Nirix Technology Helpdesk Training Exam

What is the MFCMAPI tool? Describe a scenario (in detail) of when we would need to use it and why.

What make of Server/Client Antivirus Software do we use for all Hosted Desktop customers?

What is the FIRST thing you must do when after installing an application or making any system configuration changes requires a server reboot on a Shared Hosting server?

Name THREE types of monitors we use for servers in What's Up Pro

What is the FULL URL for the WEMiSphere Support Portal?

Describe the process of how to start a user rebuild for a Hosted Backup customer, and why do we do it?

Name 2 advantages a customer will receive if they chose Hosted Desktop Premium over Hosted Desktop Enhanced.

Name 3 troubleshooting steps you would perform in the following scenario:Jane Doe has called in stating that multiple users are complaining that they are unable to send/receive emails (no error message is shown to the users)

If the a Hosted Desktop customer calls in saying he would like to delete a Hosting user account, and create a new Hosting user account for a new employee, what is the process the customer must follow in order for Nirix to proceed with this request?

Please describe the role of the Hosted Backup RDR.

Please describe the process of how to escalate a WEMiSphere Support Call.

Please describe what a Nirix Channel Partner is.

List the mailbox sizes that come standard with each of the following editions of Hosted Desktop:Hosted Desktop BasicHosted Desktop EnhancedHosted Desktop Premium

Describe at least TWO benefits of having Hosted Backup Enterprise Edition over Hosted Backup Commercial Edition.

Describe at least THREE troubleshooting steps you would perform with the customer in the following scenario:2:00AM...The WEMiSphere On-Call Support Phone (Blackberry) begins to alert you that the URL's www.wem.ca and www.mallofamerica.com are both detected down for the past 5 minutes (all monitors in What's Up Pro are detected down for each URL)

What is the first point of escalation for WEM URL issues?

Name the THREE customers currently in our Shared Hosting Environment.

List the server names for the TWO Exchange Servers in Nirix's Shared Hosting Environment.

Based on Nirix's standard naming scheme for Nirix Internal HQ servers, please tell me what the name of the server would be if we were deploying a new VMware Virtual Centre server for our Nirix HQ office:

What would be the backup set name for the a Microsoft SQL Database job running on a server called coserver01?

What are the standard Retention Policies we create for Hosted Backup Commercial deployments?

List the internal server names for the TWO Hosted Backup OBS servers in our environment at this current time.

What is the internal server name for the Hosted Backup RDR server?

What is the standard name we use for the temporary backup folder for Hosted Backup Commercial Edition?

What is the internal server name for the server used for all user management tasks for Nirix's Shared Hosting environment (i.e. when creating a new user account for a customer in Nirix's Shared Hosting environment)