Total Quality Management (Tqm) Quiz
77 Questions
| Total Attempts: 1064
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Among the many roles and responsibility of business management, we have the department of quality assurance whose major objective is to ensure that the product or service produced is of the highest quality and that it is always maintained. Total quality management not only assesses products and services but also the human resource. Take up the quiz below and find out more.
Questions and Answers
- 1.People in positions of authority are exempt from their organization’s ethics standards.
- A.
True
- B.
False
- 2.Without empowerment, involvement is just another management tool that doesn’t work
- A.
True
- B.
False
- 3.When trying to communicate it is important that you do not use open-ended questions.
- A.
True
- B.
False
- 4.Training sometimes fails because of a lack of participation in planning on the part of management
- A.
True
- B.
False
- 5.Today’s consumers define quality as being flawless and having all of the attributes they want in just the way they want them.
- A.
True
- B.
False
- 6.To maintain a quality culture organizations must recognize and reward behaviors that nurture quality.
- A.
True
- B.
False
- 7.To facilitate change in a positive way, leaders must have a clear vision and corresponding goals, exhibit a strong sense of responsibility, be effective communicators, have a high energy level, and have the will to change.
- A.
True
- B.
False
- 8.There are certain organizational structures that tend to prevent internal politics.
- A.
True
- B.
False
- 9.The rationale for partnering with potential competitors is competitiveness.
- A.
True
- B.
False
- 10.The overall purpose of internal partnering is to harness the full potential of the workforce and focus it on continual improvement of quality.
- A.
True
- B.
False
- 11.The only way the U.S. can overcome business-related inhibitors is for the government to enact policies that will reduce non-value-added costs to a minimum.
- A.
True
- B.
False
- 12.The need to improve an organization’s financial condition correlated directly with the process of making and measuring quality improvements.
- A.
True
- B.
False
- 13.The most effective way to implement changes is to make sure all employees have sufficient warning prior to the actual changes.
- A.
True
- B.
False
- 14.The lecture/discussion method of teaching should be used when the subject matter deals with skill development or how-to information.
- A.
True
- B.
False
- 15.The key people in an organization that is establishing a quality culture are those who can facilitate and those who can inhibit implementation of the change
- A.
True
- B.
False
- 16.The job task analysis survey is the most structured approach managers can use to assess training
- A.
True
- B.
False
- 17.The customer in a total quality setting defines quality.
- A.
True
- B.
False
- 18.Technology transfer is the process of moving newly commercialized technologies into the workplace where they can be used to enhance productivity, quality, and competitiveness.
- A.
True
- B.
False
- 19.Teams are not coached - they are bossed
- A.
True
- B.
False
- 20.SWOT Analysis is the only step needed in the strategic planning process.
- A.
True
- B.
False
- 21.Servant leadership/stewardship seeks to do a better job of serving both external and internal customers
- A.
True
- B.
False
- 22.Satisfied customers will not migrate to a competitor.
- A.
True
- B.
False
- 23.Quality management has o future in the 21st century.
- A.
True
- B.
False
- 24.Quality Function Deployment is a model for incorporating customer input and feedback into product development.
- A.
True
- B.
False
- 25.Quality deals not only products and services but also includes people, processes, and environments
- A.
True
- B.
False
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