Trvl Finals Admin/Call Center - June 2014

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| By CSReadiness
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Quizzes Created: 67 | Total Attempts: 11,075
Questions: 50 | Attempts: 154

Trvl Finals Admin/Call Center - June 2014 - Quiz

Questions and Answers
  • 1. 

    How do you do you determine what rule class a user is assigned to?

  • 2. 

    Assuming the Agency Configuration pieces have already been completed, what is the path to validate if a customer has Post Ticket Change turned on? 

  • 3. 

    Where do you set up Regional Hotel Rates; show the path? 

  • 4. 

    What are the 5 ways to create a new user?

  • 5. 

    What are the steps to add a travel report to a user that is not displayed? 

  • 6. 

    How does a user add a car frequent traveler number; other names for programs are the following:  mileage plus, frequent guest, frequent traveler? 

  • 7. 

    What tool does a TMC have available to them that allows them to login into an individual customer site from their Agency Level, using one step? 

  • 8. 

    What is the setting that causes Concur Travel to do a search for multiple airfares such as non-refundable, refundable, business, and first at one time vs. the user having to search for each individually?

  • 9. 

    What is Concur Travel’s release cycle? 

  • 10. 

    Explain the difference between Indirect and Direct customers.

  • 11. 

    What 2 factors on the user level must be completed before an e-receipt will be processed? 

  • 12. 

    What are the 3 different colors Red, Yellow, and green represents to?

  • 13. 

    List the specific steps on how to assign a permission for a user.

  • 14. 

    What are the 2 steps necessary to allow a Travel Manager/Program Administrator to manage their own discounts?

  • 15. 

    What tool/section of the product allows a company to restrict the user from entering any/all credit cards except for company approved/issued credit cards, and what is the path to that tool/section? 

  • 16. 

    What are the steps in viewing user's profile thru Concur XA?

  • 17. 

    What does AAA mean, and how does a user receive AAA hotel results? 

  • 18. 

    How can you access all transactions from a user's experience when they were on Concur's mobile app?

  • 19. 

    There are several configuration and profile settings that only Concur has access to change.  Example – Registration code

  • 20. 

    What is the process of assigning latitude and longitude to a point, based on street addresses, city, state, and zip code?

  • 21. 

    What is the path to determine if a company is using GDS Profile Sync 

  • 22. 

    How do we determine if a company is using XML Sync?

  • 23. 

    Which Module Management property allows multiple agencies to provide service for one customer?

  • 24. 

    This page is used by Travel or Expense Administrators to add new users, assign user roles, and modify user profiles.

  • 25. 

    What is the path to view what time zone the company is following?

  • 26. 

    What tool/section of the product allows for the creation of groups, and what is the path to this tool/section?

  • 27. 

    What does the field PAR/Level 2 STAR mean to a TMC?

  • 28. 

    What is XML Sync? 

  • 29. 

    If both Limo and Taxi Magic are turned on for a site, how does it show in the Search box from the Travel home page?

  • 30. 

    Where do you find more information regarding Approval process?

  • 31. 

    In your own words, what is Direct Connect?

  • 32. 

    What is the path to view a customer's site without logging in into their actual site?

  • 33. 

    What feature enables specific data fields to sync from Expense to Travel?

  • 34. 

    How do you enable travel rules in Concur Premier Standard Travel?

  • 35. 

    What are the names of the 2 settings that must be checked for Government Hotel rates to be displayed to the user?

  • 36. 

    List at least 4 things you would consider/review if a user reported that their Preferred Hotel, Omni Chicago, was not being returned when doing a hotel search?

  • 37. 

    What is a Ghost Card, or a Corporate Ghost Card?

  • 38. 

    What is the setting that allow users to add, edit, or delete airline frequent flier programs on their personal profile? 

  • 39. 

    What is a CD Number, and where is it entered? 

  • 40. 

    What is a Hub?

  • 41. 

    What is the path, and what must be done to check if the master switch is turned on for TravelFusion Suppliers? 

  • 42. 

    What are the specific steps to validate if a company is using a Corporate Ghost card? 

  • 43. 

    What does BAR stands for?

  • 44. 

    It is a function of Concur Travel that allows a client or TMC to use a client-specific URL that captures initial user information to create a new Login (User Account) on the Concur Travel client site.

    • A.

      HR Feed

    • B.

      Import data

    • C.

      Self Registration

    • D.

      Employee Import

    Correct Answer
    C. Self Registration
    Self Registration is a feature in Concur Travel that enables clients or TMCs to use a client-specific URL to capture initial user information and create a new Login (User Account) on the Concur Travel client site. This allows users to register themselves and create their own accounts, eliminating the need for manual account creation by the client or TMC.

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  • 45. 

    What is the matching point for XML Sync found in User Administration version of a user’s profile? 

    • A.


    • B.

      User's login ID

    • C.


    • D.

      XML Profile Sync ID

    Correct Answer
    D. XML Profile Sync ID
    The matching point for XML Sync found in User Administration version of a user's profile is the XML Profile Sync ID. This ID is used to synchronize the user's profile data with the XML Sync system, allowing for seamless integration and updating of user information.

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  • 46. 

    What tool is available to determine if a company is using an Employee Import?

    • A.


    • B.

      Import Data

    • C.

      XML Sync

    • D.

      Concur XA

    Correct Answer
    A. HMC
    The HMC (Hybris Management Console) is a tool that allows administrators to manage and configure various aspects of the Hybris Commerce Suite. It provides a user-friendly interface to perform tasks such as importing and exporting data, managing user permissions, and monitoring system performance. Therefore, if a company is using an Employee Import, the HMC tool would be available to determine and manage this process.

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  • 47. 

    What tool can be used to see the XML details of an itinerary?

    • A.

      View a PNR

    • B.

      GDS Logs

    • C.

      Itin Services

    • D.

      View outtask PNR history

    Correct Answer
    C. Itin Services
    Itin Services is the correct answer because it is a tool that can be used to view the XML details of an itinerary. It allows users to access and analyze the XML data associated with a particular itinerary, providing a comprehensive view of the details and information contained within the itinerary.

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  • 48. 

    What report can I use to view user profile changes?

    • A.

      User Profile Changes Version 2

    • B.

      User Preference Changes Version 2

    • C.

      User Concur Travel History

    • D.

      Guest Travel Bookings

    Correct Answer
    A. User Profile Changes Version 2
    The correct answer is "User Profile Changes Version 2". This report allows users to view the changes made to user profiles. It provides information about any modifications or updates made to user profiles, such as changes in contact information, job title, department, or any other profile-related details. This report is useful for tracking and monitoring user profile changes within the system.

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  • 49. 

    Geocoding is available for all GDS's?

    • A.


    • B.


    Correct Answer
    B. False
    Geocoding is not available for all GDS's. Geocoding is the process of converting addresses or place names into geographic coordinates. While many GDS's may offer geocoding services, it is not a universal feature across all GDS's. Therefore, the statement that geocoding is available for all GDS's is false.

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  • 50. 

    When looking at the Upcoming Trips list, what are the 5 possible statuses? (Select all possible answer)

    • A.

      Sending trip to Agency

    • B.


    • C.


    • D.

      Awaiting Approval

    • E.

      On Hold

    Correct Answer(s)
    A. Sending trip to Agency
    B. Confirmed
    C. Ticketed
    D. Awaiting Approval
    E. On Hold
    The Upcoming Trips list can have five possible statuses: Sending trip to Agency, Confirmed, Ticketed, Awaiting Approval, and On Hold. These statuses represent different stages of the trip, from the initial step of sending the trip details to the agency, to confirming the trip, issuing tickets, awaiting approval from relevant parties, and finally putting the trip on hold for any reason.

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