Explore the essentials of Quality Management Systems (QMS) in 'Know your QMS Part II', focusing on its benefits, scope, and compliance with ISO 9001 standards at FlightSafety International. Assess understanding of customer and client distinctions, needs vs. Requirements, and more.
Be all that you can be
Every customer will receive error free training
All client records will be mailed out within 10 business days
To continually meet or exceed our customer’s needs and requirements
Rate this question:
There is no difference between a customer need and requirement
A need is something the customer would like to have, a requirement is something that the customer must receive
A customer need is part of the full service contract with FSI and requirements are included in one-time training
Needs are mandatory training items and requirements are optional
Rate this question:
FlightSafety’s QMS conforms to ISO 9001
The ISO 9001 standard was created specifically for aviation training
ISO 9001 specifically directs all of FSI’s business activities
The two do not relate to each other
Rate this question:
Increased customer satisfaction through better understanding and communication.
Reduction in regulatory oversight
Reduced costs through process improvement
All of the above
Rate this question:
Customers contract with FSI and pay the training bill; clients are the individuals who actually receive the training
There is no difference between our customers and our clients
Customers receive training and clients contract with FSI and are responsible for the training bill
The clients needs are more important to FlightSafety International than what the customer requires
Rate this question:
PDL
CWM
CSIP
QMSPLACE
Rate this question:
Training Delivery, Training Equipment Support, Financial Management
FlightSafety Simulation Systems, Training Delivery, Customer Support
Training Delivery, Customer Support, Training Equipment Support
Financial Management, Courseware Support Division, Human Resources
Rate this question:
True
False
Rate this question:
Rate this question:
Quiz Review Timeline (Updated): Mar 20, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
5 Why Analysis Quiz
This quiz is designed to assess the understanding of Employees on 5 Why Analysis
Questions:
32 |
Attempts:
1030 |
Last updated:
Mar 21, 2023
|
TOTAL QUALITY MANAGEMENT
This quiz assesses knowledge in Total Quality Management (TQM), focusing on concepts like operating characteristic curves, producer's and consumer's risks, and the statistical...
Questions:
11 |
Attempts:
306 |
Last updated:
Jan 30, 2023
|
Knowledge Check - Day 2
Topics covered:
Introduction to QM
Master Data in QM (Inspection Plan, Quality Management View in Material Master, Inspection Types, MICs, Sampling Scheme, Inspection Lot)
Questions:
10 |
Attempts:
70 |
Last updated:
Mar 14, 2023
|
Customer Centricity Celebrations - 2018 - Day-4
This quiz, titled 'Customer Centricity Celebrations - 2018 - Day-4', assesses knowledge on quality management and operational standards at a corporate level, focusing on document...
Questions:
10 |
Attempts:
205 |
Last updated:
Jan 31, 2023
|
CRCST Chapter 18 (8th Edition) Review Quiz
This CRCST Chapter 18 Review Quiz assesses knowledge on quality management in healthcare, focusing on proactive failure analysis, the role of standards organizations, and the...
Questions:
10 |
Attempts:
12194 |
Last updated:
Sep 25, 2024
|
Total Quality Management Trivia Quiz!
Get ready to test your knowledge with this total quality management quiz! This is a trivia quiz, so the questions will be easy for you if you have decent knowledge about the...
Questions:
10 |
Attempts:
11254 |
Last updated:
Sep 30, 2024
|
Wait!
Here's an interesting quiz for you.