CSAT And Pst Evaluation

12 Questions

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CSAT And Pst Evaluation

Customer Satisfaction and Product Specific Training Evaluation.


Questions and Answers
  • 1. 
    _____________ is the organization's ability to supply their customer's wants and needs.
  • 2. 
    Customer Service is the ability to avoid a service or product in the way that has been promised.
    • A. 

      True

    • B. 

      False

  • 3. 
    Customer Service is any contract between a customer and a company that causes a ____________ perception by customers.
    • A. 

      Negative

    • B. 

      Positive

    • C. 

      Both A and B

    • D. 

      Neither A nor B

    • E. 

      None of the above

  • 4. 
    Product Knowledge.How much is the Enrolment fee for FREEDOM MEMBERSHIP?
    • A. 

      49.95

    • B. 

      8.42

    • C. 

      19.95

    • D. 

      48.88

  • 5. 
    Product Knowledge.How much is the Enrolment fee for ILLUSTRIOUS PERKS?
    • A. 

      8.42

    • B. 

      49.95

    • C. 

      48.88

    • D. 

      19.95

  • 6. 
    True or False.The office address of Select Platinum Credit is 1446 Jeffrey’s Road PMB 352 Rocky Mount NC 27804
    • A. 

      True

    • B. 

      False

  • 7. 
    The office of Illustrious Perks is located in North Carolina.
    • A. 

      True

    • B. 

      False

  • 8. 
    The first step on the call flow is ___________ opening.
  • 9. 
    The second step in the call flow is ____________.
  • 10. 
    The third step in the call flow is ______________.
  • 11. 
    In the call flow, before you close the conversation you will ___________ the actions that you have taken.
  • 12. 
    Our PMO is __________.
    • A. 

      Pretty

    • B. 

      Sexy

    • C. 

      Hot

    • D. 

      All of the Above.

    • E. 

      No Comment