General Policy Comprehension Exam

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| By Jeff Weber
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Jeff Weber
Community Contributor
Quizzes Created: 15 | Total Attempts: 12,061
Questions: 20 | Attempts: 167

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Comprehension Quizzes & Trivia

This examination will test your knowledge of Weber & Olcese's general policies that are applicable to all employees.


Questions and Answers
  • 1. 

    It is okay to leave non-public information (i.e. customers social security numbers) on your desk at the end of the workday.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Leaving non-public information on your desk at the end of the workday is not okay because it poses a security risk. It increases the chances of unauthorized access or theft of sensitive information, which can lead to identity theft or other forms of fraud. It is essential to properly secure and protect confidential information by storing it in locked cabinets or using secure digital storage systems.

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  • 2. 

    You should lock your computer workstation before you leave for a break.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    It is important to lock your computer workstation before leaving for a break to ensure the security of your personal and work-related information. By locking your computer, you prevent unauthorized access and protect sensitive data from being accessed or tampered with by others. This simple practice helps maintain privacy and prevents potential security breaches.

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  • 3. 

    Documents containing non-public information should be destroyed by placing them in a:

    • A.

      Employee garbage can

    • B.

      Break-room garbage can

    • C.

      Gray shred bin

    • D.

      Taking them home and throwing them away

    Correct Answer
    C. Gray shred bin
    Explanation
    Documents containing non-public information should be destroyed by placing them in a gray shred bin. This is because a gray shred bin is specifically designed for the disposal of sensitive documents. It ensures that the information is securely destroyed and cannot be accessed or retrieved by unauthorized individuals. Using an employee or break-room garbage can is not recommended as it increases the risk of information leakage. Taking the documents home and throwing them away is also not a secure method, as it exposes the information to potential theft or unauthorized access.

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  • 4. 

    Visitors to the office must be issued and wear a visitors identification badge.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    It is necessary for visitors to be issued and wear a visitor's identification badge in order to ensure security and identify individuals who are authorized to be in the office premises. This helps to maintain a safe and controlled environment and allows staff members to easily recognize visitors.

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  • 5. 

    If you see a visitor in the office or someone you don’t recognize and they are unaccompanied by an employee escort, you should

    • A.

      Say hi and continue working

    • B.

      Inform a manager immediately

    • C.

      Ignore them and pretend you didn’t see them

    • D.

      Leave the office and go home

    Correct Answer
    B. Inform a manager immediately
    Explanation
    If you see a visitor in the office or someone you don't recognize and they are unaccompanied by an employee escort, it is important to inform a manager immediately. This is because unauthorized individuals in the office can pose a security risk and may potentially compromise the safety and privacy of employees and sensitive information. By informing a manager, appropriate action can be taken to address the situation and ensure the security protocols are followed. Ignoring the individual or pretending not to see them can be risky and may lead to potential security breaches.

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  • 6. 

    You are permitted to use your personal cell phone at your desk during work hours.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that you are allowed to use your personal cell phone at your desk during work hours. However, the correct answer is False, indicating that you are not permitted to use your personal cell phone at your desk during work hours.

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  • 7. 

    Personal e-mails may not be sent during work hours.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Personal e-mails may not be sent during work hours because it is generally considered unprofessional and a misuse of company resources. Work hours are meant for focusing on job-related tasks and responsibilities, and sending personal e-mails can be a distraction and hinder productivity. Additionally, personal e-mails can potentially compromise the security and confidentiality of company information if accessed on work devices or networks. Therefore, it is important to adhere to company policies and only use work hours for work-related communication.

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  • 8. 

    Which of the following statements regarding passwords are true:

    • A.

      You can share your workstation password with any employee.

    • B.

      You can share your workstation password with your manager.

    • C.

      You can share your workstation password with the clients.

    • D.

      You are never permitted to share your workstation password with anyone.

    Correct Answer
    D. You are never permitted to share your workstation password with anyone.
    Explanation
    Sharing your workstation password with anyone is a security risk and goes against best practices for password security. It is important to keep your password confidential and not share it with anyone, including employees, managers, or clients. Sharing passwords increases the likelihood of unauthorized access to your workstation and sensitive information.

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  • 9. 

    If you believe that another employee is experiencing a medical emergency you should do the following:

    • A.

      Notify a manager.

    • B.

      Call 911 and request an ambulance.

    • C.

      Call 911 even if the employee states they are fine.

    • D.

      All the above.

    Correct Answer
    D. All the above.
    Explanation
    In the given scenario, the correct answer is "All the above." This means that if you believe another employee is experiencing a medical emergency, you should notify a manager, call 911 and request an ambulance, and call 911 even if the employee states they are fine. It is important to take immediate action by involving a manager and emergency services to ensure the employee receives the necessary medical attention and assistance.

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  • 10. 

    If you are ever contacted by the news media about Weber & Olcese you should not make any comment and refer the person to Jeff Weber or Michael Olcese.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The correct answer is true because if you are contacted by the news media about Weber & Olcese, it is best not to make any comment and instead refer the person to Jeff Weber or Michael Olcese. This ensures that the appropriate individuals who are authorized to speak on behalf of the company are the ones providing any necessary information or statements to the media.

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  • 11. 

    If you come across an account where your family member or your friend is a customer of our office you should:

    • A.

      Seek a payment plan for the balance in full.

    • B.

      Attempt to settle the account.

    • C.

      Ignore the account and move on

    • D.

      Let Jeff Weber or Michael Olcese know about the conflict of interest.

    Correct Answer
    D. Let Jeff Weber or Michael Olcese know about the conflict of interest.
    Explanation
    If you come across an account where your family member or friend is a customer of our office, it is important to inform Jeff Weber or Michael Olcese about the conflict of interest. This is necessary to maintain transparency and avoid any potential bias or favoritism in dealing with the account. By informing the relevant individuals, they can take appropriate steps to ensure fair and unbiased handling of the account, such as assigning it to a different team member or implementing additional oversight measures.

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  • 12. 

    Firm employees are not allowed to solicit or accept gifts from any third-party who seeks, business, services or information from the firm.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because it states that firm employees are not allowed to solicit or accept gifts from any third-party who seeks business, services, or information from the firm. This policy is likely in place to prevent conflicts of interest and maintain the integrity and impartiality of the firm's employees. By not accepting gifts, employees can avoid potential biases or favoritism towards certain third parties, ensuring fair and ethical practices within the firm.

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  • 13. 

    In the event that a customer makes a "Threat of Harm", Weber Olcese shall notify the appropriate authorities of the same.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Weber Olcese has a policy to notify the appropriate authorities if a customer makes a "Threat of Harm." This means that if a customer expresses intentions or actions that could potentially harm someone, Weber Olcese takes it seriously and reports it to the authorities. Therefore, the statement "True" is correct.

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  • 14. 

    "Threats of Harm" include which of the following:

    • A.

      Threat of suicide

    • B.

      Threat of an act of violence

    • C.

      Brandishing a weapon

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The term "Threats of Harm" refers to any situation where an individual expresses intent to cause harm to themselves or others. This includes the threat of suicide, which indicates a risk to one's own life, as well as the threat of an act of violence, which suggests a potential danger to others. Brandishing a weapon is also considered a threat of harm, as it involves displaying a weapon with the intention of causing fear or harm to others. Therefore, all of the options listed - threat of suicide, threat of an act of violence, and brandishing a weapon - are included in the category of "Threats of Harm".

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  • 15. 

    If an employee or visitor to our office exhibits signs of a medical emergency, 911 should be called and an ambulance requested.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    In case of a medical emergency, it is crucial to call 911 and request an ambulance. This is because 911 is the emergency hotline that connects individuals to trained medical professionals who can provide immediate assistance. By calling 911, the appropriate medical help can be dispatched promptly, ensuring that the employee or visitor receives the necessary medical attention as quickly as possible.

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  • 16. 

    A "complaint" is defined as any written or oral statement expressing dissatisfaction about Weber Olcese and its clients' products, policies, services, decisions or interactions.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement defines a "complaint" as any expression of dissatisfaction about Weber Olcese and its clients' products, policies, services, decisions, or interactions, whether it is written or oral. This means that if someone expresses dissatisfaction in any form regarding any aspect of Weber Olcese or its clients, it would be considered a complaint. Therefore, the statement is true.

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  • 17. 

    If an employee has an allegation regarding the commission of fraud, discrimination or harassment, they should report the allegation to the HR Manager or a firm owner.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Employees should report allegations of fraud, discrimination, or harassment to the HR Manager or a firm owner because they are responsible for handling such matters. These individuals have the authority and knowledge to investigate and address the allegations appropriately. By reporting to the HR Manager or firm owner, employees ensure that the allegations are taken seriously and that the necessary actions are taken to address the situation and protect their rights.

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  • 18. 

    You may make an anonymous allegation of fraud, discrimination or harassment by utilizing the drop box in the kitchen area.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that there is a drop box in the kitchen area where individuals can anonymously report instances of fraud, discrimination, or harassment. This implies that the organization takes these issues seriously and encourages employees to speak up without fear of retaliation. Therefore, the correct answer is "True."

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  • 19. 

    A single collector can discuss and enter into settlement discussions on the customer's multiple accounts even though each account is owned by a different client.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    A single collector cannot discuss and enter into settlement discussions on the customer's multiple accounts if each account is owned by a different client. This is because each account is owned by a different client, and therefore, the collector would need to engage with each client separately to discuss settlement options for their respective accounts.

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  • 20. 

    Weber Olcese employees are prohibited from discussion credit bureau updates and/or credit score impacts with customer unless specifically authorized by the client.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because Weber Olcese has a policy in place that prohibits its employees from discussing credit bureau updates and/or credit score impacts with customers unless they have been specifically authorized by the client to do so. This policy ensures that customer information remains confidential and is only shared with the appropriate parties.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • May 30, 2014
    Quiz Created by
    Jeff Weber
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