ISO 9001 Quiz - Carrier Management (SOP 005)

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About This Quiz

This ISO 9001 Quiz for Carrier Management assesses understanding of Coyote Logistics Quality Policies, relevant SOPs for carrier setup, incident reporting, and load management. It ensures adherence to... see morequality standards and enhances service delivery in logistics. see less

2. Which SOP should be referenced if we are trying to set up a brand new carrier?

SOP003 – Load Management & Customer Communication

SOP004 – Carrier Compliance

SOP006 – Incident Reporting & Resolution

Our Compliance Team handles setting up new carriers.

Explanation

Our Compliance Team handles setting up new carriers.

3. Who is ultimately responsible for dispatching a driver?

Driver Services Rep

Driver Services Team Manager

Carrier Sales Rep

It's all on the Carrier Sales Rep!

Explanation

It's all on the Carrier Sales Rep!

4. Which SOP should be referenced if any incidents occurred in transit?

SOP003 – Load Management & Customer Communication

SOP004 – Carrier Compliance

SOP006 – Incident Reporting & Resolution

SOP006 will explain the proper way to handle any incidents!

Explanation

SOP006 will explain the proper way to handle any incidents!

5. Which of the following are reasons to bounce a carrier, as listed in the SOP?

Cannot make pickup time

Cheaper option found

Does not have correct equipment

Is showing any signs of not providing the agreed-upon service to Coyote

We never bounce a carrier that we've made a commitment with because we've found a cheaper option.

Explanation

We never bounce a carrier that we've made a commitment with because we've found a cheaper option.

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6. The Coyote Logistics Quality Policy is to provide: "Unwavering commitment to service our clients by having the best carriers in the industry."

True

False

Not exactly! The policy states: "Unwavering commitment to service our clients by having the best people and technology in the industry" because our people and technology are what makes us different and better!

Explanation

7. Which of the statements below are located in the Coyote Quality Mission? Check all that apply:

Commit to exceeding our client’s requirements and expectations for the services we supply.

Maintain effective communications inside and outside the company – especially with our clients.

Create a work atmosphere that encourages personal growth, employee satisfaction, innovation, and business success.

Continually improve the effectiveness of our business management systems to conform to ISO 9001.

Monitor, benchmark and continually improve our business practices, services, and employees’ performance.

Be a morally responsible and ethical corporate citizen and comply with all legal requirements in our operations.

All of the above statements are located in the Coyote Quality Mission.

Explanation

All of the above statements are located in the Coyote Quality Mission.

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8. What 2 measures do we use to evaluate this process and what are their goals?

On-time PU (Goal = 90% or higher) and Bounce Percentage (Goal = 10% or under)

On-time DEL (Goal = 95% or higher) and Bounce Percentage (Goal = 10% or under)

On-time DEL (Goal = 95% or higher) and Bounce Percentage (Goal = 5% or under)

On-time PU (Goal = 95% or higher) and On-time DEL (Goal = 95% or higher

The measurements are on-time pick-up and delivery, both with goals of 95% or higher. Pow! Easy enough!

Explanation

The measurements are on-time pick-up and delivery, both with goals of 95% or higher. Pow! Easy enough!

9. Which of these records is not listed in Section IV of SOP 005?

Carrier Packet

Rate Confirmation

Signed Rate Con

Accessorial Sheet

Accessorial Sheet isn't listed in this one!

Explanation

Accessorial Sheet isn't listed in this one!

10. Which SOP should be referenced if there are accessorial requests?

SOP003 – Load Management & Customer Communication

SOP004 – Carrier Compliance

SOP006 – Incident Reporting & Resolution

SOP003 will explain how to handle accessorials and notify everyone involved.

Explanation

SOP003 will explain how to handle accessorials and notify everyone involved.

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Current Version
Mar 15, 2023

Quiz Edited by
ProProfs Editorial Team
Nov 04, 2011

Quiz Created by
CoyoteTrainer