General Policy Comprehension Exam

20 Questions | Total Attempts: 104

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Comprehension Quizzes & Trivia

This examination will test your knowledge of Weber & Olcese's general policies that are applicable to all employees.


Questions and Answers
  • 1. 
    It is okay to leave non-public information (i.e. customers social security numbers) on your desk at the end of the workday.
    • A. 

      True

    • B. 

      False

  • 2. 
    You should lock your computer workstation before you leave for a break.
    • A. 

      True

    • B. 

      False

  • 3. 
    Documents containing non-public information should be destroyed by placing them in a:
    • A. 

      Employee garbage can

    • B. 

      Break-room garbage can

    • C. 

      Gray shred bin

    • D. 

      Taking them home and throwing them away

  • 4. 
    Visitors to the office must be issued and wear a visitors identification badge.
    • A. 

      True

    • B. 

      False

  • 5. 
    If you see a visitor in the office or someone you don’t recognize and they are unaccompanied by an employee escort, you should
    • A. 

      Say hi and continue working

    • B. 

      Inform a manager immediately

    • C. 

      Ignore them and pretend you didn’t see them

    • D. 

      Leave the office and go home

  • 6. 
    You are permitted to use your personal cell phone at your desk during work hours.
    • A. 

      True

    • B. 

      False

  • 7. 
    Personal e-mails may not be sent during work hours.
    • A. 

      True

    • B. 

      False

  • 8. 
    Which of the following statements regarding passwords are true:
    • A. 

      You can share your workstation password with any employee.

    • B. 

      You can share your workstation password with your manager.

    • C. 

      You can share your workstation password with the clients.

    • D. 

      You are never permitted to share your workstation password with anyone.

  • 9. 
    If you believe that another employee is experiencing a medical emergency you should do the following:
    • A. 

      Notify a manager.

    • B. 

      Call 911 and request an ambulance.

    • C. 

      Call 911 even if the employee states they are fine.

    • D. 

      All the above.

  • 10. 
    If you are ever contacted by the news media about Weber & Olcese you should not make any comment and refer the person to Jeff Weber or Michael Olcese.
    • A. 

      True

    • B. 

      False

  • 11. 
    If you come across an account where your family member or your friend is a customer of our office you should:
    • A. 

      Seek a payment plan for the balance in full.

    • B. 

      Attempt to settle the account.

    • C. 

      Ignore the account and move on

    • D. 

      Let Jeff Weber or Michael Olcese know about the conflict of interest.

  • 12. 
    Firm employees are not allowed to solicit or accept gifts from any third-party who seeks, business, services or information from the firm.
    • A. 

      True

    • B. 

      False

  • 13. 
    In the event that a customer makes a "Threat of Harm", Weber Olcese shall notify the appropriate authorities of the same.
    • A. 

      True

    • B. 

      False

  • 14. 
    "Threats of Harm" include which of the following:
    • A. 

      Threat of suicide

    • B. 

      Threat of an act of violence

    • C. 

      Brandishing a weapon

    • D. 

      All of the above

  • 15. 
    If an employee or visitor to our office exhibits signs of a medical emergency, 911 should be called and an ambulance requested.
    • A. 

      True

    • B. 

      False

  • 16. 
    A "complaint" is defined as any written or oral statement expressing dissatisfaction about Weber Olcese and its clients' products, policies, services, decisions or interactions.
    • A. 

      True

    • B. 

      False

  • 17. 
    If an employee has an allegation regarding the commission of fraud, discrimination or harassment, they should report the allegation to the HR Manager or a firm owner.
    • A. 

      True

    • B. 

      False

  • 18. 
    You may make an anonymous allegation of fraud, discrimination or harassment by utilizing the drop box in the kitchen area.
    • A. 

      True

    • B. 

      False

  • 19. 
    A single collector can discuss and enter into settlement discussions on the customer's multiple accounts even though each account is owned by a different client.
    • A. 

      True

    • B. 

      False

  • 20. 
    Weber Olcese employees are prohibited from discussion credit bureau updates and/or credit score impacts with customer unless specifically authorized by the client.
    • A. 

      True

    • B. 

      False