Facilitator 3 - Anatomy Of An Effective Gr Wkshop For Rescare Workforce Services

It is not advisable to make up a response if you don't know the answer to a participant's question. It is important to be honest and transparent in your interactions. Instead, you can admit that you don't know the answer but assure the participant that you will find the information and get back to them. This approach builds trust and credibility with the participants.

"The Pit" refers to the room setup that gives everyone a front row seat and encourages a high level of participation. This setup creates an environment where all participants have a clear view of the presenter and are more likely to actively engage in the workshop. It promotes a sense of inclusivity and encourages interaction among participants.

When a customer is sharing a comment or asking a question, it is not a good opportunity for the trainer to review his/her notes and prepare for the next activity. Instead, it is important for the trainer to actively listen to the customer, address their concerns, and provide a satisfactory response in a timely manner. This shows the customer that their feedback is valued and helps to build a positive customer experience.

Ignoring negative behavior in a group workshop is not the best approach as it is unlikely to make the behavior go away. Negative attitudes can be contagious and can disrupt the overall dynamics and productivity of the group. It is important to address the behavior by providing constructive feedback, offering support, and encouraging open communication. This allows for the opportunity to understand the root cause of the negativity and work towards finding a solution or resolving any underlying issues.

After lunch, energy levels tend to decline due to the body's natural circadian rhythm and digestion process. This decline in energy can make it difficult for individuals to concentrate on individual tasks that require high levels of focus. However, teambuilding and group discussions can be beneficial during this time as they promote social interaction and engagement, which can help to boost energy levels and maintain productivity.

"Write it Right" means that when writing participant responses, you should write their exact words. This implies that you should accurately capture and document what the participants say without any paraphrasing or interpretation. The phrase emphasizes the importance of maintaining the integrity and authenticity of the participants' words in written form.

The Kirkpatrick Model for evaluating training consists of four levels: reaction, learning, behavior, and results. The model suggests that these levels should be assessed in order to determine the effectiveness of a training program. The reaction level evaluates participants' immediate response to the training, such as their satisfaction and engagement. The learning level assesses the knowledge and skills acquired during the training. The behavior level measures the application of the learned skills in the workplace. Finally, the results level examines the impact of the training on organizational goals and outcomes.

In the last phase of the REACH Model, you should give a preview of the next session to keep the customers engaged and interested in what's coming up. Building excitement for the next session helps to maintain their enthusiasm and anticipation. Additionally, letting customers know how they can contact you ensures that they have a way to reach out if they have any questions or need further assistance.

The first phase of the REACH Model includes building rapport with participants, handshakes and introductions, and using an icebreaker. These activities are important in establishing a positive and comfortable environment for participants. Building rapport helps to create a connection and trust between the facilitator and participants, which can lead to better engagement and participation. Handshakes and introductions allow participants to get to know each other and feel more comfortable in the group. Using an icebreaker activity helps to break the ice and create a sense of camaraderie among participants, making them more open to sharing and participating in the session.

An icebreaker can help participants get to know each other by creating an opportunity for them to interact and engage in activities that promote conversation and sharing. It can also help the presenter become familiar with the participants by allowing them to observe their personalities, interests, and communication styles. Additionally, icebreakers can energize people by breaking the monotony of a meeting or event and infusing a sense of excitement and enthusiasm. They can also establish a brisk pace by setting a positive and engaging tone from the beginning, encouraging active participation and involvement.