Do you think you could pass this business quiz about hospitality and tourism? Hospitality and tourism management are multidisciplinary fields for training people with expertise, dedication, and skills for administration, marketing, and operations. The people who work in this business help people enjoy vacations and entertainment activities. If you are looking for a career in the hospitality business, this is the quiz for you!
Establish laws.
Enact legislation.
Resolve disputes.
Dissolve businesses.
Business-format franchise
Sole proprietorship
Private corporation
Product trade-name franchise
Traffic
airspace
Shipping
Property
Report the restaurant supply house for antitrust violations
Buy the linens and the add-ons from the restaurant supply house
Report the restaurant supply house for fraud
Visit the restaurant supply house to verify the quality of the wine and the glasses
Establish ethics policies
Use appropriate promotional techniques to inform channel members
Improve communication with distributors or wholesalers
Apply for a line of credit
Smile
Refrain from asking questions.
Keep a straight face to communicate that you are serious.
Quietly discuss the speech with the person sitting next to you.
She told the caller that she would transfer the call quickly
She didn't forward the caller to the guest's voicemail.
She gave out a guest's room number
She didn't answer the caller with enough courtesy.
Including a testimonial in a promotional piece.
Identifying the sequential steps of a process.
Using charts to summarize information.
Providing a detailed example to clarify a concept.
Possible objections.
Personal images.
Decision-making styles.
Nonverbal cues.
Specific date.
Businesslike tone.
Identified subject.
Handwritten signature.
Grapevine
Memorandum
Internet
Newsletter
Individual priority
Repeat business
Personal service
. Pleasant experience
Impatient
Suspicious
Argumentative
Leave-me-alone
Personalized activity schedules
Room service
Standard products
Open-door policy
Production
Opportunity
Financing
Management
Economic incentives
Information about prices
Rationing skills
Limited liability
Financial analysis
Human resources management
Marketing
Operations management
Efficiency
Wages.
Benefits.
Value
The manager evaluates employee performance according to the owner's standard.
The manager of a restaurant selects the monthly menu and designs a newspaper advertisement.
A manager is responsible for developing the monthly work schedule for employees.
The manager signs the employee time cards at the end of each work week.
Organizational culture
Subculture
Religious committee.
Collective.
Analyze employee productivity.
Feel what others are feeling
Plan and organize their work.
Guide the actions of others.
Business cycle.
Positive attitude.
Orderly environment
Partnership agreement.
Maintain confidential information.
Attempt to be objective
Make excuses to justify your behavior.
Disagree with the rules.
Make changes of their own.
Hire unskilled workers.
Expand their operations.
Resist beneficial changes.
Avoidance
Offensive
Verbal, assertive
Nonverbal, assertive
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