Know Your QMS Part II.

10 Questions

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QMS Quizzes & Trivia

Questions and Answers
  • 1. 
    Which one of the following is a benefit of the Quality Management System (QMS) for FlightSafety International?
    • A. 

      Increased customer satisfaction through better understanding and communication.

    • B. 

      Reduction in regulatory oversight

    • C. 

      Reduced costs through process improvement

    • D. 

      All of the above

  • 2. 
    Which Learning Center functions below are included in the scope of the QMS?
    • A. 

      Training Delivery, Training Equipment Support, Financial Management

    • B. 

      FlightSafety Simulation Systems, Training Delivery, Customer Support

    • C. 

      Training Delivery, Customer Support, Training Equipment Support

    • D. 

      Financial Management, Courseware Support Division, Human Resources

  • 3. 
    • A. 

      Customers contract with FSI and pay the training bill; clients are the individuals who actually receive the training

    • B. 

      There is no difference between our customers and our clients

    • C. 

      Customers receive training and clients contract with FSI and are responsible for the training bill

    • D. 

      The clients needs are more important to FlightSafety International than what the customer requires

  • 4. 
    • A. 

      There is no difference between a customer need and requirement

    • B. 

      A need is something the customer would like to have, a requirement is something that the customer must receive

    • C. 

      A customer need is part of the full service contract with FSI and requirements are included in one-time training

    • D. 

      Needs are mandatory training items and requirements are optional

  • 5. 
    CSIP List can be found on the PDL.
    • A. 

      True

    • B. 

      False

  • 6. 
    How does ISO 9001 relate to FlightSafety’s QMS?
    • A. 

      FlightSafety’s QMS conforms to ISO 9001

    • B. 

      The ISO 9001 standard was created specifically for aviation training

    • C. 

      ISO 9001 specifically directs all of FSI’s business activities

    • D. 

      The two do not relate to each other

  • 7. 
    Problems identified with Learning Center Facilities/ IT Issues etc should be entered in the Learning Center Facilities Helpdesk database.
    • A. 

      True

    • B. 

      False

  • 8. 
    Errata’s should be entered in the
    • A. 

      PDL

    • B. 

      CWM

    • C. 

      CSIP

    • D. 

      QMSPLACE

  • 9. 
    What does RMS stand for?
  • 10. 
    • A. 

      Be all that you can be

    • B. 

      Every customer will receive error free training

    • C. 

      All client records will be mailed out within 10 business days

    • D. 

      To continually meet or exceed our customer’s needs and requirements