Customer Service And Training Quiz!

11 Questions | By Jcmallari | Last updated: Mar 21, 2022 | Total Attempts: 85

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Are you familiar with customer service and training? Customer service training aims to teach and support the employees. The employer shows the employee what they must know to improve customer satisfaction. It involves teaching skills, learning product details, and working with customer service software to give the individual the best customer service possible. This quiz will tell you all about customer service and training. All the best.

Questions and Answers

1.

_____________ is the organization's ability to supply its customer's wants and needs.
2.

Customer Service is the ability to avoid service or product in a way that has been promised.
- A.
  
  True
- B.
  
  False
3.

Customer Service is any contract between a customer and a company that causes a ____________ perception by customers.
- A.
  
  Negative
- B.
  
  Positive
- C.
  
  Both A and B
- D.
  
  Neither A nor B
- E.
  
  None of the above
4.

How much is the Enrolment fee for FREEDOM MEMBERSHIP?
- A.
  
  49.95
- B.
  
  8.42
- C.
  
  19.95
- D.
  
  48.88
5.

Product Knowledge. How much is the Enrolment fee for ILLUSTRIOUS PERKS?
- A.
  
  8.42
- B.
  
  49.95
- C.
  
  48.88
- D.
  
  19.95
6.

The office address of Select Platinum Credit is 1446 Jeffrey’s Road PMB 352 Rocky Mount NC 27804.
- A.
  
  True
- B.
  
  False
7.

The office of Illustrious Perks is located in North Carolina.
- A.
  
  True
- B.
  
  False
8.

The first step on the call flow is ___________ opening.
9.

The second step in the call flow is ____________.
10.

The third step in the call flow is ______________.
11.

In the call flow, before you close the conversation you will ___________ the actions that you have taken.