Trvl Finals Admin/Call Center - June 2014
50 Questions
| Total Attempts: 80
Questions and Answers
- 1.How do you do you determine what rule class a user is assigned to?
- 2.Assuming the Agency Configuration pieces have already been completed, what is the path to validate if a customer has Post Ticket Change turned on?
- 3.Where do you set up Regional Hotel Rates; show the path?
- 4.What are the 5 ways to create a new user?
- 5.What are the steps to add a travel report to a user that is not displayed?
- 6.How does a user add a car frequent traveler number; other names for programs are the following: mileage plus, frequent guest, frequent traveler?
- 7.What tool does a TMC have available to them that allows them to login into an individual customer site from their Agency Level, using one step?
- 8.What is the setting that causes Concur Travel to do a search for multiple airfares such as non-refundable, refundable, business, and first at one time vs. the user having to search for each individually?
- 9.What is Concur Travel’s release cycle?
- 10.Explain the difference between Indirect and Direct customers.
- 11.What 2 factors on the user level must be completed before an e-receipt will be processed?
- 12.What are the 3 different colors Red, Yellow, and green represents to?
- 13.List the specific steps on how to assign a permission for a user.
- 14.What are the 2 steps necessary to allow a Travel Manager/Program Administrator to manage their own discounts?
- 15.What tool/section of the product allows a company to restrict the user from entering any/all credit cards except for company approved/issued credit cards, and what is the path to that tool/section?
- 16.What are the steps in viewing user's profile thru Concur XA?
- 17.What does AAA mean, and how does a user receive AAA hotel results?
- 18.How can you access all transactions from a user's experience when they were on Concur's mobile app?
- 19.There are several configuration and profile settings that only Concur has access to change. Example – Registration code
- 20.What is the process of assigning latitude and longitude to a point, based on street addresses, city, state, and zip code?
- 21.What is the path to determine if a company is using GDS Profile Sync
- 22.How do we determine if a company is using XML Sync?
- 23.Which Module Management property allows multiple agencies to provide service for one customer?
- 24.This page is used by Travel or Expense Administrators to add new users, assign user roles, and modify user profiles.
- 25.What is the path to view what time zone the company is following?
Questions: 12 | Attempts: 1910 | Last updated: Sep 26, 2013
-
Sample QuestionWhat should be included in your greeting to the customer? (Multiple Choice)
This quiz show the trainer how Is the agent he will go though call center roles and responsibility.
Questions: 10 | Attempts: 548 | Last updated: Mar 17, 2016
-
Sample Question. In a call center, this is a line of people waiting to be handled, usually in sequential order starting at the beginning or top of the line or sequence.
The world over, there are certain requirements that must be satisfied by applicants willing to fill vacant positions in an establishment. The likelihood of success of each application is based on the degree to which the...
Questions: 10 | Attempts: 483 | Last updated: Mar 4, 2019
-
Sample QuestionWhich of these is operated for telemarketing?
Back to top