Sales June 2017 Quiz

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| By Jewel
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Jewel
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Quizzes Created: 2 | Total Attempts: 252
Questions: 15 | Attempts: 164

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Sales June 2017 Quiz - Quiz

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Questions and Answers
  • 1. 

    Select all correct information regarding Summer Promotion 2017.

    • A.

      Bonus (base) points are minimum of 5000 up to 8000 equivalent to the sum between the total number of points earned after 2 qualifying stays.

    • B.

      Accumulated points will reflect on the member's account 72 hours after the check-out date.

    • C.

      "Stay with us 2 separate times between May 11 - July 31 and earn enough points to redeem $50 gift card that are normally 16,000 points down to 8,000"

    • D.

      Qualifying stay is defined as any number of consecutive nights at multiple hotels regardless of check-ins or check-outs

    Correct Answer(s)
    B. Accumulated points will reflect on the member's account 72 hours after the check-out date.
    C. "Stay with us 2 separate times between May 11 - July 31 and earn enough points to redeem $50 gift card that are normally 16,000 points down to 8,000"
    Explanation
    The explanation for the given correct answer is that the statement "Accumulated points will reflect on the member's account 72 hours after the check-out date" is true because it states that the points earned will be added to the member's account within 72 hours after they have checked out from the hotel. This implies that there is a delay in the points being reflected in the account. Additionally, the statement "Stay with us 2 separate times between May 11 - July 31 and earn enough points to redeem $50 gift card that are normally 16,000 points down to 8,000" is also correct as it outlines the promotion where members can earn enough points from 2 separate stays to redeem a $50 gift card, which is normally priced at 16,000 points, but now available for 8,000 points.

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  • 2. 

    If the rate plan doesn't have a purple star next to it in WinAi, then these SRPs are not-point-eligible.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because if a rate plan doesn't have a purple star next to it in WinAi, it means that the SRPs are point-eligible. In other words, the absence of a purple star indicates that the rate plan is eligible for points.

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  • 3. 

    What should you do if you receive an error prompt "Invalid Number of Booking Segment have been modified" when changing the DOA and adding a Corporate client file on an existing BAR reservation.

    • A.

      Check availability then Cancel and Rebook

    • B.

      Ignore the error message, press F5 and change the DOA then add the corporate rate plan code to SSO.

    • C.

      Press “End Call”, pull up the reservation, press F7, search/add the corporate client file, click the “Rate Plan/Dates” button to change the DOA and rate plan code.

    • D.

      Press “End Call”, pull up the reservation, press , click the “Rate Plan/Dates” button, change the rate plan code and search/add the corporate client file.

    Correct Answer
    C. Press “End Call”, pull up the reservation, press F7, search/add the corporate client file, click the “Rate Plan/Dates” button to change the DOA and rate plan code.
    Explanation
    If you receive an error prompt "Invalid Number of Booking Segment have been modified" when changing the DOA and adding a Corporate client file on an existing BAR reservation, the correct action to take is to press "End Call", pull up the reservation, press F7, search/add the corporate client file, and then click the "Rate Plan/Dates" button to change the DOA and rate plan code. This sequence of steps ensures that the necessary modifications are made to the reservation and the error prompt is addressed effectively.

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  • 4. 

    Agent will need to process cancel and rebook if the guest would like to change the travel dates and LOS for an existing S15M3M reservation.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The agent will not need to process cancel and rebook if the guest would like to change the travel dates and LOS for an existing S15M3M reservation. The correct answer is False.

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  • 5. 

    Which of following statement is incorrect?

    • A.

      Members must book via CH.com, mobile app, 800.4Choice in order to qualify for the Summer Promotion.

    • B.

      New members will automatically be registered when they enroll in CP at a hotel or through WinAi starting the Summer Promotion eligibility date.

    • C.

      Participating vendors are Amazon, Applebee's, iTunes, Lowes and Shell.

    • D.

      Members can purchase or redeem their gift cards until August 31, 2017.

    Correct Answer
    B. New members will automatically be registered when they enroll in CP at a hotel or through WinAi starting the Summer Promotion eligibility date.
    Explanation
    The statement "New members will automatically be registered when they enroll in CP at a hotel or through WinAi starting the Summer Promotion eligibility date" is incorrect because it contradicts the requirement mentioned in the first statement. According to the first statement, members must book via CH.com, mobile app, or 800.4Choice in order to qualify for the Summer Promotion. Therefore, new members cannot be automatically registered when enrolling in CP at a hotel or through WinAi.

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  • 6. 

    Which of the following statements below are correct:

    • A.

      Guest can take advantage of higher discount on Best Internet Rate Guarantee over Lowest Price Guarantee.

    • B.

      Rates such as BAR, S3A, AARP, SSC and LADV (Advance Purchase Rate) are qualified to contest for Lowest Price Guarantee

    • C.

      Claims must be received within 24 hours of booking through a Choice Hotels channel and at least 48 hours prior to a 6:00pm arrival

    • D.

      Guest can only receive one approval per 30 days prior or after the check-out date.

    Correct Answer(s)
    B. Rates such as BAR, S3A, AARP, SSC and LADV (Advance Purchase Rate) are qualified to contest for Lowest Price Guarantee
    C. Claims must be received within 24 hours of booking through a Choice Hotels channel and at least 48 hours prior to a 6:00pm arrival
    Explanation
    The correct answer is that rates such as BAR, S3A, AARP, SSC and LADV (Advance Purchase Rate) are qualified to contest for Lowest Price Guarantee. This means that if a guest finds a lower price for their reservation on another website, they can submit a claim to receive a refund of the price difference. However, the claim must be received within 24 hours of booking through a Choice Hotels channel and at least 48 hours prior to a 6:00pm arrival. Therefore, if the guest meets these criteria, they can take advantage of the Lowest Price Guarantee.

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  • 7. 

    What should you do if the rate/price of an existing reservation dropped (based on CH website) and the guest would like to avail it?

    • A.

      Check availability, cancel the existing reservation and book a new one in order to get the lower rate/price.

    • B.

      Retrieve the existing reservation, click "Rate Plan/Dates" button, click Ok then reconfirm the reservation.

    • C.

      Apologize for the inconvenience and advise the guest that since he/she called close to arrival date, we can no longer match the rate/price showing on the website.

    • D.

      Retrieve the existing reservation via F2, click "Guarantee/Hold" button, click Finish then reconfirm the reservation in order for the new rates to take effect.

    Correct Answer
    B. Retrieve the existing reservation, click "Rate Plan/Dates" button, click Ok then reconfirm the reservation.
    Explanation
    If the rate/price of an existing reservation dropped and the guest would like to avail it, the correct action to take is to retrieve the existing reservation, click the "Rate Plan/Dates" button, click "Ok" and then reconfirm the reservation. This will allow the guest to take advantage of the lower rate/price without having to cancel the existing reservation and book a new one.

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  • 8. 

    What does CHIP stands for?

    Correct Answer
    Choice Hotels Information Portal
    Explanation
    CHIP stands for Choice Hotels Information Portal. This is a system or platform that provides information and resources related to Choice Hotels. It serves as a centralized hub for accessing information, tools, and resources needed by Choice Hotels staff and partners. The portal likely includes features such as hotel listings, booking information, customer support, training materials, and other resources that are essential for the smooth operation of Choice Hotels.

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  • 9. 

    SCPM or Member's Rate is not point-eligible but is qualified for the National Promotions.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because SCPM or Member's Rate is both point-eligible and qualified for the National Promotions.

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  • 10. 

    What should you do if you need to check the rooms left/available for 2 nights under SRD however the guest has insufficient points? The existing reservation is under SRD for 1-night stay.

    • A.

      Cancel the existing SRD reservation and then check if the points are posted back into the account. Check availability then rebook it with the same room type for 2 nights.

    • B.

      Create a new reservation using BAR and inform the guest to call us back within 24 hours so we can modify the reservation into points.

    • C.

      Retrieve the existing reservation, press F3, click Dates/Hotel button, change the LOS and rates into SRD and then go to Inventory tab.

    • D.

      Retrieve the existing reservation via F2 and then inform the guest that since he has insufficient points, call needs to be transferred to Member Services in order to check availability.

    Correct Answer
    C. Retrieve the existing reservation, press F3, click Dates/Hotel button, change the LOS and rates into SRD and then go to Inventory tab.
  • 11. 

    What should you do If you encounter the error message below?

    • A.

      Retrieve the existing confirmation # using different WinAi in order to review the details why there's a duplicate error.

    • B.

      Click on "Confirm Anyway" button since you're processing a reservation at AZ053 (1) and the duplicate reservation appeared at Monee IL (2). This should not be marked as duplicate in the first place.

    • C.

      Click on "Cancel" button and read the dialogue "It appears there is already a reservation at this hotel under the same name and date of arrival." If the guest insists, cancel the existing reservation and confirm the one that you're doing.

    • D.

      Retrieve the existing reservation and check if the member ID, SRP, DOA, LOS and other details are the same. If yes, advise the guest that they already have confirmed reservation. If not, confirm the reservation you're doing.

    Correct Answer
    D. Retrieve the existing reservation and check if the member ID, SRP, DOA, LOS and other details are the same. If yes, advise the guest that they already have confirmed reservation. If not, confirm the reservation you're doing.
    Explanation
    The correct answer suggests that if encountering a duplicate reservation error, the first step should be to retrieve the existing reservation and compare the member ID, SRP, DOA, LOS, and other details. If all the details match, the guest should be advised that they already have a confirmed reservation. If the details do not match, the reservation being processed should be confirmed. This approach ensures that any duplicate reservations are properly addressed and avoids unnecessary cancellations or confirmations.

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  • 12. 

    CP members with no activity since February 2016 will receive point forfeiture email on August 31, 2017.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Members with no activity since February 2016 will not receive a point forfeiture email on August 31, 2017.

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  • 13. 

    Effective June 07, 2017, Choice will no longer be supporting Vacation Rental reservations. If you receive a call regarding this, please ask the guest to call 888-221-6039 for assistance.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is explaining that as of June 7, 2017, Choice will no longer support Vacation Rental reservations. If someone receives a call about this, they should direct the guest to call 888-221-6039 for assistance. Therefore, the answer "True" indicates that the statement is correct.

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