Sales October End Of Month Quiz

10 Questions | By Choicetraining | Last updated: Apr 19, 2022 | Total Attempts: 131

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Questions and Answers

1.

Which of the following can an agent do to Choice Privileges Elite Gold members who are upset about the false Lifetime Gold Status email? (SELECT 2)
- A.
  
  Give 500 bonus points to the member
- B.
  
  Give 8000 bonus points enough for a free night
- C.
  
  Extend Gold Elite Status by a year
- D.
  
  Give a $50 Digital Gift Card
2.

How can inactive Choice Privileges members redeem their discounted rate or bonus points offer? (SELECT 2)
- A.
  
  Call 1.800.4CHOICE to book the reservation
- B.
  
  Choice Mobile App
- C.
  
  Choicehotels.com
- D.
  
  Redeem the offer through the front desk upon check in
3.

Reservations booked using the Inactive Choice Privileges Member offer MUST be made until
- A.
  
  November 10 2016
- B.
  
  December 6 2016
- C.
  
  December 31 2016
- D.
  
  November 31 2016
4.

The Inactive Choice Privileges Member Offer is only available for members whose last stay was:
- A.
  
  3 to 12 months ago
- B.
  
  1 to 3 years ago
- C.
  
  6 months to 3 years ago
- D.
  
  9 to 12 months ago
5.

What is the minimum length of stay of the 20% off BAR Caribbean Vacation offer?
- A.
  
  4 nights
- B.
  
  3 nights
- C.
  
  2 nights
- D.
  
  1 night
6.

The 20% off BAR Caribbean offer is valid on all Caribbean properties
- A.
  
  True
- B.
  
  False
7.

Choice Privileges Planner Rewards Program MUST be done in AI by a Sales and Reservations agent
- A.
  
  True
- B.
  
  False
8.

Which of the following are part of the Inactive Choice Privileges Member Offers? (SELECT 3)
- A.
  
  10% discount on BAR
- B.
  
  20% discount on BAR
- C.
  
  8000 bonus points on next point-eligible stay
- D.
  
  1000 bonus points on next point-eligible stay
- E.
  
  Double points on next point-eligible stay
9.

It is possible for Gold members to have a lifetime Gold Status
- A.
  
  True
- B.
  
  False
10.

What are you going to do if the existing reservation was created by a Call Forwarding (CF) agent and you need to modify the DOA which is within the cancellation deadline but you’re encountering an error?
- A.
  
  Since Ai is showing an error, you need to do cancel and rebook.
- B.
  
  Provide the confirmation # to your team lead and advise them to change the DOA for this reservation. Inform the guest if there’s rate change and provide recap accordingly.
- C.
  
  Advise the guest to call the hotel directly in order for the FD personnel to change the dates