Dewp - PMP Module 3 - Quiz, Flashcards & Trivia

1. Question 11: Which of the following must be avoided by a project manager when a conflict arises between project team members?

A.) Collaborating

B.) Withdrawing

C.) Updating the Issue Log

D.) Discussing the issue with the members in conflict

Correct answer is B
Explanation: The project manager is responsible for managing conflicts between the project team members. The Withdrawal conflict management technique should never be used by the project manager when project team member conflicts arise.
Reference: PMBOK Guide 5th Edition, page 283

Explanation

Correct answer is B
Explanation: The project manager is responsible for managing conflicts between the project team members. The Withdrawal conflict management technique should never be used by the project manager when project team member conflicts arise.
Reference: PMBOK Guide 5th Edition, page 283

2. Question 6: Which of the following documents is not updated as a result of performing the Acquire Project Team process?

A.) Project Charter

B.) Project Management Plan

C.) Organizational Charts

D.) Project Schedules

Correct answer is A
Explanation: The Project Charter contains high-level project information and is usually not updated. However, acquiring the project team influences the entire project and this may result in updating the Project Management Plan, Organizational Charts and the Project Schedule.
Reference: PMBOK Guide 5th Edition, page 272

Explanation

Correct answer is A
Explanation: The Project Charter contains high-level project information and is usually not updated. However, acquiring the project team influences the entire project and this may result in updating the Project Management Plan, Organizational Charts and the Project Schedule.
Reference: PMBOK Guide 5th Edition, page 272

3. Question 8: Shannon is managing a software development project. One of her project team members is not performing up to the expectations and exhibiting a careless attitude. Shannon is very anxious since some of the project's critical tasks are heavily dependent on this team member. What should Shannon do first?

A.) Discuss the issue with the functional manager

B.) Discuss the issue with the project sponsor.

C.) Discuss the issue with the team member in person.

D.) Discuss the issue with the project team

Correct answer is C
Explanation: According to the PMI Code of Ethics and Professional Conduct, one should first directly approach those team members with whom one has a conflict or disagreement. Shannon must first discuss the issue with the project team member in person.
Reference: PMBOK Guide 5th Edition, pages 282, 283

Explanation

Correct answer is C
Explanation: According to the PMI Code of Ethics and Professional Conduct, one should first directly approach those team members with whom one has a conflict or disagreement. Shannon must first discuss the issue with the project team member in person.
Reference: PMBOK Guide 5th Edition, pages 282, 283

4. Question 9: Robert is managing an Enterprise Resource Planning (ERP) software development project. The project is in its execution phase and the customer has just requested removing some of the features from the first version of the software. This was requested to expedite the delivery of the first version. This action shouldn't affect which of the following?

A.) The schedule of the version.

B.) The costs of the version.

C.) The grade of the version.

D.) The quality of the version.

Correct answer is D
Explanation: Quality means conformance to the customer requirements. Since the customer has requested that some of the features be removed to expedite the delivery of the version, this shouldn't affect the quality of the version being developed.
Reference: PMBOK Guide 5th Edition, page 228

Explanation

Correct answer is D
Explanation: Quality means conformance to the customer requirements. Since the customer has requested that some of the features be removed to expedite the delivery of the version, this shouldn't affect the quality of the version being developed.
Reference: PMBOK Guide 5th Edition, page 228

5. Question 4: Nancy is managing a construction project. During the execution of the project, the project customer requests significant changes. Some of the requested changes can negatively impact the project. Nancy schedules a meeting and invites all the important stakeholders from the customer company. During the meeting, Nancy succeeds in having the stakeholders revoke some of the requested changes in return for a fee adjustment. She then accepts the remainder of the change requests. Which type of conflict management technique has Nancy used?

A.) Compromising

B.) Smoothing

C.) Forcing

D.) Avoid

Correct answer is A
Explanation: Nancy has taken a give-and-take approach. This technique is called Compromising/Reconciling.
Reference: PMBOK Guide 5th Edition, page 283

Explanation

Correct answer is A
Explanation: Nancy has taken a give-and-take approach. This technique is called Compromising/Reconciling.
Reference: PMBOK Guide 5th Edition, page 283

6. Question 2: Linda is managing a project that involves constructing a website and providing technical support to the customer for three months after the deployment of the system. The system has been deployed and is currently in the support phase. A strange problem has occurred that slows down the system for unknown reasons. Linda wants to investigate this issue before taking any corrective action. Which of the following tools and techniques can help Linda identify the root cause of the system slowdown?

A.) Ishikawa Diagram

B.) Control Chart

C.) Flowchart

D.) Run Chart

Correct answer is A
Explanation: A Cause and Effect diagram is used to identify root causes. These diagrams are also called Fishbone Diagrams or Ishikawa Diagrams.
Reference: PMBOK Guide 5th Edition, page 236

Explanation

Correct answer is A
Explanation: A Cause and Effect diagram is used to identify root causes. These diagrams are also called Fishbone Diagrams or Ishikawa Diagrams.
Reference: PMBOK Guide 5th Edition, page 236

7. Question 3: Which of the following is the most critical for Virtual Teams?

A.) Time zones

B.) Electronic communication

C.) Costs

D.) Tracking performance

Correct answer is B
Explanation: Electronic communication provides the foundation for creating Virtual Teams. Without electronic communication Virtual Teams cannot operate.
Reference: PMBOK Guide 5th Edition, page 271

Explanation

Correct answer is B
Explanation: Electronic communication provides the foundation for creating Virtual Teams. Without electronic communication Virtual Teams cannot operate.
Reference: PMBOK Guide 5th Edition, page 271

8. Question 7: Which of the following tools and techniques of the Perform Quality Assurance process may help in reviewing a project's policies, processes and procedures?

A.) Quality Management Plan

B.) Design of Experiments

C.) Quality Audits

D.) Process Analysis

Correct answer is C
Explanation: The first two answer choices are incorrect because they are not tools and techniques of the Perform Quality Assurance process. There is a slight overlap between the scope of a Quality Audit and Process Analysis. The Process Analysis technique is specific to analyzing a project's actual execution processes in order to optimize and improve them. A Quality Audit has a wider scope because it involves determining whether project activities comply with organizational and project policies, processes and procedures.
Reference: PMBOK Guide 5th Edition, page 247

Explanation

Correct answer is C
Explanation: The first two answer choices are incorrect because they are not tools and techniques of the Perform Quality Assurance process. There is a slight overlap between the scope of a Quality Audit and Process Analysis. The Process Analysis technique is specific to analyzing a project's actual execution processes in order to optimize and improve them. A Quality Audit has a wider scope because it involves determining whether project activities comply with organizational and project policies, processes and procedures.
Reference: PMBOK Guide 5th Edition, page 247

9. Question 1: Which of the following is not a constraint a project manager may face during the Acquire Project Team process?

A.) Project budget

B.) Pre-Assignments

C.) Negotiations

D.) Matrix Project Environment

Correct answer is C
Explanation: A constraint limits a project manager's options. Project budet, Pre-Assignments and Matrix environments may limit a project manager's options regarding team selection. Negotiation is not a constraint, it is a technique used by a project manager to overcome these constraints.
Reference: PMBOK Guide 5th Edition, page 267

Explanation

Correct answer is C
Explanation: A constraint limits a project manager's options. Project budet, Pre-Assignments and Matrix environments may limit a project manager's options regarding team selection. Negotiation is not a constraint, it is a technique used by a project manager to overcome these constraints.
Reference: PMBOK Guide 5th Edition, page 267

10. Question 10: A construction company that is very experienced in the construction of residential complexes is building a hospital for the first time. Since the organization has never built a hospital before, the project manager wants to follow very strict quality assurance procedures on the project to ensure compliance to the quality requirements. The margin of error is minimal and the deadlines are very rigid. Which of the following is the best tool and technique for determining the quality assurance activities in this scenario?

A.) Design of Experiments

B.) Benchmarking

C.) Statistical Sampling

D.) Quality Audits

Correct answer is B
Explanation: Benchmarking involves following best practices as a basis for measuring performance. When an organization has no previous experience and knowledge of the requirements, Benchmarking is the best technique to use to measure performance.
Reference: PMBOK Guide 5th Edition, page 239

Explanation

Correct answer is B
Explanation: Benchmarking involves following best practices as a basis for measuring performance. When an organization has no previous experience and knowledge of the requirements, Benchmarking is the best technique to use to measure performance.
Reference: PMBOK Guide 5th Edition, page 239

11. Question 12: John is managing an industrial design project. He has managed many projects in the past of similar scope and size. John believes that since the project's requirements are very specific and clear, he doesn't have to implement quality assurance procedures on the project. However, John does implement strong quality control procedures on the project. Is John doing the right thing?

A.) Yes, John has the authority to select which PMBOK Guide processes to follow.

B.) Yes, quality assurance is not required since quality control has been implemented.

C.) No, this opposes PMBOK Guide best practices.

D.) No, this is not effective project management.

Correct answer is A
Explanation: The PMBOK Guide processes do not need to be uniformly applied to every project. The project management team tailors the PMBOK Guide framework to the specific project and the Project Management Plan documents the processes selected by the project team.
Reference: PMBOK Guide 5th Edition, page 2

Explanation

Correct answer is A
Explanation: The PMBOK Guide processes do not need to be uniformly applied to every project. The project management team tailors the PMBOK Guide framework to the specific project and the Project Management Plan documents the processes selected by the project team.
Reference: PMBOK Guide 5th Edition, page 2

12. Question 5: A project is required to produce 10,000 concrete blocks daily for 120 days. According to the approved specifications, each block should weigh between 2.75 to 3.25 Kg. Every day measurements are performed where a random sample of 500 blocks is weighed, and an average weight is calculate for this sample. The first week's results are (in Kg): 3.21, 3.17, 3.25, 3.23, 3.25, 3.12, and 3.17. Which of the following statements is correct regarding the manufacturing process?

A.) The measurements are not precise.

B.) The measurements are not accurate

C.) The process in not under control.

D.) The blocks are not acceptable.

Correct answer is C
Explanation: Precision and Accuracy are relative terms. This means that given two sets of measurements, one set can be either more precise or more accurate, or both in comparison to the other. Precision and Accuracy cannot be measured within a single set of measurements, therefore the first two choices cannot be true. Since the average measurements fall within the acceptable tolerance levels as indicated in the approved specifications, the first week's results are acceptable. However, the manufacturing process is not stable since seven consecutive measurements are above the mean.
Reference: PMBOK Guide 5th Edition, page 238

Explanation

Correct answer is C
Explanation: Precision and Accuracy are relative terms. This means that given two sets of measurements, one set can be either more precise or more accurate, or both in comparison to the other. Precision and Accuracy cannot be measured within a single set of measurements, therefore the first two choices cannot be true. Since the average measurements fall within the acceptable tolerance levels as indicated in the approved specifications, the first week's results are acceptable. However, the manufacturing process is not stable since seven consecutive measurements are above the mean.
Reference: PMBOK Guide 5th Edition, page 238