General Policy Comprehension Exam
Settings
This examination will test your knowledge of Weber & Olcese's general policies that are applicable to all employees.
- 1.It is okay to leave non-public information (i.e. customers social security numbers) on your desk at the end of the workday.
- A.
True
- B.
False
- 2.You should lock your computer workstation before you leave for a break.
- A.
True
- B.
False
- 3.Documents containing non-public information should be destroyed by placing them in a:
- A.
Employee garbage can
- B.
Break-room garbage can
- C.
Gray shred bin
- D.
Taking them home and throwing them away
- 4.Visitors to the office must be issued and wear a visitors identification badge.
- A.
True
- B.
False
- 5.If you see a visitor in the office or someone you don’t recognize and they are unaccompanied by an employee escort, you should
- A.
Say hi and continue working
- B.
Inform a manager immediately
- C.
Ignore them and pretend you didn’t see them
- D.
Leave the office and go home
- 6.You are permitted to use your personal cell phone at your desk during work hours.
- A.
True
- B.
False
- 7.Personal e-mails may not be sent during work hours.
- A.
True
- B.
False
- 8.Which of the following statements regarding passwords are true:
- A.
You can share your workstation password with any employee.
- B.
You can share your workstation password with your manager.
- C.
You can share your workstation password with the clients.
- D.
You are never permitted to share your workstation password with anyone.
- 9.If you believe that another employee is experiencing a medical emergency you should do the following:
- A.
Notify a manager.
- B.
Call 911 and request an ambulance.
- C.
Call 911 even if the employee states they are fine.
- D.
All the above.
- 10.If you are ever contacted by the news media about Weber & Olcese you should not make any comment and refer the person to Jeff Weber or Michael Olcese.
- A.
True
- B.
False
- 11.If you come across an account where your family member or your friend is a customer of our office you should:
- A.
Seek a payment plan for the balance in full.
- B.
Attempt to settle the account.
- C.
Ignore the account and move on
- D.
Let Jeff Weber or Michael Olcese know about the conflict of interest.
- 12.Firm employees are not allowed to solicit or accept gifts from any third-party who seeks, business, services or information from the firm.
- A.
True
- B.
False
- 13.In the event that a customer makes a "Threat of Harm", Weber Olcese shall notify the appropriate authorities of the same.
- A.
True
- B.
False
- 14."Threats of Harm" include which of the following:
- A.
Threat of suicide
- B.
Threat of an act of violence
- C.
Brandishing a weapon
- D.
All of the above
- 15.If an employee or visitor to our office exhibits signs of a medical emergency, 911 should be called and an ambulance requested.
- A.
True
- B.
False
- 16.A "complaint" is defined as any written or oral statement expressing dissatisfaction about Weber Olcese and its clients' products, policies, services, decisions or interactions.
- A.
True
- B.
False
- 17.If an employee has an allegation regarding the commission of fraud, discrimination or harassment, they should report the allegation to the HR Manager or a firm owner.
- A.
True
- B.
False
- 18.You may make an anonymous allegation of fraud, discrimination or harassment by utilizing the drop box in the kitchen area.
- A.
True
- B.
False
- 19.A single collector can discuss and enter into settlement discussions on the customer's multiple accounts even though each account is owned by a different client.
- A.
True
- B.
False
- 20.Weber Olcese employees are prohibited from discussion credit bureau updates and/or credit score impacts with customer unless specifically authorized by the client.
- A.
True
- B.
False
Back to top