2017 New Hire Quiz

Attendance at event briefings is mandatory for all GSRs and GRRs. This means that it is required for both GSRs and GRRs to attend event briefings.

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The acronym FAWTSY stands for "Find A Way To Say Yes." This suggests that the phrase is about finding a solution or a positive response to a situation or request. It implies a willingness to be open-minded, flexible, and accommodating in order to find a favorable outcome or agreement.

According to the given statement, if there are any leftover giveaway items, employees are NOT allowed to take one. Therefore, the correct answer is False.

All of the mentioned skills are necessary customer service skills for all Chase Field Employees. Smiling, listening, friendly greeting, and eye contact are all important aspects of providing excellent customer service. Smiling helps create a positive and welcoming environment for customers. Listening allows employees to understand and address customer needs effectively. A friendly greeting on entry and exit helps make customers feel valued and appreciated. Eye contact demonstrates attentiveness and shows that employees are actively engaged with customers. Therefore, all of these skills are essential for providing exceptional customer service.

Kids are allowed to "Run the Bases" following our home game on Sundays. This means that after every game played on Sundays, kids have the opportunity to run the bases.

The statement suggests that the success of a certain entity or situation depends on the person being addressed as "you." This implies that the actions, efforts, or contributions of the individual referred to as "you" are crucial in determining the outcome or achievement of success. Therefore, the correct answer is True, as it aligns with the idea that the success being discussed is reliant on the person being addressed.

Guests are only allowed to bring in sealed non-flavored water and juice boxes to drink. This means that they cannot bring any other beverages such as Pepsi products or anything else they want. The restriction on flavored water and juice boxes suggests that the venue wants to control the types of drinks being consumed, possibly for health or safety reasons.

The schedule is due on the 10th of the month. This means that it needs to be submitted or completed by that date.

When first getting to your working area, it is best to locate the closest restrooms, elevator, and pay phone. This is important for practical reasons, as knowing the location of these facilities can save time and make it easier to navigate the area. Additionally, it is advisable to walk your area/section to notice if anything is out of the ordinary. This helps to ensure a safe and organized working environment. Lastly, helping clean seats if you notice any are dirty when working a portal shows responsibility and contributes to maintaining cleanliness.

The statement is asking whether it is allowed to ask for player autographs or a picture if it is out of the public sight. The correct answer is "False" because the question implies that it is not allowed to ask for autographs or pictures if it is out of the public sight.

GSR's or GRR's should not chew gum, be on the phone, lean against walls, posts, or railings, or have their back towards guests. These actions are unprofessional and can negatively impact the guest experience.

You are allowed to swipe in 7 minutes before your shift starts. This means that you can arrive up to 7 minutes early and still be considered on time for your shift.

Guests are allowed to bring in their own food into the ballpark during baseball games. This means that they have the freedom to bring their own snacks or meals instead of relying solely on the food options available at the ballpark. This can be convenient for those who have specific dietary restrictions or preferences, or simply prefer to bring their own food for cost-saving purposes.

The correct answer is "Submit your schedule online." This means that instead of giving a hard copy to your manager, calling in your schedule, or mailing it, the preferred method is to submit it online. This could be through a company's online scheduling system or a designated platform for employees to input their work schedules. This method is likely more efficient and convenient for both the employee and the manager, allowing for easy access and updates to the schedule.

It is important to advise your Supervisor/Manager immediately when reporting a job injury because they need to be informed as soon as possible in order to take the necessary actions. Delaying the report could result in the injury not being properly addressed or documented, which could have negative consequences for both the employee and the company. By informing the Supervisor/Manager immediately, they can ensure that the injured employee receives the necessary medical attention and that the incident is properly investigated and documented for any potential legal or insurance purposes.

The correct answer is Section 128 & 322. These are the locations where the Guest Relations Offices are found at Chase Field.

Chase Field's capacity is 48,000, as stated in the answer.

Guests can leave and get a re-entry card and/or go out to smoke at Gates A, F, J, and K.

The correct procedure for finding a Lost and Found item is to follow all of the options mentioned. First, all Lost and Found items should be given to Guest Relations during the game. If the Guest Relations offices have closed down after the game, the item should be given to Security Control. Additionally, it is important to notify your Supervisor if you have found an item. Therefore, all of the above options are correct procedures for finding a Lost and Found item.

The correct amount of time for employee breaks is 20 minutes. This duration allows employees to take a sufficient amount of time to rest and recharge during their workday without causing significant disruptions to their productivity. It strikes a balance between providing employees with a reasonable break and ensuring that work can resume in a timely manner.

Before the event report time, GSR's and GRR's may enter the building no earlier than forty-five minutes.

The Diamondbacks started playing in 1998.

When trading a shift with a fellow employee, it must be done 24 hours in advance. This allows for proper scheduling and ensures that both employees have enough time to adjust their plans accordingly. Waiting until the last minute could cause confusion and disrupt the work schedule.

Children over the age of 2 need a ticket.