Coaching And Discipline! Trivia Questions Quiz
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- 1.Misconduct is defined as: "breaking rules that govern employee conduct".
- A.
True
- B.
False
- 2.An employee reports for duty with a badly wrinkled and untucked uniform shirt. Additionally, he is wearing an Atlanta Braves cap. This is an example of:
- A.
Poor Conduct
- B.
Misconduct
- C.
Poor Performance
- D.
General Malaise
- 3.Coaching is a formal approach to addressing negative employee behavior.
- A.
True
- B.
False
- 4.A new cashier does not complete the Transactions part of the Cashier's Shift Report. The Manager must first assume that this is an example of:
- A.
General Malaise
- B.
Poor Conduct
- C.
Misconduct
- D.
Poor Performance
- 5.In the previous question, the inaccuracy of the Cashier's Shift Report should initially be addressed through:
- A.
A written reprimand
- B.
Suspension
- C.
Termination
- D.
Remedial training
- E.
No need to address. It will correct itself.
- 6.Step 1 in Lanier's 4-Step Coaching process is to:
- A.
DEVELOP an action plan for improvement.
- B.
LISTEN to the employee, then respond.
- C.
DISCUSS the specific behavior.
- D.
EXPLAIN the purpose of the coaching session.
- 7.Step 2 in Lanier's 4-Step Coaching process is to:
- A.
LISTEN to the employee, then respond.
- B.
DISCUSS the specific behavior.
- C.
DEVELOP an action plan for improvement.
- D.
EXPLAIN the purpose of the coaching session.
- 8.Step 3 in Lanier's 4-Step Coaching process is to:
- A.
LISTEN to the employee, then respond.
- B.
EXPLAIN the purpose of the coaching session.
- C.
DISCUSS the specific behavior.
- D.
DEVELOP an action plan for improvement.
- 9.Step 4 in Lanier's 4-Step Coaching process is to:
- A.
DISCUSS the specific behavior.
- B.
EXPLAIN the purpose of the coaching session.
- C.
DEVELOP an action plan for improvement.
- D.
LISTEN to the employee, then respond.
- 10.According to the Lanier Policies and Procedures, who must always be consulted prior to terminating an employee?
- A.
Your General Manager
- B.
Director of Loss Prevention
- C.
The COO
- D.
Human Resources
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