Employee Handbook February 2014

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| By Jkusznir

Jkusznir

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Quizzes Created: 1 | Total Attempts: 368

| Attempts: 368 | Questions: 21

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1. You arrive 30 minutes late for work on Monday because of a bad traffic accident (you followed policy and notified your immediate supervisor!!). You tell your supervisor not to use your PTO time, and instead you will make up the time later this week. Is this allowed?

Sure!

No. Employees may not assume they can make up time just to avoid using their PTO.

Page 27-28

Explanation

Page 27-28

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About This Quiz

This quiz, titled 'Employee Handbook February 2014', assesses understanding of workplace policies including communication protocols, internet use, and interpersonal behaviors. It's designed to ensure employees align with organizational... see morestandards and ethics. see less

2. What does Open Door policy mean?

All doors at PAR must remain open at all times. This includes office doors, exam room doors, etc.

All employees must participate in the annual Holiday Door Decorating contest

Employees are encouraged to bring up any questions, problems or concerns that arise during their employment to their immediate supervisor... Employees are encouraged to bring up any questions, problems or concerns that arise during their employment to their immediate supervisor or member of Administration

Employees are encouraged to apply for internal openings at Pulmonary Associates

Page 8-9

Explanation

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3. You have a death in the family and your supervisor approves your time off on Wednesday, Thursday and Friday to go out of town for the funeral. While driving back to Richmond on Sunday, you hit a bad snowstorm. You post on FaceBook "What an awful Snowstorm. Looks like I wont be at work on Monday". Is this an acceptable way to call off of work?

Yes, if you are FaceBook friends with your immediate supervisor and know that he or she will see your post... Yes, if you are FaceBook friends with your immediate supervisor and know that he or she will see your post about the snowstorm.

Yes. Surely some coworkers will see your post and will tell the Office Manager what is going on.

No, employees must contact their immediate supervisor using the method (voice mail, text, etc) required by the supervisor.

Pages 21-23

Explanation

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4. Who are you required to contact if you need to leave work early due to a personal emergency?

Any coworker, so that someone in the office knows that you’ve left for the day

No one, just make sure you clock out before you leave

Your immediate supervisor

Page 21

Explanation

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5. Jacob cuts himself while at work. The cut seems pretty deep and he might need stitches. Where does Jacob have to go for treatment so that it is covered under Workers Comp?

Patient First

Any doctor at Pulmonary Associates can stitch him up

Just stick a Band Aid on it, he’ll be fine

Pages 62-63

Explanation

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6. In addition to seeking treatment for his cut, what else should Jacob do?

Contact his immediate suprvisor or the Director of HR

Fill out an Accident Report Form

Nothing, he's done all he needs to do

Both A and B

Page 59

Explanation

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7. An employee asks you to clock in for her at the start of the work day. Is this OK?

Yes, so long as you have her permission

No, it is never OK to clock in or out for another employee

Page 24

Explanation

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8. While at work one day, you see your husband's best friend come in for an appointment with Dr. Radow. What information are you allowed to share with your husband?

You can tell him anything you want, beucase he was a friend before he became a patient.

You can tell your husband that you saw his friend at work, but you can't tell him anything really private... You can tell your husband that you saw his friend at work, but you can't tell him anything really private like what medications he's on

Nothing!! You cant even say you saw his friend at work because this would reveal the fact that he... Nothing!! You cant even say you saw his friend at work because this would reveal the fact that he is a patient at Pulmonary Associates, and this is protected information under HIPAA

Page 18-19

Explanation

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9. Jane is a Medical Assistant. On Tuesday, clinic went longer than expected, and Jane had to stay 30 minutes past her normal end time. What should Jane do?

Notify her immediate supervisor the next day

Clock out at her normal quitting time, so that she can avoid looking like she has overtime

Wait until the end of the week to say anything to her supervisor

Page 26-27

Explanation

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10. What type of patient information can you post on your Facebook page?

Their picture as long as you don’t tag the patient in it

Their initials, so no one can recognize the patient in your status update about your frustrating day

First name only

Trick question! It is a HIPAA violation to post any patient information on your Facebook page

Page 18-19

Explanation

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11. Which of the following could be considered sexual harassment?

A drug rep repeatedly flirting with an employee

Telling dirty jokes at lunch

Making comments about a coworker’s physical appearance

All of the above could be considered sexual harassment if it is unwelcome, could create an intimidating work environment, or... All of the above could be considered sexual harassment if it is unwelcome, could create an intimidating work environment, or could reasonably interfere with an employee’s work environment

Page 14

Explanation

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12. Employees may not perform any work while "off the clock", Which of the following is an example of working "off the clock"?

Answering phones while clocked out for lunch

Returning patient phone calls after you've clocked out at the end of the day

Answering emails from home without reporting the time to your supervisor

All of the above

Page 24

Explanation

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13. Jane has had a rough time at work lately. Some of her job duties have changed, and she has had a tough time learning the new workflow and processes. She is getting far behind in her work and is scared her supervsior will find out. What should Jane do?

Make notes of her concerns so she can bring the up with her supervisor at review time

Wait until the problem gets really bad and then talk to HR

Wait until her supervisor brings it up first

Speak to her supervisor now about her concerns and ask for help

Page 52

Explanation

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14. True or False: Employees don't really need to check their email very often. Maybe once a week is enough. If the information is important enough, your supervisor will make sure you are aware.

True

False

Page 56

Explanation

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15. Which of the following is considered acceptable "personal use" of the internet?

Updating your status on Facebook

Checking your personal email

Updating your queue on Netflix

Trick Question!! No personal use is acceptable, only work related use is OK

Pages 45-46

Explanation

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16. During lunch, you decide to use your smart phone or other personal device such as a laptop or eReader to check your personal email. Is this allowed?

Yes, but only if you can do so without logging on to PAR’s Internet network. Personal devices may not... Yes, but only if you can do so without logging on to PAR’s Internet network. Personal devices may not be connected to PAR’s internet network. If you are asked to enter a user name and password, that it is PAR’s internet network.

Page 46

Explanation

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17. Is it important for all employees to show good customer services skills towards our patients?

Yes, our patients are sick with serious illnesses and depend on everyone at Pulmonary Associates for their care

Yes, Pulmonary Associates’ reputation in the community depends in part on how patients feel they’ve been treated by PAR employees

No, if they are sick enough they will come to Pulmonary Associates no matter how we treat them

Both A and B

Page 16-17

Explanation

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18. Who do you contact if you think you or one of your coworkers has experienced sexual harassment?

Your immediate supervisor

Jen Kusznir, Director of HR

Another member of Administration

Any of the above

Page 14-15

Explanation

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19. Melissa has had a hard time getting along with her co workers lately. When employees ask her a question her responses have been curt and short. She has been seen rolling her eyes at employees behind their back. She also refuses to help others around the office, saying she is too busy with her own work. Several employees have complained to the Office Manager about how Melissa treats others in the office. Is Melissa's behavior breaking any PAR policies?

No, the policies only address how to treat patients and others outside the pratice. They say nothing about how... No, the policies only address how to treat patients and others outside the pratice. They say nothing about how employees are to treat each other.

Yes, The Customer Service policy states the importance of showing good customer service to co workers.

Yes, The Code of Conduct addresses discourteous and disrespectful behavior towards co workers as conduct that can lead to disciplinary... Yes, The Code of Conduct addresses discourteous and disrespectful behavior towards co workers as conduct that can lead to disciplinary action

Both B and C

Both answer B and C are correct. Answer B states that the Customer Service policy emphasizes the importance of showing good customer service to co-workers. Melissa's behavior, such as being curt and short in her responses, rolling her eyes, and refusing to help others, can be considered as discourteous and disrespectful behavior towards her co-workers. Answer C mentions that the Code of Conduct addresses discourteous and disrespectful behavior towards co-workers as conduct that can lead to disciplinary action. Therefore, both answer B and C indicate that Melissa's behavior is breaking PAR policies.

Explanation

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20. When is it OK to use unpaid time off?

During FMLA leave after all accrued PTO time has been used

For an emergency or extenuating circumstance after all PTO time has been used.

It can be taken anytime, so long as you follow the attendance policies

Both A and B

Page 39

Explanation

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21. Bonus Question!!! Where can you find the most current version of the Employee Handbook?

On the HRB Site

The Director of HR has a copy

In a museum, because it is one of the greatest things ever written!!

Both A and B

The most current version of the Employee Handbook can be found on the HRB Site as well as with the Director of HR. Both options A and B provide access to the most up-to-date version of the handbook.

Explanation

The most current version of the Employee Handbook can be found on the HRB Site as well as with the Director of HR. Both options A and B provide access to the most up-to-date version of the handbook.

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