QA Day 7 Quiz

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  • 1/46 Questions

    For Manpower accounts, when a drug test status returns as “Expired”:

    • Send an e-mail to Scheduling for clarification
    • Change the status to No Show and correct the grading
    • Change the status to Cancelled and correct the grading
    • Complete the case as-is. Expired status is acceptable for Manpower accounts
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Information Quizzes & Trivia
About This Quiz

QA Day 7 Quiz assesses knowledge on handling Manpower accounts, MVR license status, FCRA regulations, workplace communication, and background check procedures. It is crucial for HR compliance and employee training.

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  • 2. 

    Every MVR should have a license status?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Every MVR (Motor Vehicle Record) should have a license status because the license status indicates whether a person's driver's license is valid, suspended, revoked, or expired. This information is important for determining if a person is legally allowed to drive and can impact their eligibility for certain activities, such as obtaining auto insurance or employment that requires driving. Without a license status, it would be difficult to assess a person's driving privileges and make informed decisions based on that information.

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  • 3. 

    The FCRA does not regulate how General Information Services may perform background checks on job applicants and/or current employees.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The FCRA (Fair Credit Reporting Act) actually does regulate how General Information Services may perform background checks on job applicants and/or current employees. The FCRA sets guidelines and requirements for how background checks should be conducted, including obtaining consent from the individual, providing them with a copy of the report, and allowing them to dispute any inaccuracies. Therefore, the correct answer is False.

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  • 4. 

    If for some reason you have to be late to work, you should notify:

    • Your supervisor

    • Another team member

    • GIS front desk

    • The police

    Correct Answer
    A. Your supervisor
    Explanation
    If for some reason you have to be late to work, it is important to notify your supervisor. Your supervisor is responsible for managing your work schedule and ensuring that tasks are completed on time. By notifying your supervisor, they can make necessary adjustments to the work schedule and inform other team members if needed. Additionally, your supervisor can provide guidance or assistance in case there are any urgent tasks that need to be addressed. Notifying your supervisor shows professionalism and responsibility towards your work commitments.

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  • 5. 

    QA should always compare the information in the report to the provided paperwork, such as the application

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the correct answer is that QA, which stands for Quality Assurance, is responsible for ensuring that the information in the report aligns with the provided paperwork, such as the application. This is important to maintain accuracy and consistency in the documentation process. By comparing the report to the paperwork, QA can identify any discrepancies or errors and take necessary actions to rectify them. Therefore, it is true that QA should always compare the information in the report to the provided paperwork.

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  • 6. 

    Which tool is used to identify the correct federal search to order?

    • Case Management

    • Division of Labor

    • County Lookup

    • Watson

    Correct Answer
    A. County Lookup
    Explanation
    The County Lookup tool is used to identify the correct federal search to order. This tool allows users to search for specific counties and provides information on federal searches that are required for that particular county. It helps in determining the correct federal search to order based on the location of the county.

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  • 7. 

    Mistakes while QA’ing a case are acceptable as long as I QA the required baseline or more

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that making mistakes while QA'ing a case is acceptable as long as the required baseline or more is QA'd. However, the correct answer is False, indicating that mistakes are not acceptable even if the required baseline is met. This implies that a high level of accuracy and attention to detail is expected during the QA process, and any mistakes should be avoided.

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  • 8. 

    When no drug test status is returned you should change the status to "No Show":

    • If the account is Manpower

    • If the drug testing partner is eScreen

    • If the drug testing partner is not eScreen

    • You should always change the status to No Show

    • You should never change the status to No Show

    Correct Answer
    A. If the drug testing partner is not eScreen
    Explanation
    If the drug testing partner is not eScreen, it is recommended to change the status to "No Show." This implies that if the drug test status is not returned and the drug testing partner is not eScreen, it is appropriate to assume that the individual did not show up for the drug test.

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  • 9. 

    Which of the following does the FCRA apply to?

    • Furnishers of information

    • End-users and consumers

    • Resellers

    • Consumer Reporting Agencies

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The FCRA (Fair Credit Reporting Act) applies to all of the above mentioned entities, including furnishers of information, end-users and consumers, resellers, and consumer reporting agencies. The FCRA is a federal law that regulates the collection, use, and dissemination of consumer credit information. It sets guidelines for how these entities can handle and report consumer credit information, ensuring accuracy, privacy, and fairness in the credit reporting system.

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  • 10. 

    All provided and developed names should be researched in a civil litigation search

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is suggesting that all provided and developed names should be researched in a civil litigation search. This means that before finalizing a name for a company, product, or any other entity, it is important to conduct a search to ensure that the name is not involved in any ongoing civil litigation cases. This is necessary to avoid potential legal issues and conflicts in the future. Therefore, the answer "True" indicates that researching names in a civil litigation search is indeed essential.

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  • 11. 

    According to the FCRA, what is the main difference between “Consumer Reports” and “Investigative Consumer Reports”?

    • Consumer Reports contain only credit information and Investigative Reports contain opinions

    • Consumer Reports contain both factual and subjective information and Investigative Consumer Reports contain only subjective information

    • Consumer Reports contain subjective information and Investigative Consumer Reports contain employment verifications

    • Option 4

    Correct Answer
    A. Consumer Reports contain only credit information and Investigative Reports contain opinions
    Explanation
    Consumer Reports contain both factual and subjective information, while Investigative Consumer Reports contain only subjective information.

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  • 12. 

    If you need to leave your computer for an extended period of time such as a break or lunch you should:

    • Leave everything up, you’ll be back soon

    • Turn off your monitors

    • Turn over all documents and lock you workstation

    • Put up your out of office sign

    Correct Answer
    A. Turn over all documents and lock you workstation
    Explanation
    When leaving the computer for an extended period of time, it is important to ensure the security and privacy of the information on the workstation. Turning over all documents helps to prevent unauthorized access or viewing of sensitive information. Locking the workstation adds an extra layer of security by requiring a password or authentication to access the computer. This helps to protect against unauthorized use or tampering with the system.

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  • 13. 

    Comments in all sections of the background report have to comply with GIS General Standards?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement suggests that all comments in all sections of the background report must comply with GIS General Standards. This implies that any comments made in the report need to adhere to the established standards for GIS, ensuring consistency and accuracy in the information presented. Therefore, the correct answer is "True."

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  • 14. 

    What is generally considered acceptable documentation to verify high school graduation?

    • Tassel and Gown receipt

    • Last semester report card

    • Copy of diploma

    • Graduation pictures

    Correct Answer
    A. Copy of diploma
    Explanation
    A copy of a diploma is generally considered acceptable documentation to verify high school graduation. This is because a diploma is an official certificate awarded to a student upon successfully completing their high school education. It serves as proof that the individual has met all the necessary requirements and has officially graduated from high school. Therefore, a copy of the diploma can be used as evidence to verify high school graduation.

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  • 15. 

    My supervisor, at any time, can pull my email activity if is believed to be non work related.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    In this statement, it is mentioned that the supervisor has the authority to access the email activity of the individual if they believe it is not related to work. This implies that the supervisor has the right to monitor the email usage for non-work purposes. Therefore, the correct answer is True, indicating that the supervisor can indeed pull the email activity in such cases.

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  • 16. 

    It is okay to call or text my friends as much as I want during work hours as long as I use my personal cell phone.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    It is not okay to call or text friends as much as one wants during work hours, even if using a personal cell phone. Work hours are typically meant for focusing on work-related tasks and being productive. Constantly engaging in personal calls or texts can be a distraction and hinder productivity. It is important to maintain professionalism and prioritize work responsibilities during work hours.

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  • 17. 

    What does FCRA stand for?

    • Fred Can Run Allday

    • Fair Credit Reporting Act

    • Federal Consumer Reporting Act

    • Federal Credit Reporting Act

    Correct Answer
    A. Fair Credit Reporting Act
    Explanation
    The correct answer is "Fair Credit Reporting Act." The FCRA is a federal law that regulates the collection, dissemination, and use of consumer credit information. It aims to ensure accuracy, fairness, and privacy of the information in credit reports. The law also gives consumers the right to access their credit reports, dispute inaccurate information, and protect their personal information from unauthorized access.

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  • 18. 

    The Student Clearing House which provides education information such as degrees earned and dates attended certain colleges is an example of which of the following?

    • Reseller

    • Consumer Reporting Agency

    • Furnisher of Information

    • End User

    Correct Answer
    A. Furnisher of Information
    Explanation
    The Student Clearing House is considered a "Furnisher of Information" because it provides education-related data, such as degrees earned and dates attended, to other entities. This term is often used in the context of credit reporting, where information furnishers supply data to consumer reporting agencies. In this case, the Student Clearing House acts as a provider of educational information to colleges, universities, and other organizations that require this data for various purposes.

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  • 19. 

    The FCRA is designed to regulate the use of consumer report information and other background information received about individuals from consumer reporting agencies.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because the FCRA (Fair Credit Reporting Act) does indeed regulate the use of consumer report information and other background information obtained from consumer reporting agencies. This act ensures that individuals' personal information is protected and that it is used responsibly by businesses and other entities. The FCRA sets guidelines for how consumer reports can be accessed, shared, and used, and also gives individuals certain rights to access and correct their own information. Overall, the FCRA plays a crucial role in safeguarding consumer privacy and promoting fair practices in the use of consumer information.

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  • 20. 

    If a "Raw Hit" is located in a Kwikscreen search, the corresponding county or statewide history search should be conducted to verify the hit.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    If a "Raw Hit" is found in a Kwikscreen search, it is recommended to conduct a county or statewide history search to confirm the hit. This means that simply finding a hit in the Kwikscreen search is not enough to establish its accuracy or validity. Therefore, conducting a further search in the corresponding county or statewide history is necessary to verify the hit.

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  • 21. 

    If you have a question, who should you ask for clarifications? Check all that apply.

    • QA Team Members

    • QA Team Lead

    • QA Supervisor

    • Account Manager

    • Enter a Cherwell ticket

    Correct Answer(s)
    A. QA Team Members
    A. QA Team Lead
    A. QA Supervisor
    Explanation
    You should ask for clarifications from QA Team Members, QA Team Lead, and QA Supervisor. These individuals are part of the QA team and are responsible for ensuring the quality of the product or service. They have the knowledge and expertise to provide the necessary clarifications and address any questions or concerns you may have. The Account Manager may not have the technical knowledge to answer your specific questions, and entering a Cherwell ticket is more appropriate for reporting issues or requesting assistance rather than seeking clarifications.

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  • 22. 

    Jail and probation time should be added to the deposition date to determine whether a record is in scop.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The given statement is false. Jail and probation time should not be added to the deposition date to determine whether a record is in scope. The deposition date is the relevant date for determining the scope of a record, and any jail or probation time should not be included in this calculation.

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  • 23. 

    It is acceptable to display driving history information in the background report that does not belong to the subject of the report.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The driving history information in a background report should only pertain to the subject of the report. Including information that does not belong to the subject would be inaccurate and potentially misleading. Therefore, it is not acceptable to display driving history information in the background report that does not belong to the subject.

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  • 24. 

    The FCRA puts in place procedures to guarantee that companies like GIS ensure that background check report information is as accurate as possible.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The FCRA, which stands for Fair Credit Reporting Act, establishes guidelines for companies like GIS (Global Information Services) to ensure that the information provided in background check reports is accurate. This means that GIS and similar companies must follow specific procedures to verify the accuracy of the information they collect and report. Therefore, the statement is true.

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  • 25. 

    I can have as many absences as I choose as long as I use my ATO.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Using ATO (Annual Time Off) does not give someone the freedom to have as many absences as they choose. ATO is typically a set amount of time off that an employee is granted by their employer, and it usually has limitations and guidelines. While an employee may have some flexibility in how they use their ATO, there are typically restrictions and requirements in place, such as needing to request time off in advance or having a maximum number of days allowed for ATO. Therefore, the statement that one can have as many absences as they choose as long as they use their ATO is false.

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  • 26. 

    According to the FCRA, a background report that includes information based on personal reference interview is an example of a:

    • Consumer Report

    • Investigative Consumer Report

    • Credit Report

    • Consumer Verification Report

    Correct Answer
    A. Investigative Consumer Report
    Explanation
    According to the Fair Credit Reporting Act (FCRA), an investigative consumer report is a background report that includes information based on personal reference interviews. This type of report goes beyond the typical consumer report and involves gathering additional information through interviews with personal references or acquaintances of the consumer. It is used for evaluating a consumer's character, general reputation, personal characteristics, and mode of living. Therefore, the correct answer for this question is "Investigative Consumer Report."

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  • 27. 

    When you send a drug test case to Scheduling for clarification and receive a response you should...

    • Assume they have sufficiently corrected the case and forget about it

    • Send the case back to QA and complete it without looking at it

    • Check the case to see it corrections have been made and the case can be sent back to QA

    • Forward the e-mail to your team lead to handle

    Correct Answer
    A. Check the case to see it corrections have been made and the case can be sent back to QA
    Explanation
    After receiving a response from Scheduling, it is important to check the case to ensure that the necessary corrections have been made. This step is crucial to verify that the case is now ready to be sent back to QA for further processing. Simply assuming that the case has been sufficiently corrected without checking it can lead to potential errors or misunderstandings. Therefore, it is necessary to review the corrections made before proceeding with sending the case back to QA.

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  • 28. 

    Documents that contain someone else information such as a case, screen shot, or application should be destroyed by

    • Throwing in my trash can

    • Placing in the shred bin

    • Piling in the middle of the floor and lighting a match to it

    • Option 4

    Correct Answer
    A. Placing in the shred bin
    Explanation
    Placing in the shred bin is the correct answer because documents that contain someone else's information should be properly disposed of to protect their privacy and prevent identity theft. Throwing them in the trash can or piling them on the floor and lighting a match to them can lead to unauthorized access to personal information. Using a shred bin ensures that the documents are securely destroyed and reduces the risk of sensitive information falling into the wrong hands.

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  • 29. 

    When a drug test status indicates “Expired” you should

    • Always send an e-mail to Scheduling for clarification

    • Only ask for clarification if the account is Manpower

    • Only ask for clarification if the account is not Manpower and the drug test is complete

    • Only ask for clarification if the drug test is awaiting supplements

    Correct Answer
    A. Only ask for clarification if the account is not Manpower and the drug test is complete
    Explanation
    If the drug test status indicates "Expired," you should only ask for clarification if the account is not Manpower and the drug test is complete. This means that if the account is Manpower, you should not ask for clarification, regardless of the drug test status. However, if the account is not Manpower and the drug test is complete, it is necessary to seek clarification.

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  • 30. 

    What is the standard difference between provided and verified dates that is considered a “discrepancy”?

    • 30 days

    • 60 days

    • 90 days

    • Option 4

    Correct Answer
    A. 90 days
    Explanation
    A discrepancy is considered when there is a standard difference of 90 days between the provided and verified dates.

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  • 31. 

    When you send a drug test case to Scheduling for clarification and do not receive a response you should:

    • Assume they are still working on the case and forget about it

    • Check the case to see if corrections have been made and the case can be sent back to QA

    • Send a follow-up e-mail to Scheduling after a reasonable period of time has passed

    • Enter a Cherwell ticket to see if IT can fix the problem

    Correct Answer
    A. Send a follow-up e-mail to Scheduling after a reasonable period of time has passed
    Explanation
    If you do not receive a response from Scheduling after sending a drug test case for clarification, it is important to send a follow-up email after a reasonable period of time has passed. This is necessary to ensure that the case is not forgotten and to prompt Scheduling to provide the necessary clarification. Assuming they are still working on the case without any confirmation may lead to delays and miscommunication. Checking the case for corrections and sending a Cherwell ticket to IT are not appropriate actions in this situation.

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  • 32. 

    Adjudication Withheld is an example of:

    • A conviction

    • A diversion

    • A dismissed case

    • A pending case

    Correct Answer
    A. A diversion
    Explanation
    Adjudication Withheld is an example of a diversion. Diversion refers to a program or alternative to traditional criminal prosecution, where offenders are given the opportunity to complete certain requirements, such as community service or counseling, instead of going through the court process. Adjudication withheld means that a formal judgment of guilt is not entered, allowing the individual to avoid a conviction if they successfully complete the diversion program. Therefore, adjudication withheld falls under the category of diversion rather than a conviction, dismissed case, or pending case.

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  • 33. 

    A cap on the number of criminal searched ordered is determined by?

    • The number of locations ordered

    • The number of locations X names ordered

    • The number of names ordered

    • Option 4

    Correct Answer
    A. The number of locations X names ordered
    Explanation
    The correct answer is "The number of locations X names ordered." This means that the cap on the number of criminal searches that can be ordered is determined by multiplying the number of locations by the number of names ordered. For example, if there are 5 locations and 10 names ordered, the maximum number of criminal searches that can be ordered would be 50 (5 locations X 10 names).

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  • 34. 

    Which state listed below is not a restricted state?

    • California

    • Nevada

    • Florida

    • D. New York

    Correct Answer
    A. Florida
    Explanation
    Florida is not a restricted state because it does not have any specific restrictions or limitations mentioned in the question. The other states listed, California, Nevada, and New York, may have certain restrictions in place, but Florida is not included in that category.

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  • 35. 

    If an applicant resides in a restricted state records may only be reported if they occurred within the past ________ years?

    • 5

    • 7

    • 10

    • 15

    Correct Answer
    A. 7
    Explanation
    If an applicant resides in a restricted state, records may only be reported if they occurred within the past 7 years. This implies that any records older than 7 years may not be considered or reported for the applicant.

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  • 36. 

    I can email as many personal emails as I like as long as the recipient works at GIS?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because the question implies that you can email as many personal emails as you like as long as the recipient works at GIS. However, there could be limitations or policies in place regarding the use of personal emails at GIS, such as restrictions on sending personal emails during work hours or using company resources for personal communication. Therefore, the statement is not accurate and the answer is false.

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  • 37. 

    What is generally considered acceptable documentation to verify employment when the employer cannot be contacted

    • Verbal confirmation from the applicant

    • Coffee mug with previous employers logo

    • W-2

    • D. Letter head with the previous employers name

    Correct Answer
    A. W-2
    Explanation
    The W-2 form is generally considered acceptable documentation to verify employment when the employer cannot be contacted. This form is issued by employers to their employees and contains information about their wages and taxes withheld. It serves as proof of employment and income, making it a reliable document for verification purposes. Verbal confirmation from the applicant may not be reliable as it can be easily manipulated, while a coffee mug with a previous employer's logo or a letterhead with the previous employer's name do not provide sufficient evidence of employment.

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  • 38. 

    Which combinations of states are considered restricted states?

    • SC, GA, NY, FL, CA, MA, NY, WA, OR, or FL

    • CA,KS,MD,MA,MT,NV,NH,NM,NY,or WA

    • CA,KS,MD,MA,FL,NV,NM,NY, or SC

    • None of the Above

    Correct Answer
    A. CA,KS,MD,MA,MT,NV,NH,NM,NY,or WA
    Explanation
    The combination of states that are considered restricted states is CA, KS, MD, MA, MT, NV, NH, NM, NY, or WA.

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  • 39. 

    It is acceptable for GIS to mail a verification request to an applicant’s current employer?

    • Always

    • If the applicant says it’s okay

    • Never

    • Option 4

    Correct Answer
    A. If the applicant says it’s okay
    Explanation
    The correct answer is "If the applicant says it’s okay". This is because the decision to mail a verification request to an applicant's current employer should be based on the applicant's consent. If the applicant gives permission for their current employer to be contacted, then it is acceptable for GIS to mail a verification request. However, if the applicant does not give consent, it would not be acceptable to proceed with the verification request.

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  • 40. 

    The FCRA defines the “End-Users” as:

    • Consumers

    • Individuals or entities that buy consumer reports for business or employment purposes

    • Entities that buy consumer information and resell it to CRAs

    • Option 4

    Correct Answer
    A. Individuals or entities that buy consumer reports for business or employment purposes
    Explanation
    The correct answer is individuals or entities that buy consumer reports for business or employment purposes. This definition is provided in the FCRA (Fair Credit Reporting Act) and refers to those who purchase consumer reports for the purpose of making decisions related to business transactions or employment. This definition excludes consumers themselves, as well as entities that buy consumer information and resell it to CRAs.

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  • 41. 

    If the client requests a Trace Report GIS automatically develop from it

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that GIS automatically develops a Trace Report when requested by the client. However, the correct answer is False, indicating that GIS does not automatically develop a Trace Report when requested by the client. The explanation for this could be that developing a Trace Report requires manual intervention or additional steps that cannot be automated by the GIS system.

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  • 42. 

    Which sections of the background report are reviewed by Quality Assurance?

    • Employment

    • Education

    • Criminal History

    • All sections of the background report

    Correct Answer
    A. All sections of the background report
    Explanation
    Quality Assurance reviews all sections of the background report. This means that they carefully examine and assess the information provided in the employment, education, and criminal history sections of the report. By reviewing all sections, Quality Assurance ensures that the background report is accurate, complete, and meets the required standards.

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  • 43. 

    In relation to GIS, the acronym “PII” stands for

    • Polaris Industries Incorporated

    • Pangea International Integration

    • Personally Identifiable Information

    • Pentium

    Correct Answer
    A. Personally Identifiable Information
    Explanation
    The correct answer is "Personally Identifiable Information." In the context of GIS (Geographic Information System), PII refers to any data that can be used to identify an individual, such as their name, address, social security number, or any other personal data. It is important to protect PII to ensure privacy and prevent unauthorized access or misuse of personal information.

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  • 44. 

    An applicant’s criminal history is general searched for a scope of how many years?

    • 3

    • 7

    • 10

    • Indefinitely

    Correct Answer
    A. 7
    Explanation
    The correct answer is 7. When an applicant's criminal history is searched, it is typically done for a scope of 7 years. This means that most background checks will only include criminal records from the past 7 years. This time frame is commonly used because it aligns with the Fair Credit Reporting Act (FCRA) guidelines, which state that non-conviction records cannot be reported after 7 years. Therefore, employers and organizations usually focus on the most recent 7 years of an applicant's criminal history to make informed decisions.

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  • 45. 

    If an admitted criminal offense is provided but no matching criminal hit appears in the report, what should QA check for in Watson?

    • The applicant is over the age of 18

    • That a recheck has been performed

    • That John Hanks has approved

    • That crims were ordered timely

    Correct Answer
    A. That a recheck has been performed
    Explanation
    If an admitted criminal offense is provided but no matching criminal hit appears in the report, QA should check for whether a recheck has been performed in Watson. This is because a recheck is necessary to ensure the accuracy of the information and to verify if any criminal records were missed in the initial search.

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  • 46. 

    FCRA document disposal requirements apply only to paper forms and not electronic form.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false. FCRA document disposal requirements apply to both paper forms and electronic forms. This means that organizations need to ensure that they properly dispose of both physical documents and electronic files containing sensitive consumer information to comply with FCRA regulations.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 29, 2014
    Quiz Created by
    Cchristian

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