Hospitality Marketing Exam Questions!

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Hospitality Marketing Exam Questions! - Quiz

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Questions and Answers
  • 1. 

    An offer must be made by one party and accepted by the other party in order for a contract to be

    • A.

      Notarized.

    • B.

      Legally binding.

    • C.

      Put in written form.

    • D.

      Interpreted correctly.

    Correct Answer
    B. Legally binding.
    Explanation
    An offer and acceptance are essential elements of a contract. In order for a contract to be legally binding, both parties must agree to the terms of the offer. Notarization, putting the contract in written form, or interpreting it correctly are not necessary requirements for a contract to be legally binding. Therefore, the correct answer is "legally binding."

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  • 2. 

    When Brandon lost his job due to downsizing, the government sent him an unemployment check to help him cover his living expenses until he found another job. What is Brandon's source of income?

    • A.

      Transfer payment

    • B.

      Rebate

    • C.

      Refund

    • D.

      Wage garnishment

    Correct Answer
    A. Transfer payment
    Explanation
    Brandon's source of income is a transfer payment. This is evident from the fact that the government sent him an unemployment check to help him cover his living expenses. A transfer payment is a payment made by the government to individuals or households for which no good or service is provided in return. It is typically used to support individuals who are unemployed or facing financial hardship.

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  • 3. 

    When an agent legally acts in the best interests of his/her client, the agent is establishing a(n) _______ relationship.

    • A.

      Principal

    • B.

      Authoritative

    • C.

      Fiduciary

    • D.

      Legislative

    Correct Answer
    C. Fiduciary
    Explanation
    When an agent legally acts in the best interests of his/her client, the agent is establishing a fiduciary relationship. A fiduciary relationship is a legal relationship in which one party, the fiduciary, is obligated to act in the best interests of another party, the principal. This means that the agent must prioritize the client's interests above their own and must avoid any conflicts of interest. The fiduciary relationship is based on trust, loyalty, and good faith, ensuring that the agent acts with utmost care and diligence to protect the client's interests.

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  • 4. 

    Which of the following is one of the rights of customers in the travel and tourism industry:

    • A.

      To be reminded that foreign travel is often dangerous

    • B.

      To be asked if they want to buy trip insurance

    • C.

      To be informed about a destination's social conditions

    • D.

      To be told about a competitor's refund policy

    Correct Answer
    C. To be informed about a destination's social conditions
    Explanation
    Customers in the travel and tourism industry have the right to be informed about a destination's social conditions. This means that they should be provided with information regarding the social, cultural, and political aspects of the destination they are planning to visit. This allows customers to make informed decisions and be aware of any potential risks or concerns related to the social environment of the destination. By providing this information, travel and tourism companies ensure that customers have a safe and enjoyable experience while traveling.

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  • 5. 

    Kathy's once-booming traditional brick-and-mortar travel agency is financially struggling. For many years, the majority of Kathy's revenue came from commissions on airline ticket sales. Now, though, most of Kathy's clients purchase their tickets online instead of from her travel agency. These clients can purchase tickets directly from the airlines or through online travel agencies like Priceline or Expedia. Oftentimes, the tickets that they purchase online are less expensive than the tickets that Kathy offers. This is an example of

    • A.

      Disintermediation.

    • B.

      Discrepancy of assortment.

    • C.

      Bulk-breaking.

    • D.

      Exclusive distribution.

    Correct Answer
    A. Disintermediation.
    Explanation
    The given scenario describes the phenomenon of disintermediation, which refers to the elimination of intermediaries in a supply chain. In this case, Kathy's traditional brick-and-mortar travel agency is facing financial struggles because her clients are now purchasing airline tickets directly from airlines or online travel agencies. This bypasses Kathy's agency as an intermediary, resulting in a loss of revenue from commissions. Additionally, the availability of cheaper tickets online further incentivizes customers to bypass Kathy's agency. Therefore, the scenario exemplifies disintermediation as the correct answer.

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  • 6. 

    One way that a manufacturer can foster positive relationships with its channel members is by

    • A.

      Encouraging a competitive culture.

    • B.

      Providing training programs.

    • C.

      Selling directly to end users.

    • D.

      Using aggressive tactics.

    Correct Answer
    B. Providing training programs.
    Explanation
    Providing training programs is a way for a manufacturer to foster positive relationships with its channel members because it shows a commitment to their success and growth. By offering training programs, the manufacturer is investing in the skills and knowledge of its channel members, which can lead to improved performance and increased sales. This also helps to build trust and loyalty between the manufacturer and its channel members, as they feel supported and valued. Overall, providing training programs is a proactive approach that helps to strengthen the relationship between the manufacturer and its channel members.

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  • 7. 

    What should employees be willing to accept when defending their ideas objectively?

    • A.

      Critical feedback

    • B.

      Additional responsibility

    • C.

      Nonverbal support

    • D.

      Personal attack

    Correct Answer
    A. Critical feedback
    Explanation
    Employees should be willing to accept critical feedback when defending their ideas objectively. Critical feedback provides valuable insights and perspectives that can help improve the quality and effectiveness of their ideas. It allows employees to identify any weaknesses or areas for improvement, ultimately leading to better outcomes. By accepting critical feedback, employees demonstrate their openness to growth and their commitment to continuous learning and development.

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  • 8. 

    Why do businesses often make it possible for employees to meet during work time and participate in group discussions?

    • A.

      To plan extracurricular activities

    • B.

      To discuss personal issues

    • C.

      To share many different opinions

    • D.

      To have casual conversations

    Correct Answer
    C. To share many different opinions
    Explanation
    Businesses often make it possible for employees to meet during work time and participate in group discussions to share many different opinions. This allows for a diverse range of perspectives and ideas to be heard, leading to better decision-making and problem-solving. By encouraging employees to share their opinions, businesses foster a collaborative and inclusive work environment, where individuals feel valued and their voices are heard. This can lead to increased employee engagement, creativity, and innovation, ultimately benefiting the overall success of the business.

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  • 9. 

    An accounts-receivable employee monitors delinquent accounts by placing them into three folders—30 days past due, 60 days past due, and 90 days past due. How has the employee organized the information?

    • A.

      Name

    • B.

      Invoice number

    • C.

      Location

    • D.

      Time

    Correct Answer
    D. Time
    Explanation
    The employee has organized the information based on the time period that the accounts are past due. They have created three folders for accounts that are 30 days, 60 days, and 90 days past due. This allows them to easily track and monitor the delinquent accounts based on how long they have been overdue.

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  • 10. 

    Which of the following is a guideline for writing clear instructions for your coworkers:

    • A.

      Write from your supervisor's perspective.

    • B.

      Understand the process you are explaining.

    • C.

      Write complex, lengthy statements.

    • D.

      Confine the instructions to one page.

    Correct Answer
    B. Understand the process you are explaining.
    Explanation
    Writing clear instructions for your coworkers requires a thorough understanding of the process you are explaining. By having a clear understanding of the process, you can provide step-by-step instructions that are accurate and easy to follow. This ensures that your coworkers will be able to understand and execute the instructions effectively. Writing from your supervisor's perspective may not necessarily result in clear instructions, as it may not consider the perspective and knowledge level of the coworkers. Writing complex, lengthy statements can also lead to confusion and make the instructions difficult to comprehend. Confining the instructions to one page is not necessarily a guideline for clarity, as some processes may require more detailed instructions that cannot be summarized in one page.

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  • 11. 

    A transmittal letter is a business letter whose purpose is to

    • A.

      Apologize to a customer.

    • B.

      Accompany other written material.

    • C.

      Extend good wishes.

    • D.

      Sell specific products.

    Correct Answer
    B. Accompany other written material.
    Explanation
    A transmittal letter is a business letter that is typically used to accompany other written material. It serves as a way to introduce and provide context for the attached documents. This letter is not meant to apologize to a customer, extend good wishes, or sell specific products. Instead, its main purpose is to accompany and explain the contents of the accompanying materials.

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  • 12. 

    When writing informational messages, business employees should explain the situation and include sufficient data for the recipient to be able to

    • A.

      Agree with the content.

    • B.

      Read the message.

    • C.

      Contact the business.

    • D.

      Make a decision.

    Correct Answer
    D. Make a decision.
    Explanation
    When writing informational messages, business employees should include sufficient data for the recipient to be able to make a decision. This means that the message should provide all the necessary information and details that the recipient needs in order to evaluate the situation and come to a conclusion or take a course of action. By including sufficient data, the recipient can make an informed decision based on the information provided in the message.

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  • 13. 

    What type of simple report might a buyer for a business prepare in order to periodically inform other departments about the status of scheduled deliveries?

    • A.

      Research

    • B.

      Analytical

    • C.

      Progress

    • D.

      Statistical

    Correct Answer
    C. Progress
    Explanation
    A buyer for a business might prepare a progress report to periodically inform other departments about the status of scheduled deliveries. This type of report would provide updates on the progress of delivery schedules, including any delays or issues that may have arisen. It would help keep other departments informed and allow them to plan accordingly based on the status of the deliveries.

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  • 14. 

    It is appropriate for a participant to ask questions during a staff meeting when

    • A.

      Another participant is speaking.

    • B.

      S/he needs a point clarified.

    • C.

      The agenda is being distributed.

    • D.

      S/he does not agree with the speaker.

    Correct Answer
    B. S/he needs a point clarified.
    Explanation
    Asking questions during a staff meeting when a participant needs a point clarified is appropriate because it helps in gaining a better understanding of the topic being discussed. It allows for clarification and ensures that everyone is on the same page. This promotes effective communication and enhances the overall productivity of the meeting.

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  • 15. 

    You have a customer-service mindset if you believe that your customers are your

    • A.

      Relatives

    • B.

      Associates.

    • C.

      Friends.

    • D.

      Employers.

    Correct Answer
    D. Employers.
    Explanation
    The correct answer is "employers." This suggests that having a customer-service mindset means viewing your customers as your employers. This implies that you prioritize meeting their needs and providing excellent service, as you would for your employer. It reflects a professional approach and understanding that customer satisfaction is essential to the success of the business.

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  • 16. 

    In order to interpret business policies to customers, salespeople must

    • A.

      Get permission from management.

    • B.

      Understand the business's policies.

    • C.

      Feel good about the policies.

    • D.

      Help to set the business's policies.

    Correct Answer
    B. Understand the business's policies.
    Explanation
    Salespeople need to understand the business's policies in order to effectively interpret them to customers. This understanding allows them to accurately communicate the policies and ensure that customers are informed. Without this knowledge, salespeople may provide incorrect or misleading information to customers, which can negatively impact the business's reputation and customer satisfaction.

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  • 17. 

    A business exhibits ethical behavior in customer relationship management by implementing policies that

    • A.

      Encourage repeat sales.

    • B.

      Require customer feedback.

    • C.

      Offer exclusive benefits.

    • D.

      Protect its customers' privacy.

    Correct Answer
    D. Protect its customers' privacy.
    Explanation
    A business exhibits ethical behavior in customer relationship management by protecting its customers' privacy. This means that the business respects and safeguards the personal information of its customers, ensuring that it is not misused or shared without consent. By prioritizing privacy, the business demonstrates its commitment to maintaining trust and integrity in its relationships with customers.

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  • 18. 

    An individual books a hotel reservation on an Internet web site. This is an example of

    • A.

      Place.

    • B.

      Promotion.

    • C.

      Product.

    • D.

      Possession.

    Correct Answer
    A. Place.
    Explanation
    Booking a hotel reservation on an Internet web site involves selecting a specific location or place where the individual wants to stay. The individual is choosing a specific hotel and its physical location as their preferred place of accommodation. This action does not involve promotion (which refers to marketing and advertising activities), product (which refers to the tangible goods or services being offered), or possession (which refers to owning or having something).

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  • 19. 

    Which of the following situations involves finding another source of a limited natural resource:

    • A.

      Conserving the oil that we use

    • B.

      Searching for oil on the ocean floor

    • C.

      Paying a higher price for oil

    • D.

      Replacing oil with natural gas

    Correct Answer
    B. Searching for oil on the ocean floor
    Explanation
    Searching for oil on the ocean floor involves finding another source of a limited natural resource. This is because the ocean floor is a potential location where new oil reserves can be discovered, which can help in meeting the demand for oil when existing sources are depleting.

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  • 20. 

    What economic activity examines how money payments are divided between resource owners and producers?

    • A.

      Distribution

    • B.

      Consumption

    • C.

      Exchange

    • D.

      Production

    Correct Answer
    A. Distribution
    Explanation
    Distribution is the correct answer because it refers to the economic activity that examines how money payments are divided between resource owners and producers. It involves the allocation of income and wealth among individuals and groups in an economy. This process determines how the rewards of production, such as wages, profits, and rents, are distributed among different factors of production, such as labor, capital, and land. Distribution plays a crucial role in determining the overall economic well-being and inequality within a society.

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  • 21. 

    Which of the following describes the services offered by trade industries:

    • A.

      They are always limited.

    • B.

      They may be limited or full line.

    • C.

      They vary from day to day.

    • D.

      They are always full line.

    Correct Answer
    B. They may be limited or full line.
    Explanation
    Trade industries offer a range of services that can either be limited or full line. This means that some trade industries may only offer a limited selection of services, while others may provide a full line of services. The availability and extent of services offered can vary depending on the specific trade industry and its offerings.

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  • 22. 

    You pay Burger King for the right to set up a location in Barcelona under the corporate headquarters' guidance and regulation. This is an example of

    • A.

      Franchising.

    • B.

      A joint venture.

    • C.

      A wholly owned subsidiary.

    • D.

      Exporting.

    Correct Answer
    A. Franchising.
    Explanation
    The given scenario describes a situation where Burger King is allowing someone to set up a location in Barcelona under their guidance and regulation. This is an example of franchising, as it involves granting the right to operate a business using the franchisor's brand and business model in exchange for payment.

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  • 23. 

    One of the benefits of competition to consumers is that competition encourages

    • A.

      Businesses to limit their product lines.

    • B.

      Businesses to develop new products.

    • C.

      Government to fix prices.

    • D.

      Government to finance business activity.

    Correct Answer
    B. Businesses to develop new products.
    Explanation
    Competition encourages businesses to develop new products because in order to stay competitive and attract customers, businesses need to constantly innovate and offer something new and different. By developing new products, businesses can differentiate themselves from their competitors and potentially gain a larger market share. Additionally, introducing new products can also lead to increased sales and revenue for businesses. Therefore, competition serves as a driving force for businesses to continuously invest in research and development and come up with innovative products to meet the changing needs and preferences of consumers.

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  • 24. 

    Government can prevent unqualified persons from operating a business by

    • A.

      Refusing to grant them a license.

    • B.

      Closing their bank accounts.

    • C.

      Raising their taxes.

    • D.

      Helping their competitors.

    Correct Answer
    A. Refusing to grant them a license.
    Explanation
    The government can prevent unqualified persons from operating a business by refusing to grant them a license. This means that individuals who do not meet the necessary qualifications or requirements set by the government will not be allowed to legally operate a business. By doing so, the government can ensure that only qualified individuals are able to engage in business activities, which can help maintain the quality and standards of businesses in the country.

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  • 25. 

    Generating revenue to pay for services that are provided to the public is the reason for

    • A.

      Quotas.

    • B.

      Sales.

    • C.

      Prices.

    • D.

      Taxes.

    Correct Answer
    D. Taxes.
    Explanation
    Taxes are imposed by governments to generate revenue in order to fund public services. They are mandatory payments made by individuals and businesses, and the collected funds are used for various purposes such as infrastructure development, healthcare, education, and defense. Quotas, sales, and prices are not directly related to generating revenue for public services.

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  • 26. 

    What action expands economic activities?

    • A.

      Increasing inventory levels

    • B.

      Decreasing the purchase of durable goods

    • C.

      Increasing the unemployment rate

    • D.

      Decreasing investments in capital goods

    Correct Answer
    A. Increasing inventory levels
    Explanation
    Increasing inventory levels expands economic activities because it indicates that businesses are producing more goods and storing them for future sales. This leads to increased production, which in turn creates more job opportunities, stimulates consumer spending, and boosts overall economic growth. When businesses have higher inventory levels, they are more likely to invest in expanding their operations, purchasing more raw materials, and hiring more workers, all of which contribute to economic expansion.

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  • 27. 

    To find a career that's best suited for your strengths, it's important to be __________ about your strengths and weaknesses.

    • A.

      Realistic

    • B.

      General

    • C.

      Hopeful

    • D.

      Competitive

    Correct Answer
    A. Realistic
    Explanation
    To find a career that is best suited for your strengths, it is important to be realistic about your strengths and weaknesses. Being realistic means having a clear understanding of your abilities and limitations, and not overestimating or underestimating them. By being realistic, you can make informed decisions about which career paths align with your strengths and have a higher chance of success. It also allows you to set realistic goals and expectations, which can lead to greater job satisfaction and fulfillment.

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  • 28. 

    Accepting blame for failure and credit for success is an indication of a person's

    • A.

      Responsibility.

    • B.

      Initiative.

    • C.

      Consideration.

    • D.

      Interpersonal skills.

    Correct Answer
    A. Responsibility.
    Explanation
    Accepting blame for failure and credit for success is an indication of a person's responsibility because it shows that they are willing to take ownership of their actions and their consequences. It demonstrates that they understand the impact of their decisions and are accountable for the outcomes, whether positive or negative. This level of responsibility reflects a mature and reliable individual who is willing to learn from their mistakes and grow from their successes.

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  • 29. 

    Mary often frowns and shakes her finger when she is communicating with customers. Mary should try to develop self-control by controlling her

    • A.

      Body language.

    • B.

      Service attitude.

    • C.

      Patient behavior.

    • D.

      Listening skills.

    Correct Answer
    A. Body language.
    Explanation
    Mary often frowns and shakes her finger when she is communicating with customers. This suggests that her body language is not appropriate and may be negatively impacting her interactions with customers. Developing self-control and controlling her body language can help Mary improve her communication skills and create a more positive and professional impression on customers.

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  • 30. 

    One of the reasons you should listen to criticism carefully is that it shows that you

    • A.

      Know you have made a mistake.

    • B.

      Believe the criticism is valid.

    • C.

      Don't have any questions.

    • D.

      Take the criticism seriously.

    Correct Answer
    D. Take the criticism seriously.
    Explanation
    Listening to criticism carefully shows that you take the criticism seriously. It indicates that you are open to feedback and willing to learn from your mistakes. By taking criticism seriously, you demonstrate a willingness to improve and grow, which can lead to personal and professional development.

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  • 31. 

    Why is it important to be patient when learning to exhibit cultural sensitivity?

    • A.

      You will definitely offend someone.

    • B.

      You'll never make mistakes.

    • C.

      It's a lifelong process.

    • D.

      It's a one-time goal.

    Correct Answer
    C. It's a lifelong process.
    Explanation
    Learning to exhibit cultural sensitivity is a continuous journey that requires ongoing effort and learning. Cultures are diverse and constantly evolving, so it is important to be patient and open-minded in order to adapt and understand different cultural norms and practices. Being patient allows individuals to develop a deeper understanding and appreciation for cultural differences, avoiding unintentional offense and promoting effective communication and relationships across cultures.

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  • 32. 

    A person can determine the reason for a conflict by

    • A.

      Taking responsibility for his/her own actions.

    • B.

      Taking a break and ignoring the situation.

    • C.

      Evaluating the other person's behavior and attitudes.

    • D.

      Asking why the disagreement is occurring.

    Correct Answer
    D. Asking why the disagreement is occurring.
    Explanation
    By asking why the disagreement is occurring, a person is actively seeking to understand the underlying reasons for the conflict. This approach allows for open communication and the opportunity to address any misunderstandings or differences in perspectives. It also demonstrates a willingness to listen and find a resolution, rather than ignoring the situation or placing blame on others.

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  • 33. 

    One of the disadvantages of using consensus building as a decision-making tool is that it often encourages group members to

    • A.

      Communicate.

    • B.

      Compromise.

    • C.

      Collaborate.

    • D.

      Cooperate.

    Correct Answer
    B. Compromise.
    Explanation
    Consensus building as a decision-making tool often encourages group members to compromise. This is because consensus building involves reaching an agreement that everyone in the group can accept, even if it means making concessions or finding middle ground. In order to achieve consensus, group members must be willing to give up some of their individual preferences or ideas in order to reach a collective decision that satisfies the group as a whole. Therefore, compromise is an essential aspect of consensus building as it allows for the resolution of conflicts and the creation of a mutually acceptable outcome.

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  • 34. 

    Why is accepting responsibility for your own actions important to effective human relations skills?

    • A.

      People will not take advantage of you.

    • B.

      It helps you to be objective.

    • C.

      It helps you to be enthusiastic.

    • D.

      People will be able to depend on you.

    Correct Answer
    D. People will be able to depend on you.
    Explanation
    Accepting responsibility for your own actions is important to effective human relations skills because when you take ownership of your actions, it shows that you are reliable and trustworthy. By being accountable for your behavior, people can depend on you to follow through on your commitments and obligations. This fosters trust and strengthens relationships, as others feel confident in relying on you. It also demonstrates maturity and integrity, as you are willing to admit your mistakes and learn from them, which can lead to personal growth and improved communication with others.

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  • 35. 

    Although Anna works in a different department than Ryan, their job responsibilities overlap. Anna and Ryan often talk about the mutually job-related problems, and they share ideas about how they can improve situations in ways that will benefit not only them, but the company in general. By sharing information and being objective, Anna and Ryan are

    • A.

      Making suggestions to improve the company's finances.

    • B.

      Building collaborative working relationships.

    • C.

      Improving their chances of receiving promotions.

    • D.

      Developing a positive, relaxed work culture.

    Correct Answer
    B. Building collaborative working relationships.
    Explanation
    Anna and Ryan's actions of discussing job-related problems, sharing ideas, and working together to improve situations indicate that they are building collaborative working relationships. They are actively collaborating and cooperating with each other to find solutions that benefit both themselves and the company. This demonstrates their ability to work well together and establish a positive working relationship, which is essential for building a collaborative work culture.

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  • 36. 

    A business that buys services and goods in order to operate now and pay for them later is using

    • A.

      Capital.

    • B.

      Collateral.

    • C.

      Currency.

    • D.

      Credit.

    Correct Answer
    D. Credit.
    Explanation
    A business that buys services and goods in order to operate now and pay for them later is using credit. Credit refers to the ability to borrow money or obtain goods or services with the promise to pay for them in the future. By using credit, the business can continue its operations without having to immediately pay for the purchases, allowing for greater flexibility in managing its cash flow.

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  • 37. 

    You are more likely to achieve your goals if they are

    • A.

      Long term.

    • B.

      Based on needs only.

    • C.

      Written down.

    • D.

      Short term.

    Correct Answer
    C. Written down.
    Explanation
    Having your goals written down increases the likelihood of achieving them because it provides clarity, focus, and accountability. When goals are written down, they become more tangible and specific, allowing you to create a plan of action. Writing down your goals also helps to reinforce them in your mind and serves as a constant reminder of what you are working towards. Additionally, having your goals written down allows you to track your progress and make adjustments as needed, increasing your chances of success.

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  • 38. 

    When Jane received her first paycheck from her part-time job, she was surprised to see the amount was much less than her $8.00 per hour pay rate multiplied by the number of hours she worked. Jane had not planned on __________ tax being taken out of her paycheck.

    • A.

      Income

    • B.

      Property

    • C.

      Sales

    • D.

      Excise

    Correct Answer
    A. Income
    Explanation
    Jane was surprised to see her paycheck amount less than expected because she had not anticipated income tax being deducted from her earnings.

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  • 39. 

    Why is it important for individuals to periodically validate their credit histories?

    • A.

      To understand credit laws

    • B.

      To avoid being denied credit

    • C.

      To find out about different types of credit

    • D.

      To protect themselves from bankruptcy

    Correct Answer
    B. To avoid being denied credit
    Explanation
    It is important for individuals to periodically validate their credit histories to avoid being denied credit. By regularly reviewing their credit histories, individuals can identify any errors or discrepancies that may negatively impact their creditworthiness. This allows them to take necessary steps to rectify these issues and maintain a good credit standing. By doing so, they can increase their chances of being approved for credit in the future and avoid potential financial setbacks.

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  • 40. 

    To protect a business from natural risks, the business should purchase __________ insurance.

    • A.

      Crime

    • B.

      Life

    • C.

      Property

    • D.

      Health

    Correct Answer
    C. Property
    Explanation
    To protect a business from natural risks such as damage to physical assets caused by natural disasters like floods, fires, or earthquakes, the business should purchase property insurance. This type of insurance provides coverage for the physical property and assets of the business, including buildings, equipment, inventory, and furniture. It helps the business recover financially from any losses or damages caused by natural risks, ensuring continuity and stability in the face of such events.

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  • 41. 

    Teresa is a new employee who received training in handling sales and returns for the business. Her supervisor referred to both types of activities as

    • A.

      Exchanges.

    • B.

      Credits.

    • C.

      Transactions.

    • D.

      Functions.

    Correct Answer
    C. Transactions.
    Explanation
    The correct answer is "transactions" because the term "transactions" is commonly used to refer to both sales and returns in a business context. It encompasses any activity that involves the exchange of goods or services, including both buying and selling as well as returning or exchanging items. The term "exchanges" could also be a possible answer, but it may not fully capture the concept of returns or refunds. The terms "credits" and "functions" are not accurate descriptions for sales and returns in this context.

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  • 42. 

    To keep communication flowing with other departments, the finance function depends on

    • A.

      Information systems.

    • B.

      Accounts receivable.

    • C.

      Marketing.

    • D.

      Production.

    Correct Answer
    A. Information systems.
    Explanation
    The finance function relies on information systems to maintain communication with other departments. Information systems provide the necessary tools and platforms for sharing financial data, reports, and analysis with other departments, ensuring smooth and efficient communication. These systems enable the finance department to collaborate with other departments, make informed decisions, and support the overall financial management of the organization.

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  • 43. 

    One of the most important ways that businesses use budgets is for

    • A.

      Promotion.

    • B.

      Evaluation.

    • C.

      Research.

    • D.

      Renovation.

    Correct Answer
    B. Evaluation.
    Explanation
    Businesses use budgets for various purposes, but one of the most important ways is for evaluation. Budgets allow businesses to assess their financial performance and determine if they are meeting their goals and objectives. By comparing actual expenses and revenues to the budgeted amounts, businesses can identify areas of improvement and make necessary adjustments. Evaluation helps businesses track their progress, make informed decisions, and ensure that resources are allocated effectively. It also provides a basis for performance measurement and accountability.

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  • 44. 

    Which of the following activities typically occurs during new employee orientation:

    • A.

      A tour of the business

    • B.

      Contact with the employee's references

    • C.

      A performance appraisal

    • D.

      Review of the employee's résumé

    Correct Answer
    A. A tour of the business
    Explanation
    During new employee orientation, a tour of the business is typically conducted. This activity allows the new employee to familiarize themselves with the physical layout of the workplace, including different departments, facilities, and amenities. It also provides an opportunity for the employee to meet and interact with their colleagues and supervisors, helping them to feel more comfortable and integrated into the organization. A tour of the business is an important part of the onboarding process as it helps the new employee to understand the company's culture, values, and overall work environment.

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  • 45. 

    Alonzo, the marketing director at the local convention and visitors bureau, conducted a series of focus groups with people in different age groups to determine what entertainment they are interested in. He then compared his findings to determine similarities across groups. This is an example of

    • A.

      Primary data.

    • B.

      Secondary data.

    • C.

      Quantitative research.

    • D.

      Longitudinal research.

    Correct Answer
    A. Primary data.
    Explanation
    This is an example of primary data because Alonzo conducted the focus groups himself to gather information directly from the participants. Primary data refers to data that is collected firsthand by the researcher for a specific purpose, and in this case, Alonzo collected the data himself through the focus groups. This is different from secondary data, which is data that has already been collected by someone else for a different purpose. Alonzo's comparison of his findings to determine similarities across age groups also suggests that he is analyzing his own primary data.

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  • 46. 

    To track environmental changes impacting hospitality and tourism marketing, a destination marketer should use

    • A.

      Model building.

    • B.

      Push technology.

    • C.

      Customer discovery.

    • D.

      Market-basket analysis.

    Correct Answer
    B. Push technology.
    Explanation
    A destination marketer should use push technology to track environmental changes impacting hospitality and tourism marketing. Push technology refers to the practice of sending information or updates directly to users without them having to request it. In the context of hospitality and tourism marketing, push technology can be used to deliver real-time updates on environmental changes such as weather conditions, natural disasters, or other factors that may impact travel plans. By using push technology, destination marketers can ensure that travelers are informed and can make necessary adjustments to their plans accordingly.

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  • 47. 

    Which of the following can be learned from monitoring the sales data of any hospitality and tourism business:

    • A.

      Average amount of sales per customer

    • B.

      Median age of customers

    • C.

      Average size of customers' families

    • D.

      Most frequently preferred color of customers

    Correct Answer
    A. Average amount of sales per customer
    Explanation
    Monitoring the sales data of any hospitality and tourism business can provide insights into the average amount of sales per customer. By analyzing the sales data, businesses can calculate the average amount spent by each customer, which helps in understanding the spending patterns and behaviors of customers. This information can be used to make strategic decisions regarding pricing, promotions, and customer targeting, ultimately improving the business's profitability and customer satisfaction.

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  • 48. 

    When examining two data sets, the hotel manager found that one set had a correlation of +1 and the other had a correlation of -1. What should the hotel manager understand about the strength of the relationship of the two data sets?

    • A.

      The strength of the relationship of the two data sets is the same.

    • B.

      No relationship exists with the -1 correlation.

    • C.

      The strength of the relationship of the +1 correlation is twice as strong as the -1 correlation.

    • D.

      The strength of the relationship of the -1 correlation is less than that of the +1 correlation.

    Correct Answer
    A. The strength of the relationship of the two data sets is the same.
    Explanation
    The hotel manager should understand that the strength of the relationship between the two data sets is the same. A correlation of +1 indicates a perfect positive linear relationship, while a correlation of -1 indicates a perfect negative linear relationship. In both cases, the relationship between the variables is strong, but in opposite directions. Therefore, the strength of the relationship is the same regardless of the sign of the correlation coefficient.

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  • 49. 

    The audience for the research report is young professionals. What should you incorporate into a visual presentation that will appeal specifically to that audience?

    • A.

      Different backgrounds in each slide

    • B.

      Pictures

    • C.

      Concise information

    • D.

      Animated backgrounds

    Correct Answer
    D. Animated backgrounds
    Explanation
    To appeal to young professionals, incorporating animated backgrounds into a visual presentation is a suitable choice. This feature adds a dynamic and engaging element to the presentation, capturing the attention of the audience. It helps to create a visually appealing and modern look, aligning with the preferences of young professionals who are accustomed to interactive and visually stimulating content. Additionally, animated backgrounds can enhance the overall storytelling and convey information in a more memorable and impactful way, making the presentation more effective and engaging for the target audience.

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  • 50. 

    hich major marketing function determines how various products will be shipped?

    • A.

      Servicing

    • B.

      Warehousing

    • C.

      Distribution

    • D.

      Transportation

    Correct Answer
    C. Distribution
    Explanation
    Distribution is the major marketing function that determines how various products will be shipped. It involves the process of getting the products from the manufacturer to the end consumer or retailer. This includes decisions on the most efficient and cost-effective methods of transportation, such as using trucks, ships, or planes. Distribution also involves managing the logistics of storing and handling the products in warehouses or distribution centers. By effectively managing distribution, companies can ensure that products reach their intended destinations in a timely and efficient manner.

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