Employee Handbook February 2014

21 Questions | Total Attempts: 225

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Employee Handbook February 2014

Questions and Answers
  • 1. 
    What does Open Door policy mean?
    • A. 

      All doors at PAR must remain open at all times. This includes office doors, exam room doors, etc.

    • B. 

      All employees must participate in the annual Holiday Door Decorating contest

    • C. 

      Employees are encouraged to bring up any questions, problems or concerns that arise during their employment to their immediate supervisor or member of Administration

    • D. 

      Employees are encouraged to apply for internal openings at Pulmonary Associates

  • 2. 
    Which of the following is considered acceptable “personal use” of the internet?
    • A. 

      Updating your status on Facebook

    • B. 

      Checking your personal email

    • C. 

      Updating your queue on Netflix

    • D. 

      Trick Question!! No personal use is acceptable, only work related use is OK

  • 3. 
    Melissa has had a hard time getting along with her co workers lately.  When employees ask her a question her responses have been curt and short.  She has been seen rolling her eyes at employees behind their back.  She also refuses to help others around the office, saying she is too busy with her own work.   Several employees have complained to the Office Manager about how Melissa treats others in the office.     Is Melissa's behavior breaking any PAR policies?  
    • A. 

      No, the policies only address how to treat patients and others outside the pratice. They say nothing about how employees are to treat each other.

    • B. 

      Yes, The Customer Service policy states the importance of showing good customer service to co workers.

    • C. 

      Yes, The Code of Conduct addresses discourteous and disrespectful behavior towards co workers as conduct that can lead to disciplinary action

    • D. 

      Both B and C

  • 4. 
    When is it OK to use unpaid time off?  
    • A. 

      During FMLA leave after all accrued PTO time has been used

    • B. 

      For an emergency or extenuating circumstance after all PTO time has been used.

    • C. 

      It can be taken anytime, so long as you follow the attendance policies

    • D. 

      Both A and B

  • 5. 
    You have a death in the family and your supervisor approves your time off on Wednesday, Thursday and Friday to go out of town for the funeral. While driving back to Richmond on Sunday, you hit a bad snowstorm.  You post on FaceBook "What an awful Snowstorm.  Looks like I wont be at work on Monday".  Is  this an acceptable way to call off of work?
    • A. 

      Yes, if you are FaceBook friends with your immediate supervisor and know that he or she will see your post about the snowstorm.

    • B. 

      Yes. Surely some coworkers will see your post and will tell the Office Manager what is going on.

    • C. 

      No, employees must contact their immediate supervisor using the method (voice mail, text, etc) required by the supervisor.

  • 6. 
    Who are you required to contact if you need to leave work early due to a personal emergency?  
    • A. 

      Any coworker, so that someone in the office knows that you’ve left for the day

    • B. 

      No one, just make sure you clock out before you leave

    • C. 

      Your immediate supervisor

  • 7. 
    Jacob cuts himself while at work.  The cut seems pretty deep and he might need stitches.  Where does Jacob have to go for treatment so that it is covered under Workers Comp?   
    • A. 

      Patient First

    • B. 

      Any doctor at Pulmonary Associates can stitch him up

    • C. 

      Just stick a Band Aid on it, he’ll be fine

  • 8. 
    In addition to seeking treatment for his cut, what else should Jacob do? 
    • A. 

      Contact his immediate suprvisor or the Director of HR

    • B. 

      Fill out an Accident Report Form

    • C. 

      Nothing, he's done all he needs to do

    • D. 

      Both A and B

  • 9. 
    During lunch, you decide to use your smart phone or other personal device such as a laptop or eReader to check your personal email.  Is this allowed?  
    • A. 

      No

    • B. 

      Yes, but only if you can do so without logging on to PAR’s Internet network. Personal devices may not be connected to PAR’s internet network. If you are asked to enter a user name and password, that it is PAR’s internet network.

  • 10. 
    An employee asks you to clock in for her at the start of the work day.  Is this OK?   
    • A. 

      Yes, so long as you have her permission

    • B. 

      No, it is never OK to clock in or out for another employee

  • 11. 
    While at work one day, you see your husband's best friend come in for an appointment with Dr. Radow.  What information are you allowed to share with your husband?       
    • A. 

      You can tell him anything you want, beucase he was a friend before he became a patient.

    • B. 

      You can tell your husband that you saw his friend at work, but you can't tell him anything really private like what medications he's on

    • C. 

      Nothing!! You cant even say you saw his friend at work because this would reveal the fact that he is a patient at Pulmonary Associates, and this is protected information under HIPAA

  • 12. 
    Jane is a Medical Assistant.  On Tuesday, clinic went longer than expected, and Jane had to stay 30 minutes past her normal end time.   What should Jane do?
    • A. 

      Notify her immediate supervisor the next day

    • B. 

      Clock out at her normal quitting time, so that she can avoid looking like she has overtime

    • C. 

      Wait until the end of the week to say anything to her supervisor

  • 13. 
    What type of patient information can you post on your Facebook page?   
    • A. 

      Their picture as long as you don’t tag the patient in it

    • B. 

      Their initials, so no one can recognize the patient in your status update about your frustrating day

    • C. 

      First name only

    • D. 

      Trick question! It is a HIPAA violation to post any patient information on your Facebook page

  • 14. 
    Is it important for all employees to show good customer services skills towards our patients?
    • A. 

      Yes, our patients are sick with serious illnesses and depend on everyone at Pulmonary Associates for their care

    • B. 

      Yes, Pulmonary Associates’ reputation in the community depends in part on how patients feel they’ve been treated by PAR employees

    • C. 

      No, if they are sick enough they will come to Pulmonary Associates no matter how we treat them

    • D. 

      Both A and B

  • 15. 
    Which of the following could be considered sexual harassment?
    • A. 

      A drug rep repeatedly flirting with an employee

    • B. 

      Telling dirty jokes at lunch

    • C. 

      Making comments about a coworker’s physical appearance

    • D. 

      All of the above could be considered sexual harassment if it is unwelcome, could create an intimidating work environment, or could reasonably interfere with an employee’s work environment

  • 16. 
    Who do you contact if you think you or one of your coworkers has experienced sexual harassment?
    • A. 

      Your immediate supervisor

    • B. 

      Jen Kusznir, Director of HR

    • C. 

      Another member of Administration

    • D. 

      Any of the above

  • 17. 
    Employees may not perform any work while “off the clock”,  Which of the following is an example of working “off the clock”? 
    • A. 

      Answering phones while clocked out for lunch

    • B. 

      Returning patient phone calls after you've clocked out at the end of the day

    • C. 

      Answering emails from home without reporting the time to your supervisor

    • D. 

      All of the above

  • 18. 
    Jane has had a rough time at work lately.  Some of her job duties have changed, and she has had a tough time learning the new workflow and processes.  She is getting far behind in her work and is scared her supervsior will find out.  What should Jane do? 
    • A. 

      Make notes of her concerns so she can bring the up with her supervisor at review time

    • B. 

      Wait until the problem gets really bad and then talk to HR

    • C. 

      Wait until her supervisor brings it up first

    • D. 

      Speak to her supervisor now about her concerns and ask for help

  • 19. 
    True or False:  Employees don't really need to check their email very often.  Maybe once a week is enough.  If the information is important enough, your supervisor will make sure you are aware.    
    • A. 

      True

    • B. 

      False

  • 20. 
    Bonus Question!!! Where can you find the most current version of the Employee Handbook?
    • A. 

      On the HRB Site

    • B. 

      The Director of HR has a copy

    • C. 

      In a museum, because it is one of the greatest things ever written!!

    • D. 

      Both A and B

  • 21. 
    You arrive 30 minutes late for work on Monday because of a bad traffic accident (you followed policy and notified your immediate supervisor!!).  You tell your supervisor not to use your PTO time, and instead you will make up the time later this week.  Is this allowed?    
    • A. 

      Sure!

    • B. 

      No. Employees may not assume they can make up time just to avoid using their PTO.

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