General Policy Comprehension Exam

20 Questions | By Webero | Updated: Mar 22, 2022 | Attempts: 166

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This examination will test your knowledge of Weber & Olcese's general policies that are applicable to all employees.

Questions and Answers

1.

It is okay to leave non-public information (i.e. customers social security numbers) on your desk at the end of the workday.
- A.
  
  True
- B.
  
  False
2.

You should lock your computer workstation before you leave for a break.
- A.
  
  True
- B.
  
  False
3.

Documents containing non-public information should be destroyed by placing them in a:
- A.
  
  Employee garbage can
- B.
  
  Break-room garbage can
- C.
  
  Gray shred bin
- D.
  
  Taking them home and throwing them away
4.

Visitors to the office must be issued and wear a visitors identification badge.
- A.
  
  True
- B.
  
  False
5.

If you see a visitor in the office or someone you don’t recognize and they are unaccompanied by an employee escort, you should
- A.
  
  Say hi and continue working
- B.
  
  Inform a manager immediately
- C.
  
  Ignore them and pretend you didn’t see them
- D.
  
  Leave the office and go home
6.

You are permitted to use your personal cell phone at your desk during work hours.
- A.
  
  True
- B.
  
  False
7.

Personal e-mails may not be sent during work hours.
- A.
  
  True
- B.
  
  False
8.

Which of the following statements regarding passwords are true:
- A.
  
  You can share your workstation password with any employee.
- B.
  
  You can share your workstation password with your manager.
- C.
  
  You can share your workstation password with the clients.
- D.
  
  You are never permitted to share your workstation password with anyone.
9.

If you believe that another employee is experiencing a medical emergency you should do the following:
- A.
  
  Notify a manager.
- B.
  
  Call 911 and request an ambulance.
- C.
  
  Call 911 even if the employee states they are fine.
- D.
  
  All the above.
10.

If you are ever contacted by the news media about Weber & Olcese you should not make any comment and refer the person to Jeff Weber or Michael Olcese.
- A.
  
  True
- B.
  
  False
11.

If you come across an account where your family member or your friend is a customer of our office you should:
- A.
  
  Seek a payment plan for the balance in full.
- B.
  
  Attempt to settle the account.
- C.
  
  Ignore the account and move on
- D.
  
  Let Jeff Weber or Michael Olcese know about the conflict of interest.
12.

Firm employees are not allowed to solicit or accept gifts from any third-party who seeks, business, services or information from the firm.
- A.
  
  True
- B.
  
  False
13.

In the event that a customer makes a "Threat of Harm", Weber Olcese shall notify the appropriate authorities of the same.
- A.
  
  True
- B.
  
  False
14.

"Threats of Harm" include which of the following:
- A.
  
  Threat of suicide
- B.
  
  Threat of an act of violence
- C.
  
  Brandishing a weapon
- D.
  
  All of the above
15.

If an employee or visitor to our office exhibits signs of a medical emergency, 911 should be called and an ambulance requested.
- A.
  
  True
- B.
  
  False
16.

A "complaint" is defined as any written or oral statement expressing dissatisfaction about Weber Olcese and its clients' products, policies, services, decisions or interactions.
- A.
  
  True
- B.
  
  False
17.

If an employee has an allegation regarding the commission of fraud, discrimination or harassment, they should report the allegation to the HR Manager or a firm owner.
- A.
  
  True
- B.
  
  False
18.

You may make an anonymous allegation of fraud, discrimination or harassment by utilizing the drop box in the kitchen area.
- A.
  
  True
- B.
  
  False
19.

A single collector can discuss and enter into settlement discussions on the customer's multiple accounts even though each account is owned by a different client.
- A.
  
  True
- B.
  
  False
20.

Weber Olcese employees are prohibited from discussion credit bureau updates and/or credit score impacts with customer unless specifically authorized by the client.
- A.
  
  True
- B.
  
  False