08 Elm: Effective Leadership Management - Jack Key Kia

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  • 1/9 Questions

    Why will a sales person neglect to follow up with a customer?

    • Fear of rejection
    • It is the manager’s job
    • They did not have it scheduled
    • None of the above
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About This Quiz

This quiz titled '08 ELM: Effective Leadership Management - Jack Key Kia' examines leadership roles in sales management, emphasizing the importance of leadership in driving processes and influencing team success. It challenges misconceptions and explores key qualities required for effective leadership.

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  • 2. 

    The TNT process eliminates the F.E.A.R. factor, False Evidence Appearing Real.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement suggests that the TNT process helps in eliminating the F.E.A.R. factor, which stands for False Evidence Appearing Real. This implies that by following the TNT process, one can overcome their fears by recognizing that they are often based on false evidence. Therefore, the statement is true as it indicates that the TNT process can be effective in eliminating the F.E.A.R. factor.

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  • 3. 

    In order for everyone in the dealership to follow the TNT process the leaders must set the example.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that for everyone in the dealership to follow the TNT process, the leaders must lead by example. This means that the leaders need to demonstrate and practice the TNT process themselves in order to inspire and encourage others to do the same. By setting a positive example, the leaders can create a culture of adherence to the TNT process throughout the dealership.

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  • 4. 

    How will a sales person miss potential sales opportunities?

    • By not asking for the sale

    • By being late to an appointment

    • By never following up

    • Both A and C

    Correct Answer
    A. Both A and C
    Explanation
    A salesperson will miss potential sales opportunities by not asking for the sale and by never following up. Not asking for the sale means that the salesperson fails to close the deal and secure the sale. This could happen due to lack of confidence, fear of rejection, or simply forgetting to ask. On the other hand, never following up means that the salesperson does not maintain contact with potential customers after the initial interaction. This lack of follow-up can result in missed opportunities to nurture leads, address concerns, and ultimately close the sale. Therefore, both A and C are correct answers as they both represent ways in which a salesperson can miss potential sales opportunities.

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  • 5. 

    To revolutionize this industry, make sure to ______________.

    • Lead by example

    • Act with honor, integrity and dignity

    • Train your salespeople properly

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    To revolutionize an industry, it is important to lead by example, act with honor, integrity, and dignity, and also train salespeople properly. By doing all of the above, a company can set a high standard for others to follow, build a trustworthy reputation, and equip their sales team with the necessary skills and knowledge to succeed. This comprehensive approach ensures that the industry is transformed and elevated to new heights.

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  • 6. 

    People are only as good as ____________.

    • The goals they set

    • Their leadership

    • They look

    • All of the above

    Correct Answer
    A. Their leadership
    Explanation
    The given correct answer suggests that people's goodness is determined by their leadership abilities. This implies that individuals who possess strong leadership skills are more likely to be considered good people. Leadership qualities such as empathy, integrity, and the ability to inspire and guide others are often associated with goodness. Therefore, the answer implies that one's leadership capabilities play a crucial role in determining their overall goodness.

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  • 7. 

    Leadership is a skill that requires ______________.

    • Diligent learning

    • Tenacious patience

    • Direction and effort

    • None of the above

    Correct Answer
    A. Tenacious patience
    Explanation
    Leadership is a skill that requires tenacious patience because being a leader often involves dealing with challenges, setbacks, and difficult situations. It requires the ability to remain calm, composed, and persistent in the face of obstacles. Leaders need to have the patience to navigate through complex problems, listen to others, and make thoughtful decisions. Additionally, leadership often involves working with diverse teams and individuals, which requires patience and understanding. Therefore, tenacious patience is essential for effective leadership.

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  • 8. 

    Albert Einstein said, “Whether you think you can or think you can’t you are right.”

    • True

    • False

    Correct Answer
    A. False
    Explanation
    This statement is actually true. Albert Einstein did say, "Whether you think you can or think you can't, you are right." This quote emphasizes the power of one's mindset and belief in oneself. It suggests that our thoughts and beliefs play a significant role in our ability to achieve success or failure. By having a positive and confident mindset, we can increase our chances of accomplishing our goals.

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  • 9. 

    The salesperson is responsible for the success of the TNT process in your dealership.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that the salesperson is solely responsible for the success of the TNT (Test and Train) process in the dealership. However, this is not completely accurate. While the salesperson plays a crucial role in implementing and executing the TNT process, the success of the process is a collective effort involving various individuals and factors. The entire dealership team, including management, support staff, and even customers, contribute to the success of the TNT process through their cooperation, feedback, and engagement. Therefore, it is incorrect to attribute the success of the TNT process solely to the salesperson.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 20, 2013
    Quiz Created by
    Dhalseth
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