Sales June 2017 Quiz

Members with no activity since February 2016 will not receive a point forfeiture email on August 31, 2017.

The statement is explaining that as of June 7, 2017, Choice will no longer support Vacation Rental reservations. If someone receives a call about this, they should direct the guest to call 888-221-6039 for assistance. Therefore, the answer "True" indicates that the statement is correct.

The statement is false because SCPM or Member's Rate is both point-eligible and qualified for the National Promotions.

The explanation for the given correct answer is that the statement "Accumulated points will reflect on the member's account 72 hours after the check-out date" is true because it states that the points earned will be added to the member's account within 72 hours after they have checked out from the hotel. This implies that there is a delay in the points being reflected in the account. Additionally, the statement "Stay with us 2 separate times between May 11 - July 31 and earn enough points to redeem $50 gift card that are normally 16,000 points down to 8,000" is also correct as it outlines the promotion where members can earn enough points from 2 separate stays to redeem a $50 gift card, which is normally priced at 16,000 points, but now available for 8,000 points.

The statement is false because if a rate plan doesn't have a purple star next to it in WinAi, it means that the SRPs are point-eligible. In other words, the absence of a purple star indicates that the rate plan is eligible for points.

If you receive an error prompt "Invalid Number of Booking Segment have been modified" when changing the DOA and adding a Corporate client file on an existing BAR reservation, the correct action to take is to press "End Call", pull up the reservation, press F7, search/add the corporate client file, and then click the "Rate Plan/Dates" button to change the DOA and rate plan code. This sequence of steps ensures that the necessary modifications are made to the reservation and the error prompt is addressed effectively.

The agent will not need to process cancel and rebook if the guest would like to change the travel dates and LOS for an existing S15M3M reservation. The correct answer is False.

The statement "New members will automatically be registered when they enroll in CP at a hotel or through WinAi starting the Summer Promotion eligibility date" is incorrect because it contradicts the requirement mentioned in the first statement. According to the first statement, members must book via CH.com, mobile app, or 800.4Choice in order to qualify for the Summer Promotion. Therefore, new members cannot be automatically registered when enrolling in CP at a hotel or through WinAi.

The correct answer is that rates such as BAR, S3A, AARP, SSC and LADV (Advance Purchase Rate) are qualified to contest for Lowest Price Guarantee. This means that if a guest finds a lower price for their reservation on another website, they can submit a claim to receive a refund of the price difference. However, the claim must be received within 24 hours of booking through a Choice Hotels channel and at least 48 hours prior to a 6:00pm arrival. Therefore, if the guest meets these criteria, they can take advantage of the Lowest Price Guarantee.

If the rate/price of an existing reservation dropped and the guest would like to avail it, the correct action to take is to retrieve the existing reservation, click the "Rate Plan/Dates" button, click "Ok" and then reconfirm the reservation. This will allow the guest to take advantage of the lower rate/price without having to cancel the existing reservation and book a new one.

CHIP stands for Choice Hotels Information Portal. This is a system or platform that provides information and resources related to Choice Hotels. It serves as a centralized hub for accessing information, tools, and resources needed by Choice Hotels staff and partners. The portal likely includes features such as hotel listings, booking information, customer support, training materials, and other resources that are essential for the smooth operation of Choice Hotels.

The correct answer suggests that if encountering a duplicate reservation error, the first step should be to retrieve the existing reservation and compare the member ID, SRP, DOA, LOS, and other details. If all the details match, the guest should be advised that they already have a confirmed reservation. If the details do not match, the reservation being processed should be confirmed. This approach ensures that any duplicate reservations are properly addressed and avoids unnecessary cancellations or confirmations.

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