08 Elm: Effective Leadership Management - Tempe Cdjr

1. In order for everyone in the dealership to follow the TNT process the leaders must set the example.

True

False

The statement suggests that for everyone in the dealership to follow the TNT process, the leaders must lead by example. This means that the leaders should demonstrate and practice the TNT process themselves, which will encourage and motivate the rest of the employees to do the same. By setting a positive example, the leaders create a culture of accountability and adherence to the TNT process, leading to better overall performance and success in the dealership.

Explanation

The statement suggests that for everyone in the dealership to follow the TNT process, the leaders must lead by example. This means that the leaders should demonstrate and practice the TNT process themselves, which will encourage and motivate the rest of the employees to do the same. By setting a positive example, the leaders create a culture of accountability and adherence to the TNT process, leading to better overall performance and success in the dealership.

2. The TNT process eliminates the F.E.A.R. factor, False Evidence Appearing Real.

True

False

The TNT process refers to a method that helps in eliminating the F.E.A.R. factor, which stands for False Evidence Appearing Real. This suggests that the statement is true, indicating that the TNT process effectively addresses and eliminates the fear that arises from false evidence that may seem real.

Explanation

The TNT process refers to a method that helps in eliminating the F.E.A.R. factor, which stands for False Evidence Appearing Real. This suggests that the statement is true, indicating that the TNT process effectively addresses and eliminates the fear that arises from false evidence that may seem real.

3. Why will a sales person neglect to follow up with a customer?

Fear of rejection

It is the manager’s job

They did not have it scheduled

None of the above

A sales person may neglect to follow up with a customer due to fear of rejection. This fear can stem from the possibility of the customer not being interested or rejecting their offer, which can be disheartening for the sales person. This fear can lead to avoidance behavior, where the sales person avoids following up with the customer to avoid potential rejection.

Explanation

A sales person may neglect to follow up with a customer due to fear of rejection. This fear can stem from the possibility of the customer not being interested or rejecting their offer, which can be disheartening for the sales person. This fear can lead to avoidance behavior, where the sales person avoids following up with the customer to avoid potential rejection.

4. How will a sales person miss potential sales opportunities?

By not asking for the sale

By being late to an appointment

By never following up

Both A and C

A sales person can miss potential sales opportunities by not asking for the sale and by never following up. Not asking for the sale means that the sales person fails to close the deal and secure the sale. Never following up means that the sales person does not maintain contact with potential customers after initial interactions, which can result in missed opportunities to convert leads into sales. Therefore, both options A and C contribute to missing potential sales opportunities.

Explanation

A sales person can miss potential sales opportunities by not asking for the sale and by never following up. Not asking for the sale means that the sales person fails to close the deal and secure the sale. Never following up means that the sales person does not maintain contact with potential customers after initial interactions, which can result in missed opportunities to convert leads into sales. Therefore, both options A and C contribute to missing potential sales opportunities.

5. To revolutionize this industry, make sure to ______________.

Lead by example

Act with honor, integrity and dignity

Train your salespeople properly

All of the above

To revolutionize the industry, it is important to lead by example, as this sets a standard for others to follow. Acting with honor, integrity, and dignity is crucial in building trust and credibility within the industry. Additionally, training salespeople properly ensures that they have the necessary skills and knowledge to excel in their roles, ultimately contributing to the industry's transformation. Therefore, all of the mentioned actions are essential for revolutionizing the industry.

Explanation

To revolutionize the industry, it is important to lead by example, as this sets a standard for others to follow. Acting with honor, integrity, and dignity is crucial in building trust and credibility within the industry. Additionally, training salespeople properly ensures that they have the necessary skills and knowledge to excel in their roles, ultimately contributing to the industry's transformation. Therefore, all of the mentioned actions are essential for revolutionizing the industry.

6. Albert Einstein said, "Whether you think you can or think you can't you are right."

True

False

This statement is actually true. Albert Einstein did say, "Whether you think you can or think you can't, you are right." This quote highlights the importance of mindset and belief in achieving success. It suggests that one's thoughts and beliefs play a significant role in determining whether they will be successful or not.

Explanation

This statement is actually true. Albert Einstein did say, "Whether you think you can or think you can't, you are right." This quote highlights the importance of mindset and belief in achieving success. It suggests that one's thoughts and beliefs play a significant role in determining whether they will be successful or not.

7. The salesperson is responsible for the success of the TNT process in your dealership.

True

False

The statement "The salesperson is responsible for the success of the TNT process in your dealership" is false. While the salesperson plays a crucial role in the TNT (Tried and True) process, they are not solely responsible for its success. The success of the TNT process relies on various factors, including the efforts of the entire dealership team, effective communication, customer satisfaction, and the overall sales strategy. It is a collaborative effort that involves multiple individuals and departments within the dealership.

Explanation

The statement "The salesperson is responsible for the success of the TNT process in your dealership" is false. While the salesperson plays a crucial role in the TNT (Tried and True) process, they are not solely responsible for its success. The success of the TNT process relies on various factors, including the efforts of the entire dealership team, effective communication, customer satisfaction, and the overall sales strategy. It is a collaborative effort that involves multiple individuals and departments within the dealership.

8. Leadership is a skill that requires ______________.

Diligent learning

Tenacious patience

Direction and effort

None of the above

Leadership is a skill that requires tenacious patience because being a leader involves dealing with various challenges, setbacks, and difficult situations. It requires the ability to remain calm, composed, and patient in order to navigate through obstacles and effectively lead a team or organization. Tenacious patience enables leaders to persevere, stay focused on their goals, and maintain a positive attitude even in the face of adversity. It allows them to listen to others, understand different perspectives, and make informed decisions. Overall, leadership demands a steadfast and unwavering patience to inspire and guide others towards success.

Explanation

Leadership is a skill that requires tenacious patience because being a leader involves dealing with various challenges, setbacks, and difficult situations. It requires the ability to remain calm, composed, and patient in order to navigate through obstacles and effectively lead a team or organization. Tenacious patience enables leaders to persevere, stay focused on their goals, and maintain a positive attitude even in the face of adversity. It allows them to listen to others, understand different perspectives, and make informed decisions. Overall, leadership demands a steadfast and unwavering patience to inspire and guide others towards success.

9. People are only as good as ____________.

The goals they set

Their leadership

They look

All of the above

The given answer suggests that a person's leadership abilities determine their level of goodness. This implies that a person's ability to lead and influence others plays a crucial role in determining their overall goodness or effectiveness in various aspects of life. Good leadership qualities such as integrity, empathy, and effective communication can positively impact a person's actions and decisions, ultimately contributing to their overall goodness.

Explanation

The given answer suggests that a person's leadership abilities determine their level of goodness. This implies that a person's ability to lead and influence others plays a crucial role in determining their overall goodness or effectiveness in various aspects of life. Good leadership qualities such as integrity, empathy, and effective communication can positively impact a person's actions and decisions, ultimately contributing to their overall goodness.