08 Elm: Effective Leadership Management - Jack Key Kia

1. Why will a sales person neglect to follow up with a customer?

Fear of rejection

It is the manager’s job

They did not have it scheduled

None of the above

A salesperson may neglect to follow up with a customer due to fear of rejection. This fear can stem from the possibility of the customer not being interested in the product or service, or the fear of facing objections or negative feedback. It is a common psychological barrier that can prevent salespeople from taking necessary actions to close a sale or maintain a customer relationship.

Explanation

A salesperson may neglect to follow up with a customer due to fear of rejection. This fear can stem from the possibility of the customer not being interested in the product or service, or the fear of facing objections or negative feedback. It is a common psychological barrier that can prevent salespeople from taking necessary actions to close a sale or maintain a customer relationship.

2. The TNT process eliminates the F.E.A.R. factor, False Evidence Appearing Real.

True

False

The given statement suggests that the TNT process helps in eliminating the F.E.A.R. factor, which stands for False Evidence Appearing Real. This implies that by following the TNT process, one can overcome their fears by recognizing that they are often based on false evidence. Therefore, the statement is true as it indicates that the TNT process can be effective in eliminating the F.E.A.R. factor.

Explanation

The given statement suggests that the TNT process helps in eliminating the F.E.A.R. factor, which stands for False Evidence Appearing Real. This implies that by following the TNT process, one can overcome their fears by recognizing that they are often based on false evidence. Therefore, the statement is true as it indicates that the TNT process can be effective in eliminating the F.E.A.R. factor.

3. In order for everyone in the dealership to follow the TNT process the leaders must set the example.

True

False

The statement suggests that for everyone in the dealership to follow the TNT process, the leaders must lead by example. This means that the leaders need to demonstrate and practice the TNT process themselves in order to inspire and encourage others to do the same. By setting a positive example, the leaders can create a culture of adherence to the TNT process throughout the dealership.

Explanation

The statement suggests that for everyone in the dealership to follow the TNT process, the leaders must lead by example. This means that the leaders need to demonstrate and practice the TNT process themselves in order to inspire and encourage others to do the same. By setting a positive example, the leaders can create a culture of adherence to the TNT process throughout the dealership.

4. How will a sales person miss potential sales opportunities?

By not asking for the sale

By being late to an appointment

By never following up

Both A and C

A salesperson will miss potential sales opportunities by not asking for the sale and by never following up. Not asking for the sale means that the salesperson fails to close the deal and secure the sale. This could happen due to lack of confidence, fear of rejection, or simply forgetting to ask. On the other hand, never following up means that the salesperson does not maintain contact with potential customers after the initial interaction. This lack of follow-up can result in missed opportunities to nurture leads, address concerns, and ultimately close the sale. Therefore, both A and C are correct answers as they both represent ways in which a salesperson can miss potential sales opportunities.

Explanation

A salesperson will miss potential sales opportunities by not asking for the sale and by never following up. Not asking for the sale means that the salesperson fails to close the deal and secure the sale. This could happen due to lack of confidence, fear of rejection, or simply forgetting to ask. On the other hand, never following up means that the salesperson does not maintain contact with potential customers after the initial interaction. This lack of follow-up can result in missed opportunities to nurture leads, address concerns, and ultimately close the sale. Therefore, both A and C are correct answers as they both represent ways in which a salesperson can miss potential sales opportunities.

5. To revolutionize this industry, make sure to ______________.

Lead by example

Act with honor, integrity and dignity

Train your salespeople properly

All of the above

To revolutionize an industry, it is important to lead by example, act with honor, integrity, and dignity, and also train salespeople properly. By doing all of the above, a company can set a high standard for others to follow, build a trustworthy reputation, and equip their sales team with the necessary skills and knowledge to succeed. This comprehensive approach ensures that the industry is transformed and elevated to new heights.

Explanation

To revolutionize an industry, it is important to lead by example, act with honor, integrity, and dignity, and also train salespeople properly. By doing all of the above, a company can set a high standard for others to follow, build a trustworthy reputation, and equip their sales team with the necessary skills and knowledge to succeed. This comprehensive approach ensures that the industry is transformed and elevated to new heights.

6. People are only as good as ____________.

The goals they set

Their leadership

They look

All of the above

The given correct answer suggests that people's goodness is determined by their leadership abilities. This implies that individuals who possess strong leadership skills are more likely to be considered good people. Leadership qualities such as empathy, integrity, and the ability to inspire and guide others are often associated with goodness. Therefore, the answer implies that one's leadership capabilities play a crucial role in determining their overall goodness.

Explanation

The given correct answer suggests that people's goodness is determined by their leadership abilities. This implies that individuals who possess strong leadership skills are more likely to be considered good people. Leadership qualities such as empathy, integrity, and the ability to inspire and guide others are often associated with goodness. Therefore, the answer implies that one's leadership capabilities play a crucial role in determining their overall goodness.

7. Leadership is a skill that requires ______________.

Diligent learning

Tenacious patience

Direction and effort

None of the above

Leadership is a skill that requires tenacious patience because being a leader often involves dealing with challenges, setbacks, and difficult situations. It requires the ability to remain calm, composed, and persistent in the face of obstacles. Leaders need to have the patience to navigate through complex problems, listen to others, and make thoughtful decisions. Additionally, leadership often involves working with diverse teams and individuals, which requires patience and understanding. Therefore, tenacious patience is essential for effective leadership.

Explanation

Leadership is a skill that requires tenacious patience because being a leader often involves dealing with challenges, setbacks, and difficult situations. It requires the ability to remain calm, composed, and persistent in the face of obstacles. Leaders need to have the patience to navigate through complex problems, listen to others, and make thoughtful decisions. Additionally, leadership often involves working with diverse teams and individuals, which requires patience and understanding. Therefore, tenacious patience is essential for effective leadership.

8. Albert Einstein said, "Whether you think you can or think you can't you are right."

True

False

This statement is actually true. Albert Einstein did say, "Whether you think you can or think you can't, you are right." This quote emphasizes the power of one's mindset and belief in oneself. It suggests that our thoughts and beliefs play a significant role in our ability to achieve success or failure. By having a positive and confident mindset, we can increase our chances of accomplishing our goals.

Explanation

This statement is actually true. Albert Einstein did say, "Whether you think you can or think you can't, you are right." This quote emphasizes the power of one's mindset and belief in oneself. It suggests that our thoughts and beliefs play a significant role in our ability to achieve success or failure. By having a positive and confident mindset, we can increase our chances of accomplishing our goals.

9. The salesperson is responsible for the success of the TNT process in your dealership.

True

False

The statement suggests that the salesperson is solely responsible for the success of the TNT (Test and Train) process in the dealership. However, this is not completely accurate. While the salesperson plays a crucial role in implementing and executing the TNT process, the success of the process is a collective effort involving various individuals and factors. The entire dealership team, including management, support staff, and even customers, contribute to the success of the TNT process through their cooperation, feedback, and engagement. Therefore, it is incorrect to attribute the success of the TNT process solely to the salesperson.

Explanation

The statement suggests that the salesperson is solely responsible for the success of the TNT (Test and Train) process in the dealership. However, this is not completely accurate. While the salesperson plays a crucial role in implementing and executing the TNT process, the success of the process is a collective effort involving various individuals and factors. The entire dealership team, including management, support staff, and even customers, contribute to the success of the TNT process through their cooperation, feedback, and engagement. Therefore, it is incorrect to attribute the success of the TNT process solely to the salesperson.