Full Length PMP Simulation Test 1

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Questions and Answers
  • 1. 

    Which of the following is an Input to Monitor and Control Project Work?

    • A.

      Risk Management Plan

    • B.

      Requirements Traceability Matrix

    • C.

      Organisational Process Assets

    • D.

      Activity Attributes

    Correct Answer
    C. Organisational Process Assets
    Explanation
    Organisational Process Assets are an input to Monitor and Control Project Work. These assets include the policies, procedures, and knowledge base of an organization that can be used to guide and support project management activities. They provide valuable information and resources that help in monitoring and controlling project work, ensuring that it aligns with the organization's standards and processes. By utilizing these assets, project managers can effectively monitor and control the project's progress, identify any deviations or issues, and take appropriate corrective actions to ensure project success.

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  • 2. 

    The Project Management Knowledge Areas _______________

    • A.

      Include Initiation, Planning, Executing, Monitoring and Controlling, and Closing

    • B.

      Consist of nine areas that bring together processes that have things in common

    • C.

      Consist of five processes that bring together phases of projects that have things in common

    • D.

      Include Planning, Executing, and Monitoring and Controlling processes because these three processes are commonly interlinked

    Correct Answer
    B. Consist of nine areas that bring together processes that have things in common
    Explanation
    The correct answer explains that the Project Management Knowledge Areas consist of nine areas that bring together processes that have things in common. This means that these nine areas group together various processes that share similarities or commonalities, allowing for a more organized and efficient approach to project management. By categorizing processes based on their similarities, project managers can better understand and manage the different aspects of a project, leading to a higher likelihood of success.

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  • 3. 

    Which of the following describes the Executing process group?

    • A.

      Project plans are put into action.

    • B.

      Project performance measurements are taken and analyzed.

    • C.

      Project plans are developed.

    • D.

      Project plans are published.

    Correct Answer
    A. Project plans are put into action.
    Explanation
    The Executing process group is responsible for putting project plans into action. This involves coordinating and managing resources, implementing project activities, and ensuring that the project is progressing according to the plan. It is during this phase that project team members perform their assigned tasks, and project deliverables are produced. The other options mentioned, such as project performance measurements, developing project plans, and publishing project plans, are activities that may occur in other process groups but are not specific to the Executing process group.

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  • 4. 

    According to the PMBOK Guide, the project manager is identified and assigned during which process?

    • A.

      Prior to beginning the Develop Project Charter process

    • B.

      At the conclusion of the Develop Project Charter process

    • C.

      Prior to beginning the Planning processes

    • D.

      Prior to beginning the Preliminary Scope Statement process

    Correct Answer
    C. Prior to beginning the Planning processes
    Explanation
    According to the PMBOK Guide, the project manager is identified and assigned prior to beginning the Planning processes. This means that before any detailed planning activities take place, the project manager is already selected and assigned to lead the project. This ensures that the project manager is involved from the early stages of the project and can contribute to the planning activities effectively.

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  • 5. 

    You are refining the product description for your company’s new line of ski boots. Which of the following statements is true?

    • A.

      You are in the Initiating processes of your project and know that the product description will contain more detail in this stage and that a decreasing amount of detail will be added to it as the project progresses.

    • B.

      You are in the Planning processes of your project and know that the product description will contain less detail in this stage and greater detail as the project progresses.

    • C.

      You are in the Planning processes of your project and know that the product description should contain the most detail possible at this stage, because this is critical information for the Planning process.

    • D.

      You are in the Initiating process of your project and know that the product description will contain less detail in this stage and greater detail as the project progresses.

    Correct Answer
    D. You are in the Initiating process of your project and know that the product description will contain less detail in this stage and greater detail as the project progresses.
    Explanation
    In the Initiating process of a project, the product description is expected to have less detail. This is because the project is just starting and the requirements are not fully defined yet. As the project progresses and more planning and analysis are done in the Planning processes, the product description will gradually contain greater detail. This is because more information will be gathered and the project requirements will become clearer. Therefore, the statement that "You are in the Initiating process of your project and know that the product description will contain less detail in this stage and greater detail as the project progresses" is true.

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  • 6. 

    Each of the following statements describes an element of the Develop Project Management Plan process except for which one?

    • A.

      Project management methodology

    • B.

      Project specifications

    • C.

      Configuration management system

    • D.

      Expert judgment

    Correct Answer
    B. Project specifications
    Explanation
    The Develop Project Management Plan process involves various elements that contribute to the overall plan. These elements include project management methodology, configuration management system, and expert judgment. However, project specifications do not fall under the Develop Project Management Plan process. Project specifications typically refer to the detailed requirements and specifications of the project deliverables, which are typically defined during the planning phase but are not specifically part of the Develop Project Management Plan process.

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  • 7. 

    You are the project manger for Xylophone Phonics. This company produces children’s software programs that teach basic reading and math skills. You are ready to assign project roles, responsibilities, and reporting relationships. Which project Planning process are you working on?

    • A.

      Resource Planning

    • B.

      Human Resource Planning

    • C.

      Acquire Staff

    • D.

      Human Resource Acquisition

    Correct Answer
    B. Human Resource Planning
    Explanation
    The correct answer is Human Resource Planning. In this process, the project manager is assigning project roles, responsibilities, and reporting relationships. This involves determining what resources, including human resources, are needed for the project and how they will be allocated. The project manager is also considering the skills and expertise required for the project and identifying any gaps in the current team that may need to be filled through hiring or acquiring staff.

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  • 8. 

    The primary function of the Closing processes is to perform which of the following?

    • A.

      Formalize lessons learned and distribute this information to project participants.

    • B.

      Perform audits to verify the project results against the project requirements.

    • C.

      Formalize project completion and disseminate this information to project participants.

    • D.

      Perform post-implementation audits to document project successes and failures.

    Correct Answer
    C. Formalize project completion and disseminate this information to project participants.
    Explanation
    The primary function of the Closing processes is to formalize project completion and disseminate this information to project participants. This involves documenting the completion of all project deliverables, obtaining formal acceptance from the stakeholders, and closing out all project contracts and agreements. The purpose is to ensure that all project work has been completed satisfactorily and to communicate this information to all relevant stakeholders. This helps to bring closure to the project and allows for the transition to ongoing operations or the start of a new project.

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  • 9. 

    Which of the following statements is true regarding Close Project?

    • A.

      Close Project occurs at the end of a project phase and at the end of the project.

    • B.

      Close Project occurs at the end of the project phase only.

    • C.

      Close Project occurs at the end of the project only.

    • D.

      Close Project is performed after Contract Closure.

    Correct Answer
    A. Close Project occurs at the end of a project pHase and at the end of the project.
    Explanation
    The correct answer is that Close Project occurs at the end of a project phase and at the end of the project. This means that Close Project is performed both when a specific phase of the project is completed and when the entire project is finished. It is an important process in project management as it involves finalizing all activities, completing documentation, and obtaining formal acceptance of the project deliverables. By closing the project at the end of each phase and at the end of the project, the project manager ensures that all necessary tasks are completed and the project is formally closed.

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  • 10. 

    All of the following statements are true of the project Closing processes except for which one?

    • A.

      Probability for success is greatest in the project Closing\ processes.

    • B.

      The project manager’s influence is greatest in the project Closing processes.

    • C.

      The stakeholders’ influence is least in the project Closing processes.

    • D.

      Risk is greatest in the project Closing processes.

    Correct Answer
    D. Risk is greatest in the project Closing processes.
    Explanation
    The statement "Risk is greatest in the project Closing processes" is not true because the project Closing processes involve finalizing all activities and deliverables, conducting a project review, and obtaining formal acceptance from the customer. By this point, most of the risks should have been identified and mitigated throughout the project lifecycle, reducing the overall risk during the closing phase.

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  • 11. 

    Name the ethical code you’ll be required to adhere to as a PMP.

    • A.

      Project Management Policy and Ethics Guide

    • B.

      Project Management Professional Standards and Ethics

    • C.

      Project Management Code of Professional Ethics

    • D.

      Project Management Professional Code of Professional Conduct

    Correct Answer
    D. Project Management Professional Code of Professional Conduct
    Explanation
    The correct answer is "Project Management Professional Code of Professional Conduct." This is the ethical code that PMPs are required to adhere to. It outlines the standards and conduct expected of project management professionals, emphasizing integrity, honesty, and responsibility in their work. Adhering to this code ensures that PMPs maintain high ethical standards and promote the best interests of their stakeholders and the profession as a whole.

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  • 12. 

    All the following are Inputs to Close Project or Phase EXCEPT

    • A.

      Organisation Process Assets

    • B.

      Accepted deliverables

    • C.

      Project Management Plan

    • D.

      Enterprise Environment Factors

    Correct Answer
    D. Enterprise Environment Factors
    Explanation
    Enterprise Environment Factors are not inputs to the Close Project or Phase process. This process is focused on finalizing all activities and completing the project or phase. The inputs to this process include the Project Management Plan, Accepted Deliverables, and Organizational Process Assets. These inputs are used to evaluate the project's performance, ensure that all deliverables have been completed and accepted, and update the organizational process assets for future projects. The Enterprise Environment Factors, on the other hand, are external factors that can influence the project but are not directly used in the closing process.

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  • 13. 

    All of the following are inputs into the Directing and Managing Project Execution EXCEPT?

    • A.

      Risk Register

    • B.

      Organisational Process Assets

    • C.

      Enterprise Environmental Factors

    • D.

      Project Management Plan

    Correct Answer
    A. Risk Register
    Explanation
    The Risk Register is not an input into the Directing and Managing Project Execution process. The Risk Register is a tool used during the planning and monitoring phases of a project to identify, assess, and track project risks. However, during the execution phase, the focus is on carrying out the project activities according to the project plan and managing any changes or issues that arise. Therefore, the Risk Register is not directly used in the execution process.

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  • 14. 

    As a PMP, one of your responsibilities is to ensure integrity on the project. When your personal interests are put above the interests of the project or when you use your influence to cause others to make decisions in your favor without regard for the project outcome, this is considered:

    • A.

      Conflict of interest

    • B.

      Using professional knowledge inappropriately

    • C.

      Culturally unacceptable

    • D.

      Personal conflict issue

    Correct Answer
    A. Conflict of interest
    Explanation
    Conflict of interest refers to a situation where a person's personal interests or biases interfere with their ability to make impartial decisions in the best interest of the project. It involves using one's influence or position to prioritize personal gain over the project's success. This can lead to biased decision-making, compromised integrity, and potential harm to the project's outcome. As a PMP, it is crucial to identify and address any conflicts of interest to ensure the project's integrity and success.

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  • 15. 

    Which of the following is an Input to Close Project or Phase?

    • A.

      Work Performance Measurement

    • B.

      Project Schedule

    • C.

      Validated Changes

    • D.

      Accepted Deliverables

    Correct Answer
    D. Accepted Deliverables
    Explanation
    Accepted deliverables are the outputs of the project that have been reviewed and approved by the project stakeholders. These deliverables are the result of the project activities and are considered complete and satisfactory. They are an input to the Close Project or Phase process because they need to be formally accepted and signed off before the project can be closed. The acceptance of deliverables indicates that the project objectives have been achieved and the project can be officially closed.

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  • 16. 

    Which of the following is an Output of Develop Project Management Plan?

    • A.

      Change Requests

    • B.

      Organisational Process Assets Updates

    • C.

      Communication Management Plan

    • D.

      Project Management Plan

    Correct Answer
    D. Project Management Plan
    Explanation
    The output of the Develop Project Management Plan process is the Project Management Plan. This plan is a comprehensive document that outlines how the project will be executed, monitored, and controlled. It includes various subsidiary plans such as the scope management plan, schedule management plan, cost management plan, quality management plan, etc. The Project Management Plan serves as a roadmap for the project team and provides guidance on how to successfully complete the project. It is a crucial document that helps in ensuring that the project is delivered on time, within budget, and meets the desired objectives.

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  • 17. 

    Which of the following is an Output of  Develop Project Charter?

    • A.

      Requirements Documentations

    • B.

      Organisational Process Assets

    • C.

      Resource Calenders

    • D.

      Project Charter

    Correct Answer
    D. Project Charter
    Explanation
    The output of Develop Project Charter is the Project Charter itself. The Project Charter is a document that formally authorizes the existence of a project and provides the project manager with the authority to apply organizational resources to project activities. It outlines the project objectives, scope, stakeholders, and high-level requirements. It serves as a reference point throughout the project and provides a foundation for project planning and decision-making.

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  • 18. 

    All of the following are Inputs to Direct and Manage Project Execution EXCEPT?

    • A.

      Risk Management Plans

    • B.

      Organisational Process Assets

    • C.

      Project Management Plans

    • D.

      Approved Change Requests

    Correct Answer
    A. Risk Management Plans
    Explanation
    The Inputs to Direct and Manage Project Execution are the tools, documents, and plans that are necessary for the execution of the project. Risk Management Plans, which outline how risks will be identified, assessed, and managed throughout the project, are not directly used during the execution phase. Instead, they are utilized during the planning and monitoring phases to guide risk-related activities. Therefore, Risk Management Plans are not considered as inputs to Direct and Manage Project Execution.

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  • 19. 

    Which of the following is an Input to Monitor and Control Project Work?

    • A.

      Teaming Agreements

    • B.

      Work Performance Information

    • C.

      Procurement Contract Award

    • D.

      Organisational Process Assets

    Correct Answer
    D. Organisational Process Assets
    Explanation
    Organisational Process Assets are inputs to Monitor and Control Project Work. These assets include the policies, procedures, guidelines, templates, and historical information that are used by the organization to execute projects. They provide valuable insights and guidance for project monitoring and control activities, helping to ensure that the project work is being performed according to established standards and processes. By utilizing these assets, project managers can effectively monitor and control the project's progress, identify any deviations or issues, and take appropriate corrective actions.

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  • 20. 

    All of the following processes form part of the Executing process group except?

    • A.

      Performing activities in accordance with the project management plan.

    • B.

      Managing changes to the deliverables

    • C.

      Completing the work in accordance with the defined quality framework and specification.

    • D.

      Coordinating people and resources.

    Correct Answer
    B. Managing changes to the deliverables
    Explanation
    The Executing process group involves performing activities in accordance with the project management plan, completing the work in accordance with the defined quality framework and specification, and coordinating people and resources. However, managing changes to the deliverables falls under the Monitoring and Controlling process group, not the Executing process group.

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  • 21. 

    The purpose of the Initiation process is to?

    • A.

      Formally recognize the existence of a project or project phase

    • B.

      Formally recognize the need that brought about the project be it marketing demand, customer requests, business need, technological advances, or legal requirements

    • C.

      . Formally recognize the stakeholders of the project and identify them in the project charter

    • D.

      Formally recognize the project sponsor and document his or her project goals

    Correct Answer
    B. Formally recognize the need that brought about the project be it marketing demand, customer requests, business need, technological advances, or legal requirements
    Explanation
    The purpose of the Initiation process is to formally recognize the need that brought about the project, whether it is marketing demand, customer requests, business need, technological advances, or legal requirements. This step is important as it helps to establish the justification for the project and ensures that there is a clear understanding of why the project is being undertaken. By formally recognizing the need, the project team can then proceed to define the project objectives, scope, and deliverables in a project charter.

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  • 22. 

    Your company is going to introduce a new service called Phone Home. This service will allow you to speak the name of the person you want to call into your cellular phone. To call home, you would simply speak the word home into the phone, and it will dial that number for you. Your company is taking advantage of the progress that has been made recently with voice recognition software. Initial projections show that market demand is very high for this product. This project came about as a result of which of the following?  

    • A.

      Marketing demand

    • B.

      Customer request

    • C.

      Business need

    • D.

      Technological advance

    Correct Answer
    D. Technological advance
    Explanation
    This project came about as a result of a technological advance. The introduction of voice recognition software has allowed the company to develop a new service called Phone Home, which allows users to speak the name of the person they want to call into their cellular phone. This technological advance has made it possible for the company to meet the market demand for a product with such capabilities.

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  • 23. 

    What is the purpose of the project charter?

    • A.

      To recognize and acknowledge the project sponsor

    • B.

      To recognize and acknowledge the existence of the project and commit organizational resources to the project

    • C.

      To acknowledge the existence of the project team, project manager, and project sponsor

    • D.

      To describe the selection methods used to choose this project over its competitors

    Correct Answer
    B. To recognize and acknowledge the existence of the project and commit organizational resources to the project
    Explanation
    The purpose of the project charter is to recognize and acknowledge the existence of the project and commit organizational resources to it. The project charter serves as a formal document that authorizes the project and outlines its objectives, scope, deliverables, and stakeholders. It also identifies the project team, project manager, and project sponsor. By committing organizational resources to the project, the charter ensures that the necessary support, funding, and authority are provided to successfully execute the project.

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  • 24. 

    According to the Guide to the PMBOK, the project manager is identified and assigned during which process?

    • A.

      As an input to the Initiation process

    • B.

      As an input to the Planning process

    • C.

      As an output of the Initiation process

    • D.

      As an output of the Scope Planning process

    Correct Answer
    A. As an input to the Initiation process
    Explanation
    The project manager is identified and assigned during the Initiation process. This process involves the formal recognition that a new project is needed and should be undertaken. It includes defining the project's objectives, identifying stakeholders, and determining the project manager's role and responsibilities. The project manager is not yet assigned during the Planning process, as this comes after the project has been initiated.

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  • 25. 

    What are the triple constraints?

    • A.

      Time, schedules, and quality

    • B.

      Time, availability, and quality

    • C.

      Time, money, and schedules

    • D.

      Time, money, and quality

    Correct Answer
    A. Time, schedules, and quality
    Explanation
    The triple constraints in project management refer to the three key factors that are interdependent and must be carefully managed in order to achieve project success. These factors are time, schedules, and quality. Time refers to the duration or deadline for completing the project, schedules refer to the specific activities and tasks that need to be completed within the given time frame, and quality refers to meeting the required standards and expectations of the project deliverables. These three constraints often have a trade-off relationship, meaning that if one constraint is changed, it will likely impact the other two. Therefore, project managers must carefully balance and manage these constraints throughout the project lifecycle.

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  • 26. 

    When a project is being performed under contract, the product description is provided by which of the following?  

    • A.

      The buyer

    • B.

      The project sponsor

    • C.

      The project manager

    • D.

      The contractor

    Correct Answer
    B. The project sponsor
    Explanation
    The project sponsor is responsible for providing the product description when a project is being performed under contract. The project sponsor is the individual or group that initiates and funds the project, and they have a vested interest in ensuring that the product meets their requirements and expectations. Therefore, it is their responsibility to provide a clear and detailed description of the desired product to the contractor. This helps to ensure that the contractor understands what is expected and can deliver a product that meets the sponsor's needs.

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  • 27. 

    You are a project manager for the information technology division of a local satellite TV broadcasting company. This spring, the chief information officer for your company gave you the project to convert and upgrade all the PCs in the department to the latest release of a specific desktop application. Prior to this conversion, all manner of desktop software existed on machines throughout the company and had caused increasing problems with sharing files and information across the company. A lot of unproductive hours were spent typing information into several formats. This project came about as a result of which of the following?  

    • A.

      Technological advance

    • B.

      Business need

    • C.

      Customer request

    • D.

      Legal requirement

    Correct Answer
    B. Business need
    Explanation
    The project to convert and upgrade all the PCs in the department to the latest release of a specific desktop application was initiated due to a business need. The company was facing problems with sharing files and information across the organization due to the existence of various desktop software on machines. This was causing inefficiency and unproductive hours spent on typing information into different formats. Therefore, the project was undertaken to address this business need and improve productivity and efficiency within the company.

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  • 28. 

    What are the inputs to the Initiation process?

    • A.

      Product description, strategic plan, project selection criteria, and historical information

    • B.

      Product description, strategic plan, project overview document, and historical information

    • C.

      Strategic plan, project overview document, feasibility study, and historical information

    • D.

      Product description, strategic plan, constraints, and assumptions

    Correct Answer
    C. Strategic plan, project overview document, feasibility study, and historical information
    Explanation
    The inputs to the Initiation process include the strategic plan, project overview document, feasibility study, and historical information. These inputs are necessary for the project team to understand the overall goals and objectives of the project, assess its feasibility, and gather relevant historical data to inform the initiation process. The strategic plan provides the high-level direction and priorities for the project, while the project overview document outlines the scope, objectives, and deliverables. The feasibility study assesses the project's viability, considering factors such as technical, economic, and operational feasibility. Historical information provides insights from past projects that can be used to inform decision-making and improve project outcomes.

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  • 29. 

    Deliverables can be described as?

    • A.

      The purpose for undertaking the project

    • B.

      The verifiable results of products or services that must be produced to consider the project complete

    • C.

      The specifications regarding the goals of the project that must be produced to consider the project complete

    • D.

      The measurable outcomes of the project goals

    Correct Answer
    B. The verifiable results of products or services that must be produced to consider the project complete
    Explanation
    The answer is the verifiable results of products or services that must be produced to consider the project complete. Deliverables refer to the tangible or intangible outputs that are produced as a result of a project. These can include products, services, reports, or any other outcomes that can be measured and evaluated. These deliverables are essential in determining the success and completion of a project.

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  • 30. 

    You are a project manager working on a new software product. Your company plans for market businesses. The project sponsor told you that the project must be completed by September 1. The company plans to demo the new software product at a trade show in late September and therefore needs the project completed in time for the trade show. However, the sponsor has also told you that the budget is fixed at $85,000 and cannot be increased by even $10 due to overall budget cuts this year. You must complete the project within the given time frame and budget. Which of the following is the primary constraint? for this project?  

    • A.

      Budget

    • B.

      Quality

    • C.

      Time

    • D.

      Schedule

    Correct Answer
    A. Budget
    Explanation
    The primary constraint for this project is the budget. The project sponsor has explicitly stated that the budget is fixed at $85,000 and cannot be increased. This means that the project manager must work within this financial limitation to complete the project successfully. While time and schedule are also important factors, the primary constraint in this scenario is the budget.

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  • 31. 

    Before closing a contract, the project manager should:

    • A.

      Consult a lawyer

    • B.

      Verify that all deliverables were acceptable

    • C.

      Re-read the contract

    • D.

      Contact everyone on the project team for approval

    Correct Answer
    B. Verify that all deliverables were acceptable
    Explanation
    B - Closing a contact should be done promptly after all contract work and deliverables are achieved.

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  • 32. 

    At the end of a project, what will your schedule variance be equal to?

    • A.

      Zero

    • B.

      Five

    • C.

      One

    • D.

      Hundred

    Correct Answer
    A. Zero
    Explanation
    A - The schedule variance is the earned value minus the planned value. At the end of the project, all of the planned values should be earned and the difference should be zero.

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  • 33. 

    The customer has reviewed the deliverables of a project and finds that they are acceptable, and must now communicate that acceptance to the project manager. Which form of communication is appropriate?

    • A.

      Informal written

    • B.

      Informal verbal

    • C.

      Formal written

    • D.

      Formal verbal

    Correct Answer
    C. Formal written
    Explanation
    C- Once your project team is done with the work, it’s time to check the deliverables against the scope statement, WBS, and scope management plan. If your deliverables have everything in those documents, then they should be acceptable to stakeholders. What comes next? Formal acceptance, which means you have written confirmation from the stakeholders that the deliverables match the requirements and the project management plan. Since this communication is a project document, it’s formal written communication.

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  • 34. 

    During procurement closure, a procurement audit includes all of the following EXCEPT:

    • A.

      Reviewing the contract terms to ensure that they have all been met

    • B.

      Identifying successes and failures that should be recognized

    • C.

      Documenting lessons learned

    • D.

      Using the payment system to process consideration as per the terms of the contract

    Correct Answer
    D. Using the payment system to process consideration as per the terms of the contract
    Explanation
    D- Until the customer accepts the final product, your project isn’t done! Once you’ve closed out a procurement, it’s important to conduct a procurement audit.

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  • 35. 

    Your project team has completed the project work. All of the following must be done before the project can be closed EXCEPT:

    • A.

      Ensure that the schedule baseline has been updated

    • B.

      Get formal acceptance of the deliverables from the customer

    • C.

      Make sure the scope of the project was completed

    • D.

      Verify that the product acceptance criteria have been met

    Correct Answer
    A. Ensure that the schedule baseline has been updated
    Explanation
    A- Before you can close your project, there are a few things you need to do. Remember the acceptance criteria in the scope statement? Well, those criteria need to be met. And you need to get formal written acceptance from the customer. And every work item in the WBS needs to be completed.

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  • 36. 

    Your client has terminated your project before it is complete. Which of the following is true?

    • A.

      You must stop all work and release the team immediately

    • B.

      You must work with the team to document the lessons learned

    • C.

      You must keep the team working on the project to give your senior management time to talk to the client

    • D.

      You must update the project management plan to reflect this change

    Correct Answer
    B. You must work with the team to document the lessons learned
    Explanation
    B- Even if a project is shut down before the work is completed, you still need to document the lessons learned and add them to the organizational process assets.

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  • 37. 

    Customer satisfaction should be measured at the end of the project to maintain long-term relationships. Which of the following is NOT always an aspect of customer satisfaction?

    • A.

      The product meets its stated and unstated requirements

    • B.

      The project is profitable

    • C.

      The product is high quality

    • D.

      The customer’s needs are met

    Correct Answer
    B. The project is profitable
    Explanation
    B- Customers can be satisfied even when a project is not profitable—customer satisfaction isn’t always about money.

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  • 38. 

    At the close of your project, you measure the customer satisfaction and find that some customer needs were not fully met. Your supervisor asks you what steps you took on your project to improve customer satisfaction. Which subsidiary plan would you consult to determine this information?

    • A.

      Quality management plan

    • B.

      Communications management plan

    • C.

      Staffing management plan

    • D.

      Risk management plan

    Correct Answer
    A. Quality management plan
    Explanation
    A- Customer satisfaction is an important part of modern quality management. Remember, customer satisfaction is about making sure that the people who are paying for the end product are happy with what they get.

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  • 39. 

    Which of the following is NOT an input of the Close Project or Phase process?

    • A.

      Project Management Plan

    • B.

      Project Management Methodology

    • C.

      Accepted Deliverables

    • D.

      Organizational Process Assets

    Correct Answer
    B. Project Management Methodology
    Explanation
    B- The project management methodology describes the process (or lifecycle) that you use to manage your project. It really doesn’t have anything to do with closing a project or phase.

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  • 40. 

    A project manager is reporting the final status of the closed contract to the stakeholders. Which form of communication is appropriate?

    • A.

      Informal written

    • B.

      Informal verbal

    • C.

      Formal written

    • D.

      Formal verbal

    Correct Answer
    C. Formal written
    Explanation
    C- All project reports must be communicated as formal written documents. Not only that, but anything that has to do with a contract DEFINITELY needs to be formal written.

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  • 41. 

    One way the Close Project or Phase process differs from Close Procurement is:

    • A.

      Procurement closure involves verification that all work and deliverables are acceptable, where Close Project or Phase does not

    • B.

      Close Project or Phase is only a subset of Close Procurement

    • C.

      Procurement closure means verifying that the project is complete or terminated; Close Project or Phase is the process of tying up all of the activities for every management process group

    • D.

      Procurement closure is performed by the seller; Close Project or Phase is performed by the buyer

    Correct Answer
    C. Procurement closure means verifying that the project is complete or terminated; Close Project or pHase is the process of tying up all of the activities for every management process group
    Explanation
    C- When you’re performing the Close Procurements process, you’re closing out work done by a seller for a contract. To do that, you do a few things: you verify that all of the work and deliverables are acceptable, you finalize any open claims, and in case of early termination, you follow the termination clause in the contract.
    On the other hand, when you’re performing the Close Project or Phase process, you’re finalizing all of the various activities that you do across all of the process groups, and you’re also verifying that the work and deliverables are complete.

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  • 42. 

    A project manager is just finishing a project that has not gone well. Apart from cost overruns and schedule overruns, there have been a lot of quality defects and the project required a lot of senior management intervention to finally reach completion. The project manager should now:

    • A.

      Focus on closing the project and moving on to the next one. Lessons learned is not applicable to this project since it has done badly

    • B.

      Focus on presenting the data in positive light while ensuring that the reasons for the delays and problems are appropriately documented.

    • C.

      Mask bad data and only present good data since his performance appraisal will otherwise be impacted.

    • D.

      Document lessons learned from the project and update the lessons learned knowledge database.

    Correct Answer
    D. Document lessons learned from the project and update the lessons learned knowledge database.
    Explanation
    D - A project manager has a professional responsibility to conduct lessons learned sessions for all projects with key internal and external stakeholders, particularly if the project yielded less than desirable results.

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  • 43. 

    Fill in the blank: A _______ is a document established by consensus and approved by a recognized body that provides, for common and repeated use, rules, guidelines or characteristics for activities or their results, aimed at the achievement of the optimum degree of order in a given context.

    • A.

      Advisory

    • B.

      Standard

    • C.

      Regulation

    • D.

      Policy

    Correct Answer
    B. Standard
    Explanation
    B- Standards ensure reproducible results or products, within a specific set of parameters. Examples of standards are USB 2.0 and the octane rating of gasoline.

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  • 44. 

    A company that designs and manufactures a series of new bicycles each year may manage the effort more efficiently how?

    • A.

      As a program

    • B.

      As separate design and engineering projects

    • C.

      As separate UPC codes

    • D.

      As independent product lines

    Correct Answer
    A. As a program
    Explanation
    A - A program is a group of related projects managed in a coordinated way to obtain benefits and control not available from managing them individually.

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  • 45. 

    Which of the following shows roles and responsibilities on your project?

    • A.

      Bar chart

    • B.

      Resource histogram

    • C.

      RACI matrix

    • D.

      Human Resource Management Plan

    Correct Answer
    C. RACI matrix
    Explanation
    The RACI matrix shows roles and responsibilities on your project. RACI stands for Responsible, Accountable, Consulted, Informed.

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  • 46. 

    Which conflict resolution technique is most effective?

    • A.

      Withdrawal

    • B.

      Compromise

    • C.

      Smoothing

    • D.

      Confronting

    Correct Answer
    D. Confronting
    Explanation
    D- Confronting means figuring out the cause of the problem and fixing it. That’s the best way to be
    sure that the right decision is made.

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  • 47. 

    The transition from one phase to another within a project's life cycle (e.g. design to manufacturing) is typically marked by:

    • A.

      Technical transfer or handoff

    • B.

      Deliverables

    • C.

      Milestones

    • D.

      Reviews

    Correct Answer
    A. Technical transfer or handoff
    Explanation
    A - The transition from one phase to another within a project's lifecycle generally involves, and is usually defined by, some form of technical transfer or handoff.

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  • 48. 

    Ongoing operations and a project both have Initiating Processes, but only a project has __________.

    • A.

      Planning Processes

    • B.

      Closing Processes.

    • C.

      Control processing

    • D.

      Executing Processes

    Correct Answer
    B. Closing Processes.
    Explanation
    B - A project is a finite effort; the Initiating Process Group starts the cycle, and the closing Process Group ends the cycle.

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  • 49. 

    Which of the following are enterprise environmental factors influencing a project's success?

    • A.

      Stakeholder risk tolerances

    • B.

      Political climate

    • C.

      Marketplace conditions

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    D - All the three listed factors are enterprise environmental factors that influence a project's success. Enterprise environmental factors may enhance or constrain project management options.

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  • 50. 

    Estimating the type and quantities of material, people, equipment or supplies required to perform each activity is:

    • A.

      Estimate Activity Workload

    • B.

      Estimate Activity Input

    • C.

      Activity Resource Requirements

    • D.

      Estimate Activity Resources

    Correct Answer
    D. Estimate Activity Resources
    Explanation
    D - Estimate Activity Resources is the process of estimating the type and quantities of material, people, equipment or supplies required to perform each activity.

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Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 08, 2013
    Quiz Created by
    Agilep3
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