The MS February EOM Quiz assesses knowledge on managing loyalty programs in the hospitality sector, focusing on handling missing stays, point allocation, and member benefits. It tests understanding of procedures and customer service skills crucial for enhancing guest satisfaction and loyalty.
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Yes, she would because it's within the promo period
No she won't because she's earning miles
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No
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Check if the member's recent stay activity qualifies for a current or previous promo.
Look for the missing stay. Once found explain that the stay is still on the hotel’s system; we need to get the information to the Choice Privileges system.
Ask the member to fax us their receipt and they'll receive a call from us once processed
Let the member know the stay will post to the account anytime within 72 hours from the checkout time and date.
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Quiz Review Timeline (Updated): Mar 22, 2023 +
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