Ece - Quality Is Job 1
5 Questions
| Total Attempts: 76
Questions and Answers
- 1.The official definition of quality is "the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs."
- A.
True
- B.
False
- 2.The three core principles of quality are :
- A.
A focus on teamwork; continuous self improvement; excellent advertising
- B.
A focus on customers; participation and teamwork; and continuous improvement and learning
- C.
A focus on product pricing; participation and teamwork; customer spiffs
- 3.Which is not considered part of the Consumer Benefit Package?
- A.
Pre-sale Support
- B.
Warranties
- C.
Product Variety
- 4.Voice of the customer is accomplished by listening and gather customer comments and needs.
- A.
True
- B.
False
- 5.Who is responsible for providing quality for our customers?
- A.
Everyone in the organization
- B.
Executive Management
- C.
Sales and Marketing
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