Sales October End Of Month Quiz

1. What are you going to do if the existing reservation was created by a Call Forwarding (CF) agent and you need to modify the DOA which is within the cancellation deadline but you're encountering an error?

Since Ai is showing an error, you need to do cancel and rebook.

Provide the confirmation # to your team lead and advise them to change the DOA for this reservation. Inform the guest if there’s rate change and provide recap accordingly.

Advise the guest to call the hotel directly in order for the FD personnel to change the dates

In this situation, the best course of action is to provide the confirmation number to the team lead and advise them to change the DOA (Date of Arrival) for the reservation. This ensures that the modification is done correctly and within the cancellation deadline. Additionally, it is important to inform the guest if there is a rate change and provide them with a recap of the changes. This allows for clear communication and transparency with the guest. Advising the guest to call the hotel directly may not be the most efficient solution as it could cause confusion and delays in resolving the issue.

Explanation

In this situation, the best course of action is to provide the confirmation number to the team lead and advise them to change the DOA (Date of Arrival) for the reservation. This ensures that the modification is done correctly and within the cancellation deadline. Additionally, it is important to inform the guest if there is a rate change and provide them with a recap of the changes. This allows for clear communication and transparency with the guest. Advising the guest to call the hotel directly may not be the most efficient solution as it could cause confusion and delays in resolving the issue.

2. Choice Privileges Planner Rewards Program MUST be done in AI by a Sales and Reservations agent

True

False

The statement is false because the Choice Privileges Planner Rewards Program can be done by any Sales and Reservations agent, not specifically in AI. The program is not limited to AI and can be conducted by human agents as well.

Explanation

The statement is false because the Choice Privileges Planner Rewards Program can be done by any Sales and Reservations agent, not specifically in AI. The program is not limited to AI and can be conducted by human agents as well.

3. How can inactive Choice Privileges members redeem their discounted rate or bonus points offer? (SELECT 2)

Call 1.800.4CHOICE to book the reservation

Choice Mobile App

Choicehotels.com

Redeem the offer through the front desk upon check in

Inactive Choice Privileges members can redeem their discounted rate or bonus points offer by using the Choice Mobile App or by visiting the Choicehotels.com website. These platforms allow members to access their account and make reservations using the discounted rate or bonus points offer. Calling 1.800.4CHOICE is not mentioned as an option for redeeming the offer, and redeeming the offer through the front desk upon check-in is also not mentioned.

Explanation

Inactive Choice Privileges members can redeem their discounted rate or bonus points offer by using the Choice Mobile App or by visiting the Choicehotels.com website. These platforms allow members to access their account and make reservations using the discounted rate or bonus points offer. Calling 1.800.4CHOICE is not mentioned as an option for redeeming the offer, and redeeming the offer through the front desk upon check-in is also not mentioned.

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4. It is possible for Gold members to have a lifetime Gold Status

True

False

Gold members can indeed have a lifetime Gold status. This means that once a member achieves Gold status, they can maintain that status for the rest of their life without having to meet any additional requirements or criteria. This is a benefit offered by certain membership programs or loyalty programs to reward long-term and loyal customers.

Explanation

Gold members can indeed have a lifetime Gold status. This means that once a member achieves Gold status, they can maintain that status for the rest of their life without having to meet any additional requirements or criteria. This is a benefit offered by certain membership programs or loyalty programs to reward long-term and loyal customers.

5. Reservations booked using the Inactive Choice Privileges Member offer MUST be made until

November 10 2016

December 6 2016

December 31 2016

November 31 2016

not-available-via-ai

Explanation

not-available-via-ai

6. What is the minimum length of stay of the 20% off BAR Caribbean Vacation offer?

4 nights

3 nights

2 nights

1 night

The minimum length of stay for the 20% off BAR Caribbean Vacation offer is 3 nights. This means that in order to avail the discount, customers must book and stay for a minimum of 3 nights at the Caribbean vacation destination.

Explanation

The minimum length of stay for the 20% off BAR Caribbean Vacation offer is 3 nights. This means that in order to avail the discount, customers must book and stay for a minimum of 3 nights at the Caribbean vacation destination.

7. The Inactive Choice Privileges Member Offer is only available for members whose last stay was:

3 to 12 months ago

1 to 3 years ago

6 months to 3 years ago

9 to 12 months ago

The Inactive Choice Privileges Member Offer is available for members whose last stay was between 6 months to 3 years ago. This means that if a member has not stayed at a Choice Privileges hotel within the past 6 months to 3 years, they are eligible for this offer.

Explanation

The Inactive Choice Privileges Member Offer is available for members whose last stay was between 6 months to 3 years ago. This means that if a member has not stayed at a Choice Privileges hotel within the past 6 months to 3 years, they are eligible for this offer.

8. The 20% off BAR Caribbean offer is valid on all Caribbean properties

True

False

The statement is false because the offer is only valid on BAR Caribbean properties, not all Caribbean properties.

Explanation

The statement is false because the offer is only valid on BAR Caribbean properties, not all Caribbean properties.

9. Which of the following are part of the Inactive Choice Privileges Member Offers? (SELECT 3)

10% discount on BAR

20% discount on BAR

8000 bonus points on next point-eligible stay

1000 bonus points on next point-eligible stay

Double points on next point-eligible stay

The Inactive Choice Privileges Member Offers include a 10% discount on BAR, 1000 bonus points on the next point-eligible stay, and double points on the next point-eligible stay. These offers provide incentives for inactive members to book a stay and earn additional benefits such as discounts and bonus points. The 20% discount on BAR and 8000 bonus points are not part of the inactive member offers.

Explanation

The Inactive Choice Privileges Member Offers include a 10% discount on BAR, 1000 bonus points on the next point-eligible stay, and double points on the next point-eligible stay. These offers provide incentives for inactive members to book a stay and earn additional benefits such as discounts and bonus points. The 20% discount on BAR and 8000 bonus points are not part of the inactive member offers.

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10. Which of the following can an agent do to Choice Privileges Elite Gold members who are upset about the false Lifetime Gold Status email? (SELECT 2)

Give 500 bonus points to the member

Give 8000 bonus points enough for a free night

Extend Gold Elite Status by a year

Give a $50 Digital Gift Card

The agent can offer 500 bonus points to the member as a gesture of goodwill to compensate for the false Lifetime Gold Status email. Additionally, the agent can extend the member's Gold Elite Status by a year to further acknowledge their dissatisfaction and provide them with an enhanced experience.

Explanation

The agent can offer 500 bonus points to the member as a gesture of goodwill to compensate for the false Lifetime Gold Status email. Additionally, the agent can extend the member's Gold Elite Status by a year to further acknowledge their dissatisfaction and provide them with an enhanced experience.

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