Increased customer satisfaction through better understanding and communication.
Reduction in regulatory oversight
Reduced costs through process improvement
All of the above
Training Delivery, Training Equipment Support, Financial Management
FlightSafety Simulation Systems, Training Delivery, Customer Support
Training Delivery, Customer Support, Training Equipment Support
Financial Management, Courseware Support Division, Human Resources
Customers contract with FSI and pay the training bill; clients are the individuals who actually receive the training
There is no difference between our customers and our clients
Customers receive training and clients contract with FSI and are responsible for the training bill
The clients needs are more important to FlightSafety International than what the customer requires
There is no difference between a customer need and requirement
A need is something the customer would like to have, a requirement is something that the customer must receive
A customer need is part of the full service contract with FSI and requirements are included in one-time training
Needs are mandatory training items and requirements are optional
True
False
FlightSafety’s QMS conforms to ISO 9001
The ISO 9001 standard was created specifically for aviation training
ISO 9001 specifically directs all of FSI’s business activities
The two do not relate to each other
True
False
PDL
CWM
CSIP
QMSPLACE
Be all that you can be
Every customer will receive error free training
All client records will be mailed out within 10 business days
To continually meet or exceed our customer’s needs and requirements
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