Total Quality Management (Tqm) Quiz

Approved & Edited by ProProfs Editorial Team
The editorial team at ProProfs Quizzes consists of a select group of subject experts, trivia writers, and quiz masters who have authored over 10,000 quizzes taken by more than 100 million users. This team includes our in-house seasoned quiz moderators and subject matter experts. Our editorial experts, spread across the world, are rigorously trained using our comprehensive guidelines to ensure that you receive the highest quality quizzes.
Learn about Our Editorial Process
| By Alpaktepe
A
Alpaktepe
Community Contributor
Quizzes Created: 1 | Total Attempts: 3,368
Questions: 77 | Attempts: 3,384
SettingsSettingsSettings
Please wait...
Create your own Quiz
Total Quality Management (Tqm) Quiz - Quiz

Among the many roles and responsibility of business management, we have the department of quality assurance whose major objective is to ensure that the product or service produced is of the highest quality and that it is always maintained. Total quality management not only assesses products and services but also the human resource. Take up the quiz below and find out more.

Questions and Answers
  • 1. 

    Quality deals not only products and services but also includes people, processes, and  environments

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that quality encompasses not only products and services but also people, processes, and environments. This means that in order to achieve quality, it is not enough to focus solely on the end products or services, but also on the people involved, the processes followed, and the overall environment in which the products or services are delivered. This holistic approach ensures that all aspects of quality are considered and addressed.

    Rate this question:

  • 2. 

    Today’s consumers define quality as being flawless and having all of the attributes they want in just the way they want them.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement suggests that consumers consider a product or service to be of high quality if it meets their expectations perfectly and possesses all the desired features. This implies that flawless execution and customization are crucial factors in determining quality according to today's consumers. Therefore, the statement is true.

    Rate this question:

  • 3. 

    According to the Three-Legged Stool of Total Quality, the seat of the stool is customer focus.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The Three-Legged Stool of Total Quality is a concept that represents the three key components of a successful quality management system: customer focus, process improvement, and employee involvement. In this context, the "seat" of the stool refers to the central and most important aspect, which is customer focus. This means that the organization should prioritize understanding and meeting customer needs and expectations in order to achieve total quality. Therefore, the statement that the seat of the stool is customer focus is true.

    Rate this question:

  • 4. 

    Peak performance is essential to organizations that operate in a globally competitive environment. 

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    In a globally competitive environment, organizations need to perform at their best in order to stay ahead of their competitors. Peak performance refers to the highest level of performance that an organization can achieve. By consistently delivering high-quality products or services and maintaining efficient operations, organizations can gain a competitive advantage. Therefore, it can be concluded that peak performance is indeed essential for organizations operating in a globally competitive environment.

    Rate this question:

  • 5. 

    Joseph M. Juran is best known for the Seven Deadly Diseases.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Joseph M. Juran is not best known for the Seven Deadly Diseases. He is actually best known for his contributions to quality management and his development of the Juran Trilogy, which includes quality planning, quality control, and quality improvement. The Seven Deadly Diseases, on the other hand, were identified by Juran as common barriers to quality improvement, but they are not what he is primarily known for. Therefore, the correct answer is False.

    Rate this question:

  • 6. 

    Quality management has o future in the 21st century.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that quality management does not have a future in the 21st century. However, this is not true. Quality management is essential in any industry to ensure customer satisfaction, improve processes, and drive continuous improvement. In fact, with the increasing complexity of products and services, quality management is becoming even more important in the 21st century. Therefore, the correct answer is False.

    Rate this question:

  • 7. 

    .  U.S companies, mistakenly seeing quality as the issue, learned that quantity was the key  to success in the global marketplace.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The explanation for the correct answer being False is that the statement contradicts the information provided. The statement suggests that U.S companies learned that quantity was the key to success in the global marketplace, but the passage implies that they mistakenly believed quality was the issue. Therefore, the correct answer is False.

    Rate this question:

  • 8. 

    The need to improve an organization’s financial condition correlated directly with the     process of making and measuring quality improvements.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that there is a direct relationship between improving an organization's financial condition and the process of making and measuring quality improvements. This means that by improving the quality of products or services, an organization can also improve its financial situation. This could be because customers are more likely to purchase high-quality products or services, leading to increased revenue and profitability. Additionally, the process of measuring quality improvements allows the organization to identify areas where costs can be reduced or efficiency can be increased, further contributing to financial improvement. Therefore, the statement is true.

    Rate this question:

  • 9. 

    A nation's ability to compete in the global marketplace has a direct bearing on the           quality of life of its citizens.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that a nation's ability to compete in the global marketplace directly affects the quality of life of its citizens. This implies that if a nation is successful in the global marketplace, it will likely lead to economic growth, job opportunities, higher incomes, and improved standards of living for its citizens. On the other hand, if a nation is unable to compete effectively, it may result in economic stagnation, unemployment, lower incomes, and a decrease in the overall quality of life for its citizens. Therefore, the statement is true.

    Rate this question:

  • 10. 

    The only way the U.S. can overcome business-related inhibitors is for the government    to enact policies that will reduce non-value-added costs to a minimum. 

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that the only solution for the U.S. to overcome business-related inhibitors is for the government to enact policies that reduce non-value-added costs. However, this is not true. While government policies can play a role in reducing costs, there are other ways for businesses to overcome inhibitors such as improving efficiency, streamlining operations, adopting new technologies, and implementing cost-saving measures. Therefore, the statement is false.

    Rate this question:

  • 11. 

    In order to be an exporter, a manufacturer must be able to outperform foreign                  competitors in terms of both quality and productivity

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    To be an exporter, a manufacturer must have a competitive advantage over foreign competitors in terms of both quality and productivity. This means that the manufacturer needs to produce goods of higher quality and at a higher rate than their foreign counterparts. This is because exporting involves selling goods to foreign markets, and in order to be successful in those markets, the manufacturer needs to offer products that are superior in terms of quality and productivity. Therefore, the statement "In order to be an exporter, a manufacturer must be able to outperform foreign competitors in terms of both quality and productivity" is true.

    Rate this question:

  • 12. 

    In order to survive in a globally competitive environment, organizations must adopt a broad strategy that gives them a sustainable competitive advantage.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Organizations need to adopt a broad strategy to survive in a globally competitive environment because it allows them to gain a sustainable competitive advantage. This means that by implementing a comprehensive approach, organizations can differentiate themselves from competitors and maintain their position in the market over the long term. Without a broad strategy, organizations may struggle to keep up with the rapidly changing business landscape and may be at risk of losing their competitive edge. Therefore, it is crucial for organizations to embrace a broad strategy to thrive in a global marketplace.

    Rate this question:

  • 13. 

    A core competency is something an organization does so well it can be viewed as a competitive advantage.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    A core competency refers to a unique set of skills, knowledge, or capabilities that an organization possesses and excels at. These competencies are often difficult for competitors to replicate and can give the organization a significant advantage in the marketplace. By leveraging their core competencies, organizations can differentiate themselves from competitors and achieve superior performance. Therefore, it is true that a core competency can be viewed as a competitive advantage.

    Rate this question:

  • 14. 

    SWOT Analysis is the only step needed in the strategic planning process.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    SWOT analysis is an essential step in the strategic planning process, but it is not the only step. Strategic planning involves several other steps such as setting objectives, conducting market research, identifying target markets, developing strategies, implementing plans, and evaluating results. While SWOT analysis helps in assessing strengths, weaknesses, opportunities, and threats, it is just one component of the overall strategic planning process. Therefore, the statement that SWOT analysis is the only step needed in the strategic planning process is false.

    Rate this question:

  • 15. 

    An organization's vision is a specific measurable goal it tries to achieve.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The explanation for the given correct answer is that an organization's vision is not a specific measurable goal, but rather a broad and inspiring statement that outlines the desired future state or direction of the organization. It serves as a guide for decision-making and goal-setting, providing a sense of purpose and direction for the organization and its members. While goals are specific and measurable objectives that help to achieve the vision, the vision itself is more abstract and aspirational. Therefore, the statement "An organization's vision is a specific measurable goal it tries to achieve" is false.

    Rate this question:

  • 16. 

    Change that is inflicted on employees will be resisted, but change that is engendered by employees who are involved in and prepared for it will be accepted and promoted.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Employees are more likely to resist change when it is forced upon them without their involvement or preparation. However, when employees are actively involved in and prepared for the change, they are more likely to accept and promote it. This is because when employees have a say in the change and are prepared for it, they feel a sense of ownership and are more likely to support and advocate for it. Therefore, the statement that change inflicted on employees will be resisted, but change engendered by involved and prepared employees will be accepted and promoted is true.

    Rate this question:

  • 17. 

    Even the best plan can do no good until it is effectively executed.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    This statement suggests that having a well-thought-out plan is not enough on its own; it is essential to effectively implement and execute the plan for it to have any positive impact or yield desired results. Simply having a good plan without proper execution will not lead to success.

    Rate this question:

  • 18. 

    Morality refers to the values that are subscribed to and fostered by society in general and by individuals within society.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Morality is indeed defined as the values and principles that are upheld and promoted by society as a whole, as well as by individuals within that society. These values and principles guide people's behavior and help maintain social order. Therefore, the statement that morality refers to the values subscribed to and fostered by society and individuals is accurate and true.

    Rate this question:

  • 19. 

    Locus of control is a person's ability to undertake self-directed tasks and to cope with tense structure.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement in the question is incorrect. Locus of control refers to an individual's belief about the extent to which they have control over their own lives and the events that happen to them. It is not related to a person's ability to undertake self-directed tasks or cope with tense structure. Therefore, the correct answer is False.

    Rate this question:

  • 20. 

    In a total quality setting, people are responsible for their actions and accountable for their performance.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    In a total quality setting, individuals are expected to take ownership of their actions and outcomes, meaning they are responsible for the quality of their work and the impact it has on the overall performance of the organization. This accountability ensures that everyone is committed to delivering high-quality results and continuously improving their performance. Therefore, the statement "people are responsible for their actions and accountable for their performance" aligns with the principles of a total quality setting.

    Rate this question:

  • 21. 

    Managers must establish ethical standards within their organization.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Managers are responsible for setting ethical standards within their organization to ensure that employees adhere to ethical principles and conduct business in an ethical manner. By establishing ethical standards, managers create a culture of integrity, trust, and fairness, which can enhance the reputation of the organization and contribute to its long-term success. Therefore, it is true that managers must establish ethical standards within their organization, not false.

    Rate this question:

  • 22. 

    Corporate social responsibility is a balanced approach for organizations to address economic, social and environmental issues in a way that aims to benefit people, communities and society

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Corporate social responsibility refers to the practice of businesses taking responsibility for their impact on society and the environment. It involves organizations considering not only their economic performance but also their social and environmental performance. By adopting a balanced approach, businesses can address economic, social, and environmental issues in a way that benefits people, communities, and society as a whole. Therefore, the given statement that corporate social responsibility is a balanced approach for organizations to address these issues and benefit society is true.

    Rate this question:

  • 23. 

     People in positions of authority are exempt from their organization’s ethics standards.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because people in positions of authority are not exempt from their organization's ethics standards. In fact, they are expected to uphold and enforce these standards even more rigorously. As leaders, they are responsible for setting a good example and ensuring that ethical behavior is followed throughout the organization. Exempting them from ethics standards would undermine the integrity and credibility of the organization.

    Rate this question:

  • 24. 

    The overall purpose of internal partnering is to harness the full potential of the workforce and focus it on continual improvement of quality.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Internal partnering refers to collaboration and cooperation among different departments and teams within an organization. By working together, the workforce can pool their skills, knowledge, and resources to achieve common goals and drive continuous improvement in quality. This can lead to increased efficiency, productivity, and innovation within the organization. Therefore, the statement that the overall purpose of internal partnering is to harness the full potential of the workforce and focus it on continual improvement of quality is true.

    Rate this question:

  • 25. 

    Any supplier would make a good partner.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Not all suppliers would make a good partner. The suitability of a supplier as a partner depends on various factors such as their reliability, quality of products or services, pricing, communication, and compatibility with the organization's goals and values. It is important to carefully evaluate and select suppliers based on these criteria to ensure a successful and beneficial partnership. Therefore, the statement that any supplier would make a good partner is false.

    Rate this question:

  • 26. 

    If a manufacturer is not careful a customer-supplier partnership can be very costly, especially in the product development cycle.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    A customer-supplier partnership can be costly for a manufacturer if they are not careful, especially in the product development cycle. This implies that the statement is true. However, the given answer is false, which contradicts the explanation. Therefore, the correct explanation for the given answer is not available.

    Rate this question:

  • 27. 

    The rationale for partnering with potential competitors is competitiveness.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Partnering with potential competitors can be a strategic move to enhance competitiveness. By collaborating with rivals, companies can pool resources, share expertise, and access new markets or technologies. This can lead to increased innovation, cost efficiencies, and a stronger market position. It allows organizations to leverage each other's strengths and mitigate weaknesses, ultimately improving their competitive advantage. Therefore, the statement that the rationale for partnering with potential competitors is competitiveness is true.

    Rate this question:

  • 28. 

    Educational institutions provide on-site customized training, technical assistance, and consulting services to help organizations continually improve their people and their processes.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Educational institutions offer on-site customized training, technical assistance, and consulting services to assist organizations in enhancing their personnel and processes. This statement implies that educational institutions play a role in supporting continuous improvement efforts within organizations. Therefore, the answer is true.

    Rate this question:

  • 29. 

    Government mandated partnerships are recommended when dealing with foreign countries

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Government mandated partnerships are not recommended when dealing with foreign countries. This is because government mandates can limit the flexibility and autonomy of businesses, hindering their ability to adapt to the specific needs and dynamics of the foreign market. Instead, it is often more effective to establish voluntary partnerships based on mutual agreements and shared interests, allowing for greater collaboration and flexibility in navigating the complexities of international business.

    Rate this question:

  • 30. 

    Expectations are important determinants of organizational culture

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Expectations play a crucial role in shaping organizational culture. The beliefs, values, and behaviors that make up a company's culture are often influenced by the expectations set by its leaders and employees. When expectations are clearly communicated and aligned with the organization's goals and values, it creates a positive and cohesive culture. On the other hand, when expectations are unclear or inconsistent, it can lead to confusion, conflict, and a fragmented culture. Thus, expectations are indeed important determinants of organizational culture.

    Rate this question:

  • 31. 

    If an organization begins to decline after moving to total quality it should return to its traditional approach

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because if an organization begins to decline after implementing total quality, it does not necessarily mean that it should return to its traditional approach. There could be various reasons for the decline, such as implementation issues, lack of proper training, or external factors. In such cases, it would be more appropriate for the organization to identify and address the root causes of the decline rather than abandoning total quality altogether. This may involve making adjustments, improving processes, or providing additional support to ensure the success of the total quality approach.

    Rate this question:

  • 32. 

    The most effective way to implement changes is to make sure all employees have sufficient warning prior to the actual changes.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Implementing changes effectively does not necessarily require providing all employees with sufficient warning prior to the actual changes. While it is important to communicate changes to employees in a timely manner, the effectiveness of implementation depends on various factors such as the nature of the changes, the organization's culture, and the readiness of employees to adapt. Providing sufficient warning may be one approach, but it is not the only or most effective way to implement changes.

    Rate this question:

  • 33. 

    .  It might be necessary to change an organization’s leadership to ensure needed cultural change

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Changing an organization's leadership can be necessary to ensure cultural change because leaders have a significant influence on shaping the culture of an organization. They set the tone, values, and expectations for the entire organization. If the current leadership is resistant to change or does not align with the desired cultural transformation, it may be necessary to replace them with leaders who are more open to change and can effectively drive the desired cultural shift.

    Rate this question:

  • 34. 

    The key people in an organization that is establishing a quality culture are those who can facilitate and those who can inhibit implementation of the change

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because establishing a quality culture in an organization requires the involvement of individuals who can facilitate the implementation of change, such as leaders, managers, and supervisors. These individuals play a crucial role in promoting and supporting the adoption of quality practices and processes. On the other hand, there may also be individuals who can inhibit the implementation of change, such as those resistant to change or those who do not prioritize quality. It is important to identify and address any barriers or resistance to ensure successful implementation of a quality culture.

    Rate this question:

  • 35. 

    To maintain a quality culture organizations must recognize and reward behaviors that nurture quality.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    In order to maintain a quality culture, organizations must acknowledge and incentivize behaviors that promote and support quality. By recognizing and rewarding employees who consistently demonstrate a commitment to quality, organizations create a positive reinforcement system that encourages others to follow suit. This helps to cultivate a culture where quality is valued and prioritized, leading to improved processes, products, and overall performance.

    Rate this question:

  • 36. 

    The customer in a total quality setting defines quality.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    In a total quality setting, the customer plays a vital role in defining quality. This is because the customer's perception and satisfaction are the ultimate measures of quality. Their feedback, preferences, and expectations are taken into consideration to determine the standards and requirements for a product or service. By understanding and meeting the customer's needs and expectations, organizations can achieve higher levels of quality and customer satisfaction. Therefore, it is true that the customer defines quality in a total quality setting.

    Rate this question:

  • 37. 

    It is important to acquire as many customers as an organization is able because customers are not reliable and an organization must always be replacing a lost customer

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that customers are not reliable and an organization must always be replacing lost customers. However, this is not entirely true. While it is important for an organization to acquire new customers, it is equally important to retain existing ones. Building customer loyalty and maintaining long-term relationships can lead to repeat business and positive word-of-mouth recommendations. Therefore, organizations should focus on both customer acquisition and retention strategies to ensure sustainable growth.

    Rate this question:

  • 38. 

    Communication just happens

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Communication does not just happen by itself. It requires active participation and effort from both the sender and the receiver. Effective communication involves the sender encoding a message, transmitting it through a chosen channel, and the receiver decoding and understanding the message. It also involves factors such as clarity, feedback, and understanding of non-verbal cues. Therefore, the statement "Communication just happens" is false.

    Rate this question:

  • 39. 

    Quality Function Deployment is a model for incorporating customer input and feedback into product development.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Quality Function Deployment (QFD) is indeed a model used to incorporate customer input and feedback into the product development process. It involves translating customer needs and expectations into specific technical requirements and design parameters. By considering customer preferences and opinions, QFD helps to ensure that the final product meets or exceeds customer expectations. This approach can enhance customer satisfaction and improve the overall quality of the product. Therefore, the given answer, "True," is correct.

    Rate this question:

  • 40. 

    Meeting customer specifications does not produce customer satisfaction

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that simply meeting customer specifications does not guarantee customer satisfaction. This implies that fulfilling the requirements or expectations of a customer may not necessarily result in their happiness or contentment. Other factors such as quality, communication, and overall experience may also play a significant role in determining customer satisfaction. Thus, the answer "True" indicates that meeting customer specifications alone is not sufficient to ensure customer satisfaction.

    Rate this question:

  • 41. 

    Satisfied customers will not migrate to a competitor.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    This statement is false because even satisfied customers can migrate to a competitor for various reasons. They may be enticed by better offers or promotions, or they may have a change in their needs and preferences. Additionally, competitors may introduce new and innovative products or services that attract even satisfied customers. Therefore, it cannot be assumed that satisfied customers will always remain loyal and not switch to a competitor.

    Rate this question:

  • 42. 

    Without empowerment, involvement is just another management tool that doesn’t work

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Empowerment refers to giving individuals the authority, autonomy, and resources to take ownership of their work and make decisions. Involvement, on the other hand, refers to engaging employees in decision-making processes and seeking their input. Without empowerment, involvement becomes ineffective as employees may not have the power or authority to implement their ideas or suggestions. Therefore, without empowerment, involvement is just another management tool that doesn't work. This implies that the statement "Without empowerment, involvement is just another management tool that doesn't work" is true.

    Rate this question:

  • 43. 

    A workforce that is ready for empowerment is accustomed to critical thinking.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    A workforce that is ready for empowerment is accustomed to critical thinking because empowerment requires individuals to make decisions, solve problems, and take ownership of their work. Critical thinking involves analyzing situations, evaluating information, and making reasoned judgments. Therefore, a workforce that is accustomed to critical thinking is more likely to be prepared for empowerment, as they have the skills and mindset necessary to handle the responsibilities and challenges that come with it.

    Rate this question:

  • 44. 

    A quality circle is a group of employees that meets regularly for the purpose of identifying, recommending, and making workplace improvement.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    A quality circle is a group of employees that regularly meets to identify, recommend, and implement workplace improvements. This statement accurately describes the purpose and function of a quality circle, making the answer "True" correct. These circles are formed to encourage employee participation and engagement in problem-solving and decision-making processes, ultimately leading to increased productivity and quality in the workplace.

    Rate this question:

  • 45. 

    Employee enlistment means not simply empowering employees to participate in the decision-making process but expecting them to do so.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that employee enlistment goes beyond just giving employees the authority to be part of the decision-making process, but also includes the expectation for them to actively participate in it. This implies that employees are not only given the opportunity to contribute their ideas and opinions, but they are also encouraged and required to do so. Therefore, the correct answer is True.

    Rate this question:

  • 46. 

    Fear of exclusion can cause managers to resist employee empowerment.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Managers may resist employee empowerment due to the fear of exclusion. When employees are empowered, they are given more autonomy and decision-making authority, which can threaten the traditional power dynamics within an organization. Managers may fear that they will lose control or be marginalized if employees are given too much power. This fear can lead to resistance towards employee empowerment initiatives, as managers may feel that their own authority and status are at risk.

    Rate this question:

  • 47. 

    Employee empowerment is a new name for participatory management.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because employee empowerment and participatory management are not the same thing. Employee empowerment refers to giving employees the authority and autonomy to make decisions and take ownership of their work, while participatory management involves involving employees in the decision-making process and seeking their input and feedback. While there may be some overlap between the two concepts, they are not interchangeable.

    Rate this question:

  • 48. 

    Servant leadership/stewardship seeks to do a better job of serving both external and internal customers

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Servant leadership/stewardship is a leadership approach that focuses on serving others rather than exerting power or control. It emphasizes the importance of serving both external customers (such as clients or customers) and internal customers (such as employees or team members). By prioritizing the needs and well-being of others, servant leaders aim to create a positive and supportive work environment, build strong relationships, and ultimately achieve better outcomes for everyone involved. Therefore, the statement that servant leadership/stewardship seeks to do a better job of serving both external and internal customers is true.

    Rate this question:

  • 49. 

    Building trust requires leadership on the part of managers.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Building trust is an essential aspect of effective leadership. Managers play a crucial role in establishing trust within their teams by demonstrating integrity, transparency, and reliability. They need to lead by example, communicate openly, and follow through on their commitments. When managers exhibit these qualities, it fosters a sense of trust and confidence among their team members, leading to better collaboration, engagement, and overall performance. Therefore, the statement that building trust requires leadership on the part of managers is true.

    Rate this question:

  • 50. 

    To facilitate change in a positive way, leaders must have a clear vision and corresponding goals, exhibit a strong sense of responsibility, be effective communicators, have a high energy level, and have the will to change.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Leaders must possess certain qualities in order to facilitate change in a positive way. These qualities include having a clear vision and corresponding goals, exhibiting a strong sense of responsibility, being effective communicators, having a high energy level, and having the will to change. These attributes enable leaders to effectively guide their teams through the change process and inspire others to embrace and support the change. Therefore, the statement that leaders must have these qualities to facilitate change in a positive way is true.

    Rate this question:

Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 04, 2016
    Quiz Created by
    Alpaktepe

Related Topics

Recent Quizzes

TOTAL QUALITY MANAGEMENT TOTAL QUALITY MANAGEMENT
Quality Management and Software Product Quality! Trivia Quiz Quality Management and Software Product Quality! Trivia Quiz
Quality at Ascend One Quality at Ascend One

Featured Quizzes

Which FNAF Character Are You? Which FNAF Character Are You?
POTS Syndrome Quiz - Do You Have POTS? POTS Syndrome Quiz - Do You Have POTS?
Am I Pretty, Cute Or Beautiful? Am I Pretty, Cute Or Beautiful?
7th Grade Science Quiz Questions and Answers 7th Grade Science Quiz Questions and Answers
Subject Verb Agreement Quiz Subject Verb Agreement Quiz
Take the Does He Like Me Quiz to Decode His True Feelings Take the Does He Like Me Quiz to Decode His True Feelings

Popular Topics

+ Show more
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.