Diversity In The Workplace For Line Managers

26 Questions | Total Attempts: 524

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Diversity In The Workplace For Line Managers - Quiz

This quiz will test your knowledge on concepts from the Diversity in the Workplace Seminar. INSTRUCTIONS - Diversity Quiz 1) There are 26 questions and you will have 30 minutes to complete the quiz. You may use the internet to assist with your answer but keep in mind that you are timed. 2) To access the quiz you must click on the start quiz button. 3) Start by reading each questions carefully, then click on your answer. 4) Once you have answered, it will automatically change to the next question. 5) On the left corner, above the question, there is a symbol showing if you answered the question correctly. There will be a green checkmark for the right answer and a red X for the wrong answer. If you want to see your answer and the


Questions and Answers
  • 1. 
    As Line Managers, workplace diversity knowledge is essential because
    • A. 

      Calgary companies are globalized

    • B. 

      Can be used to solve conflict

    • C. 

      Can be used to effectively communicate

    • D. 

      All of the above

    • E. 

      B&C

  • 2. 
    Diversity is one of the biggest challenges that companies face.
    • A. 

      True

    • B. 

      False

  • 3. 
    Diversity is greater today than it has been in the past.
    • A. 

      True

    • B. 

      False

  • 4. 
    Alberta has a legislation that protects diversity. What is the name of this legislation?
    • A. 

      Alberta Human Rights, Multiculturalism and Citizenship Act

    • B. 

      Alberta Human Rights, Citizenship and Multiculturalism Act

    • C. 

      Alberta Human Rights Act

    • D. 

      Alberta Human Rights and Multiculturalism Code

    • E. 

      None of the above

  • 5. 
    If a person has concerns or questions regarding the above act, what body could an employee contact?
    • A. 

      Alberta Human Rights and Citizenship Commission

    • B. 

      Alberta Human Rights Governing Body

    • C. 

      Alberta Employee Relations Board

    • D. 

      Alberta Human Rights Commission

    • E. 

      None of the above

  • 6. 
    Which of the following is not a protected area under the legislation from Question #4? 
    • A. 

      Mental Disability

    • B. 

      Marital Status

    • C. 

      Source of income

    • D. 

      Amount of income

    • E. 

      Sexual Orientation

  • 7. 
    An employee or employer  can discriminate against someone based on anything that is issued or displayed to the public.
    • A. 

      True

    • B. 

      False

  • 8. 
    If an employee files a complaint, the employer cannot retaliate or assist with someone making a complaint.
    • A. 

      True

    • B. 

      False

  • 9. 
    Employers have a Duty to                      .
  • 10. 
                                             occurs if accommodation would create onerous conditions for an employer or service provider, for example, intolerable financial costs or serious disruption to business. To determine if undue hardship would occur, the employer or service provider should review factors such as: financial, size, resources, disruptions of operations, and health and safety concern. 
  • 11. 
    High-context cultural communication involves
    • A. 

      Greater emphasis on nonverbal than verbal

    • B. 

      Direct communication

    • C. 

      Closer distance to people who they are speaking with

    • D. 

      Greater emphasis on verbal than nonverbal

    • E. 

      A & C

  • 12. 
    A smile (gesture) is universal. 
    • A. 

      True

    • B. 

      False

    • C. 

      Only in North America and Asia

    • D. 

      Only in North American countries

  • 13. 
    On average, there are _________ generations presented in the workplace.
    • A. 

      One

    • B. 

      Two

    • C. 

      Three

    • D. 

      Four

  • 14. 
    Nonverbal communication is not essential to effective listening. 
    • A. 

      True

    • B. 

      False

  • 15. 
    Effect listening during communication involves
    • A. 

      Paraphrasing content

    • B. 

      Reflecting on underlying feelings

    • C. 

      Active Listening

    • D. 

      All of the above

    • E. 

      A & C

  • 16. 
    Ignorance of differences does not create conflict in the workplace.
    • A. 

      True

    • B. 

      False

  • 17. 
    What are the 5 approaches to dealing with conflict?
    • A. 

      Ignoring, Competing, Accommodating, Sharing, Collaborating

    • B. 

      Ignoring, Competing, Accommodating, Compromising, Collaborating

    • C. 

      Ignoring, Competing, Accommodating, Opposing, Collaborating

    • D. 

      Avoiding, Competing, Accommodating, Compromising, Collaborating

  • 18. 
    For effective communication in the workplace, one must speak with a sense of                      .
  • 19. 
    Diversity at the workplace is
    • A. 

      The many talents that each employee brings to the table

    • B. 

      The experiences that each person brings to the table

    • C. 

      All the differences that makes everyone unique

    • D. 

      The sexual orientation that each employee is

    • E. 

      All of the above

  • 20. 
    How can diversity benefit the organization?
    • A. 

      ROI (Return on Investment)

    • B. 

      Competitive Advantage

    • C. 

      Adaptability

    • D. 

      A&B

    • E. 

      All of the above

  • 21. 
    Which of the following is true regarding women and men communication differences? 
    • A. 

      Women will ask questions to verify information, and men will not even if they don't get it

    • B. 

      Women use language to build and maintain relationships, and men use language to dominate, take control, maintain independence, and to avoid failure

    • C. 

      When women nod their head it means they understand, and when men nod their head, it means yes

    • D. 

      All of the above

    • E. 

      A & B

  • 22. 
    Which of the following is not a way that line managers can promote an inclusive workplace that embraces diversity and equity?
    • A. 

      Provide an environment where employees feel comfortable speaking with you about work related issues

    • B. 

      Create a diverse candidate pool by trying to recruit through new and different resources

    • C. 

      Openly discuss and discuss diversity as a strength

    • D. 

      Demonstrate respect for the work of some employees and pay attention to reports of inappropriate behaviour

    • E. 

      Develop flexible ways to motivate employees outside of the competitive aggressive style that may not resonate with some workers

  • 23. 
    Which of the following is false regarding Generation Y (1981-2000) communication?
    • A. 

      Less touchy communication

    • B. 

      Communicate through emails and voice mail

    • C. 

      Communication through the internet

    • D. 

      Bad punctuation and spelling

    • E. 

      Super informal language for example, "dude"

  • 24. 
    Which of the following is false regarding Generation X (1965-1980) communication?
    • A. 

      Communicate through cell phones

    • B. 

      Like direct and immediate communication

    • C. 

      Likes memos

    • D. 

      Rather talk on the phone when at work

  • 25. 
    Which of the following is false regarding the Baby Boomer (1946-1964) generation's communication?
    • A. 

      Like face-to-face communication

    • B. 

      Love to talk on the phone at any time

    • C. 

      Casual language

    • D. 

      Communicate through cell phones

    • E. 

      C & D

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