MS February Eom Quiz

10 Questions | By ChoiceTraining01 | Updated: Mar 22, 2022 | Attempts: 227

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Questions and Answers

1.

For missing stays, You will always search for the stay – regardless of when the customer checked out.
- A.
  
  True
- B.
  
  False
2.

You will add a missing stay in a member’s name to the member’s account even if the stay will not earn points.
- A.
  
  True
- B.
  
  False
3.

Member checked out 5 days ago and reports a missing stay. The member does not have his reciept at hand. What will be your next step?
- A.
  
  Tell the member to call back when they have the receipt
- B.
  
  Apologize and tell the member there's no way you can look for the missing stay
- C.
  
  Search using the property code and date of arrival
4.

Kyle Barnes checked out 2 days ago and is expecting his points to reflect in his account. He want to use the points for his rewards night. What should you do? Select all that applies.
- A.
  
  Check if the member's recent stay activity qualifies for a current or previous promo.
- B.
  
  Look for the missing stay. Once found explain that the stay is still on the hotel’s system; we need to get the information to the Choice Privileges system.
- C.
  
  Ask the member to fax us their receipt and they'll receive a call from us once processed
- D.
  
  Let the member know the stay will post to the account anytime within 72 hours from the checkout time and date.
5.

You can now offer both CP Visa and Bluegreen to Canadian members
- A.
  
  True
- B.
  
  False
6.

Newt Scamander, a Gold member always places his reservation directly at the hotel (walk-in) everytime he takes a vacation. He plans to have 6 trips at 6 different hotels this March starting next week. Up to how many trips will you award him?
- A.
  
  All trips
- B.
  
  6 trips
- C.
  
  5 trips
7.

Spring Promo 2017: Members can earn an unlimited number of free nights!
- A.
  
  True
- B.
  
  False
8.

Queenie Goldstein is asking if she qualifies for the Spring Promo 2017 if she places a reservation online at our Bluegreen Properties on March 9, 2017 for 1 night and on March 20 for 2 nights?
- A.
  
  Yes
- B.
  
  No
9.

Jacob Kowalski booked through his mobile app and will be staying at Comfort Hotel Osaka Shinsaibashi, Japan on April 1 for 5 nights. He wants to know if this will be counted towards the Spring promo 2017?
- A.
  
  Yes
- B.
  
  No
10.

Leta Lestrange loves to travel and is currently earning miles. She was inquiring if she would be eligible for the Spring Promo 2017 if she stays at a Quality Inn in Georgia on March 17 for 1 night and at the Econo Lodge in Nebraska on April 25 for 1 night.
- A.
  
  Yes, she would because it's within the promo period
- B.
  
  No she won't because she's earning miles