How Much Do You Know About Nukta Loyalty Program?
Please read the feedback after each question.
Questions and Answers
- 1.
How will Nukta loyalty help small businesses? (Max 500 characters.)
- 2.
Where can customers get the Nukta Member App? (Choose one)
- A.
Www.google.com
- B.
Google Playstore
- C.
Www.yahoo.com
Correct Answer
B. Google PlaystoreExplanation
The Nukta Member App which will be used by the customers is available on Google Playstore to download and use. The app is NOT a MUST to operate to be a part of your loyalty program. But,its better to encourage your customers to use it since you can message them for free.Rate this question:
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- 3.
What does a customer (member) use to log into the Member App?
- A.
Card Number and pin
- B.
Full Name
- C.
Phone Number
Correct Answer
A. Card Number and pinExplanation
For a customer to log in to the Member App or dashboard, they would need their card number along with the PIN number. If the pin or card number is forgotten, they can click on the lost pin link.Rate this question:
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- 4.
When does Nukta points expire?
- A.
1 year
- B.
3 years
- C.
6 months
Correct Answer
B. 3 yearsExplanation
A customer can collect and keep their points for as long as 3 years by which time they would need to redeem them.Rate this question:
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- 5.
How many customers can I have?
- A.
1000
- B.
Unlimited
- C.
4000
Correct Answer
B. UnlimitedExplanation
There is absolutely no limitation to the customers you can serve in your business using the Nukta Loyalty Program. If you have more customers than your subscription allows, just contact us.Rate this question:
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- 6.
Will customers (members) have to pay any fees?
- A.
1$ one time charge
- B.
It's free
- C.
Every year
Correct Answer
B. It's freeExplanation
Customers do not have any charges in order to be able to use the Member App. It is completely Free Of Cost. Only businesses pay us a subscription to use our platform.Rate this question:
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- 7.
What is the time period for a subscription Refund?
- A.
1 week
- B.
45 days
- C.
30 days
Correct Answer
C. 30 daysExplanation
If by any chance, you are not happy with our platform after purchasing one of the packages, you will get a Full Refund if you let us know within 30 days of purchase.Rate this question:
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- 8.
How do partner employees credit points to their customers?
- A.
Member App
- B.
Partner App and online
- C.
Email
Correct Answer
B. Partner App and onlineExplanation
The points are credited to the customer by the employee using the Partner App or by logging in using his credentials on www.nukta.me/loginRate this question:
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- 9.
Which among these are seen in the Member App?
- A.
Barcode Scanner
- B.
Partner Logo
- C.
Redeem Button
Correct Answer
B. Partner LogoExplanation
In the Member App, the customer (member) will be seeing their points, messages, along with the Logo of the Partner. The scanner is part of the partner app.Rate this question:
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- 10.
How does a partner manager detect fraud?
- A.
It shows on Partner App
- B.
Using CCTV
- C.
Limit usage of card in a week
Correct Answer
C. Limit usage of card in a weekExplanation
Managers have the option to detect the usage of the app by the customer in a week. And if a customer used it more than the set limit of amount or frequency, the manager will be notified when he signs into his dashboard.Rate this question:
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- 11.
What are the extra features you get in the STAR package? (Check only one)
- A.
Partner App, Member app
- B.
Push Messages, Email Messages, Draws, Referral campaigns.
- C.
Fraud Checks
Correct Answer
B. Push Messages, Email Messages, Draws, Referral campaigns.Explanation
The partner app, member app and fraud checks are available in all the packages. But to receive the push messages, emails, draws and referral campaigns, you will need to choose the STAR package.Rate this question:
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- 12.
Nukta Loyalty Program platform is best for what kind of business?
- A.
Luxury Hotels
- B.
Small retailers
- C.
Airlines
Correct Answer
B. Small retailersExplanation
Nukta Loyalty Platform is designed for small scale businesses looking to bring back their loyal customers by setting up a a reward system using our platform.Rate this question:
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- 13.
Who decides the Rewards and points needed for it?
- A.
Nukta
- B.
Employee
- C.
Partner Manager
Correct Answer
C. Partner ManagerExplanation
The Manager or the owner of the business will be the person setting the points and the rewards given for redeeming those points.Rate this question:
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- 14.
Which of these statements is True?
- A.
You have to sign a contract with Nukta Loyalty Program to use it.
- B.
There is a set-up fee when you start using the platform
- C.
The Platform is free for 30 days of usage
Correct Answer
C. The Platform is free for 30 days of usageExplanation
You don't need to sign a contract or pay any set-up fee for starting on the Platform. You can use the platform for free for upto 30 days to familiarise yourself with it.Rate this question:
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- 15.
What do you need, to use the Nukta Loyalty Program?
- A.
POS System
- B.
A smartphone and internet
- C.
A laptop
Correct Answer
B. A smartphone and internetExplanation
To use the Nukta Loyalty Program, all you need is a smartphone and internet. You don't need any other hardware or devices to be able to use it.Rate this question:
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- 16.
Where in the World can Nukta solution be used? (Click one)
- A.
Worldwide
- B.
India, Pakistan, China
- C.
UK
- D.
Canada
Correct Answer
A. WorldwideExplanation
Subscribers (partners) who use our software can be anywhere where they have smartphones and internet access.Rate this question:
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- 17.
What does a member do to redeem and get his reward? (click all that apply)
- A.
Visits the store from where he wants the reward
- B.
Tell staff he has enough points to redeem
- C.
Ask partner staff to click on blue button to redeem.
Correct Answer(s)
A. Visits the store from where he wants the reward
B. Tell staff he has enough points to redeem
C. Ask partner staff to click on blue button to redeem.Explanation
Redemptions are processed through the partner app that staff use. The blue button allows them to process a redemption with member authorization.Rate this question:
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- 18.
(Click all that apply)Nukta will give the platform subscription for free to:
- A.
NGO
- B.
Charities
- C.
Fortune 500 companies
Correct Answer(s)
A. NGO
B. CharitiesExplanation
Nukta will give the platform subscription for free to NGOs and charities. This suggests that Nukta is providing a special offer or discount to organizations that are focused on social welfare and philanthropy. By offering free subscriptions to these organizations, Nukta is likely aiming to support their missions and contribute to positive social impact. Fortune 500 companies, on the other hand, are not mentioned as eligible for the free platform subscription, indicating that this offer is specifically targeted towards NGOs and charities.Rate this question:
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- 19.
The price of the annual subscription to the Nukta Star Package is________
Correct Answer(s)
899$,899,899USD,899 USD - 20.
Nukta describes business owners who use its platform as partners. True or False?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Nukta describes business owners who use its platform as partners. This implies that Nukta sees a collaborative relationship with the business owners, suggesting that they work together towards common goals. This indicates that the statement is true.Rate this question:
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- 21.
All Nukta employees have access to partners customer data. True or False?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Nukta staff in general cannot access customer data. This is private to partner managers.Rate this question:
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- 22.
Where is the Nukta Loyalty Company based?
- A.
UK
- B.
Bahrain
- C.
Dubai
Correct Answer
A. UKExplanation
Nukta me loyalty solutions is registered with company's house in the UK.Rate this question:
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- 23.
If an employee accidentally credits more points, how can the points be returned?
- A.
Contact Nukta with details
- B.
Points once issued are not returnable.
- C.
Ask the customer to return them
Correct Answer
A. Contact Nukta with detailsExplanation
If a customer is ever credited more points accidentally or even fraudulently, the best option would be to contact Nukta support team so as to receive details on how you can reverse it.Rate this question:
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- 24.
ONLY the partner manager can process redemption of points collected by members less than two weeks ago? True or False?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
This is done to reduce fraudulent redemptions. For example a staff member and customer cannot collude and process a transaction and redemption within the same week.Rate this question:
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- 25.
Why do you need a Loyalty Program? (Check all that apply)
- A.
To encourage repeat business
- B.
To run promos and get new customers
- C.
To know who your best customers are
- D.
To keep in touch with your customers
Correct Answer(s)
A. To encourage repeat business
B. To run promos and get new customers
C. To know who your best customers are
D. To keep in touch with your customersExplanation
Loyalty programs are a great tool to encourage customers to continue shopping at your store or business . It also helps in making your brand more recognisable also. Nukta software allows you do all the above.Rate this question:
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- 26.
What does a customer win through the Draw feature in the Nukta platform?
- A.
A 90% discount
- B.
A TV
- C.
Extra points
Correct Answer
C. Extra pointsExplanation
The draw can give any amount of points as prize to the customer/s who is/are the winner/s. The partner manager defines a draw through the dashboard.Rate this question:
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- 27.
________ % of Nukta Loyalty Revenues will go to Charity.
Correct Answer
10, tenExplanation
10% of Nukta Loyalty Revenues will go to Charity. The word "ten" is included in the answer as an alternative representation of the numerical value 10.Rate this question:
- 28.
Is [it true that I an operate a loyalty program using ANY smartphone with internet] true or false?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Yes, its true. Most of the features are web based. Even for members its not a must to use the member app. But encouraging the member to download the member app enables a big advantage - you can send free messages and advertise on that app.Rate this question:
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- 29.
Who creates the credentials for partner employees?
- A.
Partner managers
- B.
Nukta employees
- C.
Google staff
Correct Answer
A. Partner managersExplanation
Nukta gives a partner manager his credentials where he can log in to his dashboard and create employee credentials.Rate this question:
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