The Science Of Chat Quiz

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| By Joseph Gallant
J
Joseph Gallant
Community Contributor
Quizzes Created: 2 | Total Attempts: 500
| Attempts: 230 | Questions: 10 | Updated: Jan 13, 2025
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Question 1 / 10
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1. All incoming chats need to be answered in ____ seconds.

Explanation

All incoming chats need to be answered within 8 seconds.

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About This Quiz
The Science Of Chat Quiz - Quiz

The Science of Chat Quiz explores effective communication strategies for lead generation in chat interactions. It tests knowledge on chat protocols, customization benefits, and appropriate responses to customer queries, ensuring adherence to business communication standards.

2.
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2. All responses in a chat need to be sent within ____ seconds.

Explanation

The given correct answer for this question is 45 because it states that all responses in a chat need to be sent within 45 seconds. This means that there is a time limit for sending responses in a chat, and it must be done within 45 seconds.

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3. When a customer comes into a chat with a specific question, you want to:

Explanation

While all of those options are good to do, your first step should always be to send the response to the customer assuring them you would be happy to check on that for them.

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4. Chat grading in based on whether you ask the right questions, not whether they give you all of the information.

Explanation

Some steps require the information to proceed (DealNow needs to have a VOI confirmed), but most of the time you are not graded on whether you get the information.

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5. We can use abbreviations and chat lingo.

Explanation

The answer is false because the question does not provide any context or information to determine whether the statement is true or false. Without any additional information, it is impossible to determine the correctness of the answer.

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6. The three types of chats we work with are:

Explanation

While we may have customers asking questions about all of these things, each chat we do can fit in the category of sales, service, or parts.

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7. The main goal of a chat is:

Explanation

While all of these are important aspects of what we do, our main goal of every chat is to have a helpful conversation and gather their lead information.

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8. The benefits of CarNow include:

Explanation

That's right! All of the above.

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9. When a customer is inquiring about a specific question you can't answer:
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10. Match the following steps to their correct location in the Chat Steps.
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All incoming chats need to be answered in ____ seconds.
All responses in a chat need to be sent within ____ seconds.
When a customer comes into a chat with a specific question, you want...
Chat grading in based on whether you ask the right questions, not...
We can use abbreviations and chat lingo.
The three types of chats we work with are:
The main goal of a chat is:
The benefits of CarNow include:
When a customer is inquiring about a specific question you can't...
Match the following steps to their correct location in the Chat Steps.
Alert!

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