Sales October End Of Month Quiz
.
- 1.Which of the following can an agent do to Choice Privileges Elite Gold members who are upset about the false Lifetime Gold Status email? (SELECT 2)
- A.
Give 500 bonus points to the member
- B.
Give 8000 bonus points enough for a free night
- C.
Extend Gold Elite Status by a year
- D.
Give a $50 Digital Gift Card
- 2.How can inactive Choice Privileges members redeem their discounted rate or bonus points offer? (SELECT 2)
- A.
Call 1.800.4CHOICE to book the reservation
- B.
Choice Mobile App
- C.
Choicehotels.com
- D.
Redeem the offer through the front desk upon check in
- 3.Reservations booked using the Inactive Choice Privileges Member offer MUST be made until
- A.
November 10 2016
- B.
December 6 2016
- C.
December 31 2016
- D.
November 31 2016
- 4.The Inactive Choice Privileges Member Offer is only available for members whose last stay was:
- A.
3 to 12 months ago
- B.
1 to 3 years ago
- C.
6 months to 3 years ago
- D.
9 to 12 months ago
- 5.What is the minimum length of stay of the 20% off BAR Caribbean Vacation offer?
- A.
4 nights
- B.
3 nights
- C.
2 nights
- D.
1 night
- 6.The 20% off BAR Caribbean offer is valid on all Caribbean properties
- A.
True
- B.
False
- 7.Choice Privileges Planner Rewards Program MUST be done in AI by a Sales and Reservations agent
- A.
True
- B.
False
- 8.Which of the following are part of the Inactive Choice Privileges Member Offers? (SELECT 3)
- A.
10% discount on BAR
- B.
20% discount on BAR
- C.
8000 bonus points on next point-eligible stay
- D.
1000 bonus points on next point-eligible stay
- E.
Double points on next point-eligible stay
- 9.It is possible for Gold members to have a lifetime Gold Status
- A.
True
- B.
False
- 10.What are you going to do if the existing reservation was created by a Call Forwarding (CF) agent and you need to modify the DOA which is within the cancellation deadline but you’re encountering an error?
- A.
Since Ai is showing an error, you need to do cancel and rebook.
- B.
Provide the confirmation # to your team lead and advise them to change the DOA for this reservation. Inform the guest if there’s rate change and provide recap accordingly.
- C.
Advise the guest to call the hotel directly in order for the FD personnel to change the dates
Questions: 18 | Attempts: 377 | Last updated: Dec 10, 2013
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