A Trivia Quiz On Oakley Product And Sales Techniques!

1. Where should associates stand on the sales floor?

At the cash wrap waiting to ring up customers

Behind a case or clothing rack so customers don’t see them when they walk in

On the sales floor available to assist customers

Nowhere on the sales floor. This is less intimidating and allows more room for customers

Associates should stand on the sales floor available to assist customers. This ensures that they are easily accessible to customers who may need help or have questions. Being present on the sales floor also provides a sense of customer service and shows that the associates are ready and willing to assist with any needs.

Explanation

Associates should stand on the sales floor available to assist customers. This ensures that they are easily accessible to customers who may need help or have questions. Being present on the sales floor also provides a sense of customer service and shows that the associates are ready and willing to assist with any needs.

2. What is the proprietary coating on Oakley lenses that reflects light away from your eyes?

Iridium acts like a mirror against the sun. It is perfect for any outdoor activities in bright light (baseball, golfing, driving, etc.)

Explanation

Iridium acts like a mirror against the sun. It is perfect for any outdoor activities in bright light (baseball, golfing, driving, etc.)

Submit

3. What is an acceptable amount of time that can pass before greeting a customer?

5 minutes

30 seconds

15 minutes

There is no limit

An acceptable amount of time that can pass before greeting a customer is 30 seconds. This ensures that the customer feels acknowledged and attended to promptly, without having to wait too long. Greeting a customer within this timeframe demonstrates good customer service and shows respect for their time and presence.

Explanation

An acceptable amount of time that can pass before greeting a customer is 30 seconds. This ensures that the customer feels acknowledged and attended to promptly, without having to wait too long. Greeting a customer within this timeframe demonstrates good customer service and shows respect for their time and presence.

4. The best way to establish a customer's needs is to…

Ask open-ended questions

Tell the customer everything about Oakley products

Let the customer tell you exactly what they want

Ask many questions as possible

Asking open-ended questions is the best way to establish a customer's needs because it allows them to provide detailed and specific information about their preferences, requirements, and expectations. This helps the salesperson to better understand the customer's needs and tailor their recommendations accordingly. By actively listening to the customer's responses, the salesperson can gather valuable insights and provide personalized solutions that meet the customer's expectations, leading to a higher level of customer satisfaction.

Explanation

Asking open-ended questions is the best way to establish a customer's needs because it allows them to provide detailed and specific information about their preferences, requirements, and expectations. This helps the salesperson to better understand the customer's needs and tailor their recommendations accordingly. By actively listening to the customer's responses, the salesperson can gather valuable insights and provide personalized solutions that meet the customer's expectations, leading to a higher level of customer satisfaction.