2017 New Hire Quiz
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This is a quiz that will test your knowledge of Chase Field facts, features and policies. A passing score of 80% or better must be achieved in order for an employee to work the 2017 D-backs season.
Please type your FIRST NAME, LAST NAME, DEPARTMENT and E-MAIL (if you have one) before starting the quiz.
- 1.
What does FAWTSY stand for?
- A.
Find A Way To Stand You?
- B.
Find A Way To Stop You?
- C.
Find A Way To Say Yes?
- D.
Find A Way To Show You.
Correct Answer
C. Find A Way To Say Yes?Explanation
The acronym FAWTSY stands for "Find A Way To Say Yes." This suggests that the phrase is about finding a solution or a positive response to a situation or request. It implies a willingness to be open-minded, flexible, and accommodating in order to find a favorable outcome or agreement.Rate this question:
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- 2.
Before event report time GSR's and GRR's may enter the building no earlier then?
- A.
Thirty minutes
- B.
Seven minutes
- C.
One hour
- D.
Forty Five minutes
Correct Answer
D. Forty Five minutesExplanation
Before the event report time, GSR's and GRR's may enter the building no earlier than forty-five minutes.Rate this question:
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- 3.
You are allowed to swipe in how many minutes before your shift?
- A.
30
- B.
10
- C.
15
- D.
7
Correct Answer
D. 7Explanation
You are allowed to swipe in 7 minutes before your shift starts. This means that you can arrive up to 7 minutes early and still be considered on time for your shift.Rate this question:
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- 4.
Reporting on the job injury?
- A.
Call the office the next day
- B.
Report the incident at the end of the shift
- C.
Advise your Supervisor/Manager immediately
- D.
Don't tell anyone
Correct Answer
C. Advise your Supervisor/Manager immediatelyExplanation
It is important to advise your Supervisor/Manager immediately when reporting a job injury because they need to be informed as soon as possible in order to take the necessary actions. Delaying the report could result in the injury not being properly addressed or documented, which could have negative consequences for both the employee and the company. By informing the Supervisor/Manager immediately, they can ensure that the injured employee receives the necessary medical attention and that the incident is properly investigated and documented for any potential legal or insurance purposes.Rate this question:
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- 5.
Which is the correct procedure for finding a Lost and Found item?
- A.
All Lost and Found items are given to Guest Relations (during the game).
- B.
Give the item to Security Control once the Guest Relations offices have closed down after the game.
- C.
Notify your Supervisor if you have found an item.
- D.
All of the above.
Correct Answer
D. All of the above.Explanation
The correct procedure for finding a Lost and Found item is to follow all of the options mentioned. First, all Lost and Found items should be given to Guest Relations during the game. If the Guest Relations offices have closed down after the game, the item should be given to Security Control. Additionally, it is important to notify your Supervisor if you have found an item. Therefore, all of the above options are correct procedures for finding a Lost and Found item.Rate this question:
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- 6.
During baseball games, guest are allowed to bring in their own food into the ballpark?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Guests are allowed to bring in their own food into the ballpark during baseball games. This means that they have the freedom to bring their own snacks or meals instead of relying solely on the food options available at the ballpark. This can be convenient for those who have specific dietary restrictions or preferences, or simply prefer to bring their own food for cost-saving purposes.Rate this question:
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- 7.
Where are the (2) Guest Relations Offices found at Chase Field?
- A.
Section 128 & 322
- B.
Section 105 & 328
- C.
Section 117 & 317
- D.
Section 132 & 314
Correct Answer
A. Section 128 & 322Explanation
The correct answer is Section 128 & 322. These are the locations where the Guest Relations Offices are found at Chase Field.Rate this question:
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- 8.
If there are any leftover giveaway items, employee are allowed to take one?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
According to the given statement, if there are any leftover giveaway items, employees are NOT allowed to take one. Therefore, the correct answer is False.Rate this question:
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- 9.
What is the correct amount of time for employee breaks?
- A.
30
- B.
15
- C.
20
- D.
25
Correct Answer
C. 20Explanation
The correct amount of time for employee breaks is 20 minutes. This duration allows employees to take a sufficient amount of time to rest and recharge during their workday without causing significant disruptions to their productivity. It strikes a balance between providing employees with a reasonable break and ensuring that work can resume in a timely manner.Rate this question:
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- 10.
What is Chase Field's capacity?
- A.
48,000
- B.
52,000
- C.
57,000
- D.
60,000
Correct Answer
A. 48,000Explanation
Chase Field's capacity is 48,000, as stated in the answer.Rate this question:
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- 11.
Which of the following are necessary customer service skills for all Chase Field Employees?
- A.
Smiling
- B.
Listening
- C.
Friendly greeting (on entry and exit)
- D.
Eye contact
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
All of the mentioned skills are necessary customer service skills for all Chase Field Employees. Smiling, listening, friendly greeting, and eye contact are all important aspects of providing excellent customer service. Smiling helps create a positive and welcoming environment for customers. Listening allows employees to understand and address customer needs effectively. A friendly greeting on entry and exit helps make customers feel valued and appreciated. Eye contact demonstrates attentiveness and shows that employees are actively engaged with customers. Therefore, all of these skills are essential for providing exceptional customer service.Rate this question:
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- 12.
Kids are allowed to "Run the Bases" following our home game(s) on which day(s) of the week?
- A.
After every game
- B.
Sunday
- C.
Friday, Saturday and Sunday
- D.
Friday and Saturday
Correct Answer
B. SundayExplanation
Kids are allowed to "Run the Bases" following our home game on Sundays. This means that after every game played on Sundays, kids have the opportunity to run the bases.Rate this question:
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- 13.
Our success depends on "You".
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that the success of a certain entity or situation depends on the person being addressed as "you." This implies that the actions, efforts, or contributions of the individual referred to as "you" are crucial in determining the outcome or achievement of success. Therefore, the correct answer is True, as it aligns with the idea that the success being discussed is reliant on the person being addressed.Rate this question:
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- 14.
How do you submit your work schedule?
- A.
Give a hard copy to your Manager
- B.
Call in your schedule
- C.
Submit your schedule online
- D.
Mail in your schedule
- E.
All of the above
Correct Answer
C. Submit your schedule onlineExplanation
The correct answer is "Submit your schedule online." This means that instead of giving a hard copy to your manager, calling in your schedule, or mailing it, the preferred method is to submit it online. This could be through a company's online scheduling system or a designated platform for employees to input their work schedules. This method is likely more efficient and convenient for both the employee and the manager, allowing for easy access and updates to the schedule.Rate this question:
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- 15.
Guest are allowed to bring in the following items to drink?
- A.
None
- B.
Pepsi products
- C.
Anything they want
- D.
Sealed non-flavored water and juice boxes
Correct Answer
D. Sealed non-flavored water and juice boxesExplanation
Guests are only allowed to bring in sealed non-flavored water and juice boxes to drink. This means that they cannot bring any other beverages such as Pepsi products or anything else they want. The restriction on flavored water and juice boxes suggests that the venue wants to control the types of drinks being consumed, possibly for health or safety reasons.Rate this question:
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- 16.
Your schedule is due when?
- A.
On the first day of the month
- B.
On the last day of the month
- C.
On the 10th
- D.
On the 15th
Correct Answer
C. On the 10thExplanation
The schedule is due on the 10th of the month. This means that it needs to be submitted or completed by that date.Rate this question:
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- 17.
When first getting to your working area, it is best to?
- A.
Locate the closest restrooms, elevator and pay phone.
- B.
Take a break
- C.
Walk your area/section to notice if anything is out of the ordinary.
- D.
Help clean seats if you notice any are dirty when working a portal.
- E.
Talk with your fellow peers.
- F.
Answers A, C and D.
Correct Answer
F. Answers A, C and D.Explanation
When first getting to your working area, it is best to locate the closest restrooms, elevator, and pay phone. This is important for practical reasons, as knowing the location of these facilities can save time and make it easier to navigate the area. Additionally, it is advisable to walk your area/section to notice if anything is out of the ordinary. This helps to ensure a safe and organized working environment. Lastly, helping clean seats if you notice any are dirty when working a portal shows responsibility and contributes to maintaining cleanliness.Rate this question:
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- 18.
If you trade a shift with a fellow employee it must be done how many hours in advance?
- A.
48
- B.
24
- C.
12
- D.
5
Correct Answer
B. 24Explanation
When trading a shift with a fellow employee, it must be done 24 hours in advance. This allows for proper scheduling and ensures that both employees have enough time to adjust their plans accordingly. Waiting until the last minute could cause confusion and disrupt the work schedule.Rate this question:
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- 19.
You are allowed to ask for player autographs or a picture if it is out of the public sight?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is asking whether it is allowed to ask for player autographs or a picture if it is out of the public sight. The correct answer is "False" because the question implies that it is not allowed to ask for autographs or pictures if it is out of the public sight.Rate this question:
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- 20.
Children over what age need a ticket?
- A.
All children need a ticket
- B.
3
- C.
2
- D.
4
Correct Answer
C. 2Explanation
Children over the age of 2 need a ticket.Rate this question:
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- 21.
What should GSR's or GRR's not do at there posts?
- A.
Chew gum
- B.
Be on the phone.
- C.
Lean against walls, post, railings.
- D.
Back towards guest
- E.
All the above
Correct Answer
E. All the aboveExplanation
GSR's or GRR's should not chew gum, be on the phone, lean against walls, posts, or railings, or have their back towards guests. These actions are unprofessional and can negatively impact the guest experience.Rate this question:
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- 22.
Attendance at event briefings is mandatory for all GSR's and GRR's.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Attendance at event briefings is mandatory for all GSRs and GRRs. This means that it is required for both GSRs and GRRs to attend event briefings.Rate this question:
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- 23.
In what year did the Diamondbacks start play?
- A.
2001
- B.
1999
- C.
1998
- D.
1996
Correct Answer
C. 1998Explanation
The Diamondbacks started playing in 1998.Rate this question:
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- 24.
Where should you submit your monthly schedule
- A.
Via email to the GS Managers
- B.
AZDbacks.com
- C.
ABI.com
- D.
Hand delivered to the GS Managers
Correct Answer
C. ABI.com -
- 25.
Which gates can a guest leave and get a re-entry card and or go out to smoke?
- A.
Gates E, B, F and E
- B.
Gates K, J, C, and F
- C.
Gates A, F, J and K
- D.
Gates F, B, J and K
Correct Answer
C. Gates A, F, J and KExplanation
Guests can leave and get a re-entry card and/or go out to smoke at Gates A, F, J, and K.Rate this question:
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Current Version
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Mar 16, 2023Quiz Edited by
ProProfs Editorial Team -
Mar 10, 2014Quiz Created by
Azdiamondbacks
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