February End Of Month Quiz - Sales And Reservations
.
- 1.Where can a CP member go to register to the Spring Promotion?
- A.
Choicehotels.com/spring2017
- B.
Choicehotels.com/freenight
- C.
Choicehotels.com/freepoints
- D.
Choicehotels.com/freebies
- 2.Han Solo, a CP member is asking when he can check in to a Choice Hotel for him to earn a “free night”. What dates should you tell him?
- A.
March 2 – April 13
- B.
February 16 – April 27
- C.
March 2 – April 27
- D.
February 23 – March 16
- 3.Where can Mace Windu, a CP member (non-elite) can place his reservation for him to earn his “free night?” (Select 3)
- A.
Choice Hotels mobile app
- B.
Hotel Front Desk
- C.
Choicehotels.com
- D.
800.4CHOICE
- E.
Expedia.com
- 4.Which of the following rates can CP member Poe Dameron use for him to be eligible for the Spring Promotion?Sports Rate (SC15)
- A.
Advance Purchase (SAPR1/2)
- B.
Wholesale Rate (LSFIT1/2/3)
- C.
LEXP
- D.
AARP
- E.
Sports Rate (SC15)
- 5.Sheev Palpatine, a CP elite member has a reservation at Shenandoah Crossing in Shenandoah, VA. Is Mr. Palpatine eligible for the Spring Promotion?
- A.
Yes
- B.
No
- 6.A CP member can earn both American Airlines AAdvatage miles and CP points at the same time.
- A.
True
- B.
False
- 7.Mace Windu has checks out from a 1-night stay at Comfort Inn and checks in the next day at a Quality Hotel for 2 nights. How many trip are there in this scenario?
- A.
1 stay
- B.
2 stays
- C.
3 stays
- D.
4 stays
- 8.Can the earned Spring Promotion “free night” be used at any of Choice Hotel’s 6,500 hotels?
- A.
Yes
- B.
No
- 9.CP member Han Solo wants to place a reservation using his AAA rate and also claims that he has not received his “free night” after completing 2 validated separate stays a week prior. What are the best steps to take to go about this kind of scenario?
- A.
Transfer the call immediately to Member Services
- B.
Advise the guest that there is nothing you can do on the missing “free night”
- C.
Transfer the call to Customer Relations
- D.
Book the reservation then transfer the call to Member Services
- 10.What is the range of points that a member can earn after every second qualifying trip?
- A.
Minimum of 6,000 and a maximum of 12,000 bonus points
- B.
Minimum of 6,000 and a maximum of 8,000 bonus points
- C.
Minimum of 5,000 and a maximum of 8,000 bonus points
- D.
Minimum of 5,000 and a maximum of 12,000 bonus points
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