Total Quality Management (Tqm) Quiz

77 Questions | Total Attempts: 2465

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Total Quality Management (Tqm) Quiz

Among the many roles and responsibility of business management, we have the department of quality assurance whose major objective is to ensure that the product or service produced is of the highest quality and that it is always maintained. Total quality management not only assesses products and services but also the human resource. Take up the quiz below and find out more.


Questions and Answers
  • 1. 
    Quality deals not only products and services but also includes people, processes, and  environments
    • A. 

      True

    • B. 

      False

  • 2. 
    Today’s consumers define quality as being flawless and having all of the attributes they want in just the way they want them.
    • A. 

      True

    • B. 

      False

  • 3. 
    According to the Three-Legged Stool of Total Quality, the seat of the stool is customer focus.
    • A. 

      True

    • B. 

      False

  • 4. 
    Peak performance is essential to organizations that operate in a globally competitive environment. 
    • A. 

      True

    • B. 

      False

  • 5. 
    Joseph M. Juran is best known for the Seven Deadly Diseases.
    • A. 

      True

    • B. 

      False

  • 6. 
    Quality management has o future in the 21st century.
    • A. 

      True

    • B. 

      False

  • 7. 
    .  U.S companies, mistakenly seeing quality as the issue, learned that quantity was the key  to success in the global marketplace.
    • A. 

      True

    • B. 

      False

  • 8. 
    The need to improve an organization’s financial condition correlated directly with the     process of making and measuring quality improvements.
    • A. 

      True

    • B. 

      False

  • 9. 
    A nation's ability to compete in the global marketplace has a direct bearing on the           quality of life of its citizens.
    • A. 

      True

    • B. 

      False

  • 10. 
    The only way the U.S. can overcome business-related inhibitors is for the government    to enact policies that will reduce non-value-added costs to a minimum. 
    • A. 

      True

    • B. 

      False

  • 11. 
    In order to be an exporter, a manufacturer must be able to outperform foreign                  competitors in terms of both quality and productivity
    • A. 

      True

    • B. 

      False

  • 12. 
    In order to survive in a globally competitive environment, organizations must adopt a broad strategy that gives them a sustainable competitive advantage.
    • A. 

      True

    • B. 

      False

  • 13. 
    A core competency is something an organization does so well it can be viewed as a competitive advantage.
    • A. 

      True

    • B. 

      False

  • 14. 
    SWOT Analysis is the only step needed in the strategic planning process.
    • A. 

      True

    • B. 

      False

  • 15. 
    An organization's vision is a specific measurable goal it tries to achieve.
    • A. 

      True

    • B. 

      False

  • 16. 
    Change that is inflicted on employees will be resisted, but change that is engendered by employees who are involved in and prepared for it will be accepted and promoted.
    • A. 

      True

    • B. 

      False

  • 17. 
    Even the best plan can do no good until it is effectively executed.
    • A. 

      True

    • B. 

      False

  • 18. 
    Morality refers to the values that are subscribed to and fostered by society in general and by individuals within society.
    • A. 

      True

    • B. 

      False

  • 19. 
    Locus of control is a person's ability to undertake self-directed tasks and to cope with tense structure.
    • A. 

      True

    • B. 

      False

  • 20. 
    In a total quality setting, people are responsible for their actions and accountable for their performance.
    • A. 

      True

    • B. 

      False

  • 21. 
    Managers must establish ethical standards within their organization.
    • A. 

      True

    • B. 

      False

  • 22. 
    Corporate social responsibility is a balanced approach for organizations to address economic, social and environmental issues in a way that aims to benefit people, communities and society
    • A. 

      True

    • B. 

      False

  • 23. 
     People in positions of authority are exempt from their organization’s ethics standards.
    • A. 

      True

    • B. 

      False

  • 24. 
    The overall purpose of internal partnering is to harness the full potential of the workforce and focus it on continual improvement of quality.
    • A. 

      True

    • B. 

      False

  • 25. 
    Any supplier would make a good partner.
    • A. 

      True

    • B. 

      False

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