Lunch & Learn (CRM)

10 Questions | Total Attempts: 99

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Lunch & Learn (CRM)

CRM Trainingabc


Questions and Answers
  • 1. 
    What status does a number have to be added?
    • A. 

      NUM 1

    • B. 

      NUM 2

    • C. 

      NUM 3

    • D. 

      NUM 4

  • 2. 
    Where can you find an FOC date?
    • A. 

      In the description area of a number ticket.

    • B. 

      In the comment area of a number ticket.

    • C. 

      In the solution area of a number ticket.

    • D. 

      In the custom area of a number ticket.

  • 3. 
    True/False EQP 5 means we have the tracking information for any purchased equipment.
    • A. 

      True

    • B. 

      False

  • 4. 
    Check all the different locations you can find the assigned sales rep or channel rep.
    • A. 

      Account Information

    • B. 

      Number Ticket

    • C. 

      Description Information

    • D. 

      System Ticket

    • E. 

      Contact Information

  • 5. 
    True/False Customer Service closes number tickets. 
    • A. 

      True

    • B. 

      False

  • 6. 
    What status is a setup done at?
    • A. 

      SYS 1

    • B. 

      SYS 2

    • C. 

      SYS 3

    • D. 

      All of the Above

  • 7. 
    True/False The CID can be found in the Solution section of the Number ticket. 
    • A. 

      True

    • B. 

      False

  • 8. 
    If a customer calls in asking what they bought where can you find that information?
    • A. 

      Customer Information

    • B. 

      Attachments

    • C. 

      Description

    • D. 

      Solution Information

  • 9. 
    True/False You can comment on the Number ticket to get more information about that ticket.
    • A. 

      True

    • B. 

      False