Certification Test - Part 1
- 1.
What is the logic of issuing tickets in Kiwi.com?
- A.
PAP pays with Kiwi.com with PAP's CC -> Kiwi.com pay by PAP's CC for TKT in GDS -> all TKTs are combined into 1 BID and e-tkt is sent to PAP
- B.
PAP pays with Kiwi.com with PAP's CC -> Kiwi.com pay by VCA/cash for TKT in GDS -> all TKTs are combined into 1 BID and e-tkt is sent to PAP
- C.
PAP pays with Kiwi.com with PAP's CC -> Kiwi.com pay by VCA/cash for TKT in GDS -> e-tkt is sent to PAP for each PNR
- D.
PAP pays with Kiwi.com with PAP's CC -> Kiwi.com pay by PAP's CC for TKT in GDS -> e-tkt is sent to PAP for each PNR
Correct Answer
B. PAP pays with Kiwi.com with PAP's CC -> Kiwi.com pay by VCA/cash for TKT in GDS -> all TKTs are combined into 1 BID and e-tkt is sent to PAPExplanation
The logic of issuing tickets in Kiwi.com is that PAP pays with Kiwi.com using PAP's credit card. Kiwi.com then pays for the tickets in the Global Distribution System (GDS) using either VCA or cash. Afterward, all the tickets are combined into one booking identification (BID) and an electronic ticket (e-tkt) is sent to PAP. This process allows for a seamless ticketing experience for PAP, with the convenience of combining multiple tickets into one booking.Rate this question:
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- 2.
Which internal tool you cannot find in Portalo?
- A.
Nest
- B.
Emailing
- C.
Confluence
- D.
Alternative search tool
- E.
Autobooking
- F.
PureCloud
Correct Answer(s)
C. Confluence
F. PureCloudExplanation
The question asks which internal tool cannot be found in Portalo. The correct answer is Confluence and PureCloud. This implies that both Confluence and PureCloud can be found in Portalo, while the other options (Nest, Emailing, Alternative search tool, and Autobooking) cannot be found in Portalo.Rate this question:
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- 3.
Select all templates which GDS is using from Emailing.
- A.
Additional Services - Orders to process
- B.
Voluntary Cancellation - Confirmation of booking declined
- C.
Additional Services - Ready for payment
- D.
Flight Change - Flight change alternative
- E.
GDS - EMD Confirmation
- F.
Additional Services - Additional Service added for free
- G.
Forter - Please verify your payment
- H.
Refunds - Missing bank details
- I.
Refunds - Refund not approved
Correct Answer(s)
A. Additional Services - Orders to process
C. Additional Services - Ready for payment
D. Flight Change - Flight change alternative
E. GDS - EMD Confirmation
F. Additional Services - Additional Service added for free
I. Refunds - Refund not approvedExplanation
The correct answer includes templates that GDS is using for various purposes related to emailing. The templates "Additional Services - Orders to process" and "Additional Services - Ready for payment" are likely used to inform customers about the status of their additional service orders and payment readiness. "Flight Change - Flight change alternative" template may be used to provide alternative flight options to customers who have requested a flight change. "GDS - EMD Confirmation" template is probably used to confirm the issuance of an Electronic Miscellaneous Document (EMD) by the GDS. "Additional Services - Additional Service added for free" template may be used to notify customers about the addition of a free additional service to their booking. Lastly, "Refunds - Refund not approved" template may be used to inform customers that their refund request has not been approved.Rate this question:
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- 4.
Select all steps which has to be done in case of AS Failed Cases.
- A.
Pin myself as responsible person.
- B.
Write down comment in Podio according to Quality Quideline
- C.
Check how many CHB pap has ordered during the booking on Kiwi.com website.
- D.
Update e-tkt
- E.
Add baggage in GDS if it is not included in free baggage allowance or has not been added by automat.
- F.
Check free baggage allowance + if baggage has been already added by automat.
- G.
Sent confirmation via Emailing, template Additional Services - Order to process
- H.
Untag GDS category + Unpin myslef
- I.
Add payment in NEST.
- J.
Send payment link to PAP.
- K.
Inform PAP via PureCloud.
Correct Answer(s)
A. Pin myself as responsible person.
B. Write down comment in Podio according to Quality Quideline
C. Check how many CHB pap has ordered during the booking on Kiwi.com website.
E. Add baggage in GDS if it is not included in free baggage allowance or has not been added by automat.
F. Check free baggage allowance + if baggage has been already added by automat.
H. Untag GDS category + Unpin myslef
I. Add payment in NEST.Explanation
The correct answer includes the following steps for AS Failed Cases:
1. Pin myself as responsible person.
2. Check how many CHB pap has ordered during the booking on Kiwi.com website.
3. Check free baggage allowance + if baggage has been already added by automat.
4. Add baggage in GDS if it is not included in free baggage allowance or has not been added by automat.
5. Write down comment in Podio according to Quality Quideline.
6. Untag GDS category + Unpin myself.
7. Add payment in NEST.Rate this question:
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- 5.
Where can you find information in GDS if meal is included on particular flight in Amadeus?
- A.
In ticket
- B.
In TST
- C.
In detail of flight by using entry DO
- D.
In remarks
Correct Answer
C. In detail of flight by using entry DOExplanation
In Amadeus, you can find information about whether a meal is included on a particular flight in the detail of the flight by using the entry DO. This entry allows you to access the detailed information about the flight, including any meal options that may be available. By using the DO entry, you can easily find out if a meal is included or not for a specific flight in the GDS system.Rate this question:
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- 6.
Select all steps which has to be done in case of Name correction.
- A.
Pin yourself as responsible person.
- B.
Check if void is possible, if not continue with name correction procedure.
- C.
Add SSR OTHS
- D.
Find out how much will cost the name correction/change
- E.
Update SSR DOCS
- F.
Check if there are other flights and if the price for the non-GDS flights is also in Podio.
- G.
Add SR CKIN
- H.
Calculate the full price (for all flights) for the name correction.
- I.
Add 20 EUR Handling Fee
- J.
Add OSI
- K.
Add 10 EUR Service Fee
- L.
Create payment link via NEST.
- M.
Create payment link via Portalo -> Add Extras
- N.
Inform passenger via Emailing, template Additional Services - Order to process.
- O.
Write down comment in Podio, untag GDS category, unpin myself.
- P.
Inform passenger via PureCloud, template Name correction - remarks info and price for proceeding name correction.
Correct Answer(s)
A. Pin yourself as responsible person.
B. Check if void is possible, if not continue with name correction procedure.
D. Find out how much will cost the name correction/change
E. Update SSR DOCS
F. Check if there are other flights and if the price for the non-GDS flights is also in Podio.
G. Add SR CKIN
H. Calculate the full price (for all flights) for the name correction.
J. Add OSI
K. Add 10 EUR Service Fee
M. Create payment link via Portalo -> Add Extras
O. Write down comment in Podio, untag GDS category, unpin myself.
P. Inform passenger via PureCloud, template Name correction - remarks info and price for proceeding name correction.Explanation
The steps listed in the answer outline the correct procedure for handling a name correction. The responsible person should first pin themselves as responsible and then check if voiding the correction is possible. If voiding is not possible, the name correction procedure should be followed, which includes updating SSR DOCS, adding SR CKIN and OSI, and finding out the cost of the correction. The price for non-GDS flights should also be checked in Podio. The full price for all flights should be calculated, and a service fee should be added. A payment link should be created via Portalo and the passenger should be informed via PureCloud. Finally, a comment should be written in Podio and the responsible person should untag themselves.Rate this question:
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- 7.
In case of flight change calculation via ATC (Amadeus Ticket Changer) we are always using price in line "Total Add Coll" which includes fare difference + tax difference + penalties.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
In flight change calculations using ATC (Amadeus Ticket Changer), the price in the "Total Add Coll" line is always used. This line includes the fare difference, tax difference, and penalties. Therefore, the statement is true.Rate this question:
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- 8.
There is BID with 3 flights. First flight GRU -> MIA is booked via Consolid Amadeus, second flight MIA -> FRA is booked via Marco Polo and third flight FRA -> SVO is booked via Aviacenter API. Passenger would like to add additional baggage. You have already found out the price for GDS booking, where will you pass case?
- A.
BOT1 Add luggage, Aviacenter Additional Services
- B.
BOT1 AS - Price check
- C.
BOT1 AS - Price check, Aviacenter Additional Services
- D.
BOT2 - Contact Partner
Correct Answer
C. BOT1 AS - Price check, Aviacenter Additional ServicesExplanation
The correct answer is BOT1 AS - Price check, Aviacenter Additional Services. This is because the passenger wants to add additional baggage to their booking, and the Aviacenter API is the system used for the booking of the third flight from FRA to SVO. Therefore, it makes sense to check the price for the additional baggage through the Aviacenter Additional Services.Rate this question:
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- 9.
There is BID with 2 flights. Departure for both flights is on the same date, 30JUN. First flight VIE -> LHR is booked via Ryanair website, second flight LHR -> JFK is booked via RHT Amadeus. Passenger has filled in RAF - Assess. You have already calculated refundable amount for GDS flight. Where will you pass case if refundable amount for flight VIE -> LHR is still not known.
- A.
Claims via Podio category.
- B.
Claims via RAF - action.
- C.
BOT2 via Podio category Contact partner.
- D.
Kiev Team via Podio category Urgent Cancellation.
- E.
Kiev Team via Check-in request.
Correct Answer
D. Kiev Team via Podio category Urgent Cancellation. -
- 10.
How many fare components are in this TKT.
- A.
1
- B.
2
- C.
3
- D.
4
Correct Answer
B. 2Explanation
The given answer suggests that there are 2 fare components in the TKT. This implies that the ticket consists of two separate charges or fees that are associated with the fare. It could be possible that the ticket includes a base fare component and an additional fare component for a specific service or feature. Without further information, it is difficult to determine the exact nature of these fare components.Rate this question:
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- 11.
Calculate refundable amount for this ticket.
- A.
175.60 USD
- B.
97.50 USD
- C.
156.90 USD
- D.
116.20 USD
Correct Answer
B. 97.50 USDExplanation
The refundable amount for this ticket is 97.50 USD.Rate this question:
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- 12.
What is the refundable amount for this ticket, if we know that fare base is 24845 RUB and there are taxes: YQ 15246 RUB RI 690 RUB RI 669 RUB UH 460 RUB AE 1286 RUB F6 600 RUB TP 86 RUB ZR 172 RUB ?
- A.
34864 RUB
- B.
3963 RUB
- C.
19209 RUB
- D.
15665 RUB
Correct Answer
A. 34864 RUBExplanation
The refundable amount for this ticket is 34864 RUB. This can be calculated by subtracting the total taxes (YQ 15246 RUB, RI 690 RUB, RI 669 RUB, UH 460 RUB, AE 1286 RUB, F6 600 RUB, TP 86 RUB, ZR 172 RUB) from the fare base of 24845 RUB. Therefore, 24845 RUB - (15246 RUB + 690 RUB + 669 RUB + 460 RUB + 1286 RUB + 600 RUB + 86 RUB + 172 RUB) = 34864 RUB.Rate this question:
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- 13.
There is BID with just one flight which has been booked via Fly United Amadeus. PNR has appeared on queue 7: TK1852 L 18JUL BCNIST UN2 0545 1000 TK1854 L 18JUL BCNIST TK2 1135 1605 What will you do?
- A.
Pass case to Ticketing Team as I has opened TKT and seen that it is not revalidated/reissued and SC is less than 24 hours.
- B.
Ask Fly United to reissue/revalidate TKT as I has opened TKT and seen that it is not revalidated/reissued and SC is less than 24 hours. I will wait for new TKT number, update e-tkt and inform PAP.
- C.
Pass case to Guarantee Team as I realised that SC is more than 24 hours and I could not find any alternative in GDS.
- D.
Pass case to BO as I realised that SC is more than 24 hours and I could not find any alternative in GDS.
Correct Answer
B. Ask Fly United to reissue/revalidate TKT as I has opened TKT and seen that it is not revalidated/reissued and SC is less than 24 hours. I will wait for new TKT number, update e-tkt and inform PAP.Explanation
The correct answer is to ask Fly United to reissue/revalidate the ticket because it has not been revalidated/reissued and the Schedule Change (SC) is less than 24 hours. The person will wait for the new ticket number, update the e-ticket, and inform the Passenger Assistance Plan (PAP).Rate this question:
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- 14.
In case of processing no-show refunds via UETTR / Etracker we always checking if TKT has been used and if not we can calculate refundable amount and process refund just if the scheduled flight was 10 days or longer ago.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement is true because when processing no-show refunds via UETTR/Etracker, we first check if the ticket has been used. If it has not been used, we then calculate the refundable amount and proceed with the refund only if the scheduled flight was 10 days or longer ago.Rate this question:
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Current Version
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Mar 16, 2023Quiz Edited by
ProProfs Editorial Team -
Jun 28, 2018Quiz Created by
Monika.lopatova
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