Guest Registration Cycle: Hotel Quiz!

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Guest Registration Cycle: Hotel Quiz! - Quiz

The guest registration Cycle is all about storing guest or client's information for future reference at the reservation time. In Hotels, the front office plays a vital role in keeping day-to-day records in chronological order. This quiz has been developed to test your knowledge about the registration process of hotels and different cycles. So, let's try out the quiz. All the best!


Questions and Answers
  • 1. 

    The preregistration process may involve all of the following except:

    • A.

      Producing a registration card.

    • B.

      Creating a guest folio.

    • C.

      Settling the guest’s account.

    • D.

      Assigning rooms and establishing rates.

    Correct Answer
    C. Settling the guest’s account.
    Explanation
    The preregistration process involves various steps to prepare for a guest's arrival at a hotel. Producing a registration card is necessary to collect the guest's information, creating a guest folio is important for record-keeping purposes, and assigning rooms and establishing rates are essential for ensuring a smooth check-in. However, settling the guest's account is not part of the preregistration process. This step typically occurs during check-out when the guest pays for their stay and any additional charges incurred during their stay.

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  • 2. 

    Which of the following activities occurs before the guest arrives at the hotel?

    • A.

      Registration

    • B.

      Account posting

    • C.

      Preregistration

    • D.

      Check-in

    Correct Answer
    C. Preregistration
    Explanation
    Preregistration occurs before the guest arrives at the hotel. This process involves collecting the necessary information and details of the guest prior to their arrival, such as their name, contact information, and any special requests or preferences. Preregistration allows the hotel to have all the necessary paperwork and arrangements ready in advance, making the check-in process smoother and more efficient for both the guest and the hotel staff.

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  • 3. 

    The Ultra Hotel is a fully computerized property catering primarily to business travelers. To speed the check-in process, the vast majority of guests are preregistered by accessing information from:

    • A.

      Guests at check-in.

    • B.

      Reservation records.

    • C.

      Registration records.

    • D.

      Credit card companies.

    Correct Answer
    B. Reservation records.
    Explanation
    The correct answer is reservation records. The passage states that the Ultra Hotel is fully computerized and to speed up the check-in process, most guests are preregistered. This implies that the hotel already has information about the guests before they arrive. The most logical source of this information would be the reservation records, as they contain all the necessary details about the guests' bookings and preferences. Therefore, accessing the reservation records would enable the hotel to have the required information for a smooth check-in process.

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  • 4. 

    Hotels are obligated under ___________ to take all travelers who ask to be guests.

    • A.

      Tort law

    • B.

      Common law

    • C.

      The Civil Rights Act of 1964

    • D.

      All of the above

    Correct Answer
    B. Common law
    Explanation
    Hotels are obligated under common law to take all travelers who ask to be guests. Common law refers to legal principles and precedents that are developed by courts through case decisions. In the context of hotels, common law establishes the principle of "innkeeper's liability," which requires hotels to provide accommodation to any traveler who requests it, as long as there is availability and the traveler can pay the appropriate fees. This obligation is based on the common law duty of a hotel to offer its services to the public without discrimination, unless there are valid reasons such as safety concerns or lack of capacity.

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  • 5. 

    Which of the following data will probably not be found in a registration record?

    • A.

      Room status

    • B.

      Room rate

    • C.

      Method of payment

    • D.

      Special services

    Correct Answer
    A. Room status
    Explanation
    A registration record typically contains information related to a person's registration, such as their name, contact details, and duration of stay. Room status, on the other hand, refers to the current state of a room (e.g., vacant, occupied, under maintenance), which is not directly related to the registration process. Therefore, room status is less likely to be found in a registration record compared to other details like room rate, method of payment, and special services, which are more relevant to the registration process.

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  • 6. 

    Common law still governs hotel and guest relationships and business transactions in the United States.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Common law refers to the body of law that is derived from judicial decisions and customary practices rather than statutes. In the United States, common law continues to govern hotel and guest relationships and business transactions. This means that legal principles and precedents established through court cases are still applicable in determining the rights and obligations of hotels and guests, as well as regulating their business interactions. Therefore, the statement that common law still governs hotel and guest relationships and business transactions in the United States is true.

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  • 7. 

    Hotels should allow hotel records to be examined only by a police officer or a duly authorized official investigator.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Lawyers with proper documents and previous gusets may request

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  • 8. 

    Registration records provide information for the room rack slip, guest folio slip, information rack slip, POS charge status, housekeeping schedule, and guest history record.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Registration records provide important information for various aspects of hotel operations. The room rack slip contains details about the room assignment and occupancy status, while the guest folio slip includes information about the guest's stay, charges, and payments. The information rack slip provides general information about the hotel's facilities and services. The POS charge status helps track charges made by guests during their stay. The housekeeping schedule helps coordinate cleaning and maintenance tasks. Finally, the guest history record keeps a record of past stays and preferences. Therefore, it is true that registration records provide information for all these purposes.

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  • 9. 

    Recording the guest’s departure date helps the hotel manage its rooms and revenue.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Recording the guest's departure date is important for the hotel to effectively manage its rooms and revenue. By tracking the departure dates, the hotel can accurately plan and allocate available rooms for future guests. This information also allows the hotel to calculate the length of stay for each guest, which is crucial for revenue management and forecasting. Additionally, knowing when guests are leaving helps the hotel staff coordinate room cleaning and maintenance tasks efficiently. Overall, recording departure dates is a necessary practice for hotels to optimize their room occupancy and revenue.

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