Test Your Product Knowledge Here In This Quiz

6 Questions | Total Attempts: 98

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Test Your Product Knowledge Here In This Quiz

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Questions and Answers
  • 1. 
    The threshold in issuing GoodWill points is worth $10.00.
    • A. 

      True

    • B. 

      False

  • 2. 
    "I received an offer that would give me 500 PC Plus points for every $2 spent on No Name Bacon. I have spent $20.90 on the said offer but I didn't get any points." How many points are missing?
    • A. 

      50,000 PC Plus points

    • B. 

      5,000 PC Plus points

    • C. 

      5,225 PC Plus points

  • 3. 
    "I tried to redeem 15,000 points but I was declined. Do I have to earn more points just to redeem it?" What is the minimum points a member should earn?
    • A. 

      10,000 PC Plus points

    • B. 

      30,000 PC Plus points

    • C. 

      50,000 PC Plus points

    • D. 

      20,000 PC Plus points

  • 4. 
    "I have spent $532.26 on Joe Fresh and the points were not awarded. The offer is 4,000 PC Plus points for every $40 spent." What is the correct resolution?
    • A. 

      Adjudicate 52,000 PC Plus points

    • B. 

      Adjudicate 4,000 PC Plus points

    • C. 

      Create an SR

    • D. 

      Escalate

  • 5. 
    The member is missing points after using a PC Financial card and it is already beyond the PCF timeframe for the points to post. What are the things that you would need to gather?
    • A. 

      Date of transaction

    • B. 

      Type of the PC Financial card used

    • C. 

      Contact Information

    • D. 

      Last 4 digits of the PC Financial card

    • E. 

      The type of points they did not receive

    • F. 

      Offer name

    • G. 

      Amount spent on the offer

    • H. 

      19-digit CODE

    • I. 

      Quantity of purchased offer item

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