Employee Handbook February 2014

1. While at work one day, you see your husband's best friend come in for an appointment with Dr. Radow. What information are you allowed to share with your husband?

You can tell him anything you want, beucase he was a friend before he became a patient.

Page 18-19

Explanation

Page 18-19

2. You arrive 30 minutes late for work on Monday because of a bad traffic accident (you followed policy and notified your immediate supervisor!!). You tell your supervisor not to use your PTO time, and instead you will make up the time later this week. Is this allowed?

Sure!

No. Employees may not assume they can make up time just to avoid using their PTO.

Page 27-28

Explanation

Page 27-28

3. True or False: Employees don't really need to check their email very often. Maybe once a week is enough. If the information is important enough, your supervisor will make sure you are aware.

True

False

Page 56

Explanation

Page 56

4. Jane has had a rough time at work lately. Some of her job duties have changed, and she has had a tough time learning the new workflow and processes. She is getting far behind in her work and is scared her supervsior will find out. What should Jane do?

Make notes of her concerns so she can bring the up with her supervisor at review time

Wait until the problem gets really bad and then talk to HR

Wait until her supervisor brings it up first

Speak to her supervisor now about her concerns and ask for help

Page 52

Explanation

Page 52

5. Employees may not perform any work while "off the clock", Which of the following is an example of working "off the clock"?

Answering phones while clocked out for lunch

Returning patient phone calls after you've clocked out at the end of the day

Answering emails from home without reporting the time to your supervisor

All of the above

Page 24

Explanation

Page 24

6. Which of the following could be considered sexual harassment?

A drug rep repeatedly flirting with an employee

Telling dirty jokes at lunch

Making comments about a coworker’s physical appearance

Page 14

Explanation

Page 14

7. What type of patient information can you post on your Facebook page?

Their picture as long as you don’t tag the patient in it

Their initials, so no one can recognize the patient in your status update about your frustrating day

First name only

Trick question! It is a HIPAA violation to post any patient information on your Facebook page

Page 18-19

Explanation

Page 18-19

8. Jane is a Medical Assistant. On Tuesday, clinic went longer than expected, and Jane had to stay 30 minutes past her normal end time. What should Jane do?

Notify her immediate supervisor the next day

Clock out at her normal quitting time, so that she can avoid looking like she has overtime

Wait until the end of the week to say anything to her supervisor

Page 26-27

Explanation

Page 26-27

9. What does Open Door policy mean?

All doors at PAR must remain open at all times. This includes office doors, exam room doors, etc.

All employees must participate in the annual Holiday Door Decorating contest

Employees are encouraged to apply for internal openings at Pulmonary Associates

Page 8-9

Explanation

Page 8-9

10. An employee asks you to clock in for her at the start of the work day. Is this OK?

Yes, so long as you have her permission

No, it is never OK to clock in or out for another employee

Page 24

Explanation

Page 24

11. In addition to seeking treatment for his cut, what else should Jacob do?

Contact his immediate suprvisor or the Director of HR

Fill out an Accident Report Form

Nothing, he's done all he needs to do

Both A and B

Page 59

Explanation

Page 59

12. Jacob cuts himself while at work. The cut seems pretty deep and he might need stitches. Where does Jacob have to go for treatment so that it is covered under Workers Comp?

Patient First

Any doctor at Pulmonary Associates can stitch him up

Just stick a Band Aid on it, he’ll be fine

Pages 62-63

Explanation

Pages 62-63

13. Who are you required to contact if you need to leave work early due to a personal emergency?

Any coworker, so that someone in the office knows that you’ve left for the day

No one, just make sure you clock out before you leave

Your immediate supervisor

Page 21

Explanation

Page 21

14. You have a death in the family and your supervisor approves your time off on Wednesday, Thursday and Friday to go out of town for the funeral. While driving back to Richmond on Sunday, you hit a bad snowstorm. You post on FaceBook "What an awful Snowstorm. Looks like I wont be at work on Monday". Is this an acceptable way to call off of work?

Yes. Surely some coworkers will see your post and will tell the Office Manager what is going on.

No, employees must contact their immediate supervisor using the method (voice mail, text, etc) required by the supervisor.

Pages 21-23

Explanation

Pages 21-23

15. During lunch, you decide to use your smart phone or other personal device such as a laptop or eReader to check your personal email. Is this allowed?

No

Page 46

Explanation

Page 46

16. Is it important for all employees to show good customer services skills towards our patients?

Yes, our patients are sick with serious illnesses and depend on everyone at Pulmonary Associates for their care

Yes, Pulmonary Associates’ reputation in the community depends in part on how patients feel they’ve been treated by PAR employees

No, if they are sick enough they will come to Pulmonary Associates no matter how we treat them

Both A and B

Page 16-17

Explanation

Page 16-17

17. Who do you contact if you think you or one of your coworkers has experienced sexual harassment?

Your immediate supervisor

Jen Kusznir, Director of HR

Another member of Administration

Any of the above

Page 14-15

Explanation

Page 14-15

18. Which of the following is considered acceptable "personal use" of the internet?

Updating your status on Facebook

Checking your personal email

Updating your queue on Netflix

Trick Question!! No personal use is acceptable, only work related use is OK

Pages 45-46

Explanation

Pages 45-46

19. When is it OK to use unpaid time off?

During FMLA leave after all accrued PTO time has been used

For an emergency or extenuating circumstance after all PTO time has been used.

It can be taken anytime, so long as you follow the attendance policies

Both A and B

Page 39

Explanation

Page 39

20. Melissa has had a hard time getting along with her co workers lately. When employees ask her a question her responses have been curt and short. She has been seen rolling her eyes at employees behind their back. She also refuses to help others around the office, saying she is too busy with her own work. Several employees have complained to the Office Manager about how Melissa treats others in the office. Is Melissa's behavior breaking any PAR policies?

Yes, The Customer Service policy states the importance of showing good customer service to co workers.

Both B and C

Both answer B and C are correct. Answer B states that the Customer Service policy emphasizes the importance of showing good customer service to co-workers. Melissa's behavior, such as being curt and short in her responses, rolling her eyes, and refusing to help others, can be considered as discourteous and disrespectful behavior towards her co-workers. Answer C mentions that the Code of Conduct addresses discourteous and disrespectful behavior towards co-workers as conduct that can lead to disciplinary action. Therefore, both answer B and C indicate that Melissa's behavior is breaking PAR policies.

Explanation

Both answer B and C are correct. Answer B states that the Customer Service policy emphasizes the importance of showing good customer service to co-workers. Melissa's behavior, such as being curt and short in her responses, rolling her eyes, and refusing to help others, can be considered as discourteous and disrespectful behavior towards her co-workers. Answer C mentions that the Code of Conduct addresses discourteous and disrespectful behavior towards co-workers as conduct that can lead to disciplinary action. Therefore, both answer B and C indicate that Melissa's behavior is breaking PAR policies.

21. Bonus Question!!! Where can you find the most current version of the Employee Handbook?

On the HRB Site

The Director of HR has a copy

In a museum, because it is one of the greatest things ever written!!

Both A and B

The most current version of the Employee Handbook can be found on the HRB Site as well as with the Director of HR. Both options A and B provide access to the most up-to-date version of the handbook.

Explanation

The most current version of the Employee Handbook can be found on the HRB Site as well as with the Director of HR. Both options A and B provide access to the most up-to-date version of the handbook.

Employee Handbook February 2014

1. While at work one day, you see your husband's best friend come in for an appointment with Dr. Radow. What information are you allowed to share with your husband?

2.

What first name or nickname would you like us to use?

2. You arrive 30 minutes late for work on Monday because of a bad traffic accident (you followed policy and notified your immediate supervisor!!). You tell your supervisor not to use your PTO time, and instead you will make up the time later this week. Is this allowed?

3. True or False: Employees don't really need to check their email very often. Maybe once a week is enough. If the information is important enough, your supervisor will make sure you are aware.

4. Jane has had a rough time at work lately. Some of her job duties have changed, and she has had a tough time learning the new workflow and processes. She is getting far behind in her work and is scared her supervsior will find out. What should Jane do?

5. Employees may not perform any work while "off the clock", Which of the following is an example of working "off the clock"?

6. Which of the following could be considered sexual harassment?

7. What type of patient information can you post on your Facebook page?

8. Jane is a Medical Assistant. On Tuesday, clinic went longer than expected, and Jane had to stay 30 minutes past her normal end time. What should Jane do?

9. What does Open Door policy mean?

10. An employee asks you to clock in for her at the start of the work day. Is this OK?

11. In addition to seeking treatment for his cut, what else should Jacob do?

12. Jacob cuts himself while at work. The cut seems pretty deep and he might need stitches. Where does Jacob have to go for treatment so that it is covered under Workers Comp?

13. Who are you required to contact if you need to leave work early due to a personal emergency?

15. During lunch, you decide to use your smart phone or other personal device such as a laptop or eReader to check your personal email. Is this allowed?

16. Is it important for all employees to show good customer services skills towards our patients?

17. Who do you contact if you think you or one of your coworkers has experienced sexual harassment?

18. Which of the following is considered acceptable "personal use" of the internet?

19. When is it OK to use unpaid time off?

21. Bonus Question!!! Where can you find the most current version of the Employee Handbook?