Facilitator 3 - Anatomy Of An Effective Gr Wkshop For Rescare Workforce Services

1.

The first phase of the REACH Model includes: (Choose all that apply)
- A.
  
  Building rapport with particpants
- B.
  
  Handshakes and introductions
- C.
  
  Using an icebreaker
- D.
  
  Developing action steps
Correct Answer(s)
A. Building rapport with particpants
B. Handshakes and introductions
C. Using an icebreaker

Explanation
The first phase of the REACH Model includes building rapport with participants, handshakes and introductions, and using an icebreaker. These activities are important in establishing a positive and comfortable environment for participants. Building rapport helps to create a connection and trust between the facilitator and participants, which can lead to better engagement and participation. Handshakes and introductions allow participants to get to know each other and feel more comfortable in the group. Using an icebreaker activity helps to break the ice and create a sense of camaraderie among participants, making them more open to sharing and participating in the session.

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2.

During the last phase of the REACH Model, you should: (Choose all that apply)
- A.
  
  Give a preview of the next session
- B.
  
  Introduce yourself
- C.
  
  Build excitement for the next session
- D.
  
  Let customers know how they can contact you
Correct Answer(s)
A. Give a preview of the next session
C. Build excitement for the next session
D. Let customers know how they can contact you

Explanation
In the last phase of the REACH Model, you should give a preview of the next session to keep the customers engaged and interested in what's coming up. Building excitement for the next session helps to maintain their enthusiasm and anticipation. Additionally, letting customers know how they can contact you ensures that they have a way to reach out if they have any questions or need further assistance.

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3.

An icebreaker can.... (Choose all that apply)
- A.
  
  Help participants get to know each other
- B.
  
  Help the presenter become familiar with the participants
- C.
  
  Energize people
- D.
  
  Establish a brisk pace
Correct Answer(s)
A. Help participants get to know each other
B. Help the presenter become familiar with the participants
C. Energize people
D. Establish a brisk pace

Explanation
An icebreaker can help participants get to know each other by creating an opportunity for them to interact and engage in activities that promote conversation and sharing. It can also help the presenter become familiar with the participants by allowing them to observe their personalities, interests, and communication styles. Additionally, icebreakers can energize people by breaking the monotony of a meeting or event and infusing a sense of excitement and enthusiasm. They can also establish a brisk pace by setting a positive and engaging tone from the beginning, encouraging active participation and involvement.

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4.

True or False: If a participant asks a question and you don't know the answer, you should just make up a response. You want to appear like you know all the answers.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
It is not advisable to make up a response if you don't know the answer to a participant's question. It is important to be honest and transparent in your interactions. Instead, you can admit that you don't know the answer but assure the participant that you will find the information and get back to them. This approach builds trust and credibility with the participants.

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5.

True or False: When a customer is sharing a comment or asking a question, it is a good opportunity for the trainer to review his/her notes and prepare for the next activity.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
When a customer is sharing a comment or asking a question, it is not a good opportunity for the trainer to review his/her notes and prepare for the next activity. Instead, it is important for the trainer to actively listen to the customer, address their concerns, and provide a satisfactory response in a timely manner. This shows the customer that their feedback is valued and helps to build a positive customer experience.

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6.

True or False: After lunch, energy levels tend to decline so this is a good time to focus on teambuilding and group discussions.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
After lunch, energy levels tend to decline due to the body's natural circadian rhythm and digestion process. This decline in energy can make it difficult for individuals to concentrate on individual tasks that require high levels of focus. However, teambuilding and group discussions can be beneficial during this time as they promote social interaction and engagement, which can help to boost energy levels and maintain productivity.

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7.

What does "Write it Right" mean? (Choose only one.)
- A.
  
  You should always use spell check on documents.
- B.
  
  You should only use black marker on flip charts because other colors are distracting.
- C.
  
  When writing participant responses, you should write their exact words.
- D.
  
  You should only write with your right hand.
Correct Answer
C. When writing participant responses, you should write their exact words.

Explanation
"Write it Right" means that when writing participant responses, you should write their exact words. This implies that you should accurately capture and document what the participants say without any paraphrasing or interpretation. The phrase emphasizes the importance of maintaining the integrity and authenticity of the participants' words in written form.

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8.

"The Pit" refers to....(Choose only one)
- A.
  
  The place where you send participants who are uncooperative.
- B.
  
  The room setup that gives everyone a front row seat and encourages a high level of participation.
- C.
  
  The feeling you get in your stomach before conducting a workshop.
Correct Answer
B. The room setup that gives everyone a front row seat and encourages a high level of participation.

Explanation
"The Pit" refers to the room setup that gives everyone a front row seat and encourages a high level of participation. This setup creates an environment where all participants have a clear view of the presenter and are more likely to actively engage in the workshop. It promotes a sense of inclusivity and encourages interaction among participants.

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9.

True or False: When you have someone with a negative attitude in your group workshop, it is best to ignore the behavior and it will go away.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Ignoring negative behavior in a group workshop is not the best approach as it is unlikely to make the behavior go away. Negative attitudes can be contagious and can disrupt the overall dynamics and productivity of the group. It is important to address the behavior by providing constructive feedback, offering support, and encouraging open communication. This allows for the opportunity to understand the root cause of the negativity and work towards finding a solution or resolving any underlying issues.

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10.

The Kirkpatrick Model for evaluating training has 4 levels. What are they?
- A.
  
  Realistic, Learning, Behavior, Results
- B.
  
  Reaction, Likeability, Behavior, Results
- C.
  
  Reaction, Learning, Behavior, Results
- D.
  
  Reaction, Learning, Buy-in, Results
Correct Answer
C. Reaction, Learning, Behavior, Results

Explanation
The Kirkpatrick Model for evaluating training consists of four levels: reaction, learning, behavior, and results. The model suggests that these levels should be assessed in order to determine the effectiveness of a training program. The reaction level evaluates participants' immediate response to the training, such as their satisfaction and engagement. The learning level assesses the knowledge and skills acquired during the training. The behavior level measures the application of the learned skills in the workplace. Finally, the results level examines the impact of the training on organizational goals and outcomes.

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Facilitator 3 - Anatomy Of An Effective Gr Wkshop For Rescare Workforce Services

The first phase of the REACH Model includes: (Choose all that apply)

During the last phase of the REACH Model, you should: (Choose all that apply)

An icebreaker can.... (Choose all that apply)

True or False: If a participant asks a question and you don't know the answer, you should just make up a response. You want to appear like you know all the answers.

True or False: When a customer is sharing a comment or asking a question, it is a good opportunity for the trainer to review his/her notes and prepare for the next activity.

True or False: After lunch, energy levels tend to decline so this is a good time to focus on teambuilding and group discussions.

What does "Write it Right" mean? (Choose only one.)

"The Pit" refers to....(Choose only one)

True or False: When you have someone with a negative attitude in your group workshop, it is best to ignore the behavior and it will go away.

The Kirkpatrick Model for evaluating training has 4 levels. What are they?