ISO 9001 Quiz - Carrier Management (SOP 005)

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| By CoyoteTrainer
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Quizzes Created: 15 | Total Attempts: 7,808
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  • 1/10 Questions

    The website that we direct all new carriers to in order to get them set up is:  _____________________.

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About This Quiz

This ISO 9001 Quiz for Carrier Management assesses understanding of Coyote Logistics Quality Policies, relevant SOPs for carrier setup, incident reporting, and load management. It ensures adherence to quality standards and enhances service delivery in logistics.

Quality Management Quizzes & Trivia

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  • 2. 

    Which SOP should be referenced if we are trying to set up a brand new carrier? 

    • SOP003 – Load Management & Customer Communication

    • SOP004 – Carrier Compliance

    • SOP006 – Incident Reporting & Resolution

    Correct Answer
    A. SOP004 – Carrier Compliance
    Explanation
    Our Compliance Team handles setting up new carriers.

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  • 3. 

    Who is ultimately responsible for dispatching a driver?

    • Driver Services Rep

    • Driver Services Team Manager

    • Carrier Sales Rep

    Correct Answer
    A. Carrier Sales Rep
    Explanation
    It's all on the Carrier Sales Rep!

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  • 4. 

    Which SOP should be referenced if any incidents occurred in transit?

    • SOP003 – Load Management & Customer Communication

    • SOP004 – Carrier Compliance

    • SOP006 – Incident Reporting & Resolution

    Correct Answer
    A. SOP006 – Incident Reporting & Resolution
    Explanation
    SOP006 will explain the proper way to handle any incidents!

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  • 5. 

    Which of the following are reasons to bounce a carrier, as listed in the SOP?

    • Cannot make pickup time

    • Cheaper option found

    • Does not have correct equipment

    • Is showing any signs of not providing the agreed-upon service to Coyote

    Correct Answer(s)
    A. Cannot make pickup time
    A. Does not have correct equipment
    A. Is showing any signs of not providing the agreed-upon service to Coyote
    Explanation
    We never bounce a carrier that we've made a commitment with because we've found a cheaper option.

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  • 6. 

    The Coyote Logistics Quality Policy is to provide: "Unwavering commitment to service our clients by having the best carriers in the industry."

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Not exactly! The policy states: "Unwavering commitment to service our clients by having the best people and technology in the industry" because our people and technology are what makes us different and better!

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  • 7. 

    Which of the statements below are located in the Coyote Quality Mission?  Check all that apply:

    • Commit to exceeding our client’s requirements and expectations for the services we supply.

    • Maintain effective communications inside and outside the company – especially with our clients.

    • Create a work atmosphere that encourages personal growth, employee satisfaction, innovation, and business success.

    • Continually improve the effectiveness of our business management systems to conform to ISO 9001.

    • Monitor, benchmark and continually improve our business practices, services, and employees’ performance.

    • Be a morally responsible and ethical corporate citizen and comply with all legal requirements in our operations.

    Correct Answer(s)
    A. Commit to exceeding our client’s requirements and expectations for the services we supply.
    A. Maintain effective communications inside and outside the company – especially with our clients.
    A. Create a work atmosphere that encourages personal growth, employee satisfaction, innovation, and business success.
    A. Continually improve the effectiveness of our business management systems to conform to ISO 9001.
    A. Monitor, benchmark and continually improve our business practices, services, and employees’ performance.
    A. Be a morally responsible and ethical corporate citizen and comply with all legal requirements in our operations.
    Explanation
    All of the above statements are located in the Coyote Quality Mission.

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  • 8. 

    What 2 measures do we use to evaluate this process and what are their goals?

    • On-time PU (Goal = 90% or higher) and Bounce Percentage (Goal = 10% or under)

    • On-time DEL (Goal = 95% or higher) and Bounce Percentage (Goal = 10% or under)

    • On-time DEL (Goal = 95% or higher) and Bounce Percentage (Goal = 5% or under)

    • On-time PU (Goal = 95% or higher) and On-time DEL (Goal = 95% or higher

    Correct Answer
    A. On-time PU (Goal = 95% or higher) and On-time DEL (Goal = 95% or higher
    Explanation
    The measurements are on-time pick-up and delivery, both with goals of 95% or higher. Pow! Easy enough!

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  • 9. 

    Which of these records is not listed in Section IV of SOP 005?

    • Carrier Packet

    • Rate Confirmation

    • Signed Rate Con

    • Accessorial Sheet

    Correct Answer
    A. Accessorial Sheet
    Explanation
    Accessorial Sheet isn't listed in this one!

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  • 10. 

    Which SOP should be referenced if there are accessorial requests?

    • SOP003 – Load Management & Customer Communication

    • SOP004 – Carrier Compliance

    • SOP006 – Incident Reporting & Resolution

    Correct Answer
    A. SOP003 – Load Management & Customer Communication
    Explanation
    SOP003 will explain how to handle accessorials and notify everyone involved.

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Quiz Review Timeline (Updated): Mar 15, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 15, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 04, 2011
    Quiz Created by
    CoyoteTrainer
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