Foh Amp Steps Of Service

The first step of service is to greet the table within 30 seconds. This means that the server should approach the table and acknowledge the guests within half a minute of their arrival. This step sets the tone for the rest of the dining experience and helps to make the guests feel welcome and attended to.

The sixth step of service is to have a 2 minute check-back time after the food is delivered. This means that the server should check on the guests shortly after their food has been served to ensure that everything is satisfactory and to address any concerns or requests they may have. This step is important in providing excellent customer service and ensuring that the guests have a positive dining experience.

The Eleventh Step of Service is to make an exit greet by inviting the guest back with a promotion and pointing out the guest survey. This step is important because it allows the server to leave a positive lasting impression on the guest and encourages them to return to the establishment. By offering a promotion, the server incentivizes the guest to come back and try something new. Additionally, pointing out the guest survey shows that the establishment values their feedback and wants to improve their experience.

The Ninth Step of Service is to pick up payment within a maximum of 2 minutes. This means that after presenting the check to the guest, the server should promptly collect the payment within a time frame of 2 minutes. This ensures efficiency and customer satisfaction by minimizing the waiting time for the guest and allowing them to complete their dining experience smoothly.

The second step of service is to refer to the brew guide for micro brews and non-alcoholic beverages. This means that the server should consult the guide to provide information and recommendations to the guests regarding the different types of micro brews and non-alcoholic beverages available. This step ensures that the guests are well-informed about the beverage options and can make an informed decision.

The third step of service is to ensure that beverages are delivered to the guests within 2 minutes. This step focuses on providing efficient and prompt service to the guests, ensuring that their drinks are delivered in a timely manner. By prioritizing beverage delivery, the establishment aims to enhance the overall dining experience for the guests and meet their expectations for quick service.

The seventh step of service is to suggestively sell 1 dessert and 1 after-dinner drink by name. This means that the server should recommend specific desserts and drinks to the guests, using their names, in order to increase sales and enhance the dining experience.

The Tenth Step of Service is to thank the guest by name if they paid with a check or credit card. This step is important as it adds a personal touch and shows appreciation to the guest for choosing to dine at the establishment. By acknowledging the guest by name, it creates a sense of familiarity and makes the guest feel valued and remembered. This step also helps in building a good rapport with the guest and encourages them to return in the future.

The fourth step of service is to suggestively sell 2 specific appetizers by name. This means that the server should recommend and promote two specific appetizers to the guests, using their names to make them more appealing. By doing this, the server can increase sales and enhance the dining experience for the guests by offering them appetizers that are known to be popular or delicious.

The fifth step of service is to guide the guest to the Signature Selections and Weekly Specials. This means that the server should inform the guest about the restaurant's special dishes or promotions for that day or week. By doing so, the server can enhance the dining experience for the guest and potentially increase sales by encouraging them to try something unique or appealing from the menu.

The eighth step of service is to drop off the check in a timely fashion. This means that after the guests have finished their meal and are ready to pay, the server should promptly bring them the bill. This step ensures that the guests do not have to wait too long to settle their payment and can leave the establishment in a timely manner.