Tell the member to call back when they have the receipt
Apologize and tell the member there's no way you can look for the missing stay
Search using the property code and date of arrival
Check if the member's recent stay activity qualifies for a current or previous promo.
Look for the missing stay. Once found explain that the stay is still on the hotel’s system; we need to get the information to the Choice Privileges system.
Ask the member to fax us their receipt and they'll receive a call from us once processed
Let the member know the stay will post to the account anytime within 72 hours from the checkout time and date.
Yes, she would because it's within the promo period
No she won't because she's earning miles
Here's an interesting quiz for you.