Cf June 2017 Quiz

The correct answer is "It's ok to cross-sell if the hotel has inventory but has CTA restriction" and "It's ok to cross-sell if the hotel has MLOS of 3 nights and your guest only needs one."

Cross-selling refers to offering additional products or services to a customer. In the first statement, even though the hotel has inventory available, if there is a CTA (Closed to Arrival) restriction, it means that no new reservations can be made for that specific date. Therefore, cross-selling would not be possible in this scenario.

In the second statement, MLOS (Minimum Length of Stay) refers to the minimum number of nights a guest must stay at the hotel. If the hotel has an MLOS of 3 nights and the guest only needs one night, cross-selling would not be appropriate as it does not meet the minimum stay requirement.

There is no need to call the hotel in this situation because the caller is asking about nearby restaurants, not hotel-related information.

The incorrect statement regarding Credit Card Pre-Authorization is that the CF agent must check the FAQ page if there's a credit card authorization form on file. If there isn't, they should advise the caller to check with their company if they have the form and then fax the file to us.

National Negotiated Rates are special rates that a hotel agrees to offer to specific businesses. These rates are typically based on a commitment from the businesses to book a certain number of rooms or nights at the hotel on an annual basis. These negotiated rates are exclusive to the specific businesses and are usually lower than the standard rates offered to the general public.

The correct answer is "Accumulated points will reflect on the member's account 72 hours after the check-out date" and "Stay with us 2 separate times between May 11 - July 31 and earn enough points to redeem $50 gift card that are normally 16,000 points down to 8,000". This means that after checking out from a stay, it will take 72 hours for the points to be added to the member's account. Additionally, if a member stays at the hotel two separate times between May 11 and July 31, they will earn enough points to redeem a $50 gift card at a discounted rate of 8,000 points instead of the usual 16,000 points.

The statement suggests that if a rate plan does not have a purple star next to it in WinAi, then it is not eligible for points. However, the correct answer is False, which means that this statement is incorrect. The presence of a purple star does not determine the eligibility of a rate plan for points.

The statement is false because the agent does not need to process cancel and rebook if the guest would like to change the travel dates and LOS for an existing S15M3M reservation. Instead, the agent can simply modify the reservation by changing the travel dates and LOS without canceling and rebooking the reservation.

The statement "New members will automatically be registered when they enroll in CP at a hotel or through WinAi starting the Summer Promotion eligibility date" is incorrect because it contradicts the previous statement that members must book via CH.com, mobile app, 800.4Choice to qualify for the Summer Promotion. The incorrect statement suggests that new members can enroll in CP at a hotel or through WinAi and still be automatically registered for the promotion, which is not the case.

The statement that rates such as BAR, S3A, AARP, SSC, and LADV (Advance Purchase Rate) are qualified to contest for Lowest Price Guarantee is correct. This means that if a guest finds a lower price for these rates on another website, they can submit a claim to receive the lower price. Additionally, the statement that claims must be received within 24 hours of booking through a Choice Hotels channel and at least 48 hours prior to a 6:00pm arrival is also correct. This means that guests must submit their claim within the specified time frame in order to be eligible for the Lowest Price Guarantee.

If the rate/price of an existing reservation dropped and the guest would like to avail it, the correct action to take is to retrieve the existing reservation, click the "Rate Plan/Dates" button, click Ok, and then reconfirm the reservation. This will allow the guest to take advantage of the lower rate/price without having to cancel the existing reservation and book a new one.

The statement is false because according to the given information, a CF agent can book more than 9 rooms under LCLC only if the caller provides multiple guest names per different room types. This implies that the agent cannot book more than 9 rooms under LCLC without multiple guest names per different room types. Therefore, the statement is false.

CHIP stands for Choice Hotels Information Portal. This acronym represents a system or platform that provides information related to Choice Hotels. It is likely a centralized portal where users can access various resources, data, and updates related to Choice Hotels. This portal could be used by employees, partners, or customers to gather information about different aspects of Choice Hotels, such as reservations, policies, rewards programs, and more.