Facilitator 3 - Anatomy Of An Effective Gr Wkshop For Rescare Workforce Services

10 Questions | Total Attempts: 403

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Facilitator 3 - Anatomy Of An Effective Gr Wkshop For Rescare Workforce Services

To be completed after the "Facilitator Training 3 - Anatomy of an Effective Group Workshop" webex session.


Questions and Answers
  • 1. 
    The first phase of the REACH Model includes:  (Choose all that apply)
    • A. 

      Building rapport with particpants

    • B. 

      Handshakes and introductions

    • C. 

      Using an icebreaker

    • D. 

      Developing action steps

  • 2. 
    During the last phase of the REACH Model, you should:  (Choose all that apply)
    • A. 

      Give a preview of the next session

    • B. 

      Introduce yourself

    • C. 

      Build excitement for the next session

    • D. 

      Let customers know how they can contact you

  • 3. 
    An icebreaker can.... (Choose all that apply)
    • A. 

      Help participants get to know each other

    • B. 

      Help the presenter become familiar with the participants

    • C. 

      Energize people

    • D. 

      Establish a brisk pace

  • 4. 
    True or False:  If a participant asks a question and you don't know the answer, you should just make up a response.  You want to appear like you know all the answers.
    • A. 

      True

    • B. 

      False

  • 5. 
    True or False:  When a customer is sharing a comment or asking a question, it is a good opportunity for the trainer to review his/her notes and prepare for the next activity.
    • A. 

      True

    • B. 

      False

  • 6. 
    True or False:  After lunch, energy levels tend to decline so this is a good time to focus on teambuilding and group discussions. 
    • A. 

      True

    • B. 

      False

  • 7. 
    What does "Write it Right" mean?  (Choose only one.)
    • A. 

      You should always use spell check on documents.

    • B. 

      You should only use black marker on flip charts because other colors are distracting.

    • C. 

      When writing participant responses, you should write their exact words.

    • D. 

      You should only write with your right hand.

  • 8. 
    "The Pit" refers to....(Choose only one)
    • A. 

      The place where you send participants who are uncooperative.

    • B. 

      The room setup that gives everyone a front row seat and encourages a high level of participation.

    • C. 

      The feeling you get in your stomach before conducting a workshop.

  • 9. 
    True or False:  When you have someone with a negative attitude in your group workshop, it is best to ignore the behavior and it will go away.
    • A. 

      True

    • B. 

      False

  • 10. 
    The Kirkpatrick Model for evaluating training has 4 levels.  What are they? 
    • A. 

      Realistic, Learning, Behavior, Results

    • B. 

      Reaction, Likeability, Behavior, Results

    • C. 

      Reaction, Learning, Behavior, Results

    • D. 

      Reaction, Learning, Buy-in, Results