Nirix Technology Helpdesk Training Exam

50 Questions | Total Attempts: 42

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Technology Quizzes & Trivia

A score of 80% or higher is required to pass this exam.

Questions and Answers
  • 1. 
    What is the MFCMAPI tool? Describe a scenario (in detail) of when we would need to use it and why.
  • 2. 
    What make of Server/Client Antivirus Software do we use for all Hosted Desktop customers?
  • 3. 
    What is the FIRST thing you must do when after installing an application or making any system configuration changes requires a server reboot on a Shared Hosting server?
  • 4. 
    Name THREE types of monitors we use for servers in What's Up Pro
  • 5. 
    What is the FULL URL for the WEMiSphere Support Portal?
  • 6. 
    Describe the process of how to start a user rebuild for a Hosted Backup customer, and why do we do it?
  • 7. 
    Name 2 advantages a customer will receive if they chose Hosted Desktop Premium over Hosted Desktop Enhanced.
  • 8. 
    Name 3 troubleshooting steps you would perform in the following scenario:Jane Doe has called in stating that multiple users are complaining that they are unable to send/receive emails (no error message is shown to the users)
  • 9. 
    If the a Hosted Desktop customer calls in saying he would like to delete a Hosting user account, and create a new Hosting user account for a new employee, what is the process the customer must follow in order for Nirix to proceed with this request?
  • 10. 
    Please describe the role of the Hosted Backup RDR.
  • 11. 
    Please describe the process of how to escalate a WEMiSphere Support Call.
  • 12. 
    Please describe what a Nirix Channel Partner is.
  • 13. 
    List the mailbox sizes that come standard with each of the following editions of Hosted Desktop:Hosted Desktop BasicHosted Desktop EnhancedHosted Desktop Premium
  • 14. 
    Describe at least TWO benefits of having Hosted Backup Enterprise Edition over Hosted Backup Commercial Edition.
  • 15. 
    Describe at least THREE troubleshooting steps you would perform with the customer in the following scenario:2:00AM...The WEMiSphere On-Call Support Phone (Blackberry) begins to alert you that the URL's and are both detected down for the past 5 minutes (all monitors in What's Up Pro are detected down for each URL)
  • 16. 
    What is the first point of escalation for WEM URL issues?
  • 17. 
    Name the THREE customers currently in our Shared Hosting Environment.
  • 18. 
    List the server names for the TWO Exchange Servers in Nirix's Shared Hosting Environment.
  • 19. 
    Based on Nirix's standard naming scheme for Nirix Internal HQ servers, please tell me what the name of the server would be if we were deploying a new VMware Virtual Centre server for our Nirix HQ office:
  • 20. 
    What would be the backup set name for the a Microsoft SQL Database job running on a server called coserver01?
  • 21. 
    What are the standard Retention Policies we create for Hosted Backup Commercial deployments?
  • 22. 
    List the internal server names for the TWO Hosted Backup OBS servers in our environment at this current time.
  • 23. 
    What is the internal server name for the Hosted Backup RDR server?
  • 24. 
    What is the standard name we use for the temporary backup folder for Hosted Backup Commercial Edition?
  • 25. 
    What is the internal server name for the server used for all user management tasks for Nirix's Shared Hosting environment (i.e. when creating a new user account for a customer in Nirix's Shared Hosting environment)
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