Know Your QMS Part II.

Increased customer satisfaction through better understanding and communication.

Reduction in regulatory oversight

Reduced costs through process improvement

All of the above

Training Delivery, Training Equipment Support, Financial Management

FlightSafety Simulation Systems, Training Delivery, Customer Support

Training Delivery, Customer Support, Training Equipment Support

Financial Management, Courseware Support Division, Human Resources

Customers contract with FSI and pay the training bill; clients are the individuals who actually receive the training

There is no difference between our customers and our clients

Customers receive training and clients contract with FSI and are responsible for the training bill

The clients needs are more important to FlightSafety International than what the customer requires

There is no difference between a customer need and requirement

A need is something the customer would like to have, a requirement is something that the customer must receive

A customer need is part of the full service contract with FSI and requirements are included in one-time training

Needs are mandatory training items and requirements are optional

True

False

FlightSafety’s QMS conforms to ISO 9001

The ISO 9001 standard was created specifically for aviation training

ISO 9001 specifically directs all of FSI’s business activities

The two do not relate to each other

True

False

PDL

CWM

CSIP

QMSPLACE

Be all that you can be

Every customer will receive error free training

All client records will be mailed out within 10 business days

To continually meet or exceed our customer’s needs and requirements