Ece - Quality Is Job 1

5 Questions | Total Attempts: 69

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Job Quizzes & Trivia

Questions and Answers
  • 1. 
    The official definition of quality is "the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs."
    • A. 

      True

    • B. 

      False

  • 2. 
    The three core principles of quality are :
    • A. 

      A focus on teamwork; continuous self improvement; excellent advertising

    • B. 

      A focus on customers; participation and teamwork; and continuous improvement and learning

    • C. 

      A focus on product pricing; participation and teamwork; customer spiffs

  • 3. 
    Which is not considered part of the Consumer Benefit Package? 
    • A. 

      Pre-sale Support

    • B. 

      Warranties

    • C. 

      Product Variety

  • 4. 
    Voice of the customer is accomplished by listening and gather customer comments and needs.
    • A. 

      True

    • B. 

      False

  • 5. 
    Who is responsible for providing quality for our customers? 
    • A. 

      Everyone in the organization

    • B. 

      Executive Management

    • C. 

      Sales and Marketing

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