Nirix Technology Helpdesk Training Exam

50 Questions | Attempts: 83
Share

SettingsSettingsSettings
Technology Quizzes & Trivia

A score of 80% or higher is required to pass this exam.


Questions and Answers
  • 1. 
    What is the MFCMAPI tool? Describe a scenario (in detail) of when we would need to use it and why.
  • 2. 
    What make of Server/Client Antivirus Software do we use for all Hosted Desktop customers?
  • 3. 
    Please choose the correct Call Opening Script for all Nirix Helpdesk calls.
    • A. 

      "Thank you for calling Nirix Technology. My name is Jeffrey, can I please have your company name and account number?

    • B. 

      "Thank you for calling Nirix. My name is Jeffrey, can I please start with your company account number?

    • C. 

      "Thank you for calling the Nirix Helpdesk. My name is Jeffrey, can I please have your company name and account number?

    • D. 

      "Thank you for calling the Nirix Helpdesk. My name is Jeffrey, can I please start with your company account number?

  • 4. 
    Please choose the correct IP scheme for Nirix's Data Centre internal network.
    • A. 

      172.0.254.X

    • B. 

      172.254.30.X

    • C. 

      172.30.254.X

    • D. 

      172.31.0.X

    • E. 

      172.30.0.X

    • F. 

      172.254.0.X

  • 5. 
    What is the Nirix WEMiSphere On-Call Support Phone Number (Blackberry)?
    • A. 

      780-444-1556

    • B. 

      780-906-1556

    • C. 

      780-408-1890

    • D. 

      780-908-1556

    • E. 

      780-905-1556

  • 6. 
    Please choose the correct IP scheme for Nirix's HQ internal network.
    • A. 

      172.30.254.X

    • B. 

      172.31.0.X

    • C. 

      172.31.254.X

    • D. 

      172.254.31.X

    • E. 

      172.30.0.X

    • F. 

      172.0.31.X

  • 7. 
    True or False: Ping Latency can be monitored through What's Up Pro
    • A. 

      True

    • B. 

      False

  • 8. 
    What is the FIRST thing you must do when after installing an application or making any system configuration changes requires a server reboot on a Shared Hosting server?
  • 9. 
    True or False: Nirix configures a VPN between the Data Centre and a customer's office to have the ability to transfer files to and from the Data Centre and the customer's office.
    • A. 

      True

    • B. 

      False

  • 10. 
    Name THREE types of monitors we use for servers in What's Up Pro
  • 11. 
    True or False: Nirix is able to provide "10 minutes best effort' support for an out-of-scope issue for a Hosted Desktop Enhanced or Premium user.
    • A. 

      True

    • B. 

      False

  • 12. 
    What is the FULL URL for the WEMiSphere Support Portal?
  • 13. 
    Describe the process of how to start a user rebuild for a Hosted Backup customer, and why do we do it?
  • 14. 
    Name 2 advantages a customer will receive if they chose Hosted Desktop Premium over Hosted Desktop Enhanced.
  • 15. 
    Name 3 troubleshooting steps you would perform in the following scenario:Jane Doe has called in stating that multiple users are complaining that they are unable to send/receive emails (no error message is shown to the users)
  • 16. 
    True or False: If one of the OBS servers are down, you can advise the Hosted Backup customer to point his backup agent directly to the alternate OBS server to get a temporary backup working until the issue is resolved with the effected OBS server.
    • A. 

      True

    • B. 

      False

  • 17. 
    Please choose the correct path to find documentation related to a specific Operations Process.
    • A. 

      S:\External\Operations

    • B. 

      S:\Internal\Operations\Infrastructure

    • C. 

      S:\External\Operations\Infrastructure\Processes

    • D. 

      S:\External\Public\Processes

    • E. 

      S:\External\Operations\Processes

    • F. 

      S:\External\Clients

    • G. 

      S:\External\Processes

  • 18. 
    If the a Hosted Desktop customer calls in saying he would like to delete a Hosting user account, and create a new Hosting user account for a new employee, what is the process the customer must follow in order for Nirix to proceed with this request?
  • 19. 
    If a Hosted Desktop customer calls in saying that his keyboard is physically broken on his laptop, what piece of information is he/she required to provide to Nirix in order for us to verify if the PC is supported or not under their Hosted Desktop contract?
    • A. 

      Nirix Support Asset Tag Number

    • B. 

      Nirix Support Number

    • C. 

      Nirix Service Tag Number

    • D. 

      Nirix Support Tag Number

    • E. 

      Device Make, Model, and Serial Number

  • 20. 
    True or False: Customer Care Pack Incidents cannot be carried over from the previous year if they are unused.
    • A. 

      True

    • B. 

      False

  • 21. 
    Please describe the role of the Hosted Backup RDR.
  • 22. 
    Please describe the process of how to escalate a WEMiSphere Support Call.
  • 23. 
    Please describe what a Nirix Channel Partner is.
  • 24. 
    Please select the correct FULL ADDRESS to Nirix's internal OWA site.
    • A. 

      Https://webmail.nirixhosted.com/owa

    • B. 

      Https://webmail.nirixtech.com/exchange

    • C. 

      Https://webmail.nirix.com/owa

    • D. 

      Https://webmail.nirix.com/exchange

  • 25. 
    What does ESM stand for?
    • A. 

      Exchange Server Management

    • B. 

      Exchange Server Manager

    • C. 

      Exchange System Management

    • D. 

      Exchange System Manager

Back to Top Back to top
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.