Know Your QMS Part II.
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- 1.Which one of the following is a benefit of the Quality Management System (QMS) for FlightSafety International?
- A.
Increased customer satisfaction through better understanding and communication.
- B.
Reduction in regulatory oversight
- C.
Reduced costs through process improvement
- D.
All of the above
- 2.Which Learning Center functions below are included in the scope of the QMS?
- A.
Training Delivery, Training Equipment Support, Financial Management
- B.
FlightSafety Simulation Systems, Training Delivery, Customer Support
- C.
Training Delivery, Customer Support, Training Equipment Support
- D.
Financial Management, Courseware Support Division, Human Resources
- 3.The difference between customers and clients is
- A.
Customers contract with FSI and pay the training bill; clients are the individuals who actually receive the training
- B.
There is no difference between our customers and our clients
- C.
Customers receive training and clients contract with FSI and are responsible for the training bill
- D.
The clients needs are more important to FlightSafety International than what the customer requires
- 4.The difference between a need and a requirement is
- A.
There is no difference between a customer need and requirement
- B.
A need is something the customer would like to have, a requirement is something that the customer must receive
- C.
A customer need is part of the full service contract with FSI and requirements are included in one-time training
- D.
Needs are mandatory training items and requirements are optional
- 5.CSIP List can be found on the PDL.
- A.
True
- B.
False
- 6.How does ISO 9001 relate to FlightSafety’s QMS?
- A.
FlightSafety’s QMS conforms to ISO 9001
- B.
The ISO 9001 standard was created specifically for aviation training
- C.
ISO 9001 specifically directs all of FSI’s business activities
- D.
The two do not relate to each other
- 7.Problems identified with Learning Center Facilities/ IT Issues etc should be entered in the Learning Center Facilities Helpdesk database.
- A.
True
- B.
False
- 8.Errata’s should be entered in the
- A.
PDL
- B.
CWM
- C.
CSIP
- D.
QMSPLACE
- 9.What does RMS stand for?
- 10.What is FlightSafety International’s Quality Policy?
- A.
Be all that you can be
- B.
Every customer will receive error free training
- C.
All client records will be mailed out within 10 business days
- D.
To continually meet or exceed our customer’s needs and requirements
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