Facilitator 3 - Anatomy Of An Effective Gr Wkshop For Rescare Workforce Services
To be completed after the "Facilitator Training 3 - Anatomy of an Effective Group Workshop" webex session.
- 1.The first phase of the REACH Model includes: (Choose all that apply)
- A.
Building rapport with particpants
- B.
Handshakes and introductions
- C.
Using an icebreaker
- D.
Developing action steps
- 2.During the last phase of the REACH Model, you should: (Choose all that apply)
- A.
Give a preview of the next session
- B.
Introduce yourself
- C.
Build excitement for the next session
- D.
Let customers know how they can contact you
- 3.An icebreaker can.... (Choose all that apply)
- A.
Help participants get to know each other
- B.
Help the presenter become familiar with the participants
- C.
Energize people
- D.
Establish a brisk pace
- 4.True or False: If a participant asks a question and you don't know the answer, you should just make up a response. You want to appear like you know all the answers.
- A.
True
- B.
False
- 5.True or False: When a customer is sharing a comment or asking a question, it is a good opportunity for the trainer to review his/her notes and prepare for the next activity.
- A.
True
- B.
False
- 6.True or False: After lunch, energy levels tend to decline so this is a good time to focus on teambuilding and group discussions.
- A.
True
- B.
False
- 7.What does "Write it Right" mean? (Choose only one.)
- A.
You should always use spell check on documents.
- B.
You should only use black marker on flip charts because other colors are distracting.
- C.
When writing participant responses, you should write their exact words.
- D.
You should only write with your right hand.
- 8."The Pit" refers to....(Choose only one)
- A.
The place where you send participants who are uncooperative.
- B.
The room setup that gives everyone a front row seat and encourages a high level of participation.
- C.
The feeling you get in your stomach before conducting a workshop.
- 9.True or False: When you have someone with a negative attitude in your group workshop, it is best to ignore the behavior and it will go away.
- A.
True
- B.
False
- 10.The Kirkpatrick Model for evaluating training has 4 levels. What are they?
- A.
Realistic, Learning, Behavior, Results
- B.
Reaction, Likeability, Behavior, Results
- C.
Reaction, Learning, Behavior, Results
- D.
Reaction, Learning, Buy-in, Results
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