Nirix Technology Helpdesk Training Exam

The correct answer is "Thank you for calling the Nirix Helpdesk. My name is Jeffrey, can I please have your company name and account number?" because it includes the appropriate greeting for the Nirix Helpdesk and asks for the necessary information (company name and account number) to assist the caller.

The correct answer is 780-906-1556.

The correct IP scheme for Nirix's HQ internal network is 172.31.0.X. This is because it falls within the private IP address range specified by RFC 1918 for Class B networks. The first octet is 172, which is within the range of 172.16.0.0 to 172.31.255.255. The second octet is 31, which can be any value between 0 and 255. The third octet is 0, indicating that it is the network identifier, and the fourth octet can be any value between 0 and 255, representing host addresses on the network.

Ping latency can be monitored through What's Up Pro. This means that the software has the capability to measure and track the time it takes for a ping request to reach its destination and receive a response. By monitoring ping latency, network administrators can assess the performance and responsiveness of their network connections.

Nirix does not configure a VPN between the Data Centre and a customer's office to transfer files.

Nirix is not able to provide "10 minutes best effort" support for an out-of-scope issue for a Hosted Desktop Enhanced or Premium user. This means that if the issue falls outside of the scope of their support, they will not be able to provide the promised support within the specified time frame.

The customer is required to provide the Nirix Support Tag Number in order for Nirix to verify if the PC is supported or not under their Hosted Desktop contract.

Customer Care Pack Incidents are a type of support or service provided by Customer Care Pack Inc. These incidents are typically purchased for a specific period, such as a year. If these incidents are not used within that period, they cannot be carried over to the next year. Therefore, the statement is true.

The correct answer is https://webmail.nirix.com/exchange because it is the only option that includes the correct domain name (nirix.com) and the correct path to the internal OWA site (/exchange). The other options either have incorrect domain names or incorrect paths.

Nirix standardizes on Dell as the manufacturer of their server equipment. This means that they primarily use Dell servers, workstations, laptops, and other related equipment in their operations.

The correct server name to connect to using the VMware vSphere Client to manage all virtual machines and hosts at the Nirix Data Centre is "EDM-DC1-VMVC-01".

The given answer is true because it states that Nirix's Shared Hosting customers are currently using Microsoft Exchange 2007.

In order for a Hosted Desktop/Exchange customer to activate their Blackberry on Nirix's Hosted BES service, the phone plan option that must be enabled on the user's phone plan before activating is the BES Data Plan. This plan is specifically designed for Blackberry Enterprise Server (BES) users and allows them to access their emails, calendars, contacts, and other corporate data securely. The BES Data Plan ensures that the Blackberry device can connect to the BES server and receive all the necessary data and services.

The maximum size limit for a Hosted Backup customer is not 4TB.

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Taking a virtual machine snapshot of an exchange server with the Guest Memory enabled is recommended because it allows for a more complete and consistent backup of the server. By including the Guest Memory, the snapshot captures the current state of the server's memory, which can be useful for restoring the server to a specific point in time. This ensures that all data and processes are properly preserved, minimizing the risk of data loss or corruption during the backup process. Therefore, it is advisable to always enable the Guest Memory when taking a snapshot of an exchange server.

If one of the OBS servers is down, advising the Hosted Backup customer to point his backup agent directly to the alternate OBS server will not work. The backup agent is designed to work with a specific OBS server and cannot be redirected to another server without reconfiguration. Therefore, the statement is false.

The statement "Nirix's Dedicated Hosting customers are currently using Microsoft Exchange 2007" is false. This means that Nirix's Dedicated Hosting customers are not using Microsoft Exchange 2007.

The correct IP scheme for Nirix's Data Centre internal network is 172.30.254.X. This is because it falls within the private IP address range of 172.16.0.0 - 172.31.255.255, which is designated for use in private networks. The other options either fall outside of this range or have numbers that are not within the valid range for a subnet.

The correct path to find documentation related to a specific Operations Process is S:\External\Operations\Processes. This path is the most direct and specific location that includes both the "Operations" and "Processes" folders. The other paths either do not include the "Operations" folder or include additional folders that are not relevant to finding documentation for Operations Processes.

ESM stands for Exchange System Manager. This is a management tool used for managing Microsoft Exchange Server. It allows administrators to manage various aspects of the Exchange Server environment, such as mailboxes, public folders, connectors, and administrative groups.

The first point of escalation for WEM URL issues is not submitting a "Support Request" through the WEMiSphere Support Portal.

Hosted Desktop Enhanced is the correct answer because it is one of the editions that come with new PC's during the deployment. The other editions mentioned, Hosted Desktop Basic, Hosted Desktop Premier, and Hosted Desktop Pro, are not specified to come with new PC's during deployment.

The full web address for Nirix Shared Hosting customers that connect to Citrix using the Web Interface is https://hosteddesktop.nirix.com. This address allows customers to access their hosted desktops and utilize the Citrix platform for their shared hosting services.