Employee Pre-season Quiz 2010 2
Employee Pre-Season Quiz 2010 #2 Please enter your first name, last name, and department to recieve credit.
- 1.Employee parking is allowed in:
- A.
3rd Bay of East Parking Lot
- B.
Field by Open Air Pavilion
- C.
Service Road by Lakeside Building
- D.
All of above
- 2.When clocking in for the day:
- A.
Scan finger then enter employee number
- B.
Everyone needs to enter in department number
- C.
Enter employee number then scan finger
- D.
None of the above
- 3.If I don’t understand something I am supposed to do for my job:
- A.
Ask my supervisor
- B.
Ask a coworker
- C.
Read the Employee Manual
- D.
All of the above
- 4.If you are under the age of 18 years old, how many hours can you work before you must take a break:
- A.
8 hours
- B.
6 hours
- C.
5 hours
- D.
No break is necessary
- 5.If I have a problem with my paycheck I should first:
- A.
Talk to my Director
- B.
Have my parents call Human Resources
- C.
Ask a coworker
- D.
Go to the office and see Cheryl
- 6.A positive first impression is most often affected by:
- A.
What you actually say
- B.
Tone and clarity of how you say it
- C.
Body language or how we convey our feelings or attitudes, professional dress, gestures or eye contact
- D.
Anticipating a customer’s needs
- 7.Multiple use of the club facilities is more successful when we:
- A.
Work as a team
- B.
Remain Positive
- C.
Are proactive
- D.
Direct uncertainties to management
- E.
All of above
- 8.In problem solving, L.A.S.T. stands for
- A.
Listen, apologize, sympathy & think
- B.
List, apologize, solve & think
- C.
Listen, apologize, solve & thank
- D.
Look, apologize, solve & thank
- 9.Most customers are lost due to:
- A.
Dissatisfied with services
- B.
Influenced by friends
- C.
Move out of area
- D.
Poor attitude by company employees
- 10.Quality Customer Service is conveyed with:
- A.
Positive attitudes, being friendly & polite
- B.
Actions & efficiency of service
- C.
Appearance & body language
- D.
All of above
- 11.The Walkie Talkies have stations that are used for distinct purposes:
- A.
Channel 1= Emergencies & Lifeguards, Channel 2= Gate, Maintenance, Boathouse & office, Channel 3= Catering & Channel 6= Day Camp
- B.
Channel 1= Lifeguards, Channel 2= Gate, Emergencies, Maintenance, Boathouse & office, Channel 3= Catering & Channel 6= Day Camp
- C.
Channel 1= Emergencies & Lifeguards, Channel 2= Gate, Boathouse & office, Channel 3= Catering & Maintenance, & Channel 6= Day Camp
- D.
None of the above
- 12.Minor First Aid Treatment is recorded when
- A.
No further medical treatment will be required beyond what we can provide at Padonia
- B.
In a Day Camp Treatment Log when Day Camp children receive Minor First Aid
- C.
With every First Aid treatment even if just removing a splinter or putting on a band-aid
- D.
All of the above
- 13.Who do you talk to first about any harassment if you are being harassed?
- A.
Co workers
- B.
The harasser to tell that person to stop
- C.
Supervisor
- D.
Cheryl Bamberger or Fred Rigger
- 14.Material Safety Data Sheets
- A.
Provide safety information if someone is exposed to chemicals and similar products that we use on the Padonia property
- B.
Referred to as MSDS
- C.
Material Safety Data Sheet books must be consulted for proper treatment methods if exposed to chemicals or similar products
- D.
The MSDS books are located in the club office and the Membership Services Manager's Office
- E.
All of the above
- 15.Who do you talk to after any accident?
- A.
Parents
- B.
Co workers
- C.
Company management
- D.
Victim
- 16.Which statement describes the acronym PASS?
- A.
Pull the pin; aim at the base of the fire; squeeze lever; sweep side to side
- B.
Pull the pin; aim at the trash can; squeeze lever; sweep side to side
- C.
Pull the pin; aim at the base of the fire; squeeze lever; sweep up when finished
- D.
Pull the pin; aim at the base of the fire; squeeze handle; sweep side to side
- 17.Name some of the places you can find a blood borne pathogens kit in the park.
- A.
First Aid, Main Office
- B.
First Aid, Lakeside Pavilion
- C.
Barrett Pool, Open Air Pavilion, First Aid
- D.
First Aid; Gate
- 18.Name three types of safety gear made available to employees:
- A.
Goggles; safety vest, construction boots
- B.
Goggles; safety vest; chemical gloves
- C.
Goggles; ear protection; heavy duty work shirt
- D.
Goggles; safety vest; mittens
- 19.The most important piece of safety gear you can wear is:
- A.
Appropriate sunscreen
- B.
Appropriate attitude
- C.
Appropriate footwear
- D.
Appropriate hat
- 20.What do you need to do before driving a company vehicle?
- A.
Pass a driving test given by Freddie
- B.
Be registered in Human Resources
- C.
Decide if you really want the liability of driving for PPC
- D.
Be registered with the MVA
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