Make eye contact
Point your heart towards them
Tell them everything you know about a product or service
Apologize, do a replacement and have customer ship back the incorrect item
Tell the customer to return the wrong item. Once we receive, offer a resend.
Apologize and have the customer ship back the incorrect item
Have the customer ship back the incorrect item and help them to place an order for the correct one
Have the customer return the item and dispatch a new one, once the old shipment reaches you
Help the customer to create a flex label free of charge and when the item returns, ship out a new one
Help the customer to create a flex label free of charge and do a replacement order for a new item right away
Have the customer return the damaged item and place a brand new order for the new item
Wait for them to ask someone else
Ask for details about the problem
Tell them to come back later
Ask a colleague or supervisor
Tell them you do not know the answer
Uniform and hygiene
Telling customers you don't know the answer to their question
May I help you?
What are you looking for today?
Did you find everything your were looking for today?
Are you crazy?