Employee Pre-season Quiz 2010 2

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| By Padoniaparkclub
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Padoniaparkclub
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Quizzes Created: 1 | Total Attempts: 152
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  • 1/20 Questions

    When clocking in for the day:

    • Scan finger then enter employee number
    • Everyone needs to enter in department number
    • Enter employee number then scan finger
    • None of the above
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Employee Pre-Season Quiz 2010 #2

Please enter your first name, last name, and department to recieve credit.

Employee Pre-season Quiz 2010 2 - Quiz

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  • 2. 

    A positive first impression is most often affected by:

    • What you actually say

    • Tone and clarity of how you say it

    • Body language or how we convey our feelings or attitudes, professional dress, gestures or eye contact

    • Anticipating a customer’s needs

    Correct Answer
    A. Body language or how we convey our feelings or attitudes, professional dress, gestures or eye contact
    Explanation
    Body language and nonverbal cues play a significant role in creating a positive first impression. These nonverbal signals, such as gestures, eye contact, and professional dress, can convey our feelings and attitudes towards others. They can help establish trust, confidence, and credibility, which are essential for making a positive impression. While what we say and how we say it are also important, body language often has a more immediate impact on others and can influence their perception of us before we even speak. Anticipating a customer's needs is also important but does not directly affect the first impression as much as body language does.

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  • 3. 

    In problem solving, L.A.S.T. stands for 

    • Listen, apologize, sympathy & think

    • List, apologize, solve & think

    • Listen, apologize, solve & thank

    • Look, apologize, solve & thank

    Correct Answer
    A. Listen, apologize, solve & thank
    Explanation
    The correct answer is "Listen, apologize, solve & thank." In problem solving, it is important to first listen to the issue at hand in order to fully understand it. Apologizing shows empathy and acknowledges the customer's frustration. Then, the focus should be on finding a solution to the problem. Finally, thanking the customer for bringing the issue to attention and allowing the opportunity to resolve it helps to maintain a positive relationship.

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  • 4. 

    Quality Customer Service is conveyed with:

    • Positive attitudes, being friendly & polite

    • Actions & efficiency of service

    • Appearance & body language

    • All of above

    Correct Answer
    A. All of above
    Explanation
    Quality customer service is conveyed through positive attitudes, being friendly and polite towards customers. This creates a welcoming and helpful environment. Additionally, the actions and efficiency of service play a crucial role in providing quality customer service. This includes promptly addressing customer needs and resolving any issues they may have. Appearance and body language also contribute to customer service as they can help create a professional and approachable image. Therefore, all of the above factors are essential in conveying quality customer service.

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  • 5. 

    Material Safety Data Sheets 

    • Provide safety information if someone is exposed to chemicals and similar products that we use on the Padonia property

    • Referred to as MSDS

    • Material Safety Data Sheet books must be consulted for proper treatment methods if exposed to chemicals or similar products

    • The MSDS books are located in the club office and the Membership Services Manager's Office

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The given correct answer is "All of the above." This means that all of the statements provided in the question are true. Material Safety Data Sheets (MSDS) do indeed provide safety information if someone is exposed to chemicals and similar products on the Padonia property. They are also referred to as MSDS. The MSDS books containing proper treatment methods in case of exposure to chemicals or similar products can be found in the club office and the Membership Services Manager's Office. Therefore, all of the statements mentioned are correct.

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  • 6. 

    Who do you talk to after any accident?         

    • Parents

    • Co workers

    • Company management

    • Victim

    Correct Answer
    A. Company management
    Explanation
    After any accident, it is important to talk to the company management. They are responsible for ensuring the safety and well-being of their employees, so they need to be informed about the incident. They can then take appropriate actions such as providing medical assistance, conducting an investigation, and implementing measures to prevent similar accidents in the future. Additionally, the company management may need to report the accident to relevant authorities and insurance companies.

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  • 7. 

    Which statement describes the acronym PASS?

    • Pull the pin; aim at the base of the fire; squeeze lever; sweep side to side

    • Pull the pin; aim at the trash can; squeeze lever; sweep side to side

    • Pull the pin; aim at the base of the fire; squeeze lever; sweep up when finished

    • Pull the pin; aim at the base of the fire; squeeze handle; sweep side to side

    Correct Answer
    A. Pull the pin; aim at the base of the fire; squeeze lever; sweep side to side
    Explanation
    The correct answer describes the acronym PASS as follows: Pull the pin; aim at the base of the fire; squeeze lever; sweep side to side. This acronym is commonly used to remember the correct steps for using a fire extinguisher. By pulling the pin, aiming at the base of the fire, squeezing the lever, and sweeping from side to side, one can effectively extinguish a fire.

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  • 8. 

    Employee parking is allowed in:

    • 3rd Bay of East Parking Lot

    • Field by Open Air Pavilion

    • Service Road by Lakeside Building

    • All of above

    Correct Answer
    A. All of above
    Explanation
    The correct answer is "All of above" because employee parking is allowed in all three locations mentioned: the 3rd Bay of East Parking Lot, the Field by Open Air Pavilion, and the Service Road by Lakeside Building.

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  • 9. 

    If I don’t understand something I am supposed to do for my job:

    • Ask my supervisor

    • Ask a coworker

    • Read the Employee Manual

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The correct answer is "All of the above" because when faced with a situation where you don't understand something in your job, it is best to seek guidance from various sources. Asking your supervisor ensures you get direct and reliable information from someone in a position of authority. Consulting a coworker who may have more experience or knowledge can provide additional insights and perspectives. Reading the Employee Manual is also important as it contains valuable information and guidelines that can help clarify any confusion. By utilizing all three options, you increase your chances of obtaining the necessary information to successfully complete your job tasks.

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  • 10. 

    If I have a problem with my paycheck I should first:

    • Talk to my Director

    • Have my parents call Human Resources

    • Ask a coworker

    • Go to the office and see Cheryl

    Correct Answer
    A. Talk to my Director
    Explanation
    The correct answer is to talk to my Director. This is because the Director is the person in charge and responsible for overseeing the employees and their paychecks. They would have the authority and knowledge to address any issues or concerns regarding the paycheck.

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  • 11. 

    Multiple use of the club facilities is more successful when we:

    • Work as a team

    • Remain Positive

    • Are proactive

    • Direct uncertainties to management

    • All of above

    Correct Answer
    A. All of above
    Explanation
    When multiple individuals use the club facilities, it is more successful when they work as a team, remain positive, are proactive, and direct uncertainties to management. Working as a team allows for effective collaboration and communication, ensuring smooth operations and a positive experience for all users. Remaining positive fosters a welcoming and enjoyable environment, encouraging more people to utilize the facilities. Being proactive helps identify and address potential issues before they escalate, leading to a more efficient and well-maintained facility. Directing uncertainties to management ensures that any concerns or questions are properly addressed and resolved, further enhancing the overall success of multiple facility usage.

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  • 12. 

    Most customers are lost due to:

    • Dissatisfied with services

    • Influenced by friends

    • Move out of area

    • Poor attitude by company employees

    Correct Answer
    A. Poor attitude by company employees
    Explanation
    Customers are most likely to be lost due to poor attitude by company employees. This could include rude or unhelpful behavior, lack of empathy, or a general negative attitude towards customers. Such behavior can leave customers feeling dissatisfied and frustrated, leading them to take their business elsewhere. Additionally, customers may also be influenced by their friends' negative experiences with the company, further contributing to their decision to leave. Moving out of the area or being dissatisfied with the services provided could also be factors, but poor attitude by company employees is the most likely explanation for customer loss.

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  • 13. 

    Minor First Aid Treatment is recorded when

    • No further medical treatment will be required beyond what we can provide at Padonia

    • In a Day Camp Treatment Log when Day Camp children receive Minor First Aid

    • With every First Aid treatment even if just removing a splinter or putting on a band-aid

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The correct answer is "All of the above." This means that all of the mentioned situations require recording Minor First Aid Treatment. Whether it is when no further medical treatment is needed beyond what can be provided at Padonia, when Day Camp children receive Minor First Aid, or even when a simple task like removing a splinter or applying a band-aid is performed, all instances should be recorded.

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  • 14. 

    Who do you talk to first about any harassment if you are being harassed?

    • Co workers

    • The harasser to tell that person to stop

    • Supervisor

    • Cheryl Bamberger or Fred Rigger

    Correct Answer
    A. The harasser to tell that person to stop
    Explanation
    The correct answer is to talk to the supervisor first about any harassment if you are being harassed. It is important to report the harassment to the supervisor so that appropriate action can be taken to address the issue and ensure a safe working environment. Talking to the harasser directly may not always be effective and could potentially escalate the situation further. Cheryl Bamberger and Fred Rigger are not mentioned in the question and therefore cannot be considered as options for reporting harassment.

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  • 15. 

    Name three types of safety gear made available to employees:

    • Goggles; safety vest, construction boots

    • Goggles; safety vest; chemical gloves

    • Goggles; ear protection; heavy duty work shirt

    • Goggles; safety vest; mittens

    Correct Answer
    A. Goggles; safety vest; chemical gloves
    Explanation
    The correct answer is Goggles; safety vest; chemical gloves. These three types of safety gear are commonly provided to employees to protect them from different hazards in the workplace. Goggles protect the eyes from debris, chemicals, and other potential eye injuries. Safety vests are worn to increase visibility and prevent accidents in high-risk areas. Chemical gloves are used to protect the hands from exposure to hazardous substances. Together, these safety gear items ensure the well-being and safety of employees in various work environments.

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  • 16. 

    What do you need to do before driving a company vehicle?

    • Pass a driving test given by Freddie

    • Be registered in Human Resources

    • Decide if you really want the liability of driving for PPC

    • Be registered with the MVA

    Correct Answer
    A. Be registered in Human Resources
    Explanation
    Before driving a company vehicle, you need to be registered in Human Resources. This is necessary to ensure that you are authorized and eligible to operate the company vehicle. Being registered in Human Resources allows the company to keep track of employees who are authorized to drive company vehicles and ensures that all necessary paperwork and documentation are completed before allowing you to drive. It also helps in maintaining a record of drivers for insurance and liability purposes.

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  • 17. 

    If you are under the age of 18 years old, how many hours can you work before you must take a break:

    • 8 hours

    • 6 hours

    • 5 hours

    • No break is necessary

    Correct Answer
    A. 5 hours
    Explanation
    If you are under the age of 18 years old, you must take a break after working for 5 hours. This is because there are legal restrictions on the number of hours that minors can work without taking a break. The purpose of this regulation is to protect the well-being and safety of young workers and ensure that they have adequate rest periods during their shifts.

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  • 18. 

    The Walkie Talkies have stations that are used for distinct purposes:

    • Channel 1= Emergencies & Lifeguards, Channel 2= Gate, Maintenance, Boathouse & office, Channel 3= Catering & Channel 6= Day Camp

    • Channel 1= Lifeguards, Channel 2= Gate, Emergencies, Maintenance, Boathouse & office, Channel 3= Catering & Channel 6= Day Camp

    • Channel 1= Emergencies & Lifeguards, Channel 2= Gate, Boathouse & office, Channel 3= Catering & Maintenance, & Channel 6= Day Camp

    • None of the above

    Correct Answer
    A. Channel 1= Emergencies & Lifeguards, Channel 2= Gate, Maintenance, Boathouse & office, Channel 3= Catering & Channel 6= Day Camp
    Explanation
    The given answer correctly identifies the stations for each channel on the Walkie Talkies. Channel 1 is used for emergencies and lifeguards, Channel 2 is used for the gate, maintenance, boathouse, and office, Channel 3 is used for catering, and Channel 6 is used for the day camp. This answer provides a clear and accurate explanation of the purposes of each channel.

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  • 19. 

    Name some of the places you can find a blood borne pathogens kit in the park.

    • First Aid, Main Office

    • First Aid, Lakeside Pavilion

    • Barrett Pool, Open Air Pavilion, First Aid

    • First Aid; Gate

    Correct Answer
    A. Barrett Pool, Open Air Pavilion, First Aid
    Explanation
    The blood borne pathogens kit can be found at Barrett Pool, Open Air Pavilion, and First Aid stations in the park. These locations are equipped with the necessary supplies and equipment to handle potential bloodborne pathogen incidents and ensure the safety of park visitors.

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  • 20. 

    The most important piece of safety gear you can wear is:

    • Appropriate sunscreen

    • Appropriate attitude

    • Appropriate footwear

    • Appropriate hat

    Correct Answer
    A. Appropriate footwear
    Explanation
    Appropriate footwear is the most important piece of safety gear because it provides protection and support for the feet, reducing the risk of injuries such as sprains, fractures, or cuts. It also helps to maintain stability and balance, especially in hazardous environments or during physical activities. Wearing the right footwear can prevent slips, trips, and falls, and ensure proper grip and traction on different surfaces. It is crucial to choose footwear that is suitable for the specific activity or environment to minimize the risk of accidents and promote overall safety.

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Quiz Review Timeline (Updated): Sep 11, 2024 +

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  • Current Version
  • Sep 11, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 26, 2010
    Quiz Created by
    Padoniaparkclub
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