Know Your QMS Part II.

10 Questions | By Mananbutt | Last updated: Mar 20, 2022 | Total Attempts: 312

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1.

Which one of the following is a benefit of the Quality Management System (QMS) for FlightSafety International?
- A.
  
  Increased customer satisfaction through better understanding and communication.
- B.
  
  Reduction in regulatory oversight
- C.
  
  Reduced costs through process improvement
- D.
  
  All of the above
2.

Which Learning Center functions below are included in the scope of the QMS?
- A.
  
  Training Delivery, Training Equipment Support, Financial Management
- B.
  
  FlightSafety Simulation Systems, Training Delivery, Customer Support
- C.
  
  Training Delivery, Customer Support, Training Equipment Support
- D.
  
  Financial Management, Courseware Support Division, Human Resources
3.

The difference between customers and clients is
- A.
  
  Customers contract with FSI and pay the training bill; clients are the individuals who actually receive the training
- B.
  
  There is no difference between our customers and our clients
- C.
  
  Customers receive training and clients contract with FSI and are responsible for the training bill
- D.
  
  The clients needs are more important to FlightSafety International than what the customer requires
4.

The difference between a need and a requirement is
- A.
  
  There is no difference between a customer need and requirement
- B.
  
  A need is something the customer would like to have, a requirement is something that the customer must receive
- C.
  
  A customer need is part of the full service contract with FSI and requirements are included in one-time training
- D.
  
  Needs are mandatory training items and requirements are optional
5.

CSIP List can be found on the PDL.
- A.
  
  True
- B.
  
  False
6.

How does ISO 9001 relate to FlightSafety’s QMS?
- A.
  
  FlightSafety’s QMS conforms to ISO 9001
- B.
  
  The ISO 9001 standard was created specifically for aviation training
- C.
  
  ISO 9001 specifically directs all of FSI’s business activities
- D.
  
  The two do not relate to each other
7.

Problems identified with Learning Center Facilities/ IT Issues etc should be entered in the Learning Center Facilities Helpdesk database.
- A.
  
  True
- B.
  
  False
8.

Errata’s should be entered in the
- A.
  
  PDL
- B.
  
  CWM
- C.
  
  CSIP
- D.
  
  QMSPLACE
9.

What does RMS stand for?
10.

What is FlightSafety International’s Quality Policy?
- A.
  
  Be all that you can be
- B.
  
  Every customer will receive error free training
- C.
  
  All client records will be mailed out within 10 business days
- D.
  
  To continually meet or exceed our customer’s needs and requirements