Lunch & Learn (CRM)
10 Questions
| Total Attempts: 99
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CRM Trainingabc
Questions and Answers
- 1.What status does a number have to be added?
- A.
NUM 1
- B.
NUM 2
- C.
NUM 3
- D.
NUM 4
- 2.Where can you find an FOC date?
- A.
In the description area of a number ticket.
- B.
In the comment area of a number ticket.
- C.
In the solution area of a number ticket.
- D.
In the custom area of a number ticket.
- 3.True/False EQP 5 means we have the tracking information for any purchased equipment.
- A.
True
- B.
False
- 4.Check all the different locations you can find the assigned sales rep or channel rep.
- A.
Account Information
- B.
Number Ticket
- C.
Description Information
- D.
System Ticket
- E.
Contact Information
- 5.True/False Customer Service closes number tickets.
- A.
True
- B.
False
- 6.What status is a setup done at?
- A.
SYS 1
- B.
SYS 2
- C.
SYS 3
- D.
All of the Above
- 7.True/False The CID can be found in the Solution section of the Number ticket.
- A.
True
- B.
False
- 8.If a customer calls in asking what they bought where can you find that information?
- A.
Customer Information
- B.
Attachments
- C.
Description
- D.
Solution Information
- 9.True/False You can comment on the Number ticket to get more information about that ticket.
- A.
True
- B.
False
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