Diversity In The Workplace For Line Managers
(125).jpg "Diversity In The Workplace For Line Managers - Quiz")
This quiz will test your knowledge on concepts from the Diversity in the Workplace Seminar. INSTRUCTIONS - Diversity Quiz1) There are 26 questions and you will have 30 minutes to complete the quiz. You may use the internet to assist with your answer but keep in mind that you are timed. 2) To access the quiz you must click on the start quiz button. 3) Start by reading each questions carefully, then click on your answer. 4) Once you have answered, it will automatically change to the next question. 5) On the left corner, above the question, there is Read morea symbol showing if you answered the question correctly. There will be a green checkmark for the right answer and a red X for the wrong answer. If you want to see your answer and the correct answer, click on the view answer beside the previous question result. 6) Once you have answered the last question, the screen will appear with your mark. 7) If you receive 70% and over, you will be issued a Certification of Achievement, which you may print if you like. 8) Grading system: A: 90% - 100% B: 80% - 79% C: 70% - 79% D: 55% - 69% E: 0% - 54%
- 1.
As Line Managers, workplace diversity knowledge is essential because
- A.
Calgary companies are globalized
- B.
Can be used to solve conflict
- C.
Can be used to effectively communicate
- D.
All of the above
- E.
B&C
Correct Answer
D. All of the aboveExplanation
Workplace diversity knowledge is essential for Line Managers because Calgary companies are globalized, and having knowledge about diversity helps them navigate and adapt to different cultural backgrounds and perspectives. This knowledge can also be used to solve conflicts that may arise due to cultural differences, as understanding and respecting diversity can lead to effective conflict resolution. Additionally, diversity knowledge enables Line Managers to effectively communicate with a diverse workforce, ensuring that messages are understood and received by employees from different backgrounds.Rate this question:
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- 2.
Diversity is one of the biggest challenges that companies face.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Diversity refers to the presence of a variety of different backgrounds, perspectives, and experiences within a company. Managing diversity can be challenging as it requires creating an inclusive and respectful work environment that values and leverages the differences among employees. Companies need to address issues related to diversity such as bias, discrimination, and lack of representation to foster a diverse and inclusive workplace. Therefore, it can be said that diversity is indeed one of the biggest challenges that companies face.Rate this question:
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- 3.
Diversity is greater today than it has been in the past.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that diversity is currently more prevalent than in previous times. This could be due to various factors such as globalization, increased immigration, and improved awareness and acceptance of different cultures and identities. It implies that society today is more inclusive and representative of various backgrounds, perspectives, and experiences.Rate this question:
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- 4.
Alberta has a legislation that protects diversity. What is the name of this legislation?
- A.
Alberta Human Rights, Multiculturalism and Citizenship Act
- B.
Alberta Human Rights, Citizenship and Multiculturalism Act
- C.
Alberta Human Rights Act
- D.
Alberta Human Rights and Multiculturalism Code
- E.
None of the above
Correct Answer
C. Alberta Human Rights ActExplanation
The correct answer is Alberta Human Rights Act. This legislation in Alberta is specifically focused on protecting human rights, ensuring equality, and preventing discrimination based on various grounds, including race, gender, religion, and disability. It aims to promote diversity and inclusivity within the province by safeguarding the rights and freedoms of all individuals.Rate this question:
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- 5.
If a person has concerns or questions regarding the above act, what body could an employee contact?
- A.
Alberta Human Rights and Citizenship Commission
- B.
Alberta Human Rights Governing Body
- C.
Alberta Employee Relations Board
- D.
Alberta Human Rights Commission
- E.
None of the above
Correct Answer
D. Alberta Human Rights CommissionExplanation
If a person has concerns or questions regarding the above act, they could contact the Alberta Human Rights Commission. This body is responsible for enforcing and promoting human rights in Alberta, Canada. They provide information, advice, and support to individuals who believe their rights have been violated. They also investigate complaints of discrimination and work towards resolving them through mediation or formal hearings. Therefore, if an employee has concerns or questions related to human rights, the Alberta Human Rights Commission would be the appropriate body to contact.Rate this question:
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- 6.
Which of the following is not a protected area under the legislation from Question #4?
- A.
Mental Disability
- B.
Marital Status
- C.
Source of income
- D.
Amount of income
- E.
Sexual Orientation
Correct Answer
D. Amount of incomeExplanation
The question asks for the option that is not a protected area under legislation. Protected areas typically refer to characteristics or traits that are safeguarded against discrimination. The options "Mental Disability," "Marital Status," "Source of income," and "Sexual Orientation" are all examples of protected areas as they are commonly protected under anti-discrimination laws. However, "Amount of income" is not typically considered a protected area, as income level is not usually protected against discrimination.Rate this question:
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- 7.
An employee or employer can discriminate against someone based on anything that is issued or displayed to the public.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Discrimination in the workplace is not allowed based on any characteristic that is issued or displayed to the public. This means that an employee or employer cannot discriminate against someone based on factors such as race, gender, age, religion, disability, or any other protected characteristic. Discrimination based on these factors is prohibited by laws and regulations in most countries, and individuals who experience such discrimination may have legal recourse. Therefore, the statement that an employee or employer can discriminate against someone based on anything that is issued or displayed to the public is false.Rate this question:
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- 8.
If an employee files a complaint, the employer cannot retaliate or assist with someone making a complaint.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
An employee has the right to file a complaint without fear of retaliation or assistance from their employer. This ensures that employees can freely express their concerns or grievances without facing any negative consequences from their employer. It promotes a safe and fair working environment where employees feel comfortable addressing any issues they may have.Rate this question:
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- 9.
Employers have a Duty to .
Correct Answer
accommodateExplanation
Employers have a duty to accommodate their employees. This means that they are required to make necessary adjustments or modifications to ensure that employees with disabilities or special needs are able to perform their job duties to the best of their ability. Accommodations can include providing assistive technology, making changes to the physical workspace, adjusting work schedules, or providing additional training or support. This duty is based on the principle of equal opportunity and non-discrimination, ensuring that all employees have a fair chance to succeed in the workplace.Rate this question:
- 10.
occurs if accommodation would create onerous conditions for an employer or service provider, for example, intolerable financial costs or serious disruption to business. To determine if undue hardship would occur, the employer or service provider should review factors such as: financial, size, resources, disruptions of operations, and health and safety concern.
Correct Answer
undue hardshipExplanation
Undue hardship occurs when accommodating a person would create significant difficulties or burdens for an employer or service provider, such as excessive financial costs or major disruptions to their business operations. To assess whether undue hardship would occur, the employer or service provider should consider factors such as their financial situation, company size, available resources, potential disruptions to operations, and any health and safety concerns that may arise.Rate this question:
- 11.
High-context cultural communication involves
- A.
Greater emphasis on nonverbal than verbal
- B.
Direct communication
- C.
Closer distance to people who they are speaking with
- D.
Greater emphasis on verbal than nonverbal
- E.
A & C
Correct Answer
E. A & CExplanation
High-context cultural communication involves greater emphasis on nonverbal communication than verbal communication and closer distance to the people they are speaking with. In high-context cultures, nonverbal cues such as body language, facial expressions, and tone of voice are given more importance in conveying meaning and understanding. Additionally, people from high-context cultures tend to have closer physical proximity when communicating, as they value personal connections and relationships. Therefore, the correct answer is A & C.Rate this question:
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- 12.
A smile (gesture) is universal.
- A.
True
- B.
False
- C.
Only in North America and Asia
- D.
Only in North American countries
Correct Answer
B. FalseExplanation
A smile (gesture) is not universal, as different cultures and societies have different interpretations and meanings associated with smiling. While smiling is generally seen as a positive expression in many cultures, there are also cultures where smiling may be interpreted differently or may not be as commonly used as a form of communication. Therefore, it cannot be considered universal.Rate this question:
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- 13.
On average, there are _________ generations presented in the workplace.
- A.
One
- B.
Two
- C.
Three
- D.
Four
Correct Answer
C. ThreeExplanation
On average, there are three generations presented in the workplace. This is because people from different age groups, such as Baby Boomers, Generation X, and Millennials, are often working together in the same organization. Each generation brings its own unique perspectives, values, and work styles, which can lead to both challenges and opportunities for collaboration and innovation in the workplace. Having a diverse mix of generations can contribute to a more dynamic and inclusive work environment.Rate this question:
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- 14.
Nonverbal communication is not essential to effective listening.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Nonverbal communication plays a crucial role in effective listening. While verbal communication focuses on the words being spoken, nonverbal cues such as body language, facial expressions, and tone of voice provide additional information and context. These nonverbal cues can help us understand the speaker's emotions, intentions, and attitudes, which are essential for accurate interpretation and comprehension. Therefore, nonverbal communication is indeed essential to effective listening, making the given answer "False" correct.Rate this question:
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- 15.
Effect listening during communication involves
- A.
Paraphrasing content
- B.
Reflecting on underlying feelings
- C.
Active Listening
- D.
All of the above
- E.
A & C
Correct Answer
D. All of the aboveExplanation
The correct answer is "All of the above". This means that the effect listening during communication involves paraphrasing content, reflecting on underlying feelings, and active listening. Paraphrasing content involves restating or summarizing what the speaker has said to ensure understanding. Reflecting on underlying feelings involves recognizing and acknowledging the emotions behind the speaker's words. Active listening involves fully engaging in the conversation, paying attention, and responding appropriately. Therefore, all three options are correct and contribute to effective listening during communication.Rate this question:
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- 16.
Ignorance of differences does not create conflict in the workplace.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement "Ignorance of differences does not create conflict in the workplace" is false. Ignorance of differences can lead to misunderstandings, miscommunication, and biases, which can ultimately result in conflict in the workplace. When individuals are unaware or dismissive of the diverse perspectives, backgrounds, and experiences of their colleagues, it can create a hostile and divisive work environment. Embracing and valuing differences, on the other hand, promotes inclusivity, collaboration, and harmony in the workplace.Rate this question:
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- 17.
What are the 5 approaches to dealing with conflict?
- A.
Ignoring, Competing, Accommodating, Sharing, Collaborating
- B.
Ignoring, Competing, Accommodating, Compromising, Collaborating
- C.
Ignoring, Competing, Accommodating, Opposing, Collaborating
- D.
Avoiding, Competing, Accommodating, Compromising, Collaborating
Correct Answer
D. Avoiding, Competing, Accommodating, Compromising, CollaboratingExplanation
The correct answer is "Avoiding, Competing, Accommodating, Compromising, Collaborating". These five approaches represent different strategies for dealing with conflict. Avoiding involves ignoring or avoiding the conflict altogether. Competing involves a win-lose mentality where one party tries to dominate the other. Accommodating involves giving in to the other party's demands. Compromising involves finding a middle ground where both parties give up something to reach a solution. Collaborating involves working together to find a mutually beneficial solution. These approaches offer different ways to address conflict depending on the situation and the desired outcome.Rate this question:
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- 18.
For effective communication in the workplace, one must speak with a sense of .
Correct Answer
equalityExplanation
For effective communication in the workplace, one must speak with a sense of equality. This means treating everyone with fairness and respect, regardless of their position or background. By speaking with a sense of equality, individuals can create a positive and inclusive work environment where everyone feels valued and heard. This promotes open and honest communication, encourages collaboration, and helps to build strong relationships among team members.Rate this question:
- 19.
Diversity at the workplace is
- A.
The many talents that each employee brings to the table
- B.
The experiences that each person brings to the table
- C.
All the differences that makes everyone unique
- D.
The sexual orientation that each employee is
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
The correct answer is "All of the above". This is because diversity at the workplace encompasses all of the mentioned aspects. It includes the various talents and skills that each employee brings, the different experiences and perspectives that each person has, and the unique differences among individuals. Additionally, diversity also includes factors like sexual orientation, which contribute to a diverse and inclusive work environment.Rate this question:
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- 20.
How can diversity benefit the organization?
- A.
ROI (Return on Investment)
- B.
Competitive Advantage
- C.
Adaptability
- D.
A&B
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
Diversity can benefit an organization in multiple ways. Firstly, it can lead to a higher ROI as diverse teams bring different perspectives and ideas, which can result in more innovative solutions and increased productivity. Secondly, diversity can provide a competitive advantage by allowing organizations to better understand and cater to a diverse customer base. Additionally, diverse teams are often more adaptable and better able to navigate and respond to changes in the business environment. Therefore, all of the mentioned options (ROI, competitive advantage, and adaptability) can contribute to the overall benefits of diversity for an organization.Rate this question:
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- 21.
Which of the following is true regarding women and men communication differences?
- A.
Women will ask questions to verify information, and men will not even if they don't get it
- B.
Women use language to build and maintain relationships, and men use language to dominate, take control, maintain independence, and to avoid failure
- C.
When women nod their head it means they understand, and when men nod their head, it means yes
- D.
All of the above
- E.
A & B
Correct Answer
D. All of the aboveExplanation
Women and men communication differences include several aspects. Women tend to ask questions to ensure the accuracy of information, while men may not ask questions even if they do not fully understand. Additionally, women often use language to establish and nurture relationships, while men may use language to assert dominance, maintain control, preserve independence, and avoid failure. Furthermore, nodding of the head can have different meanings for women and men. When women nod, it typically signifies understanding, whereas for men, nodding often indicates agreement or affirmation. Therefore, all of the above statements are true regarding women and men communication differences.Rate this question:
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- 22.
Which of the following is not a way that line managers can promote an inclusive workplace that embraces diversity and equity?
- A.
Provide an environment where employees feel comfortable speaking with you about work related issues
- B.
Create a diverse candidate pool by trying to recruit through new and different resources
- C.
Openly discuss and discuss diversity as a strength
- D.
Demonstrate respect for the work of some employees and pay attention to reports of inappropriate behaviour
- E.
Develop flexible ways to motivate employees outside of the competitive aggressive style that may not resonate with some workers
Correct Answer
D. Demonstrate respect for the work of some employees and pay attention to reports of inappropriate behaviourExplanation
D is the answer because it should state: Demonstrate respect for the work of ALL (not SOME)employees and pay attention to reports of inappropriate behaviourRate this question:
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- 23.
Which of the following is false regarding Generation Y (1981-2000) communication?
- A.
Less touchy communication
- B.
Communicate through emails and voice mail
- C.
Communication through the internet
- D.
Bad punctuation and spelling
- E.
Super informal language for example, "dude"
Correct Answer
A. Less touchy communicationExplanation
Generation Y (1981-2000) actually tends to have more touchy communication compared to previous generations. They are known for their preference for face-to-face communication and their desire for personal connections. Therefore, the statement "Less touchy communication" is false.Rate this question:
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- 24.
Which of the following is false regarding Generation X (1965-1980) communication?
- A.
Communicate through cell phones
- B.
Like direct and immediate communication
- C.
Likes memos
- D.
Rather talk on the phone when at work
Correct Answer
C. Likes memosExplanation
Generation X (1965-1980) is known for their preference for direct and immediate communication, as well as their affinity for using cell phones for communication. However, the statement "Likes memos" is false regarding Generation X communication. Memos are typically associated with a more formal and traditional style of communication, which is not favored by Generation X. They are more inclined towards informal and instant forms of communication, such as texting or emailing.Rate this question:
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- 25.
Which of the following is false regarding the Baby Boomer (1946-1964) generation's communication?
- A.
Like face-to-face communication
- B.
Love to talk on the phone at any time
- C.
Casual language
- D.
Communicate through cell phones
- E.
C & D
Correct Answer
E. C & DExplanation
The Baby Boomer generation, born between 1946 and 1964, is known for valuing face-to-face communication and enjoying talking on the phone at any time. Therefore, options A and B are true regarding their communication style. However, the statement "Communicate through cell phones" (option D) is false because cell phones were not available during the entire span of the Baby Boomer generation. Additionally, option C, which states "Casual language," is also false as Baby Boomers tend to value more formal language in their communication.Rate this question:
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- 26.
Which of the following is false regarding the Veterans (1922-1945) generation's communication?
- A.
Like communication through a memo
- B.
Like to communication through email
- C.
Like one-on-one communication
- D.
Communication is formal
Correct Answer
B. Like to communication through emailExplanation
The given answer states that the Veterans (1922-1945) generation does not like to communicate through email. This suggests that the generation prefers other forms of communication over email.Rate this question:
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