Know Your QMS Part II.

2.

What is FlightSafety International’s Quality Policy?

Be all that you can be
Every customer will receive error free training
All client records will be mailed out within 10 business days
To continually meet or exceed our customer’s needs and requirements

Correct Answer

A. To continually meet or exceed our customer’s needs and requirements

Explanation

The correct answer is "To continually meet or exceed our customer’s needs and requirements." This answer accurately reflects FlightSafety International's quality policy, which emphasizes the importance of consistently meeting or surpassing the expectations and demands of their customers.

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3.

The difference between a need and a requirement is

There is no difference between a customer need and requirement
A need is something the customer would like to have, a requirement is something that the customer must receive
A customer need is part of the full service contract with FSI and requirements are included in one-time training
Needs are mandatory training items and requirements are optional

Correct Answer

A. A need is something the customer would like to have, a requirement is something that the customer must receive

Explanation

The answer states that a need is something the customer would like to have, while a requirement is something that the customer must receive. This implies that a need is a preference or desire, whereas a requirement is a necessity or obligation.

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4.

How does ISO 9001 relate to FlightSafety’s QMS?

FlightSafety’s QMS conforms to ISO 9001
The ISO 9001 standard was created specifically for aviation training
ISO 9001 specifically directs all of FSI’s business activities
The two do not relate to each other

Correct Answer

A. FlightSafety’s QMS conforms to ISO 9001

Explanation

FlightSafety's QMS conforms to ISO 9001 means that FlightSafety's Quality Management System (QMS) has been designed and implemented in accordance with the ISO 9001 standard. This indicates that FlightSafety has established processes and procedures that meet the requirements of ISO 9001, which is a globally recognized standard for quality management. By conforming to ISO 9001, FlightSafety demonstrates its commitment to providing high-quality aviation training and ensuring customer satisfaction.

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5.

Which one of the following is a benefit of the Quality Management System (QMS) for FlightSafety International?

Increased customer satisfaction through better understanding and communication.
Reduction in regulatory oversight
Reduced costs through process improvement
All of the above

Correct Answer

A. All of the above

Explanation

The Quality Management System (QMS) for FlightSafety International provides several benefits. Firstly, it increases customer satisfaction by improving understanding and communication between the company and its customers. Secondly, it reduces regulatory oversight, which means that the company can operate more efficiently without excessive regulatory interference. Lastly, it helps in reducing costs through process improvement, allowing the company to streamline its operations and save money. Therefore, all of the above options are benefits of the QMS for FlightSafety International.

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6.

The difference between customers and clients is

Customers contract with FSI and pay the training bill; clients are the individuals who actually receive the training
There is no difference between our customers and our clients
Customers receive training and clients contract with FSI and are responsible for the training bill
The clients needs are more important to FlightSafety International than what the customer requires

Correct Answer

A. Customers contract with FSI and pay the training bill; clients are the individuals who actually receive the training

Explanation

Customers and clients have different roles and responsibilities in the context of FlightSafety International (FSI). Customers are the ones who enter into a contract with FSI and are responsible for paying the training bill. On the other hand, clients are the individuals who actually receive the training. This implies that customers may be different from the individuals who benefit from the training provided by FSI.

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7.

Errata’s should be entered in the

PDL
CWM
CSIP
QMSPLACE

Correct Answer

A. PDL

Explanation

The correct answer is PDL. PDL stands for Product Data Library, which is a system used to store and manage product data. This system allows for easy access and retrieval of product information, which is essential for effective product development and management. By entering errata in the PDL, any errors or updates can be documented and tracked, ensuring that the product data is accurate and up to date.

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8.

Which Learning Center functions below are included in the scope of the QMS?

Training Delivery, Training Equipment Support, Financial Management
FlightSafety Simulation Systems, Training Delivery, Customer Support
Training Delivery, Customer Support, Training Equipment Support
Financial Management, Courseware Support Division, Human Resources

Correct Answer

A. Training Delivery, Customer Support, Training Equipment Support

Explanation

The correct answer is Training Delivery, Customer Support, Training Equipment Support. These functions are included in the scope of the QMS, which stands for Quality Management System. The QMS ensures that these areas are properly managed and controlled to maintain the quality of the learning center's operations. Financial Management, FlightSafety Simulation Systems, Courseware Support Division, and Human Resources are not mentioned as part of the QMS scope in the given options.

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9.

CSIP List can be found on the PDL.

True
False

Correct Answer

A. False

Explanation

The statement is false because the CSIP List is not found on the PDL.

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10.

What does RMS stand for?

Correct Answer
Requirement Management System

Explanation
RMS stands for Requirement Management System. This system is used to manage and track requirements throughout the software development process. It helps in capturing, analyzing, and documenting requirements, as well as ensuring that they are met during the development and testing phases. A Requirement Management System provides a centralized platform for stakeholders to collaborate, communicate, and make informed decisions regarding the project requirements. This system improves efficiency, reduces errors, and enhances the overall quality of the software product.

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Know Your QMS Part II.

Problems identified with Learning Center Facilities/ IT Issues etc should be entered in the Learning Center Facilities Helpdesk database.

Quiz Preview

What is FlightSafety International’s Quality Policy?

The difference between a need and a requirement is

How does ISO 9001 relate to FlightSafety’s QMS?

Which one of the following is a benefit of the Quality Management System (QMS) for FlightSafety International?

The difference between customers and clients is

Errata’s should be entered in the

Which Learning Center functions below are included in the scope of the QMS?

CSIP List can be found on the PDL.

What does RMS stand for?