Building rapport with particpants
Handshakes and introductions
Using an icebreaker
Developing action steps
Give a preview of the next session
Build excitement for the next session
Let customers know how they can contact you
Help participants get to know each other
Help the presenter become familiar with the participants
Establish a brisk pace
You should always use spell check on documents.
You should only use black marker on flip charts because other colors are distracting.
When writing participant responses, you should write their exact words.
You should only write with your right hand.
The place where you send participants who are uncooperative.
The room setup that gives everyone a front row seat and encourages a high level of participation.
The feeling you get in your stomach before conducting a workshop.
Realistic, Learning, Behavior, Results
Reaction, Likeability, Behavior, Results
Reaction, Learning, Behavior, Results
Reaction, Learning, Buy-in, Results