ISO 9001 Quiz - Carrier Management (SOP 005)
ISO Quiz for Carrier Management
- 1.
The Coyote Logistics Quality Policy is to provide: "Unwavering commitment to service our clients by having the best carriers in the industry."
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Not exactly! The policy states: "Unwavering commitment to service our clients by having the best people and technology in the industry" because our people and technology are what makes us different and better!Rate this question:
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- 2.
Which of the statements below are located in the Coyote Quality Mission? Check all that apply:
- A.
Commit to exceeding our client’s requirements and expectations for the services we supply.
- B.
Maintain effective communications inside and outside the company – especially with our clients.
- C.
Create a work atmosphere that encourages personal growth, employee satisfaction, innovation, and business success.
- D.
Continually improve the effectiveness of our business management systems to conform to ISO 9001.
- E.
Monitor, benchmark and continually improve our business practices, services, and employees’ performance.
- F.
Be a morally responsible and ethical corporate citizen and comply with all legal requirements in our operations.
Correct Answer(s)
A. Commit to exceeding our client’s requirements and expectations for the services we supply.
B. Maintain effective communications inside and outside the company – especially with our clients.
C. Create a work atmospHere that encourages personal growth, employee satisfaction, innovation, and business success.
D. Continually improve the effectiveness of our business management systems to conform to ISO 9001.
E. Monitor, benchmark and continually improve our business practices, services, and employees’ performance.
F. Be a morally responsible and ethical corporate citizen and comply with all legal requirements in our operations.Explanation
All of the above statements are located in the Coyote Quality Mission.Rate this question:
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- 3.
Which of these records is not listed in Section IV of SOP 005?
- A.
Carrier Packet
- B.
Rate Confirmation
- C.
Signed Rate Con
- D.
Accessorial Sheet
Correct Answer
D. Accessorial SheetExplanation
Accessorial Sheet isn't listed in this one!Rate this question:
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- 4.
Which SOP should be referenced if we are trying to set up a brand new carrier?
- A.
SOP003 – Load Management & Customer Communication
- B.
SOP004 – Carrier Compliance
- C.
SOP006 – Incident Reporting & Resolution
Correct Answer
B. SOP004 – Carrier ComplianceExplanation
Our Compliance Team handles setting up new carriers.Rate this question:
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- 5.
Which SOP should be referenced if any incidents occurred in transit?
- A.
SOP003 – Load Management & Customer Communication
- B.
SOP004 – Carrier Compliance
- C.
SOP006 – Incident Reporting & Resolution
Correct Answer
C. SOP006 – Incident Reporting & ResolutionExplanation
SOP006 will explain the proper way to handle any incidents!Rate this question:
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- 6.
Which SOP should be referenced if there are accessorial requests?
- A.
SOP003 – Load Management & Customer Communication
- B.
SOP004 – Carrier Compliance
- C.
SOP006 – Incident Reporting & Resolution
Correct Answer
A. SOP003 – Load Management & Customer CommunicationExplanation
SOP003 will explain how to handle accessorials and notify everyone involved.Rate this question:
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- 7.
Which of the following are reasons to bounce a carrier, as listed in the SOP?
- A.
Cannot make pickup time
- B.
Cheaper option found
- C.
Does not have correct equipment
- D.
Is showing any signs of not providing the agreed-upon service to Coyote
Correct Answer(s)
A. Cannot make pickup time
C. Does not have correct equipment
D. Is showing any signs of not providing the agreed-upon service to CoyoteExplanation
We never bounce a carrier that we've made a commitment with because we've found a cheaper option.Rate this question:
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- 8.
Who is ultimately responsible for dispatching a driver?
- A.
Driver Services Rep
- B.
Driver Services Team Manager
- C.
Carrier Sales Rep
Correct Answer
C. Carrier Sales RepExplanation
It's all on the Carrier Sales Rep!Rate this question:
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- 9.
The website that we direct all new carriers to in order to get them set up is: _____________________.
Correct Answer
CoyoteCarriers.comExplanation
The website CoyoteCarriers.com is the one that is recommended to new carriers in order to assist them in getting set up.Rate this question:
- 10.
What 2 measures do we use to evaluate this process and what are their goals?
- A.
On-time PU (Goal = 90% or higher) and Bounce Percentage (Goal = 10% or under)
- B.
On-time DEL (Goal = 95% or higher) and Bounce Percentage (Goal = 10% or under)
- C.
On-time DEL (Goal = 95% or higher) and Bounce Percentage (Goal = 5% or under)
- D.
On-time PU (Goal = 95% or higher) and On-time DEL (Goal = 95% or higher
Correct Answer
D. On-time PU (Goal = 95% or higher) and On-time DEL (Goal = 95% or higherExplanation
The measurements are on-time pick-up and delivery, both with goals of 95% or higher. Pow! Easy enough!Rate this question:
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Current Version
-
Mar 15, 2023Quiz Edited by
ProProfs Editorial Team -
Nov 04, 2011Quiz Created by
CoyoteTrainer
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