Test Your Product Knowledge Here In This Quiz
Explore your understanding of loyalty programs with this quiz, focusing on point systems, transaction issues, and customer service resolutions. Perfect for enhancing skills in managing and resolving customer inquiries effectively.
Quiz Preview
- 2.
The threshold in issuing GoodWill points is worth $10.00.
-
True
-
False
Correct Answer
A. TrueExplanation
The statement is true because it states that the threshold for issuing GoodWill points is worth $10.00. This means that customers will only receive GoodWill points once they have accumulated purchases worth $10.00 or more.Rate this question:
-
- 3.
"I received an offer that would give me 500 PC Plus points for every $2 spent on No Name Bacon. I have spent $20.90 on the said offer but I didn't get any points." How many points are missing?
-
50,000 PC Plus points
-
5,000 PC Plus points
-
5,225 PC Plus points
Correct Answer
A. 5,000 PC Plus pointsExplanation
Based on the information provided, the offer states that for every $2 spent on No Name Bacon, the person would receive 500 PC Plus points. The person spent $20.90 on the offer, which is equivalent to $10.45 spent on No Name Bacon. To calculate the number of points earned, we divide the amount spent by $2 and then multiply it by 500. Therefore, the person should have received 5000 PC Plus points.Rate this question:
-
- 4.
"I tried to redeem 15,000 points but I was declined. Do I have to earn more points just to redeem it?" What is the minimum points a member should earn?
-
10,000 PC Plus points
-
30,000 PC Plus points
-
50,000 PC Plus points
-
20,000 PC Plus points
Correct Answer
A. 20,000 PC Plus pointsExplanation
The minimum points a member should earn in order to redeem them is 20,000 PC Plus points.Rate this question:
-
- 5.
"I have spent $532.26 on Joe Fresh and the points were not awarded. The offer is 4,000 PC Plus points for every $40 spent." What is the correct resolution?
-
Adjudicate 52,000 PC Plus points
-
Adjudicate 4,000 PC Plus points
-
Create an SR
-
Escalate
Correct Answer
A. Create an SRExplanation
The correct resolution in this situation is to create a service request (SR). This is because the customer states that they have spent $532.26 on Joe Fresh but did not receive the expected points. By creating a service request, the issue can be addressed and investigated further to determine why the points were not awarded and to resolve the problem for the customer.Rate this question:
-
- 6.
The member is missing points after using a PC Financial card and it is already beyond the PCF timeframe for the points to post. What are the things that you would need to gather?
-
Date of transaction
-
Type of the PC Financial card used
-
Contact Information
-
Last 4 digits of the PC Financial card
-
The type of points they did not receive
-
Offer name
-
Amount spent on the offer
-
19-digit CODE
-
Quantity of purchased offer item
Correct Answer(s)
A. Date of transaction
A. Type of the PC Financial card used
A. Contact Information
A. Last 4 digits of the PC Financial card
A. The type of points they did not receiveExplanation
To resolve the issue of missing points, the member would need to gather the following information: the date of the transaction, the type of PC Financial card used, contact information, the last 4 digits of the PC Financial card, and the type of points they did not receive. This information will help the member to provide specific details to the PC Financial customer service team, allowing them to investigate and rectify the missing points situation.Rate this question:
-
Quiz Review Timeline (Updated): Mar 22, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
Mar 19, 2015Quiz Created by
Millennium1solut
Back to top