Coaching And Discipline! Trivia Questions Quiz

10 Questions

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Coaching Quizzes & Trivia

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Questions and Answers
  • 1. 
    Misconduct is defined as: "breaking rules that govern employee conduct". 
    • A. 

      True

    • B. 

      False

  • 2. 
    An employee reports for duty with a badly wrinkled and untucked uniform shirt.  Additionally, he is wearing an Atlanta Braves cap.  This is an example of:
    • A. 

      Poor Conduct

    • B. 

      Misconduct

    • C. 

      Poor Performance

    • D. 

      General Malaise

  • 3. 
    Coaching is a formal approach to addressing negative employee behavior.
    • A. 

      True

    • B. 

      False

  • 4. 
    A new cashier does not complete the Transactions part of the Cashier's Shift Report.  The Manager must first assume that this is an example of:
    • A. 

      General Malaise

    • B. 

      Poor Conduct

    • C. 

      Misconduct

    • D. 

      Poor Performance

  • 5. 
    In the previous question, the inaccuracy of the Cashier's Shift Report should initially be addressed through:
    • A. 

      A written reprimand

    • B. 

      Suspension

    • C. 

      Termination

    • D. 

      Remedial training

    • E. 

      No need to address. It will correct itself.

  • 6. 
    Step 1 in Lanier's 4-Step Coaching process is to:
    • A. 

      DEVELOP an action plan for improvement.

    • B. 

      LISTEN to the employee, then respond.

    • C. 

      DISCUSS the specific behavior.

    • D. 

      EXPLAIN the purpose of the coaching session.

  • 7. 
    Step 2 in Lanier's 4-Step Coaching process is to:
    • A. 

      LISTEN to the employee, then respond.

    • B. 

      DISCUSS the specific behavior.

    • C. 

      DEVELOP an action plan for improvement.

    • D. 

      EXPLAIN the purpose of the coaching session.

  • 8. 
    Step 3 in Lanier's 4-Step Coaching process is to:
    • A. 

      LISTEN to the employee, then respond.

    • B. 

      EXPLAIN the purpose of the coaching session.

    • C. 

      DISCUSS the specific behavior.

    • D. 

      DEVELOP an action plan for improvement.

  • 9. 
    Step 4 in Lanier's 4-Step Coaching process is to:
    • A. 

      DISCUSS the specific behavior.

    • B. 

      EXPLAIN the purpose of the coaching session.

    • C. 

      DEVELOP an action plan for improvement.

    • D. 

      LISTEN to the employee, then respond.

  • 10. 
    According to the Lanier Policies and Procedures, who must always be consulted prior to terminating an employee? 
    • A. 

      Your General Manager

    • B. 

      Director of Loss Prevention

    • C. 

      The COO

    • D. 

      Human Resources