Traemand Sales Training Final Quiz
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This quiz covers the entire Sales Training.
- 1.I should be converting _______ out of every 10 IKP appointments into installations.
- 2.The most effective selling techniques are usually manipulative.
- A.
True
- B.
False
- 3.Which of the following will most effectively increase your conversion rate?
- A.
Showing the customer multiple plan options
- B.
Communicating value
- C.
Offering discounts or specials
- D.
Telling customers we are the only ones who will install their IKEA cabinets correctly
- 4.Most people make the decision to buy because of price.
- A.
True
- B.
False
- 5.Which of the following is NOT one of Traemand's 7 Value Statements?
- A.
Utilizing our services provides peace of mind.
- B.
We're market price aligned.
- C.
You can reach us when you need us.
- D.
Traemand is the cheapest option.
- E.
It's easy to do business with Traemand.
- 6.What is the purpose of writing a Mission Statement? Check all that apply.
- A.
To put it on your business card
- B.
To provide focus and direction
- C.
To articulate your core values
- D.
To challenge your competition
- E.
To provide framework and purpose
- F.
To define your service and commitment to others
- 7.Mission Statements should answer which of the following questions? Check all that apply.
- A.
What do you do?
- B.
Where do you do it?
- C.
Who you do it for?
- D.
How much do you charge?
- E.
How do you do it?
- F.
What value(s) you bring?
- G.
How did you get started?
- 8.If your customer has a price objection, they are telling you that you haven't communicated sufficient value.
- A.
True
- B.
False
- 9.The most important part of an IKP is
- A.
Generating a great plan
- B.
Finishing in 4 hours
- C.
Getting an installation contract
- D.
Uploading the documents to MKWS
- 10.Questions that help uncover customers' true buying motives can usually be answered with a yes or no.
- A.
True
- B.
False
- 11.Which of the following are techniques to help build rapport? Check all that apply.
- A.
Mirroring
- B.
Lively debate
- C.
Repeating information back
- D.
Finding common interests or values
- E.
Being in agreement
- F.
Sending an email
- 12.Effective selling is
- A.
Largely invisible
- B.
Done with advertising campaigns
- C.
Typically aggressive
- D.
Done with subliminal messages
- 13.Wearing your IKEA name badge is optional.
- A.
True
- B.
False
- 14.The IKP begins
- A.
When you arrive at your customer's home.
- B.
When you start the interview process.
- C.
When the appointment appears on your calendar.
- D.
When you have completed the plans.
- 15.Qualities of a great salesperson include (check all that apply):
- A.
Authenticity
- B.
The ability to ask deep and probing questions
- C.
The ability to be manipulative
- D.
The use of aggressive sales tactics
- E.
Great listening skills
- F.
A desire to help others
- G.
A highly competitive nature
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