Comprehensive OS Sales Quiz
The Comprehensive OS Sales Quiz tests your understanding of the Broder Selling Modules and Product/Service Pitches
Questions and Answers
- 1.
"Besides you, are there other decision makers that buy apparel?" This is a question that you might ask during what stage of the Sales Call?
- A.
The Close
- B.
Presenting the Pitch
- C.
Post Pitch
- D.
Picking the Pitch
Correct Answer
D. Picking the PitchExplanation
This question would be asked during the "Picking the Pitch" stage of the sales call. This stage involves identifying and selecting the most appropriate sales pitch or approach to use based on the customer's needs and preferences. By asking if there are other decision makers that buy apparel besides the person you are speaking to, you are trying to gather information about the customer's buying process and who else may be involved in the decision-making. This information can help you tailor your pitch and address any concerns or considerations that may arise from having multiple decision makers involved.Rate this question:
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- 2.
In which stage of the Sales Call should you sell features and benefits, and focus on competitive advantages?
- A.
Picking the Pitch (The Pre-Call)
- B.
Post Pitch (Post-Call)
- C.
Presenting the Pitch (The Sales Call)
- D.
None of the Above
Correct Answer
C. Presenting the Pitch (The Sales Call)Explanation
During the stage of presenting the pitch in a sales call, it is appropriate to sell features and benefits and focus on competitive advantages. This is the moment when the salesperson has the opportunity to showcase the product or service and highlight its unique selling points. By emphasizing the features and benefits, and highlighting the competitive advantages, the salesperson can effectively persuade the potential customer to make a purchase. This stage is crucial in convincing the customer that the product or service being offered is the best choice for their needs.Rate this question:
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- 3.
It is important to ask only Open Ended questions during the sales process. Closed-Ended questions make the customer shut down and are detrimental in every stage of any sale.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Closed-ended questions are not always detrimental in every stage of a sale. While open-ended questions allow for more detailed and insightful responses, closed-ended questions can be useful in certain situations. They are effective for gathering specific information, confirming understanding, and guiding the conversation towards a desired direction. Closed-ended questions can also help in qualifying leads and making the sales process more efficient. Therefore, it is not necessary to ask only open-ended questions during the sales process.Rate this question:
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- 4.
While you are in the "Present the Pitch" stage, it is important to ask questions that will help you identify the company decision maker(s)?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
During the "Present the Pitch" stage, the focus is on presenting the pitch to the audience and conveying the information effectively. It is not the appropriate time to ask questions that aim to identify the company decision maker(s). The purpose of this stage is to showcase the product or service and persuade the audience, rather than gathering information about the decision-making process. Therefore, the statement is false.Rate this question:
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- 5.
You are totally prepared for the Sales Call if you have: confirmed meeting logistics, identified decision makers, prepared support collateral/product samples, and reviewed all concessions.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
To be totally prepared for a sales call, it is not enough to just have confirmed meeting logistics, identified decision makers, prepared support collateral/product samples, and reviewed all concessions. There are other important factors to consider such as understanding the customer's needs, researching their industry, and having a clear sales pitch. Therefore, the statement that you are totally prepared for the sales call with just those mentioned factors is false.Rate this question:
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- 6.
During the Pre-Calls, you may have spoken to multiple buyers, it is appropriate to recap these multiple objectives while opening the meeting?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
It is appropriate to recap multiple objectives while opening the meeting because it helps to ensure that all parties involved are on the same page and have a clear understanding of the goals and expectations for the meeting. By summarizing the objectives discussed during the pre-calls, it allows for a smooth transition into the meeting and helps to establish a common understanding among the participants. This can lead to more productive and focused discussions during the meeting.Rate this question:
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- 7.
It is essential to schedule the next appointment during The Closing.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Scheduling the next appointment during The Closing is essential because it ensures that the customer is committed to returning and continuing the business relationship. It also helps in maintaining a proactive approach towards customer service and ensures that the customer's needs are met in a timely manner. By scheduling the next appointment during The Closing, it also helps in reducing the chances of the customer forgetting or delaying the next visit, thus improving customer satisfaction and loyalty.Rate this question:
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- 8.
Check all that apply. Which question(s) might you ask to help determine which Pitch(es) to introduce during an upcoming Sales Call?
- A.
"Can I join you on your next customer visit? Do you think it would be helpful?"
- B.
"Who is our major competition?"
- C.
"What do I have to do to win your business?
- D.
"What are your 2 top apparel styles?"
Correct Answer(s)
B. "Who is our major competition?"
D. "What are your 2 top apparel styles?"Explanation
The question "Who is our major competition?" is relevant because understanding the competition can help determine which pitch to introduce during the sales call. Knowing the competition allows the salesperson to highlight the unique selling points and advantages of their product or service compared to competitors.
The question "What are your 2 top apparel styles?" is also relevant because it helps the salesperson understand the customer's preferences and needs. This information can guide them in tailoring their pitch to showcase the apparel styles that are most likely to resonate with the customer, increasing the chances of making a successful sale.Rate this question:
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- 9.
Check all that apply. What are some activities that you complete during The Post-Call?
- A.
Send a thank you message.
- B.
Propose the next meeting date and time.
- C.
Identify customer's collateral needs.
- D.
Agree on action items with your sales partner.
Correct Answer(s)
A. Send a thank you message.
D. Agree on action items with your sales partner.Explanation
During The Post-Call, it is important to send a thank you message to show appreciation to the customer for their time and engagement. Additionally, it is crucial to agree on action items with your sales partner to ensure that any follow-up tasks or next steps are clearly defined and assigned.Rate this question:
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- 10.
Check all that apply. How should a Sales Rep. determine which Pitches they will use during an upcoming Sales Call?
- A.
Review information from CanDo.
- B.
Ask open and closed ended questions during the Pre-Call.
- C.
Present some preliminary Pitches during the Pre-Call.
- D.
Introduce a new product or service "teaser".
Correct Answer(s)
A. Review information from CanDo.
B. Ask open and closed ended questions during the Pre-Call.
C. Present some preliminary Pitches during the Pre-Call.
D. Introduce a new product or service "teaser".Explanation
A Sales Rep should determine which Pitches they will use during an upcoming Sales Call by reviewing information from CanDo, asking open and closed ended questions during the Pre-Call, presenting some preliminary Pitches during the Pre-Call, and introducing a new product or service "teaser".Rate this question:
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- 11.
If the customer is requesting a quote, you are most likely in which Opportunity Stage?
- A.
Infancy to Developing
- B.
"Customer" customer to "Champion" customer
- C.
Mature
- D.
Prospect to Customer
Correct Answer
A. Infancy to DevelopingExplanation
If the customer is requesting a quote, it indicates that they are still in the early stages of the sales process. They are exploring their options and gathering information, which aligns with the Infancy to Developing stage of the Opportunity. At this stage, the customer is not yet fully committed and is still evaluating different solutions.Rate this question:
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- 12.
Successful "Customer Closes" are dependent on a series of successful "Opportunity Closes".
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that in order for a customer to successfully close a deal, there must be a series of successful opportunity closures leading up to it. This implies that the process of closing a sale involves multiple stages, starting from identifying and qualifying potential opportunities and progressing towards finalizing the deal with the customer. Therefore, the statement is true as it highlights the interdependence between opportunity closures and customer closures in achieving sales success.Rate this question:
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- 13.
A "Champion" Customer might forgive an occasional service deficiency?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
A "Champion" customer refers to a highly loyal and satisfied customer who is likely to continue doing business with a company and advocate for its products or services. This type of customer is more forgiving and understanding of occasional service deficiencies because they have a strong emotional connection and trust in the company. They believe that the company will rectify the issue and continue to provide excellent service overall. Therefore, it is true that a "Champion" customer might forgive an occasional service deficiency.Rate this question:
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- 14.
How can a salesperson avoid the "Perceived Needs" trap?
- A.
Analyze their customer's business thoroughly, and tell them what they need to do to improve it.
- B.
They should not attempt to predict or assume what the customer needs are.
- C.
They should focus on identifying the customer's "Ghost Needs" early on.
- D.
All of the above
Correct Answer
B. They should not attempt to predict or assume what the customer needs are.Explanation
A salesperson can avoid the "Perceived Needs" trap by not trying to predict or assume what the customer needs are. Instead, they should focus on analyzing the customer's business thoroughly and identifying their "Ghost Needs" early on. By understanding the customer's actual needs and providing tailored solutions based on their specific situation, the salesperson can avoid falling into the trap of assuming what the customer needs and potentially missing out on opportunities for a successful sale.Rate this question:
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- 15.
It's likely that a salesperson can improve sales growth the most by spending more time in which Opportunity Stage?
- A.
Infancy
- B.
Developing
- C.
Mature
- D.
Infancy to Developing
Correct Answer
A. InfancyExplanation
The Infancy stage is the most likely opportunity stage where a salesperson can improve sales growth the most. This stage represents the early phase of the sales process, where the potential customer has just become aware of the product or service. By investing more time in this stage, the salesperson can effectively educate and persuade the customer, establish a strong foundation for the relationship, and increase the chances of closing the sale successfully.Rate this question:
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- 16.
A good salesperson uses Impact Questions to do what?
- A.
Uncover Explicit Needs
- B.
Convert Implied Needs to Statements of Value
- C.
Advance the sale toward the close
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
A good salesperson uses Impact Questions to uncover explicit needs, convert implied needs to statements of value, and advance the sale toward the close. Impact Questions help in understanding the customer's needs and pain points, which allows the salesperson to tailor their pitch and demonstrate the value of their product or service. By asking impactful questions, the salesperson can uncover both explicit and implied needs, and then effectively address them to move the sale forward and ultimately close the deal.Rate this question:
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- 17.
Who are they? They likely represent over 1/2 of the wholesale market, they may purchase from us only when they need to, and we have not established total credibility with them yet?
- A.
"Developing" Customers
- B.
"Prospect" Customers
- C.
"Customer" Customers
- D.
"Champion" Customers
Correct Answer
B. "Prospect" CustomersExplanation
Prospect customers are the most suitable explanation for the given statement. The description provided matches the characteristics of prospect customers. They likely represent a significant portion of the wholesale market, indicating that they have the potential to become valuable customers. The fact that they may purchase from us only when they need to suggests that they are still evaluating our credibility and have not yet established a strong relationship with us. Therefore, "Prospect" Customers is the best fit for this scenario.Rate this question:
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- 18.
Check all that apply. Which question(s) is an example of a "Benefit" Question(s)?
- A.
With a less than 1% error rate, would you agree I'm probably the safest supplier for this important order?
- B.
Given the timetable you have presented, how detrimental would a delayed shipment be?
- C.
What challenges are you dealing with on this order?
- D.
I have a solution with a lower total cost, so you'll make more margin. Can we move forward?
Correct Answer(s)
A. With a less than 1% error rate, would you agree I'm probably the safest supplier for this important order?
D. I have a solution with a lower total cost, so you'll make more margin. Can we move forward?Explanation
The first question, "With a less than 1% error rate, would you agree I'm probably the safest supplier for this important order?" is an example of a "Benefit" question because it highlights the benefit of the supplier's low error rate, implying that the customer would be safer choosing them. The fourth question, "I have a solution with a lower total cost, so you'll make more margin. Can we move forward?" is also an example of a "Benefit" question because it emphasizes the benefit of the lower total cost solution, suggesting that the customer would be able to make more profit.Rate this question:
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- 19.
Check all that apply. A good example of a Closing Question might be?
- A.
How important is accurate shipment?
- B.
Can I be the primary source on your next order?
- C.
What is your preferred supplier doing that I am not?
- D.
With a 1% error rate, would you agree that I am the best supplier for this very order?
Correct Answer
B. Can I be the primary source on your next order?Explanation
The question "Can I be the primary source on your next order?" is a good example of a closing question because it directly asks for the customer's commitment to continue doing business with the supplier. It is a clear and concise question that requires a definitive answer, making it effective in closing a sales conversation.Rate this question:
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- 20.
Which type of customer are you most likely to extend commercial support (i.e., credit) to take to the next level
- A.
Customer
- B.
Prospect
- C.
Champion
- D.
None of the above
Correct Answer
A. CustomerExplanation
The correct answer is "Customer" because they are already established clients who have shown a willingness to purchase products or services. Extending commercial support to customers can help build stronger relationships, increase loyalty, and potentially lead to higher sales and revenue.Rate this question:
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- 21.
In which Opportunity Stage would this customer request/opportunity be? "I am totally sunk if I do not deliver these goods. I need to place an order today for 5 oz. black tees! When can I get them?"
- A.
Infancy
- B.
Infancy to Developing
- C.
Mature
- D.
Developing to Mature
Correct Answer
C. MatureExplanation
Based on the customer's statement, "I am totally sunk if I do not deliver these goods," it suggests that the customer has a pressing need and urgency for the product. Additionally, the customer is already aware of the specific product they need (5 oz. black tees) and is ready to place an order. These factors indicate that the customer request/opportunity is in the mature stage, where the customer is actively looking to make a purchase.Rate this question:
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- 22.
In the "Developing" Opportunity Stage, your customer would be providing what to their end-user?
- A.
A well developed Pitch. One that you have in essence trained them to deliver
- B.
A preliminary quote
- C.
A final quote
- D.
All of the Above are possible at this stage
Correct Answer
C. A final quoteExplanation
In the "Developing" Opportunity Stage, the customer would be providing a final quote to their end-user. This indicates that the customer has progressed in the sales process and has gathered all the necessary information to provide a final pricing estimate to the end-user. This quote is likely to be more detailed and accurate compared to a preliminary quote, as it takes into account all the factors and requirements discussed during the development stage. Providing a final quote demonstrates the customer's commitment and readiness to move forward with the sales process.Rate this question:
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- 23.
As a general rule, when times get tough which category of sales tends to suffer the least?
- A.
Retail
- B.
Teamwear
- C.
Exclusive Retail
- D.
None of the above
Correct Answer
B. TeamwearExplanation
During tough times, the category of sales that tends to suffer the least is teamwear. This can be attributed to the fact that teamwear is often associated with sports and recreational activities, which tend to be less affected by economic downturns. While retail and exclusive retail may experience a decline in sales due to reduced consumer spending, teamwear sales may remain relatively stable as people continue to participate in sports and support their favorite teams.Rate this question:
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- 24.
Fill in the blanks. _________________is a brand that is concerned with meeting the needs of the everyday athlete, while ________________________is a 100 year old brand dedicated to helping athletes perform at the highest level.
- A.
Russell Athletics/New Balance
- B.
New Balance/Russell Athletics
- C.
Addidas/Ashworth
- D.
Harriton/Champion
Correct Answer
B. New Balance/Russell AthleticsExplanation
New Balance is a brand that is concerned with meeting the needs of the everyday athlete, while Russell Athletics is a 100 year old brand dedicated to helping athletes perform at the highest level.Rate this question:
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- 25.
Use the Innovative, New Products Pitch to...
- A.
Provide a way for your customer to refresh their end-users' interest in top selling, existing styles.
- B.
Save time--just like you, your customer is short on time. New product presentations don’t require the typical Pre-Call Planning! Therefore your customer can see more end-users when planning this type of call.
- C.
Break into new accounts and/or convert hard-good sales into Broder sales.
- D.
All of the above
- E.
A and C
Correct Answer
E. A and CExplanation
The Innovative, New Products Pitch provides a way for customers to refresh their end-users' interest in top selling, existing styles. This means that by introducing new products, customers can attract their end-users to try out different styles and keep their interest alive. Additionally, the pitch can also help break into new accounts and convert hard-good sales into Broder sales, which further expands the customer base and increases sales opportunities. Therefore, the correct answer is A and C.Rate this question:
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- 26.
Check all that apply. When might it make sense to use the Innovative, New Product Pitch?
- A.
To convert hard good sales to apparel sales
- B.
To impress customers with the sheer number of new styles
- C.
To help customers design large programs which span several generations and product uses
- D.
To counteract the perception that Broder isn't as innovative as it used to be
Correct Answer(s)
A. To convert hard good sales to apparel sales
B. To impress customers with the sheer number of new styles
D. To counteract the perception that Broder isn't as innovative as it used to beExplanation
The Innovative, New Product Pitch might make sense in the following situations: to convert hard good sales to apparel sales, to impress customers with the sheer number of new styles, and to counteract the perception that Broder isn't as innovative as it used to be.Rate this question:
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- 27.
Ashworth, Russell Athletic, and econscious are all examples of what category?
- A.
Retail
- B.
Trade
- C.
Exclusive Retail
- D.
Private Label
Correct Answer
C. Exclusive RetailExplanation
Ashworth, Russell Athletic, and econscious are all examples of the category known as Exclusive Retail. This category refers to retail stores or brands that offer unique and limited products that are not widely available in other stores. These brands often cater to a specific target market and aim to provide a more exclusive and premium shopping experience for their customers.Rate this question:
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- 28.
Which brand offers the highest technical performance and the highest worldwide brand recognition?
- A.
Russell Athletic
- B.
Adidas Golf
- C.
Ashworth
- D.
Champion
Correct Answer
B. Adidas GolfExplanation
adidas Golf offers the highest technical performance and the highest worldwide brand recognition. This is because adidas Golf is known for producing high-quality golf equipment and apparel that are designed to enhance performance on the golf course. Additionally, adidas is a globally recognized brand with a strong presence in the sports industry, which contributes to its high brand recognition worldwide.Rate this question:
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- 29.
Which Pitch might you use if the customer needs an option for higher margin sales?
- A.
Fruit of the Loom
- B.
Jerzees
- C.
Fashion Forward
- D.
All of the above
Correct Answer
C. Fashion ForwardExplanation
Fashion Forward might be the pitch to use if the customer needs an option for higher margin sales because it implies that the products being offered are trendy and fashionable, which often allows for higher pricing and profit margins. Fruit of the Loom and Jerzees may not necessarily have the same association with higher margins as they are more commonly known for basic and affordable clothing options. Therefore, Fashion Forward seems to be the most suitable option for this specific customer requirement.Rate this question:
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- 30.
Check all that apply. You might want to bring the following to a Fashion Forward Pitch.
- A.
A sample of a basic T-Shirt
- B.
A sample of a Bella 50/50 tee
- C.
An organized traditional team color presentation
- D.
Bella coffee table book
Correct Answer(s)
A. A sample of a basic T-Shirt
B. A sample of a Bella 50/50 tee
D. Bella coffee table bookExplanation
The items that should be brought to a Fashion Forward Pitch are a sample of a basic T-Shirt, a sample of a Bella 50/50 tee, and a Bella coffee table book. These items are likely important for showcasing the quality and style of the brand's clothing. The basic T-Shirt sample can demonstrate the brand's ability to create simple yet stylish designs, while the Bella 50/50 tee sample can showcase a specific product from the brand's collection. The Bella coffee table book can provide additional visual representation and information about the brand's history, inspiration, and overall aesthetic.Rate this question:
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- 31.
All fashion inventory is available to all Broder customers in what time frame?
- A.
Next day if ordered by 6:00 pm the day before
- B.
3 to 4 days to all points
- C.
1 to 2 day delivery zone for all customers
- D.
None of the above
Correct Answer
C. 1 to 2 day delivery zone for all customersExplanation
The correct answer is 1 to 2 day delivery zone for all customers. This means that no matter where the customers are located, they can expect to receive their fashion inventory within a time frame of 1 to 2 days.Rate this question:
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- 32.
Fill in the blanks. Harriton offers __________ quality at __________pricing.
- A.
Retail,Private Label
- B.
Trade,Retail
- C.
Private Label,Trade
- D.
Retail,Trade
Correct Answer
D. Retail,TradeExplanation
Harriton offers retail quality at trade pricing. This means that Harriton provides products with the same level of quality as those found in retail stores, but at prices typically associated with trade or wholesale purchases. This suggests that Harriton offers competitive pricing options for customers who are looking for high-quality products at affordable prices.Rate this question:
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- 33.
Which brand delivers the least expensive micro-fiber fleece in the market?
- A.
Devon & Jones
- B.
Port Authority
- C.
Harriton
- D.
Jerzees
Correct Answer
C. HarritonExplanation
Harriton delivers the least expensive micro-fiber fleece in the market.Rate this question:
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- 34.
What does C-TPAT stand for?
- A.
Consumer-Trade Partnership Against Tariffs
- B.
Customs-Trade Partnership Against Terrorism
- C.
Congressional –Trade Product Alliance Tier
- D.
Custom Trade for Products Against Terrorism
Correct Answer
B. Customs-Trade Partnership Against TerrorismExplanation
C-TPAT stands for Customs-Trade Partnership Against Terrorism. This program was established by the U.S. Customs and Border Protection to enhance the security of the global supply chain and to prevent terrorism. It is a voluntary program that encourages businesses to collaborate with the government to strengthen supply chain security measures. Through this partnership, companies can receive various benefits, such as reduced inspections and expedited processing, in exchange for implementing and maintaining certain security protocols.Rate this question:
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- 35.
Broder is one of the founding members of the Quality Certification Alliance (QCA)?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because Broder is indeed one of the founding members of the Quality Certification Alliance (QCA). This suggests that Broder played a significant role in the establishment of the QCA, a certification organization that focuses on ensuring product quality and safety in the promotional products industry.Rate this question:
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- 36.
How much additional will it cost your customer to add on embroidery supplies to an apparel order?
- A.
$4.98 which is a 50% discount off the published 9.99 rate
- B.
$9.99 for any size embroidery supply order as long as it is part of an apparel order
- C.
30% less than other brand name comparisons
- D.
No additional shipping charge
Correct Answer
D. No additional shipping chargeExplanation
The correct answer is that there is no additional shipping charge to add on embroidery supplies to an apparel order. This means that the customer will not have to pay any extra fees for shipping the embroidery supplies along with their apparel order.Rate this question:
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- 37.
Complete the following sentence. By purchasing Broder’s private label thread, customers can save...
- A.
No tangible savings, but the private label quality far exceeds the brand name comparisons, which is truly the value proposition!
- B.
Almost a 50% savings compared to brand name comparisons
- C.
Approximately 30% savings compared to brand name comparisons
- D.
None of the above
Correct Answer
C. Approximately 30% savings compared to brand name comparisonsExplanation
By purchasing Broder's private label thread, customers can save approximately 30% compared to brand name comparisons. This suggests that the private label thread is priced lower than the brand name alternatives, providing a significant cost advantage for customers.Rate this question:
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- 38.
Check all that apply. The following Pitch(es) can be presented in a Good, Better, Best fashion.
- A.
Fashion Forward
- B.
Teamwear Pitch
- C.
Harriton Pitch
- D.
Brand Pitch
Correct Answer(s)
A. Fashion Forward
B. Teamwear Pitch
D. Brand PitchExplanation
The pitches that can be presented in a Good, Better, Best fashion are Fashion Forward, Teamwear Pitch, and Brand Pitch. These pitches can be categorized and presented in a hierarchical manner, with Fashion Forward being the good option, Teamwear Pitch being the better option, and Brand Pitch being the best option. This allows for a clear and structured presentation of the different pitches, showcasing the progression and superiority of each option.Rate this question:
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- 39.
It would be accurate to say which of the following statements regarding Harriton?
- A.
Most common "like" styles from competitors cost between $3 and $6 more
- B.
Harriton fits multiple markets: Fashion Forward, Athletic, and Corporate
- C.
Over 90% inventory availability, next day to most markets
- D.
None of the above
Correct Answer
C. Over 90% inventory availability, next day to most marketsExplanation
The given correct answer states that Harriton has over 90% inventory availability and can deliver it the next day to most markets. This implies that Harriton has a strong and efficient supply chain system in place, allowing them to maintain a high level of inventory and fulfill orders quickly. This is a positive attribute for a company as it ensures that customers can receive their desired products promptly, which can lead to customer satisfaction and loyalty.Rate this question:
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- 40.
Because of the narrow, defined nature of the Corporate Responsibility Pitch, it is not necessary to do a Pre-Call to identify relevant product categories and styles?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A Pre-Call is necessary even for a narrow and defined Corporate Responsibility Pitch because it helps in identifying relevant product categories and styles that align with the pitch. This allows for better preparation and targeting of potential clients or stakeholders who are interested in those specific categories and styles. Therefore, not doing a Pre-Call can result in a missed opportunity to effectively communicate and engage with the right audience.Rate this question:
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- 41.
How many colors of private label thread does Broder carry?
- A.
350
- B.
Over 120
- C.
150
- D.
0
Correct Answer
B. Over 120Explanation
Broder carries over 120 colors of private label thread. This means that they have a wide variety of thread colors available for customers to choose from. With such a large selection, customers can find the perfect color for their sewing or embroidery projects. Having over 120 colors also indicates that Broder caters to a diverse range of customer preferences and needs.Rate this question:
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- 42.
Fill in the blanks. Broder in-stock rates on top selling trade styles, colors, and sizes range from ___________ . The industry average on these same styles is approximately ____________.
- A.
Broder 98%-100% / Industry 90%
- B.
Broder 95%-99% / Industry 80%
- C.
Broder 100% / Industry 95%
- D.
Broder 95%-99% / Industry 85%
Correct Answer
D. Broder 95%-99% / Industry 85%Explanation
Broder's in-stock rates on top selling trade styles, colors, and sizes range from 95% to 99%. This means that Broder consistently has a high percentage of these popular items readily available for customers to purchase. In comparison, the industry average for these same styles is approximately 85%. This suggests that Broder outperforms the industry average in terms of having a larger inventory of in-demand products in stock.Rate this question:
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- 43.
Broder shortage rate is less than what number?
- A.
.05%
- B.
.75%
- C.
0
- D.
.01%
Correct Answer
A. .05%Explanation
The correct answer is .05%. This means that the broder shortage rate is less than .05%.Rate this question:
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- 44.
Check all that apply. Which statement(s) accurately describe(s) our call centers.
- A.
Average speed to answer is 1 min.
- B.
Fewer than 1% of incoming calls are abandoned.
- C.
Average speed to answer is less than 16 seconds
- D.
None of the above
Correct Answer(s)
B. Fewer than 1% of incoming calls are abandoned.
C. Average speed to answer is less than 16 secondsExplanation
The given correct answer states that "Fewer than 1% of incoming calls are abandoned" and "Average speed to answer is less than 16 seconds." This means that the call centers have a very low rate of abandoned calls, with less than 1% of incoming calls being abandoned. Additionally, the average time it takes for a call to be answered is less than 16 seconds, indicating that the call centers prioritize quick response times to ensure efficient customer service.Rate this question:
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- 45.
Check all that apply. Which statement(s) accurately describe the Broder website.
- A.
Over 85% of all orders are submitted online
- B.
Free, simple online returns
- C.
Online payments and account history available
- D.
Ability to order Augusta Sportswear through our online drop ship program
Correct Answer(s)
B. Free, simple online returns
C. Online payments and account history available
D. Ability to order Augusta Sportswear through our online drop ship programExplanation
The Broder website offers free, simple online returns, online payments and account history, and the ability to order Augusta Sportswear through their online drop ship program.Rate this question:
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- 46.
Credit Applications have a _____________ turn-around time.
Correct Answer(s)
24 hour
twenty-four hour
24 hours
twenty-four hours
one day
1 day
twenty four hour
twenty four hours
24 hr
24 hr.Explanation
Credit applications have a 24-hour turnaround time.Rate this question:
- 47.
Because Broder manages all credit lines, terms, and collections through a reputable third party, sales reps. and sales managers are able to stay more neutral when working on credit terms with a potential or existing customer.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement suggests that because Broder manages credit lines through a third party, sales reps and managers can remain neutral when negotiating credit terms with customers. However, the answer is false because the statement does not provide any evidence or explanation for how managing credit lines through a third party would lead to neutrality in negotiations.Rate this question:
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- 48.
What does EDI stand for?
- A.
Electronic Data Inventory
- B.
Electronic Database of Inventory
- C.
Electronic Division Interchange
- D.
Electronic Data Interchange
Correct Answer
D. Electronic Data InterchangeExplanation
EDI stands for Electronic Data Interchange. It is a system that allows the electronic exchange of business documents between different companies in a standardized format. This enables the seamless transfer of information such as purchase orders, invoices, and shipping notices, eliminating the need for manual data entry and paper-based processes. EDI improves efficiency, accuracy, and speed in business transactions, leading to cost savings and improved customer satisfaction.Rate this question:
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- 49.
Check all that apply. Which statements accurately describe Broder's EDI process?
- A.
Customer receives inventory data into their order data management system.
- B.
Broder receives orders through FTP or WEB Protocol.
- C.
EDI process can be set up with a new or existing customer in a matter of minutes.
- D.
After Broder processes an EDI order, we send and acknowledgement and shipment confirmation to the customer.
Correct Answer(s)
A. Customer receives inventory data into their order data management system.
B. Broder receives orders through FTP or WEB Protocol.
D. After Broder processes an EDI order, we send and acknowledgement and shipment confirmation to the customer.Explanation
Broder's EDI process includes the following steps: the customer receives inventory data into their order data management system, Broder receives orders through FTP or WEB Protocol, and after Broder processes an EDI order, they send an acknowledgement and shipment confirmation to the customer.Rate this question:
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- 50.
Never use Grommeted Samples as a customer leave-behind.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Using grommeted samples as a customer leave-behind is not recommended. Grommets are metal rings that are used to reinforce holes in fabric or other materials. These samples are typically used for display purposes, such as in showrooms or trade shows. However, as a customer leave-behind, grommeted samples may not be practical or convenient for the customer to handle or store. They can be bulky and difficult to transport, and the metal grommets may cause damage to other items or surfaces. Therefore, it is more appropriate to provide customers with smaller, more portable samples that are easier for them to keep and reference.Rate this question:
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Current Version
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Mar 18, 2023Quiz Edited by
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May 09, 2013Quiz Created by
Pmurray10
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