Trvl Finals Admin/Call Center - June 2014

50 Questions | Attempts: 148

Trvl Finals Admin/Call Center - June 2014 - Quiz

Questions and Answers
  • 1. 
    How do you do you determine what rule class a user is assigned to?
  • 2. 
    Assuming the Agency Configuration pieces have already been completed, what is the path to validate if a customer has Post Ticket Change turned on? 
  • 3. 
    Where do you set up Regional Hotel Rates; show the path? 
  • 4. 
    What are the 5 ways to create a new user?
  • 5. 
    What are the steps to add a travel report to a user that is not displayed? 
  • 6. 
    How does a user add a car frequent traveler number; other names for programs are the following:  mileage plus, frequent guest, frequent traveler? 
  • 7. 
    What tool does a TMC have available to them that allows them to login into an individual customer site from their Agency Level, using one step? 
  • 8. 
    What is the setting that causes Concur Travel to do a search for multiple airfares such as non-refundable, refundable, business, and first at one time vs. the user having to search for each individually?
  • 9. 
    What is Concur Travel’s release cycle? 
  • 10. 
    Explain the difference between Indirect and Direct customers.
  • 11. 
    What 2 factors on the user level must be completed before an e-receipt will be processed? 
  • 12. 
    What are the 3 different colors Red, Yellow, and green represents to?
  • 13. 
    List the specific steps on how to assign a permission for a user.
  • 14. 
    What are the 2 steps necessary to allow a Travel Manager/Program Administrator to manage their own discounts?
  • 15. 
    What tool/section of the product allows a company to restrict the user from entering any/all credit cards except for company approved/issued credit cards, and what is the path to that tool/section? 
  • 16. 
    What are the steps in viewing user's profile thru Concur XA?
  • 17. 
    What does AAA mean, and how does a user receive AAA hotel results? 
  • 18. 
    How can you access all transactions from a user's experience when they were on Concur's mobile app?
  • 19. 
    There are several configuration and profile settings that only Concur has access to change.  Example – Registration code
  • 20. 
    What is the process of assigning latitude and longitude to a point, based on street addresses, city, state, and zip code?
  • 21. 
    What is the path to determine if a company is using GDS Profile Sync 
  • 22. 
    How do we determine if a company is using XML Sync?
  • 23. 
    Which Module Management property allows multiple agencies to provide service for one customer?
  • 24. 
    This page is used by Travel or Expense Administrators to add new users, assign user roles, and modify user profiles.
  • 25. 
    What is the path to view what time zone the company is following?
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