Facilitator 3 - Anatomy Of An Effective Gr Wkshop For Rescare Workforce Services

10 Questions | By Dtemple | Updated: Mar 16, 2022 | Attempts: 418

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Facilitator 3 - Anatomy Of An Effective Gr Wkshop For Rescare Workforce Services - Quiz

To be completed after the "Facilitator Training 3 - Anatomy of an Effective Group Workshop" webex session.

Questions and Answers

1.

The first phase of the REACH Model includes: (Choose all that apply)
- A.
  
  Building rapport with particpants
- B.
  
  Handshakes and introductions
- C.
  
  Using an icebreaker
- D.
  
  Developing action steps
2.

During the last phase of the REACH Model, you should: (Choose all that apply)
- A.
  
  Give a preview of the next session
- B.
  
  Introduce yourself
- C.
  
  Build excitement for the next session
- D.
  
  Let customers know how they can contact you
3.

An icebreaker can.... (Choose all that apply)
- A.
  
  Help participants get to know each other
- B.
  
  Help the presenter become familiar with the participants
- C.
  
  Energize people
- D.
  
  Establish a brisk pace
4.

True or False: If a participant asks a question and you don't know the answer, you should just make up a response. You want to appear like you know all the answers.
- A.
  
  True
- B.
  
  False
5.

True or False: When a customer is sharing a comment or asking a question, it is a good opportunity for the trainer to review his/her notes and prepare for the next activity.
- A.
  
  True
- B.
  
  False
6.

True or False: After lunch, energy levels tend to decline so this is a good time to focus on teambuilding and group discussions.
- A.
  
  True
- B.
  
  False
7.

What does "Write it Right" mean? (Choose only one.)
- A.
  
  You should always use spell check on documents.
- B.
  
  You should only use black marker on flip charts because other colors are distracting.
- C.
  
  When writing participant responses, you should write their exact words.
- D.
  
  You should only write with your right hand.
8.

"The Pit" refers to....(Choose only one)
- A.
  
  The place where you send participants who are uncooperative.
- B.
  
  The room setup that gives everyone a front row seat and encourages a high level of participation.
- C.
  
  The feeling you get in your stomach before conducting a workshop.
9.

True or False: When you have someone with a negative attitude in your group workshop, it is best to ignore the behavior and it will go away.
- A.
  
  True
- B.
  
  False
10.

The Kirkpatrick Model for evaluating training has 4 levels. What are they?
- A.
  
  Realistic, Learning, Behavior, Results
- B.
  
  Reaction, Likeability, Behavior, Results
- C.
  
  Reaction, Learning, Behavior, Results
- D.
  
  Reaction, Learning, Buy-in, Results