Guest Registration Cycle: Hotel Quiz!

2.

Which of the following activities occurs before the guest arrives at the hotel?

Registration
Account posting
Preregistration
Check-in

Correct Answer

A. Preregistration

Explanation

Preregistration occurs before the guest arrives at the hotel. This process involves collecting the necessary information and details of the guest prior to their arrival, such as their name, contact information, and any special requests or preferences. Preregistration allows the hotel to have all the necessary paperwork and arrangements ready in advance, making the check-in process smoother and more efficient for both the guest and the hotel staff.

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3.

The Ultra Hotel is a fully computerized property catering primarily to business travelers. To speed the check-in process, the vast majority of guests are preregistered by accessing information from:

Guests at check-in.
Reservation records.
Registration records.
Credit card companies.

Correct Answer

A. Reservation records.

Explanation

The correct answer is reservation records. The passage states that the Ultra Hotel is fully computerized and to speed up the check-in process, most guests are preregistered. This implies that the hotel already has information about the guests before they arrive. The most logical source of this information would be the reservation records, as they contain all the necessary details about the guests' bookings and preferences. Therefore, accessing the reservation records would enable the hotel to have the required information for a smooth check-in process.

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4.

Hotels are obligated under ___________ to take all travelers who ask to be guests.

Tort law
Common law
The Civil Rights Act of 1964
All of the above

Correct Answer

A. Common law

Explanation

Hotels are obligated under common law to take all travelers who ask to be guests. Common law refers to legal principles and precedents that are developed by courts through case decisions. In the context of hotels, common law establishes the principle of "innkeeper's liability," which requires hotels to provide accommodation to any traveler who requests it, as long as there is availability and the traveler can pay the appropriate fees. This obligation is based on the common law duty of a hotel to offer its services to the public without discrimination, unless there are valid reasons such as safety concerns or lack of capacity.

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5.

Which of the following data will probably not be found in a registration record?

Room status
Room rate
Method of payment
Special services

Correct Answer

A. Room status

Explanation

A registration record typically contains information related to a person's registration, such as their name, contact details, and duration of stay. Room status, on the other hand, refers to the current state of a room (e.g., vacant, occupied, under maintenance), which is not directly related to the registration process. Therefore, room status is less likely to be found in a registration record compared to other details like room rate, method of payment, and special services, which are more relevant to the registration process.

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6.

Common law still governs hotel and guest relationships and business transactions in the United States.

True
False

Correct Answer

A. True

Explanation

Common law refers to the body of law that is derived from judicial decisions and customary practices rather than statutes. In the United States, common law continues to govern hotel and guest relationships and business transactions. This means that legal principles and precedents established through court cases are still applicable in determining the rights and obligations of hotels and guests, as well as regulating their business interactions. Therefore, the statement that common law still governs hotel and guest relationships and business transactions in the United States is true.

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7.

Hotels should allow hotel records to be examined only by a police officer or a duly authorized official investigator.

True
False

Correct Answer

A. False

Explanation

Lawyers with proper documents and previous gusets may request

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8.

Registration records provide information for the room rack slip, guest folio slip, information rack slip, POS charge status, housekeeping schedule, and guest history record.

True
False

Correct Answer

A. True

Explanation

Registration records provide important information for various aspects of hotel operations. The room rack slip contains details about the room assignment and occupancy status, while the guest folio slip includes information about the guest's stay, charges, and payments. The information rack slip provides general information about the hotel's facilities and services. The POS charge status helps track charges made by guests during their stay. The housekeeping schedule helps coordinate cleaning and maintenance tasks. Finally, the guest history record keeps a record of past stays and preferences. Therefore, it is true that registration records provide information for all these purposes.

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9.

Recording the guest’s departure date helps the hotel manage its rooms and revenue.

True
False

Correct Answer

A. True

Explanation

Recording the guest's departure date is important for the hotel to effectively manage its rooms and revenue. By tracking the departure dates, the hotel can accurately plan and allocate available rooms for future guests. This information also allows the hotel to calculate the length of stay for each guest, which is crucial for revenue management and forecasting. Additionally, knowing when guests are leaving helps the hotel staff coordinate room cleaning and maintenance tasks efficiently. Overall, recording departure dates is a necessary practice for hotels to optimize their room occupancy and revenue.

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Guest Registration Cycle: Hotel Quiz!

The preregistration process may involve all of the following except:

Quiz Preview

Which of the following activities occurs before the guest arrives at the hotel?

The Ultra Hotel is a fully computerized property catering primarily to business travelers. To speed the check-in process, the vast majority of guests are preregistered by accessing information from:

Hotels are obligated under ___________ to take all travelers who ask to be guests.

Which of the following data will probably not be found in a registration record?

Common law still governs hotel and guest relationships and business transactions in the United States.

Hotels should allow hotel records to be examined only by a police officer or a duly authorized official investigator.

Registration records provide information for the room rack slip, guest folio slip, information rack slip, POS charge status, housekeeping schedule, and guest history record.

Recording the guest’s departure date helps the hotel manage its rooms and revenue.