MS February Eom Quiz

10 Questions | Total Attempts: 171

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MS February Eom Quiz - Quiz

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Questions and Answers
  • 1. 
    For missing stays, You will always search for the stay – regardless of when the customer checked out.
    • A. 

      True

    • B. 

      False

  • 2. 
    You will add a missing stay in a member’s name to the member’s account  even if the stay will not earn points.
    • A. 

      True

    • B. 

      False

  • 3. 
    Member checked out 5 days ago and reports a missing stay. The member does not have his reciept at hand. What will be your next step?
    • A. 

      Tell the member to call back when they have the receipt

    • B. 

      Apologize and tell the member there's no way you can look for the missing stay

    • C. 

      Search using the property code and date of arrival

  • 4. 
    Kyle Barnes checked out 2 days ago and is expecting his points to reflect in his account. He want to use the points for his rewards night. What should you do? Select all that applies.
    • A. 

      Check if the member's recent stay activity qualifies for a current or previous promo.

    • B. 

      Look for the missing stay. Once found explain that the stay is still on the hotel’s system; we need to get the information to the Choice Privileges system.

    • C. 

      Ask the member to fax us their receipt and they'll receive a call from us once processed

    • D. 

      Let the member know the stay will post to the account anytime within 72 hours from the checkout time and date.

  • 5. 
    You can now offer both CP Visa and Bluegreen to Canadian members
    • A. 

      True

    • B. 

      False

  • 6. 
    Newt Scamander, a Gold member always places his reservation directly at the hotel (walk-in) everytime he takes a vacation. He plans to have 6 trips at 6 different hotels this March starting next week. Up to how many trips will you award him?
    • A. 

      All trips

    • B. 

      6 trips

    • C. 

      5 trips

  • 7. 
    Spring Promo 2017: Members can earn an unlimited number of free nights!
    • A. 

      True

    • B. 

      False

  • 8. 
    Queenie Goldstein is asking if she qualifies for the Spring Promo 2017 if she places a reservation online at our Bluegreen Properties on March 9, 2017 for 1 night and on March 20 for 2 nights?
    • A. 

      Yes

    • B. 

      No

  • 9. 
    Jacob Kowalski booked through his mobile app and will be staying at Comfort Hotel Osaka Shinsaibashi, Japan on April 1 for 5 nights. He wants to know if this will be counted towards the Spring promo 2017?
    • A. 

      Yes

    • B. 

      No

  • 10. 
    Leta Lestrange loves to travel and is currently earning miles. She was inquiring if she would be eligible for the Spring Promo 2017 if she stays at a Quality Inn in Georgia on March 17 for 1 night and at the Econo Lodge in Nebraska on April 25 for 1 night.
    • A. 

      Yes, she would because it's within the promo period

    • B. 

      No she won't because she's earning miles

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