Sales October End Of Month Quiz

10 Questions | Total Attempts: 129

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Sales October End Of Month Quiz

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Questions and Answers
  • 1. 
    Which of the following can an agent do to Choice Privileges Elite Gold members who are upset about the false Lifetime Gold Status email? (SELECT 2)
    • A. 

      Give 500 bonus points to the member

    • B. 

      Give 8000 bonus points enough for a free night

    • C. 

      Extend Gold Elite Status by a year

    • D. 

      Give a $50 Digital Gift Card

  • 2. 
    How can inactive Choice Privileges members redeem their discounted rate or bonus points offer? (SELECT 2) 
    • A. 

      Call 1.800.4CHOICE to book the reservation

    • B. 

      Choice Mobile App

    • C. 

      Choicehotels.com

    • D. 

      Redeem the offer through the front desk upon check in

  • 3. 
    Reservations booked using the Inactive Choice Privileges Member offer MUST be made until
    • A. 

      November 10 2016

    • B. 

      December 6 2016

    • C. 

      December 31 2016

    • D. 

      November 31 2016

  • 4. 
    The Inactive Choice Privileges Member Offer is only available for members whose last stay was:
    • A. 

      3 to 12 months ago

    • B. 

      1 to 3 years ago

    • C. 

      6 months to 3 years ago

    • D. 

      9 to 12 months ago

  • 5. 
    What is the minimum length of stay of the 20% off BAR Caribbean Vacation offer?
    • A. 

      4 nights

    • B. 

      3 nights

    • C. 

      2 nights

    • D. 

      1 night

  • 6. 
    The 20% off BAR Caribbean offer is valid on all Caribbean properties
    • A. 

      True

    • B. 

      False

  • 7. 
    Choice Privileges Planner Rewards Program MUST be done in AI by a Sales and Reservations agent
    • A. 

      True

    • B. 

      False

  • 8. 
    Which of the following are part of the Inactive Choice Privileges Member Offers? (SELECT 3)
    • A. 

      10% discount on BAR

    • B. 

      20% discount on BAR

    • C. 

      8000 bonus points on next point-eligible stay

    • D. 

      1000 bonus points on next point-eligible stay

    • E. 

      Double points on next point-eligible stay

  • 9. 
    It is possible for Gold members to have a lifetime Gold Status
    • A. 

      True

    • B. 

      False

  • 10. 
    What are you going to do if the existing reservation was created by a Call Forwarding (CF) agent and you need to modify the DOA which is within the cancellation deadline but you’re encountering an error?
    • A. 

      Since Ai is showing an error, you need to do cancel and rebook.

    • B. 

      Provide the confirmation # to your team lead and advise them to change the DOA for this reservation. Inform the guest if there’s rate change and provide recap accordingly.

    • C. 

      Advise the guest to call the hotel directly in order for the FD personnel to change the dates

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