending emails as part of an email campaign, which of the following is the LEAST important to measure or understand?

Explanation

“Open rate” is the least important. “Click through” is far more important.

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Twitter was originally conceived as an SMS messaging tool. Because the...
Bit.ly is a url shortener.  Instead of tweeting, for example, a...
Once a prospect is filling out a form on your website, there is no...
Web Analytics is defined as the study of optimizing the effectiveness...
Email marketing is the gateway to social media marketing. Which...
Here's the scenario.  Your goal is for readers of your...
You decide to have your employees blog as part of your content...
What is SaaS?
Between 2007 - 2011, what was the fastest growing social network in...
The same answer fits in each blank.  You should not begin social...
Where typical analytics programs such as Google Analytics give you...
Mobile marketing campaigns are generally ______________ traditional...
What is the process of changing old 404 pages that have link...
Lead Scoring is the process of assigning numerical scores to your...
One reason to keep testing different ad copy and different landing...
PDFs should contain all of the following to assist in Optimization...
______________ is, by far, the #1 most use media channel on mobile...
These types of keywords are worth targeting for several reasons. There...
When using Google Analytics to measure traffic to your website from...
The name of the organization dedicated to promoting a global...
The term "Bounce Rate" is universally understood to mean the...
The number one measure ISPs use to determine whether to deliver your...
1 in 3 mobile searches have __________ intent.
Your web analytics program is returning results that don't seem to...
Which of the following is NOT true about cookies, the mechanism that...
What is the main measurement challenge to segmentation?
One method of collecting data, the industry standard, is page...
How many test subjects are recommended to catch 80-85% of Usability...
What open rate (percentage of recipients who open the email) is...
As related to sending emails as part of an email campaign, which of...
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