Test Your Product Knowledge Here In This Quiz
6 Questions
| Total Attempts: 98
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Questions and Answers
- 1.The threshold in issuing GoodWill points is worth $10.00.
- A.
True
- B.
False
- 2."I received an offer that would give me 500 PC Plus points for every $2 spent on No Name Bacon. I have spent $20.90 on the said offer but I didn't get any points." How many points are missing?
- A.
50,000 PC Plus points
- B.
5,000 PC Plus points
- C.
5,225 PC Plus points
- 3."I tried to redeem 15,000 points but I was declined. Do I have to earn more points just to redeem it?" What is the minimum points a member should earn?
- A.
10,000 PC Plus points
- B.
30,000 PC Plus points
- C.
50,000 PC Plus points
- D.
20,000 PC Plus points
- 4."I have spent $532.26 on Joe Fresh and the points were not awarded. The offer is 4,000 PC Plus points for every $40 spent." What is the correct resolution?
- A.
Adjudicate 52,000 PC Plus points
- B.
Adjudicate 4,000 PC Plus points
- C.
Create an SR
- D.
Escalate
- 5.The member is missing points after using a PC Financial card and it is already beyond the PCF timeframe for the points to post. What are the things that you would need to gather?
- A.
Date of transaction
- B.
Type of the PC Financial card used
- C.
Contact Information
- D.
Last 4 digits of the PC Financial card
- E.
The type of points they did not receive
- F.
Offer name
- G.
Amount spent on the offer
- H.
19-digit CODE
- I.
Quantity of purchased offer item
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