Mgmt330 Organizational Behavior Ch 12

28 Questions | Total Attempts: 87

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Organizational Behavior Quizzes & Trivia

Questions and Answers
  • 1. 
    ___________________________ is the shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviors of its employees.
  • 2. 
    The three components of ______________ are observable artifacts, espoused values, and basic underlying assumptions.
    • A. 

      Organizational Culture

    • B. 

      Diversity Culture

    • C. 

      Organizational Socialization

  • 3. 
    _______________ include symbols, physical structures, language, stories, rituals, and ceremonies.
    • A. 

      Observable Artifacts

    • B. 

      Espoused Values

    • C. 

      Basic Underlying Assumptions

  • 4. 
    _______________ are the beliefs, philosophies, and norms that an organization explicitly states. Can range from published documents to verbal statements made by managers.
    • A. 

      Observable Artifacts

    • B. 

      Espoused Values

    • C. 

      Basic Underlying Assumptions

  • 5. 
    _______________ are taken-for-granted beliefs and philosophies that are so ingrained that employees simply act on them rather than questioning the validity of their behavior in a given situation.
    • A. 

      Observable Artifacts

    • B. 

      Espoused Values

    • C. 

      Basic Underlying Assumptions

  • 6. 
    _____________________ is the type of organizational culture that is low on both solidarity and sociability in which employees are distant and disconnected from one another
    • A. 

      Communal

    • B. 

      Networked

    • C. 

      Mercenary

    • D. 

      Fragmented

  • 7. 
    _____________________ is the type of organizational culture where employees think alike but aren't friendly to one another. 
    • A. 

      Communal

    • B. 

      Networked

    • C. 

      Mercenary

    • D. 

      Fragmented

  • 8. 
    _____________________ is the type of organizational culture in which all employees are friendly to one another, but everyone thinks differently and does his/her own thing. 
    • A. 

      Communal

    • B. 

      Networked

    • C. 

      Mercenary

    • D. 

      Fragmented

  • 9. 
    _____________________ is the type of organizational culture which contains friendly employees who all think alike. 
    • A. 

      Communal

    • B. 

      Networked

    • C. 

      Mercenary

    • D. 

      Fragmented

  • 10. 
    _______________ culture is focused on service quality.
    • A. 

      Customer Service

    • B. 

      Diversity

    • C. 

      Creativity

  • 11. 
    _______________ culture is focused on fostering or taking advantage of a diverse group of employees.
    • A. 

      Customer Service

    • B. 

      Diversity

    • C. 

      Creativity

  • 12. 
    _______________ culture is focused on fostering a creative atmosphere.
    • A. 

      Customer Service

    • B. 

      Diversity

    • C. 

      Creativity

  • 13. 
    __________________ is the primary process by which employees learn the social knowledge that enables them to understand and adapt to the organization's culture.
  • 14. 
    ______________ is the process of ensuring that a potential employee understands both the positive and negative aspects of the potential job. This is one of the most inexpensive and effective ways of reducing early turnover among new employees.
  • 15. 
    _________________ is a process by which a junior-level employee develops a deep and long-lasting relationship with a more senior-level employee within the organizaion. Can provide social knowledge, resources, and psychological support to the junior-level employee from the beginning through to the end of his career.
  • 16. 
    Person-organization fit has a _________________ effect on Job Performance.
  • 17. 
    Person-organization fit has a _________________ effect on Organizational Commitment. 
  • 18. 
    Organizations maintain their culture through _______, _______, ___________ and __________________.
  • 19. 
    Organizations change their cultures by changing their _________ or through ___________ and ___________. Capitalize the answers.
  • 20. 
    A culture's effectiveness depends on how well it matches the company's ____________. Do not capitalize
  • 21. 
    Strong cultures exist in organizations when employees agree on the way things are supposed to happen and their __________ are consistent with those ____________. Do not capitalize
  • 22. 
    Organizations can utilize _____________ and ______________ to improve the socialization of new employees. Do not capitalize
  • 23. 
    ___________________ is the degree to which a person's values and personality match the culture of the organization.
  • 24. 
    The degree to which employees agree about how things should happen within the organization and behave accordingly. Capitalize
  • 25. 
    A kind of subculture whose values do not match those of the organization. Capitalize
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