ISO 9001 Quiz - Carrier Management (SOP 005)

Which of the statements below are located in the Coyote Quality Mission?  Check all that apply:

• Commit to exceeding our client’s requirements and expectations for the services we supply.

• Maintain effective communications inside and outside the company – especially with our clients.

• Create a work atmosphere that encourages personal growth, employee satisfaction, innovation, and business success.

• Continually improve the effectiveness of our business management systems to conform to ISO 9001.

• Monitor, benchmark and continually improve our business practices, services, and employees’ performance.

• Be a morally responsible and ethical corporate citizen and comply with all legal requirements in our operations.

Which of these records is not listed in Section IV of SOP 005?

• Carrier Packet

• Rate Confirmation

• Signed Rate Con

• Accessorial Sheet

Which SOP should be referenced if we are trying to set up a brand new carrier? 

• SOP003 – Load Management & Customer Communication

• SOP004 – Carrier Compliance

• SOP006 – Incident Reporting & Resolution

Which SOP should be referenced if any incidents occurred in transit?

• SOP003 – Load Management & Customer Communication

• SOP004 – Carrier Compliance

• SOP006 – Incident Reporting & Resolution

Which SOP should be referenced if there are accessorial requests?

• SOP003 – Load Management & Customer Communication

• SOP004 – Carrier Compliance

• SOP006 – Incident Reporting & Resolution

Which of the following are reasons to bounce a carrier, as listed in the SOP?

• Cannot make pickup time

• Cheaper option found

• Does not have correct equipment

• Is showing any signs of not providing the agreed-upon service to Coyote

Who is ultimately responsible for dispatching a driver?

• Driver Services Rep

• Driver Services Team Manager

• Carrier Sales Rep

The website that we direct all new carriers to in order to get them set up is:  _____________________.

What 2 measures do we use to evaluate this process and what are their goals?

• On-time PU (Goal = 90% or higher) and Bounce Percentage (Goal = 10% or under)

• On-time DEL (Goal = 95% or higher) and Bounce Percentage (Goal = 10% or under)

• On-time DEL (Goal = 95% or higher) and Bounce Percentage (Goal = 5% or under)

• On-time PU (Goal = 95% or higher) and On-time DEL (Goal = 95% or higher