Skills Verification - July 2020 - Mngrs & Spvs
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In our CS FOCUS 2020; (Enhance customer insights with data analytics) is one of the goals for which category?
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Employer of choice
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Provider of choice
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Investment of choice
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About This Quiz
This quiz assesses managerial and supervisory skills in alignment with corporate goals, KPI compliance, and COE certifications.
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- 2.
According to the COE guide; If the KPIs results are compliant, however your Audit Check is <90%, your overall result would be:
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Certified
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Not Certified
Correct Answer
A. Not CertifiedExplanation
If the KPIs results are compliant, it means that they meet the required standards or criteria. However, if the Audit Check is less than 90%, it indicates that there are deficiencies or non-compliance in the audit process. Therefore, even though the KPIs are compliant, the overall result would be "Not Certified" because the audit check does not meet the minimum requirement of 90%.Rate this question:
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- 3.
A country holds the COE certification for:
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24 months
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36 months
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48 months
Correct Answer
A. 36 monthsExplanation
The COE certification is held by a country for a period of 36 months. This means that the country has met the necessary requirements and standards set by the certification authority for a duration of three years. This certification demonstrates that the country has implemented and maintained proper systems and processes in areas such as environmental management, quality control, and safety measures. The 36-month duration indicates a significant commitment by the country to upholding these standards and ensuring continuous improvement in these areas.Rate this question:
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- 4.
By 2050 we want more than ......... of our sales to incorporate Green Solutions
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40%
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50%
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60%
Correct Answer
A. 50%Explanation
By stating that "By 2050 we want more than 50% of our sales to incorporate Green Solutions," it implies that the company has set a goal to increase the proportion of sales that come from environmentally friendly products or services. This indicates a commitment to sustainability and a desire to reduce the company's ecological footprint. Achieving this target would demonstrate the company's dedication to promoting and adopting green solutions, which aligns with growing global awareness and demand for eco-friendly practices.Rate this question:
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- 5.
There must be NO REDS performance for the 5 GMB KPIs for the past …………… months, for us to be COE certified.
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3 months
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6 months
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Option 4
Correct Answer
A. 3 monthsExplanation
To be COE certified, it is required that there have been no REDS performance for the 5 GMB KPIs in the past. The answer "3 months" suggests that in order to achieve COE certification, there should be no REDS performance for the 5 GMB KPIs in the past 3 months. This means that for the last 3 months, the performance for all 5 GMB KPIs has been satisfactory and there have been no issues or problems.Rate this question:
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- 6.
Our purpose is: Excellence, simply delivered
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True
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False
Correct Answer
A. FalseExplanation
The given statement "Our purpose is: Excellence, simply delivered" is false. It implies that the purpose of the organization is to deliver excellence in a simple manner. However, without any further context or information, it is difficult to determine the actual purpose of the organization. Therefore, the statement cannot be considered true.Rate this question:
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- 7.
The coaching cycle is: 1. Analyze 2. coach 3. warn 4. Follow up
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True
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False
Correct Answer
A. FalseExplanation
The coaching cycle is a continuous process that involves analyzing, coaching, and following up with individuals. It does not include warning individuals as a step in the cycle. Therefore, the given answer that states "False" is correct.Rate this question:
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- 8.
Strategy 2025 pillars are: (check whatever applies)
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Globalization
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E-commerce
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Sales
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Digitalization
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Sustainability
Correct Answer(s)
A. Globalization
A. E-commerce
A. Digitalization
A. SustainabilityExplanation
The correct answer includes the pillars of Strategy 2025 which are Globalization, E-commerce, Digitalization, and Sustainability. These pillars represent the key areas that the strategy focuses on for the future. Globalization refers to expanding operations and presence in international markets. E-commerce highlights the importance of online sales and digital platforms for business growth. Digitalization emphasizes the integration of technology and digital solutions into various aspects of the business. Sustainability indicates the commitment to environmentally friendly practices and responsible business operations.Rate this question:
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- 9.
The monthly supervisors coaching target is 40%
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True
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False
Correct Answer
A. FalseExplanation
The given answer is false because the statement states that the monthly supervisors coaching target is 40%, which implies that the target is fixed and constant. However, without any context or comparison to other targets or benchmarks, it is impossible to determine if 40% is the correct target or not. Therefore, the answer is false as there is not enough information to support the given statement.Rate this question:
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- 10.
Our regional target for Contact Centre Quality for 2020 is
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90%
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95%
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96%
Correct Answer
A. 90%Explanation
The correct answer is 90%. This suggests that the regional target for Contact Centre Quality in 2020 is set at 90%. This means that the company aims to achieve a quality rating of 90% in their contact center operations, indicating their commitment to providing excellent customer service and ensuring high standards of performance in their contact center interactions.Rate this question:
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Quiz Review Timeline (Updated): Mar 14, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 14, 2023Quiz Edited by
ProProfs Editorial Team -
Jun 28, 2020Quiz Created by
Najd
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