MS February Eom Quiz

The correct next step would be to search using the property code and date of arrival. This would allow you to check the records and verify if the member did indeed have a stay at the property. It would help in investigating the missing stay and resolving the issue for the member.

The explanation for the given correct answer is that the policy allows for adding a missing stay in a member's name to their account, even if the stay will not earn any points. This suggests that the company values accuracy and completeness in recording member stays, regardless of whether they are eligible for earning points.

The statement is false because it says that both CP Visa and Bluegreen can be offered to Canadian members. However, there is no information given about whether Canadian members are eligible for both CP Visa and Bluegreen or not. Therefore, it cannot be concluded that both can be offered to Canadian members.

This statement is true because when dealing with missing stays, it is important to search for the stay regardless of when the customer checked out. It is possible that the customer may have checked out earlier than expected or there could have been a mistake in recording the checkout date. Therefore, to ensure accuracy and avoid missing any stays, it is necessary to search for the stay regardless of the checkout date.

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Queenie Goldstein qualifies for the Spring Promo 2017 because she meets the requirements of placing a reservation online at our Bluegreen Properties on March 9, 2017 for 1 night and on March 20 for 2 nights.

The explanation for the correct answer "True" is that during the Spring Promo 2017, members are allowed to earn an unlimited number of free nights. This means there is no limit to the number of free nights that members can earn during this promotional period.

The reason why the answer is "Yes" is because the question states that Jacob Kowalski booked through his mobile app and will be staying at Comfort Hotel Osaka Shinsaibashi in Japan on April 1 for 5 nights. Since the question does not provide any specific criteria for the Spring promo 2017, it can be assumed that any booking made through the mobile app and staying at Comfort Hotel Osaka Shinsaibashi during that time period would be counted towards the promo.

If Kyle Barnes checked out 2 days ago and is expecting his points to reflect in his account, the following actions should be taken:
1. Check if the member's recent stay activity qualifies for a current or previous promo. This is important to ensure that any applicable promotions are applied to the points.
2. Look for the missing stay. Once found, explain to Kyle that the stay is still on the hotel's system, and the information needs to be transferred to the Choice Privileges system to reflect the points in his account.
3. Let Kyle know that the stay will post to his account within 72 hours from the checkout time and date. This assures him that the points will be added soon.

Newt Scamander plans to have 6 trips at 6 different hotels this March starting next week. However, since he always places his reservation directly at the hotel (walk-in), it is likely that he may not be able to secure a reservation at one of the hotels due to limited availability. Therefore, he will be awarded up to a maximum of 5 trips, as there is a possibility that he may not be able to make a reservation at one of the hotels.