1.
It is okay to leave non-public information (i.e. customers social security numbers) on your desk at the end of the workday.
2.
You should lock your computer workstation before you leave for a break.
3.
Documents containing non-public information should be destroyed by placing them in a:
A. 
B. 
C. 
D. 
Taking them home and throwing them away
4.
Visitors to the office must be issued and wear a visitors identification badge.
5.
If you see a visitor in the office or someone you don’t recognize and they are unaccompanied by an employee escort, you should
A. 
Say hi and continue working
B. 
Inform a manager immediately
C. 
Ignore them and pretend you didn’t see them
D. 
Leave the office and go home
6.
You are permitted to use your personal cell phone at your desk during work hours.
7.
Personal e-mails may not be sent during work hours.
8.
Which of the following statements regarding passwords are true:
A. 
You can share your workstation password with any employee.
B. 
You can share your workstation password with your manager.
C. 
You can share your workstation password with the clients.
D. 
You are never permitted to share your workstation password with anyone.
9.
If you believe that another employee is experiencing a medical emergency you should do the following:
A. 
B. 
Call 911 and request an ambulance.
C. 
Call 911 even if the employee states they are fine.
D. 
10.
If you are ever contacted by the news media about Weber & Olcese you should not make any comment and refer the person to Jeff Weber or Michael Olcese.
11.
If you come across an account where your family member or your friend is a customer of our office you should:
A. 
Seek a payment plan for the balance in full.
B. 
Attempt to settle the account.
C. 
Ignore the account and move on
D. 
Let Jeff Weber or Michael Olcese know about the conflict of interest.
12.
Firm employees are not allowed to solicit or accept gifts from any third-party who seeks, business, services or information from the firm.
13.
In the event that a customer makes a "Threat of Harm", Weber Olcese shall notify the appropriate authorities of the same.
14.
"Threats of Harm" include which of the following:
A. 
B. 
Threat of an act of violence
C. 
D. 
15.
If an employee or visitor to our office exhibits signs of a medical emergency, 911 should be called and an ambulance requested.
16.
A "complaint" is defined as any written or oral statement expressing dissatisfaction about Weber Olcese and its clients' products, policies, services, decisions or interactions.
17.
If an employee has an allegation regarding the commission of fraud, discrimination or harassment, they should report the allegation to the HR Manager or a firm owner.
18.
You may make an anonymous allegation of fraud, discrimination or harassment by utilizing the drop box in the kitchen area.
19.
A single collector can discuss and enter into settlement discussions on the customer's multiple accounts even though each account is owned by a different client.
20.
Weber Olcese employees are prohibited from discussion credit bureau updates and/or credit score impacts with customer unless specifically authorized by the client.