Business Quiz: Hospitality And Tourism Test!

99 Questions | Total Attempts: 1231

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Business Quiz: Hospitality And Tourism Test!

Do you think you could pass this business quiz about hospitality and tourism? Hospitality and tourism management are multidisciplinary fields for training people with expertise, dedication, and skills for administration, marketing, and operations. The people who work in this business help people enjoy vacations and entertainment activities. If you are looking for a career in the hospitality business, this is the quiz for you!


Questions and Answers
  • 1. 
    One of the main functions of the legal procedure is to
    • A. 

      Establish laws.

    • B. 

      Enact legislation.

    • C. 

      Resolve disputes.

    • D. 

      Dissolve businesses.

  • 2. 
    Jake wanted to run his own business but was unsure that he had adequate business skills to be successful. Which type of business would give Jake the help he needs?
    • A. 

      Business-format franchise

    • B. 

      Sole proprietorship

    • C. 

      Private corporation

    • D. 

      Product trade-name franchise

  • 3. 
    Because the regulations of various jurisdictions differ, tour-bus drivers must be aware of and follow specific __________ laws.
    • A. 

      Traffic

    • B. 

      airspace

    • C. 

      Shipping

    • D. 

      Property

  • 4. 
    What action would you recommend a hotel restaurant's manager take when the following situation occurred?The manager phoned a restaurant supply house to order new table linens and was told that she would also need to buy a case of wine and two-dozen wine glasses to get the table linens. The manager did not want the wine or the glasses.
    • A. 

      Report the restaurant supply house for antitrust violations

    • B. 

      Buy the linens and the add-ons from the restaurant supply house

    • C. 

      Report the restaurant supply house for fraud

    • D. 

      Visit the restaurant supply house to verify the quality of the wine and the glasses

  • 5. 
    In relation to channel management, which of the following actions should the manufacturer take to effectively introduce a new product to the marketplace:
    • A. 

      Establish ethics policies

    • B. 

      Use appropriate promotional techniques to inform channel members

    • C. 

      Improve communication with distributors or wholesalers

    • D. 

      Apply for a line of credit

  • 6. 
    As an audience member, which of the following should you do to encourage a speaker during an oral presentation?
    • A. 

      Smile

    • B. 

      Refrain from asking questions.

    • C. 

      Keep a straight face to communicate that you are serious.

    • D. 

      Quietly discuss the speech with the person sitting next to you.

  • 7. 
    When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I'll connect you." What did Dawn do wrong?
    • A. 

      She told the caller that she would transfer the call quickly

    • B. 

      She didn't forward the caller to the guest's voicemail.

    • C. 

      She gave out a guest's room number

    • D. 

      She didn't answer the caller with enough courtesy.

  • 8. 
    It is most appropriate to format a section of a document with a numbered list, when you are
    • A. 

      Including a testimonial in a promotional piece.

    • B. 

      Identifying the sequential steps of a process.

    • C. 

      Using charts to summarize information.

    • D. 

      Providing a detailed example to clarify a concept.

  • 9. 
    When developing persuasive business letters, it is most important for the writers to think about the readers' 
    • A. 

      Possible objections.

    • B. 

      Personal images.

    • C. 

      Decision-making styles.

    • D. 

      Nonverbal cues.

  • 10. 
    When a memorandum format is used for a short report, it does not require a(n)
    • A. 

      Specific date.

    • B. 

      Businesslike tone.

    • C. 

      Identified subject.

    • D. 

      Handwritten signature.

  • 11. 
    What do employees within a retail business often use as a means of communicating informally with each other?
    • A. 

      Grapevine

    • B. 

      Memorandum

    • C. 

      Internet

    • D. 

      Newsletter

  • 12. 
    What do employees often obtain by solving customers' problems quickly and satisfactorily?
    • A. 

      Individual priority

    • B. 

      Repeat business

    • C. 

      Personal service

    • D. 

      . Pleasant experience

  • 13. 
    Eva works at a hotel registration desk. When a customer was checking in tonight, Eva reminded him that checkout time would be 11:00 a.m. "No, it's not!" he exclaimed. "It's always at 11:30!" Eva's customer is a(n) __________ customer.
    • A. 

      Impatient

    • B. 

      Suspicious

    • C. 

      Argumentative

    • D. 

      Leave-me-alone

  • 14. 
    What can a cruise ship provide its customers to improve its service image and give itself a competitive advantage?
    • A. 

      Personalized activity schedules

    • B. 

      Room service

    • C. 

      Standard products

    • D. 

      Open-door policy

  • 15. 
    What economic activity is necessary for consumption to occur?
    • A. 

      Production

    • B. 

      Opportunity

    • C. 

      Financing

    • D. 

      Management

  • 16. 
    What do consumers, producers, and resource owners need to have in order to make economic decisions?
    • A. 

      Economic incentives

    • B. 

      Information about prices

    • C. 

      Rationing skills

    • D. 

      Limited liability

  • 17. 
    A person who locates workers for a business and monitors their work effort is performing which basic business activity?
    • A. 

      Financial analysis

    • B. 

      Human resources management

    • C. 

      Marketing

    • D. 

      Operations management

  • 18. 
    When employees are working faster or better, they are increasing their
    • A. 

      Efficiency

    • B. 

      Wages.

    • C. 

      Benefits.

    • D. 

      Value

  • 19. 
    Which of the following work situations would best demonstrate a job with high depth and high scope:
    • A. 

      The manager evaluates employee performance according to the owner's standard.

    • B. 

      The manager of a restaurant selects the monthly menu and designs a newspaper advertisement.

    • C. 

      A manager is responsible for developing the monthly work schedule for employees.

    • D. 

      The manager signs the employee time cards at the end of each work week.

  • 20. 
    Kyle is part of a group of employees who are close friends and like to spend their lunch hours together, eating or playing cards. This group is considered a(n)
    • A. 

      Organizational culture

    • B. 

      Subculture

    • C. 

      Religious committee.

    • D. 

      Collective.

  • 21. 
    An important personality trait in hospitality and tourism is leadership, which is demonstrated by individuals when they
    • A. 

      Analyze employee productivity.

    • B. 

      Feel what others are feeling

    • C. 

      Plan and organize their work.

    • D. 

      Guide the actions of others.

  • 22. 
    Interest and enthusiasm are very important parts of a(n)
    • A. 

      Business cycle.

    • B. 

      Positive attitude.

    • C. 

      Orderly environment

    • D. 

      Partnership agreement.

  • 23. 
    A good indication that you may be making an unethical choice is if you
    • A. 

      Maintain confidential information.

    • B. 

      Attempt to be objective

    • C. 

      Make excuses to justify your behavior.

    • D. 

      Disagree with the rules.

  • 24. 
    In business, economic downturns and technological changes are likely to cause businesses to
    • A. 

      Make changes of their own.

    • B. 

      Hire unskilled workers.

    • C. 

      Expand their operations.

    • D. 

      Resist beneficial changes.

  • 25. 
    Pat was listening to the training lecture, but there was a part of the lecture that he did not understand. Pat asked the teacher to clarify that point. Pat is practicing which kind of behavior?
    • A. 

      Avoidance

    • B. 

      Offensive

    • C. 

      Verbal, assertive

    • D. 

      Nonverbal, assertive

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