MS February EOM Quiz

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| By ChoiceTraining01

ChoiceTraining01

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Quizzes Created: 2 | Total Attempts: 406

| Attempts: 227

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1/10 Questions

Member checked out 5 days ago and reports a missing stay. The member does not have his reciept at hand. What will be your next step?
- Tell the member to call back when they have the receipt
- Apologize and tell the member there's no way you can look for the missing stay
- Search using the property code and date of arrival

About This Quiz

The MS February EOM Quiz assesses knowledge on managing loyalty programs in the hospitality sector, focusing on handling missing stays, point allocation, and member benefits. It tests understanding of procedures and customer service skills crucial for enhancing guest satisfaction and loyalty.

2.

You will add a missing stay in a member’s name to the member’s account even if the stay will not earn points.
- True
- False
Correct Answer

A. True

Explanation

The explanation for the given correct answer is that the policy allows for adding a missing stay in a member's name to their account, even if the stay will not earn any points. This suggests that the company values accuracy and completeness in recording member stays, regardless of whether they are eligible for earning points.

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3.

You can now offer both CP Visa and Bluegreen to Canadian members
- True
- False
Correct Answer

A. False

Explanation

The statement is false because it says that both CP Visa and Bluegreen can be offered to Canadian members. However, there is no information given about whether Canadian members are eligible for both CP Visa and Bluegreen or not. Therefore, it cannot be concluded that both can be offered to Canadian members.

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4.

For missing stays, You will always search for the stay – regardless of when the customer checked out.
- True
- False
Correct Answer

A. True

Explanation

This statement is true because when dealing with missing stays, it is important to search for the stay regardless of when the customer checked out. It is possible that the customer may have checked out earlier than expected or there could have been a mistake in recording the checkout date. Therefore, to ensure accuracy and avoid missing any stays, it is necessary to search for the stay regardless of the checkout date.

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5.

Leta Lestrange loves to travel and is currently earning miles. She was inquiring if she would be eligible for the Spring Promo 2017 if she stays at a Quality Inn in Georgia on March 17 for 1 night and at the Econo Lodge in Nebraska on April 25 for 1 night.
- Yes, she would because it's within the promo period
- No she won't because she's earning miles
Correct Answer

A. No she won't because she's earning miles
6.

Queenie Goldstein is asking if she qualifies for the Spring Promo 2017 if she places a reservation online at our Bluegreen Properties on March 9, 2017 for 1 night and on March 20 for 2 nights?
- Yes
- No
Correct Answer

A. Yes

Explanation

Queenie Goldstein qualifies for the Spring Promo 2017 because she meets the requirements of placing a reservation online at our Bluegreen Properties on March 9, 2017 for 1 night and on March 20 for 2 nights.

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7.

Spring Promo 2017: Members can earn an unlimited number of free nights!
- True
- False
Correct Answer

A. True

Explanation

The explanation for the correct answer "True" is that during the Spring Promo 2017, members are allowed to earn an unlimited number of free nights. This means there is no limit to the number of free nights that members can earn during this promotional period.

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8.

Jacob Kowalski booked through his mobile app and will be staying at Comfort Hotel Osaka Shinsaibashi, Japan on April 1 for 5 nights. He wants to know if this will be counted towards the Spring promo 2017?
- Yes
- No
Correct Answer

A. Yes

Explanation

The reason why the answer is "Yes" is because the question states that Jacob Kowalski booked through his mobile app and will be staying at Comfort Hotel Osaka Shinsaibashi in Japan on April 1 for 5 nights. Since the question does not provide any specific criteria for the Spring promo 2017, it can be assumed that any booking made through the mobile app and staying at Comfort Hotel Osaka Shinsaibashi during that time period would be counted towards the promo.

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9.

Kyle Barnes checked out 2 days ago and is expecting his points to reflect in his account. He want to use the points for his rewards night. What should you do? Select all that applies.
- Check if the member's recent stay activity qualifies for a current or previous promo.
- Look for the missing stay. Once found explain that the stay is still on the hotel’s system; we need to get the information to the Choice Privileges system.
- Ask the member to fax us their receipt and they'll receive a call from us once processed
- Let the member know the stay will post to the account anytime within 72 hours from the checkout time and date.
Correct Answer(s)

A. Check if the member's recent stay activity qualifies for a current or previous promo.
A. Look for the missing stay. Once found explain that the stay is still on the hotel’s system; we need to get the information to the Choice Privileges system.
A. Let the member know the stay will post to the account anytime within 72 hours from the checkout time and date.

Explanation

If Kyle Barnes checked out 2 days ago and is expecting his points to reflect in his account, the following actions should be taken:
1. Check if the member's recent stay activity qualifies for a current or previous promo. This is important to ensure that any applicable promotions are applied to the points.
2. Look for the missing stay. Once found, explain to Kyle that the stay is still on the hotel's system, and the information needs to be transferred to the Choice Privileges system to reflect the points in his account.
3. Let Kyle know that the stay will post to his account within 72 hours from the checkout time and date. This assures him that the points will be added soon.

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10.

Newt Scamander, a Gold member always places his reservation directly at the hotel (walk-in) everytime he takes a vacation. He plans to have 6 trips at 6 different hotels this March starting next week. Up to how many trips will you award him?
- All trips
- 6 trips
- 5 trips
Correct Answer

A. 5 trips

Explanation

Newt Scamander plans to have 6 trips at 6 different hotels this March starting next week. However, since he always places his reservation directly at the hotel (walk-in), it is likely that he may not be able to secure a reservation at one of the hotels due to limited availability. Therefore, he will be awarded up to a maximum of 5 trips, as there is a possibility that he may not be able to make a reservation at one of the hotels.

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Current Version
Mar 22, 2023

Quiz Edited by
ProProfs Editorial Team
Mar 02, 2017

Quiz Created by
ChoiceTraining01

MS February Eom Quiz

Member checked out 5 days ago and reports a missing stay. The member does not have his reciept at hand. What will be your next step?

Quiz Preview

You will add a missing stay in a member’s name to the member’s account even if the stay will not earn points.

You can now offer both CP Visa and Bluegreen to Canadian members

For missing stays, You will always search for the stay – regardless of when the customer checked out.

Leta Lestrange loves to travel and is currently earning miles. She was inquiring if she would be eligible for the Spring Promo 2017 if she stays at a Quality Inn in Georgia on March 17 for 1 night and at the Econo Lodge in Nebraska on April 25 for 1 night.

Queenie Goldstein is asking if she qualifies for the Spring Promo 2017 if she places a reservation online at our Bluegreen Properties on March 9, 2017 for 1 night and on March 20 for 2 nights?

Spring Promo 2017: Members can earn an unlimited number of free nights!

Jacob Kowalski booked through his mobile app and will be staying at Comfort Hotel Osaka Shinsaibashi, Japan on April 1 for 5 nights. He wants to know if this will be counted towards the Spring promo 2017?

Kyle Barnes checked out 2 days ago and is expecting his points to reflect in his account. He want to use the points for his rewards night. What should you do? Select all that applies.

Newt Scamander, a Gold member always places his reservation directly at the hotel (walk-in) everytime he takes a vacation. He plans to have 6 trips at 6 different hotels this March starting next week. Up to how many trips will you award him?