Foh Amp Steps Of Service

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| By Granite City
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Granite City
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Quizzes Created: 35 | Total Attempts: 5,091
| Attempts: 128
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  • 1/11 Questions

    What is the First Step of Service?

    • 2 minute beverage delivery
    • 30 second table greet
    • 2 mintue check-back time after food is delivered
    • Refer to brew guide for micro brews and non alcholic beverages
    • Suggestively sell 1 desert and 1 after-dinner drink by name
    • Drop off check in timely fashion
    • Guide guest to the Signature Selections and Weekly Specials
    • 2 minute maximum to pick up payment
    • Make an exit greet by inviting guest back with a promotion
    • Suggestively see 2 specific appetizers by name
    • Thank guest by name if paid with check or credit card
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About This Quiz

The 'FOH AMP Steps Of Service' quiz evaluates knowledge of key service steps in hospitality. It covers initial guest interaction, beverage recommendations, appetizer upselling, menu guidance, and service follow-up, essential for enhancing guest experience and operational efficiency.

Hospitality Quizzes & Trivia

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  • 2. 

    What is the Sixth Step of Service?

    • 2 minute beverage delivery

    • 30 second table greet

    • 2 mintue check-back time after food is delivered

    • Refer to brew guide for micro brews and non alcholic beverages

    • Suggestively sell 1 desert and 1 after-dinner drink by name

    • Drop off check in timely fashion

    • Guide guest to the Signature Selections and Weekly Specials

    • 2 minute maximum to pick up payment

    • Make an exit greet by inviting guest back with a promotion

    • Suggestively see 2 specific appetizers by name

    • Thank guest by name if paid with check or credit card

    Correct Answer
    A. 2 mintue check-back time after food is delivered
    Explanation
    The sixth step of service is to have a 2 minute check-back time after the food is delivered. This means that the server should check on the guests shortly after their food has been served to ensure that everything is satisfactory and to address any concerns or requests they may have. This step is important in providing excellent customer service and ensuring that the guests have a positive dining experience.

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  • 3. 

    What is the Eleventh Step of Service?

    • 2 minute beverage delivery

    • 30 second table greet

    • 2 mintue check-back time after food is delivered

    • Refer to brew guide for micro brews and non alcholic beverages

    • Suggestively sell 1 desert and 1 after-dinner drink by name

    • Drop off check in timely fashion

    • Guide guest to the Signature Selections and Weekly Specials

    • 2 minute maximum to pick up payment

    • Make an exit greet by inviting guest back with a promotion and pointing out the guest survey

    • Suggestively see 2 specific appetizers by name

    • Thank guest by name if paid with check or credit card

    Correct Answer
    A. Make an exit greet by inviting guest back with a promotion and pointing out the guest survey
    Explanation
    The Eleventh Step of Service is to make an exit greet by inviting the guest back with a promotion and pointing out the guest survey. This step is important because it allows the server to leave a positive lasting impression on the guest and encourages them to return to the establishment. By offering a promotion, the server incentivizes the guest to come back and try something new. Additionally, pointing out the guest survey shows that the establishment values their feedback and wants to improve their experience.

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  • 4. 

    What is the Ninth Step of Service?

    • 2 minute beverage delivery

    • 30 second table greet

    • 2 mintue check-back time after food is delivered

    • Refer to brew guide for micro brews and non alcholic beverages

    • Suggestively sell 1 desert and 1 after-dinner drink by name

    • Drop off check in timely fashion

    • Guide guest to the Signature Selections and Weekly Specials

    • 2 minute maximum to pick up payment

    • Make an exit greet by inviting guest back with a promotion

    • Suggestively see 2 specific appetizers by name

    • Thank guest by name if paid with check or credit card

    Correct Answer
    A. 2 minute maximum to pick up payment
    Explanation
    The Ninth Step of Service is to pick up payment within a maximum of 2 minutes. This means that after presenting the check to the guest, the server should promptly collect the payment within a time frame of 2 minutes. This ensures efficiency and customer satisfaction by minimizing the waiting time for the guest and allowing them to complete their dining experience smoothly.

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  • 5. 

    What is the Second Step of Service?

    • 2 minute beverage delivery

    • 30 second table greet

    • 2 mintue check-back time after food is delivered

    • Refer to brew guide for micro brews and non alcholic beverages

    • Suggestively sell 1 desert and 1 after-dinner drink by name

    • Drop off check in timely fashion

    • Guide guest to the Signature Selections and Weekly Specials

    • 2 minute maximum to pick up payment

    • Make an exit greet by inviting guest back with a promotion

    • Suggestively see 2 specific appetizers by name

    • Thank guest by name if paid with check or credit card

    Correct Answer
    A. Refer to brew guide for micro brews and non alcholic beverages
    Explanation
    The second step of service is to refer to the brew guide for micro brews and non-alcoholic beverages. This means that the server should consult the guide to provide information and recommendations to the guests regarding the different types of micro brews and non-alcoholic beverages available. This step ensures that the guests are well-informed about the beverage options and can make an informed decision.

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  • 6. 

    What is the Third Step of Service?

    • 2 minute beverage delivery

    • 30 second table greet

    • 2 mintue check-back time after food is delivered

    • Refer to brew guide for micro brews and non alcholic beverages

    • Suggestively sell 1 desert and 1 after-dinner drink by name

    • Drop off check in timely fashion

    • Guide guest to the Signature Selections and Weekly Specials

    • 2 minute maximum to pick up payment

    • Make an exit greet by inviting guest back with a promotion

    • Suggestively see 2 specific appetizers by name

    • Thank guest by name if paid with check or credit card

    Correct Answer
    A. 2 minute beverage delivery
    Explanation
    The third step of service is to ensure that beverages are delivered to the guests within 2 minutes. This step focuses on providing efficient and prompt service to the guests, ensuring that their drinks are delivered in a timely manner. By prioritizing beverage delivery, the establishment aims to enhance the overall dining experience for the guests and meet their expectations for quick service.

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  • 7. 

    What is the Seventh Step of Service?

    • 2 minute beverage delivery

    • 30 second table greet

    • 2 mintue check-back time after food is delivered

    • Refer to brew guide for micro brews and non alcholic beverages

    • Suggestively sell 1 desert and 1 after-dinner drink by name

    • Drop off check in timely fashion

    • Guide guest to the Signature Selections and Weekly Specials

    • 2 minute maximum to pick up payment

    • Make an exit greet by inviting guest back with a promotion

    • Suggestively see 2 specific appetizers by name

    • Thank guest by name if paid with check or credit card

    Correct Answer
    A. Suggestively sell 1 desert and 1 after-dinner drink by name
    Explanation
    The seventh step of service is to suggestively sell 1 dessert and 1 after-dinner drink by name. This means that the server should recommend specific desserts and drinks to the guests, using their names, in order to increase sales and enhance the dining experience.

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  • 8. 

    What is the Tenth Step of Service?

    • 2 minute beverage delivery

    • 30 second table greet

    • 2 mintue check-back time after food is delivered

    • Refer to brew guide for micro brews and non alcholic beverages

    • Suggestively sell 1 desert and 1 after-dinner drink by name

    • Drop off check in timely fashion

    • Guide guest to the Signature Selections and Weekly Specials

    • 2 minute maximum to pick up payment

    • Make an exit greet by inviting guest back with a promotion

    • Suggestively see 2 specific appetizers by name

    • Thank guest by name if paid with check or credit card

    Correct Answer
    A. Thank guest by name if paid with check or credit card
    Explanation
    The Tenth Step of Service is to thank the guest by name if they paid with a check or credit card. This step is important as it adds a personal touch and shows appreciation to the guest for choosing to dine at the establishment. By acknowledging the guest by name, it creates a sense of familiarity and makes the guest feel valued and remembered. This step also helps in building a good rapport with the guest and encourages them to return in the future.

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  • 9. 

    What is the Fourth Step of Service?

    • 2 minute beverage delivery

    • 30 second table greet

    • 2 mintue check-back time after food is delivered

    • Refer to brew guide for micro brews and non alcholic beverages

    • Suggestively sell 1 desert and 1 after-dinner drink by name

    • Drop off check in timely fashion

    • Guide guest to the Signature Selections and Weekly Specials

    • 2 minute maximum to pick up payment

    • Make an exit greet by inviting guest back with a promotion

    • Suggestively sell 2 specific appetizers by name

    • Thank guest by name if paid with check or credit card

    Correct Answer
    A. Suggestively sell 2 specific appetizers by name
    Explanation
    The fourth step of service is to suggestively sell 2 specific appetizers by name. This means that the server should recommend and promote two specific appetizers to the guests, using their names to make them more appealing. By doing this, the server can increase sales and enhance the dining experience for the guests by offering them appetizers that are known to be popular or delicious.

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  • 10. 

    What is the Fifth Step of Service?

    • 2 minute beverage delivery

    • 30 second table greet

    • 2 mintue check-back time after food is delivered

    • Refer to brew guide for micro brews and non alcholic beverages

    • Suggestively sell 1 desert and 1 after-dinner drink by name

    • Drop off check in timely fashion

    • Guide guest to the Signature Selections and Weekly Specials

    • 2 minute maximum to pick up payment

    • Make an exit greet by inviting guest back with a promotion

    • Suggestively see 2 specific appetizers by name

    • Thank guest by name if paid with check or credit card

    Correct Answer
    A. Guide guest to the Signature Selections and Weekly Specials
    Explanation
    The fifth step of service is to guide the guest to the Signature Selections and Weekly Specials. This means that the server should inform the guest about the restaurant's special dishes or promotions for that day or week. By doing so, the server can enhance the dining experience for the guest and potentially increase sales by encouraging them to try something unique or appealing from the menu.

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  • 11. 

    What is the Eighth Step of Service?

    • 2 minute beverage delivery

    • 30 second table greet

    • 2 mintue check-back time after food is delivered

    • Refer to brew guide for micro brews and non alcholic beverages

    • Suggestively sell 1 desert and 1 after-dinner drink by name

    • Drop off check in timely fashion

    • Guide guest to the Signature Selections and Weekly Specials

    • 2 minute maximum to pick up payment

    • Make an exit greet by inviting guest back with a promotion

    • Suggestively see 2 specific appetizers by name

    • Thank guest by name if paid with check or credit card

    Correct Answer
    A. Drop off check in timely fashion
    Explanation
    The eighth step of service is to drop off the check in a timely fashion. This means that after the guests have finished their meal and are ready to pay, the server should promptly bring them the bill. This step ensures that the guests do not have to wait too long to settle their payment and can leave the establishment in a timely manner.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 08, 2011
    Quiz Created by
    Granite City
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