The Science Of Chat Quiz

Approved & Edited by ProProfs Editorial Team
The editorial team at ProProfs Quizzes consists of a select group of subject experts, trivia writers, and quiz masters who have authored over 10,000 quizzes taken by more than 100 million users. This team includes our in-house seasoned quiz moderators and subject matter experts. Our editorial experts, spread across the world, are rigorously trained using our comprehensive guidelines to ensure that you receive the highest quality quizzes.
Learn about Our Editorial Process
| By Joseph Gallant
J
Joseph Gallant
Community Contributor
Quizzes Created: 2 | Total Attempts: 500
Questions: 10 | Attempts: 230

SettingsSettingsSettings
Science Quizzes & Trivia

Questions and Answers
  • 1. 

    The main goal of a chat is:

    • A.

      Lead generation

    • B.

      To send rich content

    • C.

      To invite into the dealership

    Correct Answer
    A. Lead generation
    Explanation
    While all of these are important aspects of what we do, our main goal of every chat is to have a helpful conversation and gather their lead information.

    Rate this question:

  • 2. 

    We can use abbreviations and chat lingo.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The answer is false because the question does not provide any context or information to determine whether the statement is true or false. Without any additional information, it is impossible to determine the correctness of the answer.

    Rate this question:

  • 3. 

    The benefits of CarNow include:

    • A.

      It is customizable.

    • B.

      Can send rich content.

    • C.

      Ensuring we have timely responses.

    • D.

      Use proper language.

    • E.

      Can translate on the spot.

    Correct Answer(s)
    A. It is customizable.
    B. Can send rich content.
    C. Ensuring we have timely responses.
    D. Use proper language.
    E. Can translate on the spot.
    Explanation
    That's right! All of the above.

    Rate this question:

  • 4. 

    Chat grading in based on whether you ask the right questions, not whether they give you all of the information.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Some steps require the information to proceed (DealNow needs to have a VOI confirmed), but most of the time you are not graded on whether you get the information.

    Rate this question:

  • 5. 

    When a customer comes into a chat with a specific question, you want to:

    • A.

      Check to see if you can help them.

    • B.

      Ask someone for help.

    • C.

      Poke around the website to find the answer.

    • D.

      Tell the customer “I would be happy to check on _____ for you!”

    Correct Answer
    D. Tell the customer “I would be happy to check on _____ for you!”
    Explanation
    While all of those options are good to do, your first step should always be to send the response to the customer assuring them you would be happy to check on that for them.

    Rate this question:

  • 6. 

    All incoming chats need to be answered in ____ seconds.

    Correct Answer
    8
    Explanation
    All incoming chats need to be answered within 8 seconds.

    Rate this question:

  • 7. 

    All responses in a chat need to be sent within ____ seconds.

    Correct Answer
    45
    Explanation
    The given correct answer for this question is 45 because it states that all responses in a chat need to be sent within 45 seconds. This means that there is a time limit for sending responses in a chat, and it must be done within 45 seconds.

    Rate this question:

  • 8. 

    The three types of chats we work with are:

    • A.

      Sales

    • B.

      Tires

    • C.

      Finance

    • D.

      Service

    • E.

      Parts

    • F.

      Body Shop

    Correct Answer(s)
    A. Sales
    D. Service
    E. Parts
    Explanation
    While we may have customers asking questions about all of these things, each chat we do can fit in the category of sales, service, or parts.

    Rate this question:

Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 08, 2017
    Quiz Created by
    Joseph Gallant
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.