Continuous Improvement (Ci) Mindset

7 Questions | Total Attempts: 719

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Continuous Improvement (Ci) Mindset

Answer these 7 simple questions to learn whether you've got the "Continuous Improvement (CI) Mindset", and learn a bit more about how Continuous Improvement can make your life simpler and smarter. (Time required: 5 minutes. )


Questions and Answers
  • 1. 
    When going on holiday what helps you to know that you are not going to miss your flight
    • A. 

      A friendly person at the check-in desk that doesn't charge me for my overweight luggage

    • B. 

      TV monitors for flight number, check-in desk, departure gate, on/off schedule information, clear signage

    • C. 

      Self check-in station so that I can avoid the queues

    • D. 

      That I could purchase my duty free off line so all I need to do is pick it up

  • 2. 
    You are moving on to another function (job) how do you prepare your departure and ensure you set your successor up for success?
    • A. 

      I write a handover document covering the key items that I do - the rest should be easy to figure out

    • B. 

      My job is really complex so it is impossible to write down what I do

    • C. 

      This is the responsibility of my manager

    • D. 

      I try to capture all the elements of my job and arrange for a few face to face meetings to go through in real life

  • 3. 
    You are looking to purchase a toaster, online.  What typically dictates your decision?
    • A. 

      The level of management activity that went into the production of the toaster

    • B. 

      A combination of quality/design, price and on-time delivery

    • C. 

      The amount of time the item spent in the manufacturers warehouse

    • D. 

      The colour. I cannot have a kitchen appliance that clashes with my wallpaper!

  • 4. 
    In your daily work (process) who do you consider the customer of your work?
    • A. 

      Peter Voser

    • B. 

      The person using the end product (e.g. fuelling their car)

    • C. 

      The end customer of my work

    • D. 

      My line manager and/or their line manager

  • 5. 
    You've noticed that your PC is taking a long time to shut down every day.  What should you do?
    • A. 

      Get a new one, easy!

    • B. 

      Live with it after all technology is unpredictable and if all fails drop kick the laptop out of the window…problem solved!

    • C. 

      Run a virus scan and see what is causing the slow down, fix the bug and remove the offending software

    • D. 

      Backup everything, format the hard drive, reload a clean operating system, reinstall MS Office then restore all your files!

  • 6. 
    Everyday your Outlook inbox is overflowing with email and everyday it makes you feel stressed.  What should you do?
    • A. 

      Delete everything!

    • B. 

      Visually scan for the important ones and deal with just those

    • C. 

      Copy everything to an archive folder in case you need it in the future

    • D. 

      Apply several proven techniques that help you automatically filter, sort, delete based on your criteria

  • 7. 
    You notice that each month your credit card statement has a $5 charge from an unkown company.  What should you do?
    • A. 

      Keep paying it because the charge must be legitiamate - you just can't remember what it is.

    • B. 

      Validate the source of the charge by contacting the credit card company. Then pay if genuine, or put a block on it if not.

    • C. 

      Keep paying because the amount is too small to worry about.

    • D. 

      Ignore your credit card statement all together because it is too stressful to think about it.

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