CSAT And Pst Evaluation
12 Questions
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Customer Satisfaction and Product Specific Training Evaluation.
Questions and Answers
- 1._____________ is the organization's ability to supply their customer's wants and needs.
- 2.Customer Service is the ability to avoid a service or product in the way that has been promised.
- A.
True
- B.
False
- 3.Customer Service is any contract between a customer and a company that causes a ____________ perception by customers.
- A.
Negative
- B.
Positive
- C.
Both A and B
- D.
Neither A nor B
- E.
None of the above
- 4.Product Knowledge.How much is the Enrolment fee for FREEDOM MEMBERSHIP?
- A.
49.95
- B.
8.42
- C.
19.95
- D.
48.88
- 5.Product Knowledge.How much is the Enrolment fee for ILLUSTRIOUS PERKS?
- A.
8.42
- B.
49.95
- C.
48.88
- D.
19.95
- 6.True or False.The office address of Select Platinum Credit is 1446 Jeffrey’s Road PMB 352 Rocky Mount NC 27804
- A.
True
- B.
False
- 7.The office of Illustrious Perks is located in North Carolina.
- A.
True
- B.
False
- 8.The first step on the call flow is ___________ opening.
- 9.The second step in the call flow is ____________.
- 10.The third step in the call flow is ______________.
- 11.In the call flow, before you close the conversation you will ___________ the actions that you have taken.
- 12.Our PMO is __________.
- A.
Pretty
- B.
Sexy
- C.
Hot
- D.
All of the Above.
- E.
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