Certification Test - Part 1

In flight change calculations using ATC (Amadeus Ticket Changer), the price in the "Total Add Coll" line is always used. This line includes the fare difference, tax difference, and penalties. Therefore, the statement is true.

The given answer suggests that there are 2 fare components in the TKT. This implies that the ticket consists of two separate charges or fees that are associated with the fare. It could be possible that the ticket includes a base fare component and an additional fare component for a specific service or feature. Without further information, it is difficult to determine the exact nature of these fare components.

The given statement is true because when processing no-show refunds via UETTR/Etracker, we first check if the ticket has been used. If it has not been used, we then calculate the refundable amount and proceed with the refund only if the scheduled flight was 10 days or longer ago.

The correct answer is to ask Fly United to reissue/revalidate the ticket because it has not been revalidated/reissued and the Schedule Change (SC) is less than 24 hours. The person will wait for the new ticket number, update the e-ticket, and inform the Passenger Assistance Plan (PAP).

The logic of issuing tickets in Kiwi.com is that PAP pays with Kiwi.com using PAP's credit card. Kiwi.com then pays for the tickets in the Global Distribution System (GDS) using either VCA or cash. Afterward, all the tickets are combined into one booking identification (BID) and an electronic ticket (e-tkt) is sent to PAP. This process allows for a seamless ticketing experience for PAP, with the convenience of combining multiple tickets into one booking.

In Amadeus, you can find information about whether a meal is included on a particular flight in the detail of the flight by using the entry DO. This entry allows you to access the detailed information about the flight, including any meal options that may be available. By using the DO entry, you can easily find out if a meal is included or not for a specific flight in the GDS system.

The refundable amount for this ticket is 97.50 USD.

The question asks which internal tool cannot be found in Portalo. The correct answer is Confluence and PureCloud. This implies that both Confluence and PureCloud can be found in Portalo, while the other options (Nest, Emailing, Alternative search tool, and Autobooking) cannot be found in Portalo.

The refundable amount for this ticket is 34864 RUB. This can be calculated by subtracting the total taxes (YQ 15246 RUB, RI 690 RUB, RI 669 RUB, UH 460 RUB, AE 1286 RUB, F6 600 RUB, TP 86 RUB, ZR 172 RUB) from the fare base of 24845 RUB. Therefore, 24845 RUB - (15246 RUB + 690 RUB + 669 RUB + 460 RUB + 1286 RUB + 600 RUB + 86 RUB + 172 RUB) = 34864 RUB.

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The steps listed in the answer outline the correct procedure for handling a name correction. The responsible person should first pin themselves as responsible and then check if voiding the correction is possible. If voiding is not possible, the name correction procedure should be followed, which includes updating SSR DOCS, adding SR CKIN and OSI, and finding out the cost of the correction. The price for non-GDS flights should also be checked in Podio. The full price for all flights should be calculated, and a service fee should be added. A payment link should be created via Portalo and the passenger should be informed via PureCloud. Finally, a comment should be written in Podio and the responsible person should untag themselves.

The correct answer is BOT1 AS - Price check, Aviacenter Additional Services. This is because the passenger wants to add additional baggage to their booking, and the Aviacenter API is the system used for the booking of the third flight from FRA to SVO. Therefore, it makes sense to check the price for the additional baggage through the Aviacenter Additional Services.

The correct answer includes the following steps for AS Failed Cases:
1. Pin myself as responsible person.
2. Check how many CHB pap has ordered during the booking on Kiwi.com website.
3. Check free baggage allowance + if baggage has been already added by automat.
4. Add baggage in GDS if it is not included in free baggage allowance or has not been added by automat.
5. Write down comment in Podio according to Quality Quideline.
6. Untag GDS category + Unpin myself.
7. Add payment in NEST.

The correct answer includes templates that GDS is using for various purposes related to emailing. The templates "Additional Services - Orders to process" and "Additional Services - Ready for payment" are likely used to inform customers about the status of their additional service orders and payment readiness. "Flight Change - Flight change alternative" template may be used to provide alternative flight options to customers who have requested a flight change. "GDS - EMD Confirmation" template is probably used to confirm the issuance of an Electronic Miscellaneous Document (EMD) by the GDS. "Additional Services - Additional Service added for free" template may be used to notify customers about the addition of a free additional service to their booking. Lastly, "Refunds - Refund not approved" template may be used to inform customers that their refund request has not been approved.