Total Quality Management (Tqm) Quiz

77 Questions | By Alpaktepe | Last updated: Mar 22, 2022 | Total Attempts: 3072

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Total Quality Management (Tqm) Quiz - Quiz

Among the many roles and responsibility of business management, we have the department of quality assurance whose major objective is to ensure that the product or service produced is of the highest quality and that it is always maintained. Total quality management not only assesses products and services but also the human resource. Take up the quiz below and find out more.

Questions and Answers

1.

Quality deals not only products and services but also includes people, processes, and environments
- A.
  
  True
- B.
  
  False
2.

Today’s consumers define quality as being flawless and having all of the attributes they want in just the way they want them.
- A.
  
  True
- B.
  
  False
3.

According to the Three-Legged Stool of Total Quality, the seat of the stool is customer focus.
- A.
  
  True
- B.
  
  False
4.

Peak performance is essential to organizations that operate in a globally competitive environment.
- A.
  
  True
- B.
  
  False
5.

Joseph M. Juran is best known for the Seven Deadly Diseases.
- A.
  
  True
- B.
  
  False
6.

Quality management has o future in the 21^st century.
- A.
  
  True
- B.
  
  False
7.

. U.S companies, mistakenly seeing quality as the issue, learned that quantity was the key to success in the global marketplace.
- A.
  
  True
- B.
  
  False
8.

The need to improve an organization’s financial condition correlated directly with the process of making and measuring quality improvements.
- A.
  
  True
- B.
  
  False
9.

A nation's ability to compete in the global marketplace has a direct bearing on the quality of life of its citizens.
- A.
  
  True
- B.
  
  False
10.

The only way the U.S. can overcome business-related inhibitors is for the government to enact policies that will reduce non-value-added costs to a minimum.
- A.
  
  True
- B.
  
  False
11.

In order to be an exporter, a manufacturer must be able to outperform foreign competitors in terms of both quality and productivity
- A.
  
  True
- B.
  
  False
12.

In order to survive in a globally competitive environment, organizations must adopt a broad strategy that gives them a sustainable competitive advantage.
- A.
  
  True
- B.
  
  False
13.

A core competency is something an organization does so well it can be viewed as a competitive advantage.
- A.
  
  True
- B.
  
  False
14.

SWOT Analysis is the only step needed in the strategic planning process.
- A.
  
  True
- B.
  
  False
15.

An organization's vision is a specific measurable goal it tries to achieve.
- A.
  
  True
- B.
  
  False
16.

Change that is inflicted on employees will be resisted, but change that is engendered by employees who are involved in and prepared for it will be accepted and promoted.
- A.
  
  True
- B.
  
  False
17.

Even the best plan can do no good until it is effectively executed.
- A.
  
  True
- B.
  
  False
18.

Morality refers to the values that are subscribed to and fostered by society in general and by individuals within society.
- A.
  
  True
- B.
  
  False
19.

Locus of control is a person's ability to undertake self-directed tasks and to cope with tense structure.
- A.
  
  True
- B.
  
  False
20.

In a total quality setting, people are responsible for their actions and accountable for their performance.
- A.
  
  True
- B.
  
  False
21.

Managers must establish ethical standards within their organization.
- A.
  
  True
- B.
  
  False
22.

Corporate social responsibility is a balanced approach for organizations to address economic, social and environmental issues in a way that aims to benefit people, communities and society
- A.
  
  True
- B.
  
  False
23.

People in positions of authority are exempt from their organization’s ethics standards.
- A.
  
  True
- B.
  
  False
24.

The overall purpose of internal partnering is to harness the full potential of the workforce and focus it on continual improvement of quality.
- A.
  
  True
- B.
  
  False
25.

Any supplier would make a good partner.
- A.
  
  True
- B.
  
  False